Hello ManyChat Team,

I’d like to suggest a feature that would be really useful for WhatsApp automation inside ManyChat:

👉 Allow a Tag Update to send a WhatsApp Message directly to one or more specified WhatsApp numbers, from the account holder’s WhatsApp number.

Why this matters:
Currently, when I tag a conversation as Order Completed, I need to use Zapier to notify my delivery riders. The challenge is:

• Zapier’s WhatsApp integrations are limited and rely on pre-set templates.

• It adds extra steps and costs to the workflow.

• It’s not flexible enough when I want to assign orders to specific riders quickly.

How it would help:

• I could set up an automation so that when a tag like Order Completed is applied, a WhatsApp message is automatically sent to Rider A or Rider B (or multiple numbers).

• This would streamline order handling and reduce dependency on third-party tools.

• It would also improve real-time communication for logistics, deliveries, and similar use cases.

Example use case:

• Customer chat is tagged as Order Completed.

• ManyChat automatically sends:

  • A confirmation to the customer.

  • A delivery notification to the assigned rider’s WhatsApp number.

This feature would save time, cut down on costs, and make ManyChat much more powerful for businesses managing deliveries or field operations.

Thank you for considering this!