Skip to main content

    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

    Filter by status

    Filter by product area

    740 Ideas

    Indraloka
    IndralokaUp-and-comer

    Reply comment feature ideaNew

    I think auto reply comment can more helpful if it can working in collaborate reels

    0
    Indraloka
    Forum|Forum|7 months ago
    Richard C
    Richard CUp-and-comer

    Dm feature for facebook professional profileNew

    I notieced that the only way to use the automation feature on Facebook that manychat provides for auto dm on comments from reels is if you have a business page but i was wondering if there is a feature for your professional profile

    0
    Richard C
    Forum|Forum|7 months ago
    Mackensie Liberman
    Mackensie LibermanUp-and-comer

    Website chat without Facebook dependencyOn hold

    Create a website chat widget functionality (both a chat “bubble” in the bottom right and an embeddable box) that allows people to the option to live chat with the business without having to use Messenger, but provide Messenger as an option if they want to use it.  

    17
    Systematicx
    Forum|Forum|7 months ago
    Bruna Rezende
    Bruna RezendeUp-and-comer

    Option to hide or show debug information in Live ChatDelivered

    Currently, all debug information (such as triggered automations and filled custom fields) is visible to agents in Live Chat. While this can be useful for technical analysis, in many cases it clutters the chat interface and makes it harder for support or customer service agents to focus on the conversation.The suggestion is to add a toggle option in Live Chat settings to enable or disable the display of debug information, depending on the user’s profile or role.This would make the interface much cleaner for customer-facing agents, while still allowing administrators or developers to view detailed debug data when needed.Additionally, a quick toggle button (“Show Debug” / “Hide Debug”) would make this even more practical during live interactions.

    2
    Raquel C
    Forum|Forum|7 months ago
    rablebd
    rablebdUp-and-comer

    Add Dropdown Options and Boolean Support in AI Step TasksNew

    In the AI Step, it would be very helpful to have the ability to set dropdown options for tasks. This way, the AI could select only from predefined values when filling a variable, avoiding the risk of generating or inventing incorrect data.Additionally, the AI Step should also support boolean fields (true/false) as valid task outputs. This would make the automation more precise and reliable, especially for conditional logic.These improvements would give us more control over data consistency and reduce errors in workflows.

    6
    adamazarkane1234
    Forum|Forum|7 months ago
    outdoorbengal
    outdoorbengalUp-and-comer

    Download a list of user handles of users (and Follower Count) who commented on a post and received a DMNew

    I have had a post go viral. Great.  Thanks to Manychat I could gather >2,000 emails to help pre-launch a new product. A dream.The cherry on the cake would’ve been to go back to the list of commenters and find high-influencing people to partner individually to help launch the product. I will have to hire someone to do that, but Manychat sent messages to all of them and retreiveing their information should be easy. I would love to have access to the list of people who interacted with my post to receive a message. A follower count would help a ton too.In an Ideal world I download an excel with 4 columns:HANDLE FOLLOWER COUNT MESSAGE THEY WROTE IF THEY CLICKED ON THE LINKThe ultimate tool to build partnershiops.Thanks for considering this idea!

    1
    Gustavo Boregio
    Forum|Forum|7 months ago
    Ecofilter Marketing
    Ecofilter MarketingUp-and-comer

    Timer to continue on AI stepNew

    It would be very useful if the AI ​​step had the option to continue the automation if no response is received from the user based on a timer (5, 10, 15 minutes).This way, contact management can be better controlled.

    0
    Ecofilter Marketing
    Forum|Forum|7 months ago
    Ecofilter Marketing
    Ecofilter MarketingUp-and-comer

    Custom automation comments in live chatNew

    It would be very useful to have a tool within flows that allows you to write custom comments for automation in live chat. This way, you can better debug and control behavior from the live chat view, without having to enter the flow to review it.Similar to in-stream comments but printable in live chat 

    0
    Ecofilter Marketing
    Forum|Forum|8 months ago
    diogogaspar
    diogogasparUp-and-comer

    Webhook 10-second timeout limitNew

    Manychat webhooks have a 10-second timeout limit for API responses. A lot of times people are trying to integrate manychat and n8n with webhooks and API requests to create WhatsApp AI agents, which means that a lot of times the webhook response from the n8n agent takes more that 10 seconds and so the response doesn’t make it back to manychat to be sent.I would like to propose a change in this timeout limit, which is probably making a lot of people change platform.

