Request:
I would like to request an enhancement in the Manychat Inbox where the log of actions is displayed among subscriber messages. Currently, the action log entries describe various actions such as "Conversation was moved from Unassigned to Open" or "Conversation was assigned to Jane Smith." However, it is unclear who performed these actions.
Suggested Enhancement:
To provide greater clarity and accountability, please include the identity of the individual or automation responsible for assigning conversations. Here are some examples of how this could be displayed:
- "John Doe assigned conversation to Jane Smith."
- "Automation #34 assigned conversation to Jane Smith."
- "Jane Smith assigned this conversation to herself."
This enhancement will help teams better understand the flow of conversations and improve accountability and tracking within Manychat.
Thank you for considering this request.