Hey there,
A cool feature would be a simple way to see active smart delays for each user and to cancel the smart delay if need be. I know we can see when the smart delay will be processed in the user’s live chat system logs. Would be cool to know which one is currently active and any are still active.
Currently, if a user is waiting in a smart delay to go to the next step, but an admin decides to reroute the user to a different automation, it creates an issue where both flows are sent in parallel. The user will receive the first automation flow after the smart delay is processed, and will also receive the other automation flow that the admin rerouted/manually sent.
If a smart delay is waiting in a sequence, but then the user is unsubscribed from said sequence by interacting with the bot for example, the smart delay should be canceled if it has not yet been processed. One issue we’re facing is if user is unsubscribed then resubscribed, that previous smart delay will run it’s course despite the fact it’s from a previous sequence subscription.
Realistically, automations and smart delays should not be able to run in parallel, or at least, we should have the option to disable that. If an automation is manually sent to the user via live chat, all previous exisiting automations and active smart delays should be terminated.
This could be a feature in the Actions node as well. If a user replies to a question, we should be able to Clear all smart delays so that we can send the user to a different automation without the fear of having 2 different automations running at the same time.
Cheers!