    2
    diogogaspar
    Forum|Forum|8 months ago
    Mensajedetusguias
    MensajedetusguiasUp-and-comer

    Extend WhatsApp Audio Message Duration in ManyChatNew

    Hello, good morning.I’d like to share an idea that I believe could be very useful: extending the current WhatsApp audio limit in ManyChat from two minutes to five or even eight minutes. In my professional work I often need to send audio messages, and two minutes is far too short — I’m forced to use external tools, which sometimes causes complications.I would really appreciate it if you could consider increasing the audio duration to five or eight minutes directly from the ManyChat chat interface. Thank you very much.

    0
    Mensajedetusguias
    Forum|Forum|8 months ago
    andremoura
    andremouraUp-and-comer

    A search field to find message contentDelivered

    It would be great to find easily where we have a search term in our multiple automations.To do so nowadays, we need to review each Automation… 😭

    2
    Raquel C
    Forum|Forum|8 months ago
    Desmond
    DesmondUp-and-comer

    Allow to flow unpause automation before the flow starts.Delivered

    Add an action that can resume automation, I am facing the issue where my live chat agents keeps forgetting to resume the automation before keying in client information in Custom fields. (I have a few Custom fields with triggers that will update my Google Sheets) 

    2
    Raquel C
    Forum|Forum|8 months ago
    PedroTeb
    PedroTebUp-and-comer

    Arrastar e Selecionar - Ficou bem ruim.Delivered

    Pessoal, a forma anterior de manuseio do fluxo era muito mais prática. Agora tenho que usar o botão direito se quiser arrastar o fluxo, tenho que clicar em shift pra selecionar. O zoom também complicou. Por favor, voltem a como era antes, ficou muito ruim. 

    2
    Raquel C
    Forum|Forum|8 months ago
    Samantha Wong
    Samantha WongSmooth talker

    Bring back scroll to Zoom in and outDelivered

    The new method of zooming in and out of the workflow is delaying my speed in completing the job. I need to do an extra step to zoom in and out. If you build flows daily, you should know zooming in/out is a constant move when building the flow. The current new method is not helpful but using more time to complete my job. 

    4
    Raquel C
    Forum|Forum|8 months ago
    Louix
    LouixUp-and-comer

    Tag Instagram Paid SubscribersNew

    Identified via a marker the user who pays you a subscription via the Instagram channel(2$, 5$ subscription directly to the creator)

    0
    Louix
    Forum|Forum|8 months ago
    Agha mammadov
    Agha mammadovUp-and-comer

    İ wanna be agency in manychat.New

    Can i manage my customer pages from manychat but they dont see this, i pay everymonth subscrabtion and so. Can i be agnecy in manyvhat? what would you tell me any reccomend?

    0
    Agha mammadov
    Forum|Forum|8 months ago
    Araújo e Félix
    Araújo e FélixUp-and-comer

    Sequência - IdeiaNew

    A plataforma deveria disponibilizar a possibilidade de enviar mensagem em horário exatos caso o lead aperte em um botão. Por exemplo: vou disponibilizar uma palestra para o lead e quero que ele tenha a opção de receber o link na mesma hora ou somente às 20h. Dentro da sequência isso não é permitido, eu preciso selecionar um intervalo como: entre 19h e 20h. Mesmo selecionando esse intervalo, as mensagem são enviadas antes de 19h e depois de 20h.

    0
    Araújo e Félix
    Forum|Forum|8 months ago
    Guernegor
    GuernegorUp-and-comer

    Live Chat: use account name by defaultNew

    Would it be possible to use the account name instead of the profile name to post answers in the Live Chat? Would be more logical, user friendly and customisable.

    0
    Guernegor
    Forum|Forum|8 months ago
    Avi Medios
    Avi MediosUp-and-comer

    Sending Image with a caption messageNew

    The Idea is to be able to send a message with an image in a single message (image with  caption)and to be able to use it freelywithing the 24 hour window,it would be very useful to deliver visuals with a message to convey the message even better  

    2
    Marivaldo Nascimento
    Forum|Forum|8 months ago
    rablebd
    rablebdUp-and-comer

    Add "No Response" Option in AI StepNew

    It would be very useful if the AI Step in ManyChat included a "No Response" fallback option.This would allow us to recover conversations when the user does not reply to the AI Step, making it easier to redirect them to another flow or trigger a human takeover.Right now, if the user stays silent, the conversation can get stuck. Having this option would give us more control and prevent lost leads.

    0
    rablebd
    Forum|Forum|8 months ago
    Leni
    LeniUp-and-comer

    Possibillity to pay with Paypal for Pro accountNew

    Hi there, I live in Germany and I don’t have a credit card. I would like to upgrade to Pro account but I can’t pay. It would be so helpful to have PayPal as a payment method. Thank you so much!

