Ask and troubleshoot

Hello! I am a musician running Instagram ads,  directing people to listen to the songs on Spotify/Apple Music. I recently discovered ManyChat, and want to automate messages to anyone who clicks the link / interacts with the existing ads I am running. I have been trying to figure out how to get the automated messages to send to anyone who interacts with the existing ads, but I am having a lot of trouble - it seems like ManyChat only allows me to create new ads, and cannot send messages triggered by these already existing ads? But that cannot be true lol, would really appreciate any help!

Newbie question here.Like the title says, can you create an automation for an instagram post (reel, main feed, story)If so, can someone please share steps for this scenario? Many thanks!

I’m looking to figure out the following flow potentially - has anyone does this? Scrape a hashtag for hairstylist, barber, hairdresser - etc and then automate a DM from Manychat  for them with a resource (this is a lead gen tatic).  Wasn’t sure if an action has to be completed on their part before ManyChat can fire out a response/DM.  

Hi there. I need to enable users to automatically receive a WhatsApp message when they enter their data on a landing page. I discovered that this was made possible by using Growth Tools. However, since they descontinued the tool, I don't know how to implement this feature now. Can someone help me?

Como faço para o fluxo não reiniciar após a última mensagem do bot? Às vezes o cliente continua mandando mensagem, ou manda informações picotadas, ai o bot reinicia do zero. Gostaria que o bot mandasse as mensagens apenas uma vez dentro da janela de 24h.

I have an IG account that is up and running automations with ManyChat. But when I try to login via the app on my phone, it only shows me 1 IG account that I used to manage for a client that was never fully setup and I’m not even actively logged into FB with that account. It won’t show me an option to login with any other FB accounts. It just defaults to that one that I never connected.I’ve even deleted the app, restarted my phone, and it still only allows access to the wrong account.Any help would be awesome. 

I’m trying to send a flow to Manychat from a scenario on Make, but when try to use the Manychat module, it shows the following error: [400] Validation error: Subscriber does not exist.I thought that the field “subscriber ID” was my ID on manychat, but if not, I don’t know what it is.  

Meu bot do telegram dispara um video com proporção de story mais quando envia para o cliente ele fica com formatos errados

Is it possible to retrieve the content of a story, when someone replies to it?I have been looking, for the available fields that might be sent to to my webhook, but none of it provide url to the video/image of a instagram story.

I have a questionIf i have people in my Instagram dmsCan I send them message all together and also images whenever I want???Also can I exclude people if I want?

Hello, we have several automations that are working well. But we recently set up a new one with the trigger word “PROFIT”. I can see that I’m getting comments on my IG posts but they aren’t showing. I tested it from another account and when I test the other automations, they’re working, but when I test PROFIT on the corresponding posts, my comment doesn’t show and no automation is triggered. What’s happening? 

Dear ManyChat Development Team,I hope this message finds you well. I am reaching out for assistance regarding an issue we've encountered within our ManyChat automation.We have a pre-assembled sales funnel sequence set up in ManyChat, which sends a series of text messages and banners to clients after they register on our webinar landing page. The registration process redirects clients to Telegram, and as per our ManyChat automation, corresponding messages are sent out to the client in Telegram. https://manychat.com/fb457509/cms/files/22870555--content20240301122752_062640/editOne of these messages states: "I am sending you the link to join the webinar room," accompanied by a button that should contain the link to the webinar room. However, it has come to our attention that an incorrect link was inserted, leading

Hello! I’ve been struggling with my automations. They just stopped working and I don’t know why. I refreshed my permissions as suggested and still they are not working.Could anyone help me with this issue? Thank you.

Olá, como vocês estão? Gostaria de encontrar uma maneira simples e rápida de entender quantas mensagens eu recebi dentro de um período. Por exemplo, quantas conversas foram iniciadas dentro da automação X entre 1 de Março e a data atual! Alguém pode me ajudar?

Hola,Hoy he recibido este mensaje que pego en imagen abajo.Al parecer Instagram va a bloquearme la cuenta por tener Manychat instalado.Os cuento cómo uso las automatizaciones por si acaso ese es el problema.1.- En mis reels invito a los seguidores a que escriban la palabra X si quieren que les ayude con mis servicios.2.- Sobre cada comentarios con la pala bra X Manychat les responde un “Te he escrito por privado” y les envía un MD automatizado diciendo “Has escrito la palabra X  en uno de mis reels. Dime si quieres ayuda” --- Dos botones Si / No --- Y según lo que pulsen, se va abriendo un arbol de preguntas y posibles respuestas con botones hasta filtrar a mi cliente ideal al cual, ya como paso final, le facilito el link a mi agenda para que reserve una cita conmigo a través de un link externo a YouCanBokMe¿Por qué Instagram no me deja usar estos mensajes automatizados y quiere cerrarme la cuenta? ¿Qué hago mal? 😔 

Hi everyone! I am concerned to start implementing MANYCHAT with some clients as my Instagram account has recently been disabled. I created an IG account to test my bots and flows and a few days later Meta disabled it. What are some best practices that I should use in order to avoid future acconts disabling? Would love your suggestions.

How do you guys integrate Zoho API to Manychat to fetch Leads data?

Hi.I have 2 IG accounts. Do I have to have 2 manychat accounts for sending automation DM’sTHanks..

is there a way to delete a campaign. I have successfully published 50 campaigns, but now my last campaign will not respond after it is published. It works on a keyword, but my clients are not getting my campaign response. They are getting a conversation starter instead. Is there anyone that has had this issue. Also, is there a way to delete the conversation starter or the campaigns and start over again? 

oi gente, eu nao recebi nenhum email de bloqueio do manychat apenas abri mais uma conta pro meu outro instagram, fiz o teste e disparou normal mas agora nao consigo CRIAR CAMPANHA como se tivesse bloq. alguem ja passou por isso pra me ajudar

Hi!I have an enquiry,We already use WhatsApp API with another platform, they use Gupshup. Now we will use manychat but I want to keep the WhatsApp API number. How do I integrate it? Also I have problems in meta verification, it says there's a problem with the verification code. Anyone knows how to fix it? Thanks!!!

HiI am looking to subscribe to the Many Chat Pro subscription for the year and not per month, is this possible? Thanks in advance !

Hola amigos, alguien sabe como puedo desvincular un inicio de sesion de ManyChat. Perdi el correo electronico de Gmail con el que tengo conectado el inicio de sesion y no encuentro la opcion de poder desvincularlo.  HELP ME, PLEASE. 

Hey guys. I've been trying to set up the auto-comment reply for my running Facebook ads. It keeps giving me the "”Post not found" message. I tried entering Post ID and URL, still not found. I tried it couple of times on separate occasions. I'm running 5 Facebook ads and I get the same message for all. :(I did refresh permission also. I also cannot find the dark post under the promotable post tab. :( It's not my first time to set this up, and it worked fine, but it was for a different Facebook page. I really need to set this up since I'm getting a lot of inquiries per day and I need to redirect the comments to the chatbot flow. What else can I do? Thank you in advance for your help.

Currently, the pro subscription fee was paid on March 5th, so even if I cancel the subscription now, I can use the pro until April 5th, right?