Ask and troubleshoot

El trigger de mi bot es con palabra clave en comentario de post o reel, pero me falla mucho, no se activa cuando el usuario escribe la palabra. Como han podido solucioinar esto?

hola, trato de linkear manychat con mailchimp pero no lo logro. SIgo todas las indicaciones, y aparece “conectado correctamente” pero no conectado y linkeado Alguien podra ayudarme ?

ALGUÉM SABE COMO FAÇO PARA COLOCAR COMO REQUISITO A PESSOA ME SEGUIR PARA RECEBER OS LINKS QUE DISPONIBILIZO NA AUTOMAÇÃO?

Hello any one can help me how i can set the replies with new followers? 

Unable to see user input replies in my Instagram DM. For example, when asking for the user’s name and email, I cannot see the user’s response. Is anyone else having this issue?? It’s happening on Instagram and I’m wondering if it’s a manychat issue or meta issue.

Alguém sabe me dizer se o Manychat aceita automação pra comentários em anúncios ou só de forma orgânica? Vi q recentemente liberaram um gatilho novo pra anúncios porém de clique em saiba mais, porém pra comentários não vi nada, alguém sabe me dizer? 🙏 

Hola, quisiera saber si es posible identificar a un usuario en WhatsApp cuando le mande el primer mensaje. Me refiero a lo siguiente:Yo mando un mensaje de WhatsApp a un contacto que tengo en ManyChat y necesito que al enviar un “Hola {Nombre}” me identifique el contacto en mi base de datos, es decir que le estoy mandando por ejemplo un broadcast y que ya obtenga los datos directamente de mi hoja de calculo de Google Sheets.De esta manera me evito configurar una validación y asi identificar de inmediato a usuario y su información. Cabe recalcar que en mis contactos de ManyChat tengo el Nombre y el Número, y en Google Sheets también.  Les agradecería mucho su apoyo. 🙂

Hola comunidad!he programado el envío de un mensaje privado con un enlace a un formulario a través de la acción de comentar una palabra clave en una publicación de Instagram. En los últimos mensajes que está enviando ManyChat, se ha sustituido el texto original del botón del enlace (“Pincha aquí”) por “Recibir Actualizaciones” y cuando pinchas no se abre el formulario y sea publica en la conversación “recibir actualizaciones”.  ¿Alguien sabe por qué ocurre esto?Gracias!Saludos,Raquel

Hello, I don’t understand how to respond to a comment on instagram under a post or a reel without sending a direct message, as I have a restaurant and just need to respond to customers who have some question about my restaurant.Can you help me ? 

Hi All!I have been experiencing trouble connecting Manychat to Instagram. I followed all of the steps from blog below, created by the community manager and it still not working. I am not sure why and would appreciate some help.Thank you! Blog post -  

I want to send a specific messages to people who comment on a specific post but before sending message I need to check if it’s following me or not . if yes » send message if No » send a message to follow me + button to refresh check following status  any idea ? 

Bom dia a todos!Recebo em média de 40 a 60 mensagens de novos clientes todos os dias no marketplace do facebook, e sempre tenho que para muita informação para todos.Queria saber se tem como colocar o manychat para enviar as repostas para mim, procurei aqui mas não encontrei nenhuma solução.Agradeço desde já!

I went to add my Instagram on manychat I accidentally deleted my Instagram. How do I recover this account and add it again? 

When I signed up I was offered a list of all the accounts I managed to give access to for various things FB, IG, Ads etc.  I switched them all off apart from my own account initially as I wasn’t sure how i would use it but now I would like to use it for the other accounts I manage, can I go back and change my preferences and allow access to some of the accounts I manage?  At the moment I can add them but they show up as separate accounts which all require a paid scheme. If I change the access would more accounts be under my name? If anyone has any intel on how to do this, that would be great. Many thanks 

hiI built a scenario in the Make software, at the end of the scenario the custom field in ManyChat changes, and this should trigger Flow in ManyChat to send a message to the specific contact (a template message or a regular message depending on the time frames). The scenario runs one after the other for 7 contacts (7 contacts are supposed to get the flow start).In manychat it seems that the number of runs of the flow increases, but in practice no message is sent. Sometimes one of the 7 messages is sent (to me, to the phone number of tests) but not to the other contacts.Anyone have an idea why? There are no errors in the log view.Is there any limit to starting Flow? Need to wait a few seconds? 

Hello community. It’s god to be here :) I just wondered if anybody else had ever experienced an issue with their organic post reach on Instagram after activating an auto-responder bot (for messages only)? We’re trying to figure out why our reach/impressions dropped significantly, and from the process of elimination we can see that the bot was activated at the time when reach/impressions started dropping. Has anybody else experienced this issue (and if so have you got any tips to overcome it?) Thank you!

Olá meus amigos! Eu tenho duas contas e na hora de cadastrar o WhatsApp troquei. Qual o melhor caminho? Excluo. os números? Troco o nome das contas?

Can I get the whatsapp number of user who are sending messages to my bot, without a custom field? I already searched for this funcionality, but I didn’t find anything. I need to get User phone number when he talks anything with my bot.

Tem como pegar o número de whatsapp do usuário que está mandando mensagem para o meu bot, sem usar um campo personalizado? Gostaria de ter esse número assim que o usuário chamasse o meu bot no whatsapp.

Hey Guys,i built an automation for whatsapp, when a user say hello or something like that the flow begins.i want that after a session like this begin, the word “hi” will not trigger the flow again, until tomorrow for this user.only if 24 hours passed and the user say “hi” then the flow will start..how can i achieve that?

I am designing my first sequence and I want to collect emails of account users after they respond to a reel with a comment.The sequence looks complete but when I test it, the final action sends out the final message about 40 times.I don’t understand because it looks complete. I’m finding this platform pretty complicated to use.Any feedback or help please?

Feliz domingo! Necesito ayuda con los flujos de WSP.Armé varios arboles y diferentes automatizaciones, pero cada vez que el cliente escribe algo le dispara siempre la automatización de INICIO. Como se configura para que el cliente cuando escriba algo que no encuentra en los arboles, que le responda que no entiendo su pregunta… o algo así y lo mande a hablar con un humano??Porque es frustrante para el cliente no poder salir de ese loop si lo que necesita saber no está dentro de los árboles predeterminados. 

Me dejo de funcionar el manychat para instragram, lo tengo configurado para que conteste automaticamente los comentarios que me hacen en los reels y andaba de maravilla hasta que dejo de funcionar, elimine la cuenta, la volvi a crear, cree nuevas automatizaciones y cuando me envian un mensaje privado funciona pero cuando me comentan no funciona, alguna sugerencia?

I found probably an old article of ManyChat that you could add products manually.I can find this option now on the Admin page on Manychatwhat i want to achieve is that my agents that responses to customers on whatsapp would have the catalog of products that we have on Woocommerce site, and could with 1 click to Share/Recommend a product to a customer how can we achieve that?Thanks :) 

I've been experiencing restrictions on comment replies with ManyChat. Each day, on each page, I only send a maximum of 400-500 comment replies. However, for over a month now, I've been facing restrictions that last from a few hours to 1 day because I comment on people's comments.In the past, I was able to send up to 5,000 replies per page, or even more. I'm trying to determine if this issue stems from ManyChat, or if Facebook has become stricter regarding replying to other people's comments.I'm not restricted from sending DMs, only from commenting. The restriction period ranges from a few hours to 1 day.Is it an issue with FB or is it just end of and era to comment to other peoples comments?