    1
    BaschtlWaschdl
    Forum|Forum|8 months ago
    Carls7614
    Carls7614Up-and-comer

    AI Step Follow-Ups – Because Ghosted Chats Are No Fun! 👻New

    Ever set up an awesome AI Step… only for the user to just vanish? 😅 Right now, if they don’t reply, the convo just sits there collecting dust.👉 My idea: let us add automatic follow-ups inside the AI Step itself.So if the user doesn’t answer in, say, 5 minutes, 1 hour… boom 💥 ManyChat sends a friendly nudge like: “Hey, are you still there? 👋” “Just checking in… want to keep going? 🚀” Why this would be amazing:✅ No more dead-end chats.✅ Conversions go up with those little reminders.✅ Saves us from building crazy workarounds.✅ Makes the AI feel waaay more human. 🤖❤️Imagine just clicking “If no response → send this” right inside the AI Step. Easy. Powerful. Game-changing.Who else wants this? 🙋‍♂️🙋‍♀️ Smash that like button so ManyChat knows we need it! 🔥

    0
    Carls7614
    Forum|Forum|8 months ago
    S
    slinkyUp-and-comer

    Add the ability to attach Facebook/Instagram posts to flows via API.New

    Why this matters Currently, posts can only be attached to flows manually in the dashboard. This limits automation and makes bulk publishing workflows very time-consuming. With API support, developers could fully automate the pipeline from content creation → scheduling → flow engagement, without needing manual steps. Requested feature Provide an API endpoint to link an existing post to a specific flow. This one feature would remove a major bottleneck for businesses managing large volumes of content and would make ManyChat much more powerful for automation at scale.Thanks for considering this request!

    0
    S
    Forum|Forum|8 months ago
    Lavieloo
    LavielooUp-and-comer

    Manychat translation based on a template.New

    I’m a Meta (Facebook and Instagram) user, and my business operates globally.Is there a way for ManyChat to automatically detect the user’s language and then send an auto-DM reply in their local language, based on a pre-set template?Essentially, similar to how ChatGPT works: once a message in any language is detected, the AI would reply in that person’s native language using the template we’ve provided.

    0
    Lavieloo
    Forum|Forum|8 months ago
    Rodrigo Many
    Rodrigo ManyUp-and-comer

    WhatsApp and Instagram still do not support audio on automation platforms (Make.com or N8N)New

    English:Currently, sending audio files is not supported on WhatsApp and Instagram channels when used through integration platforms such as Make.com and N8N. This limitation significantly compromises the experience, as audio is one of the most popular forms of communication among users—especially on WhatsApp here in Brazil.Therefore, we request that this feature be enabled, allowing audio messages to be sent natively. Make itself already supports this feature, but since ManyChat doesn't support the audio format, all automation is rendered impossible.Enabling this feature would make communication much more natural, practical, and aligned with the already established usage patterns on these platforms. It's worth noting that this is a basic feature, already present in competing solutions, which reinforces its importance and urgency.We thank you in advance for your attention and hope that this improvement will be prioritized. Portuguese BR: Atualmente, o envio de arquivos de áudio não é suportado nos canais do WhatsApp e Instagram quando utilizados via plataformas de integração como Make.com e N8N. Essa limitação compromete bastante a experiência, já que o áudio é uma das formas de comunicação mais utilizadas pelos usuários — especialmente no WhatsApp aqui no Brasil.Solicitamos, portanto, a habilitação dessa funcionalidade, permitindo que mensagens de áudio sejam enviadas de forma nativa. Hoje, o próprio Make já oferece suporte a esse recurso, mas como o ManyChat não libera o formato de áudio, toda a automação acaba inviabilizada.A liberação dessa função tornaria a comunicação muito mais natural, prática e alinhada ao padrão de uso já consolidado nessas plataformas. Vale destacar que trata-se de um recurso básico, já presente em soluções concorrentes, o que reforça sua importância e urgência.Desde já, agradecemos pela atenção e esperamos que essa melhoria seja priorizada. Font: https://manychat.github.io/dynamic_block_docs/channels/

    0
    Rodrigo Many
    Forum|Forum|8 months ago

    Filter by product area

    • All product areas
    • AI
    • Billing / PRO
    • Contacts, Tags, and Fields
    • Email
    • Flow Builder
    • Instagram
    • Integrations & Apps & API
    • Inbox
    • Messenger
    • Mobile App
    • Other
    • SMS
    • Telegram
    • Templates
    • TikTok
    • UI/UX Improvement
    • WhatsApp
    Community Terms & ConditionsAccessibility statement