General Q&A

Primary receiver for handover protocol is set for many chat but I keep on getting a message  “Manychat App is not Primary receiver in your Facebook page settings” help please

Hi!Taking the advice of making new account. I was at the website. I did click Instagram because that was my intentions. It did stated click on Facebook. After a few clicks and fill in the necessary blank spaces? It stated “Would you like to Create a new Facebook Page?” I am trying to have a new account and it will be connected to Instagram professionals. Also, at the top left side on the main page. I hit “New Account”. It went through the same clicks and fill in blank space. It ask the same questions. May I have the Facebook page that I currently have it connected to my Instagram professional? It seems that not having many accounts is manageable? Yes, I am just starting. Something comes up, it will be different. Can that be possible? Any response will be appreciated.

Once a messenger user subscribes to one of my lists,  I want to send them a weekly DM with some automated content.Can a looping smart delay automation be used to achieve this goal?  Is there a better way to achieve weekly DM goal in an automated fashion?

Hi, I just wanted to know if the WhatsApp connection is available on free plan. I could able to connect but I found one this below 30 days passes from the moment of successful phone number This means I have to upgrade to a paid After 30 days of connection 

Hi!I was off from ManyChat in a few weeks ago, I think. At the moment, I need to sign back in. On “Setting”, it said the date Feb. 25 it over? I need to sign back in. Also, in a different Title entirely from the previous account. How can I start doing this? Any response is very much appreciated.

I saw someone who had a trigger where whenever someone new follows it’ll trigger an automation. How can I use that trigger? I can’t seem to find it on the list

Pessoal, estou precisando de uma grande ajuda, desculpe o inglês não correto, sou do Brasil.Eu uso o manychat para o telegram e o mesmo bot que eu conecto no manychat eu também uso no channel help, sempre fiz assim em outras contas.Porem peguei uma conta de um cliente novo, que eu instalo o bot no manychat, e o manychat funciona perfeitamente, porem ao colocar o mesmo bot no channelhelp, o meu manychat para de funcionar na mesma hora, ja aconteceu com alguem ? tem como resolver? as minhas outras contas no manychat que tem o bot nos 2 lugares ainda funcionam normalmente, estou precisando muito ajustar isso !Se alguem puder me auxiliar agradeço muito. 

Instagram isn’t appearing anywhere on my options even though it says its connected.. All of the help pages are outdated and don’t show anything the same way that I see it when I pull up instagram or facebook.   Is there ANY kind of live support.. Pretty shocking that the help is awful with no live chat support…… Should I disconnect and reconnect all my accounts?

hi, I  seem to have a differnt dashboard. I have pro, but i dont seem to have keywords. Can anyone help?

Hello.I did some basic automations (user comments on a post and I send a link by direct), but I can only activate 3 at the same time, when I activate others it says that the trigger is not enabled, and then I enter the automation and try to enable the trigger , it keeps asking to subscribe to the paid plan. I thought that in the free account I could have unlimited simultaneous automations...

Hi everybody I have manage to make an automatisation for my facebook, I clic the live button and its blue but when I try it on my facebook (orsomeone else) the automatisation wont start.Is it because I am still in trial version of manychat? thanks a lot, Steffie :)

is it possible with ManyChat to avoid sending a direct message but to only use it as a bot to respond to comments on posts?

Hello, nice to meet you, my name is Eduardo.I would like guidance on connecting the official WhatsApp API with ManyChat, I already have a permanent Meta Developer API and I would like to connect it here. If you send an article, video or can send it here, thank you!   

Hi there, I have setup an automation triggered by a “specific word” comment on any post or reel on my Instagram.So far so good. It works.But when a user replies with that specific word to a comment of mine under the post,(appearing as - @myaccount “WORD”) the automation doesn’t start.Is it possible to solve? 

I'm using Manychat Pro and it's weirdly not sending, especially to subscribers who haven't followed me. It sends to people who are following each other, but... Please help me

Hi!Is it possible to make basic Mathematic operations with variables? (like +,-, etc.)

Hi!Can I have two Telegram bots on one account?

Can I connect 2 wahtsapp numbers into 1 manychat account? I need to evacuate the infromation from one number to a new one, but i dont want to miss my information and contacts.So meanwhile i migrate from one number to the other, i would like to know if its possible to have 2 numbers.

I was not able to publish the above chat flow unless I added “Send Message #2” in there (TEXT + BUTTON).I want users to arrive, then click the Opt In Box, then goto Message #1.How can I do that?  Now the user has to click too much which in my opinion is not a great user experience.Thanks

how do i add several CLICKABLE links in a single body of text in the automatic reply for instagram? 

Hello everyone, I want to ask you how can I automate my reel comments with a keyword, because I have more than 5k and the manychat only answered 150, why can it be?