Ask and troubleshoot

Hi, I made the setups to authenticate my domain 3 days ago. My domain is host on Google domain. Unfortunately it hasn't been authenticated yet. Does anyone has an idea of how long it takes for a domain to be authenticated? or what can I do to accelerate the process? Many thanks

Hi Everyone, I have 2 business pages connected to my personal Facebook. But my Manychat is only recognizing one of my business pages. Any one know how to add my second page for my other business

The bot send the " template" message! Not the one i modified. Hint: the modification is in Arabic 

I did a automation for my instagram reels but it doesn’t work, I test with another account but not working! What I did wrong? 

Hi! How can I make several manybot chats attached to different instagram accounts? I currently have only one attached to the main account and it doesnt allow me to get another authomation to my second instagram profile. That would be a great discovery for me if the solution would appear.

Delete this. I had to add the permissions.

Olá, tenho dificuldade em como fazer remarketing, acredito que estou perdendo vendas por não saber e não ter o remarketing. Com o remarketing, as pessoas que não comprarem meu produto na primeira vez, com o remarketing conseguiria fazer algumas vendas.

Je ne vois plus mes publications quand je veux créer une automatisation sur manychat.

Hi!,I log in yesterday and today. It stated “ Please Note” I hit refresh permission. It still the same problem.This is what I did yesterday and today down below log in to Manychats. Went to Automations. I deleted and put back in the URL. Click update. In order to opt in from personal page to business page, repeatedly. I click Settings and Notifications. It still stated “Please Note. Hit refresh button, repeatedly. It still the same problem. What exactly is wrong? How can I fix it? 

I hope this message finds you well. I am interested in learning more about the customization options available in ManyChat. Specifically, I am curious if there is a way to set up my account to allow commenting or reactions exclusively from my followers. This feature would be instrumental in engaging my community more effectively.Could you please provide information on whether this feature is currently available, and if so, how it can be implemented? If it is not available at present, are there any plans to introduce such a feature in the near future? Any details on potential release dates would be greatly appreciated.Thank you for your assistance and I look forward to your prompt response.

Hello everyone,I tried many time to create more than three button on instagram card but I didn’t have suscceful. Someone could helpe me please?

I have a question. Is it possible to use an Instagram and Messenger chatbot through ManyChat with an unverified Facebook business account? I would like to learn ManyChat from the basics to advanced levels. Could you please guide me step by step on where to start? Thank you.

Hola, me gustaría saber si se podría enviar un correo electronico automaticamente una vez que el usuario me envia su direccion de correo por menssje directo en Instagram (y su posterior guardado en una hoja de Google Sheets)He visto que se pueden enviar correos pero que hay que pagar a parte de la suscripción de 15 dólares al mes, pero no llega a la bandeja de entrada del correo electrónico de mi cliente sino que se envía por mensaje directo de Instagram..Busco que esto se haga en tiempo real y que sea gratuito, que cada vez que se añada un correo en la fila de Correos electrónicos en mi hoja de Google sheets, se envíe el mail a esa dirección de correo..He probado con Make, con Active campaign, con mailchimp, pero no me deja hacerlo en tiempo real.. gracias y espero alguien me pueda ayudar 😞 

I have my automation working if a user DMs a specific keyword,  but wondering if there is a way to trigger on just someone clicking on the Facebook page Message button without needing to type a keyword?

I can not upgrade to pro. Its always failed. There a notivication about the server issue. Can anybody help with this problem ?  

"I am trying to set up my ManyChat to differentiate and respond to people who come in through ads versus those who come in organically. However, I'm unable to activate the ADS settings in ManyChat. What settings should I adjust?"

Hey! I would like to know how do I ensure that if my leads already got an automated message they don't get it again?

Hey! Is it possible to connect ManyChat with Go High Level?

Hi! Everyone, Going through manychat. Click the Settings. Then Notifications. This is what is stated. I put it on image. I did click “Refresh Permission”.  I can’t find this on Facebook. What exactly are they referring to? How can I fix this? Any reply are appreciated.  

New Agency Owner. What are the customary steps that are used to Onboard new clients for the primary purpose of ongoing managing and updating of  MC their accounts. I have heard answers all over the place trying to see if I can get a clear answer that ensures they don't have do a TON on their end.

Hi everyone! A few days back I  got an email asking me to refresh my connection between IG and Manychat. The email was sent to my personal email and not the email address I  used to sign in for Many chat. Now my connection is truly broken. I  tried to log out and log back in to the many chat app. However it keeps connecting to the facebook profile I  do not use. Not the correct FB profile I  was originally using to login, the one that is connect to my Instagram. When I  log in from a computer, it shows that manychat is connected to the correct FB and IG profile, but the automations are not working. I’m not able to connect from my phone app because it keeps logging in to the wrong facebook account. I  have read all the FAQ’s about it but there is no way to uncouple it from the wrong fb account. Please help,

I can’t seem to connect the correct Instagram page. It wants to connect a page I don’t use anymore. Anyone have answers on this?

How Do I fix this? I did a campaign that got 14,000 unique users but only 4k contacts under my contacts. I want to remarket to these people

I've already contacted support several times and I'm still having the same problem, so I'm going to explain my problem well to see if I can solve it, well, the idea was to create an automation that the trigger was for people to comment "I want it" in the post that was published in the Instagram feed, and with that they would receive a message in direct with a link, after that we placed paid ads so that post could reach more people.The problem is, most people are not answered, and others are ignored, for some reason, support already said that apparently the flow of my automation is correct so the error would probably be in the settings, he gave me some steps to do , and I figured out how to assign manychat as the main receiver of the Facebook account among several things, could anyone help me?

Hello everyone !I've recently noticed that the automations don't display properly in Instagram messaging on the browser.I'm wondering if there's a way to create a specific message for people using the browser so they understand that they'll need to continue on their phone, for example. 😊Has anyone else encountered and solved this problem ?Thank you !