Ideas

Automations on Scheduled PostsWaiting on Meta's side

Hi,a feature that allows to set up an automation on a scheduled Instagram post would be super useful!thanks

comment replies for tiktokNew

@manychat when will these be available for tiktok? thx!

Respond to Comments on TikTok postsNew

We need the ability to auto respond to comments on TikTok (same as Instagram). Also, need the ability to include live external links in “buttons” in TikTok automated flows.

tik tok follow to DM fatureNew

when someone follows on tiktok, you send them a simple welcome message

Setting to disable the "Automation Pause" feature inside the Live Chat.New

It would be amazing to have a setting that disables the “Automation Pause” feature from activating when a message is sent via the Live Chat feature.  

Remove live agent's permission to close all chat.New

Why do live agents even have permission to perform this action, which can jeopardize business operations, especially when there are no options to undo it or even identify who triggered it? Their support team directed me here, saying that granular access control is apparently not something they plan to implement. They suggested that I make a post here in hopes that someone from the product team might randomly come across it and consider whether this is worth implementing.Here’s a post from another user requesting this same “feature”:It’s baffling that this can be done with just two clicks by a live agent, yet it takes hours to go through hundreds of closed chats to figure out which ones were supposed to remain open. 

Control flows via API for AI systemsNew

A way to programmatically create a new flow via API update flow content (like CTAs, messages, or trigger keywords) using the API Get flow statistic via API Cursor or order API tool would be able to control manychat thanks to this endpoints

PDF and image sendingNew

Seria bueno que se pudieran mandar pdfs por ejemplo si me piden ficha tecnica que la ia mande el pdf o si me piden como se aplica mi producto que mande un video

Feature Request: Retrieve Full Lead Conversation via API or Native Action for Seamless CRM IntegrationNew

Context:We are integrating Manychat with our in-house CRM to create a unified and intelligent sales pipeline. Currently, we can capture basic lead data (name, phone number, tags, etc.), but there is no official method to retrieve the full conversation history between the user and the bot (or human agent).This limitation affects our ability to provide context to our sales team and to maintain proper records of interactions.Feature Request:We’re requesting a native action within Flow Builder or a dedicated API endpoint that enables us to retrieve the entire message history of a user — ideally in structured format (JSON or plain text), including all bot interactions and Live Chat messages.Use Cases: Provide full context to human sales agents when continuing conversations outside Manychat; Log conversations for quality control and auditing purposes; In the future, support emotional tone analysis and decision-making insights from conversation history. Why This Matters:This functionality would eliminate the need for complex workarounds and strengthen Manychat’s role as a central communication and sales tool. Businesses could operate with more continuity, precision, and accountability — enhancing the user experience and internal workflows.

Critical WhatsApp Events - Nome do Inscrito não aparece no evento registradoNew

découverteNew

ABANDONO DE CARRINHO - ENVIO AUTOMÁTICO DE BOLETO/PIX ETC.New

Seria muito interessante uma função nativa que permita enviar automaticamente o boleto, a linha digitável, o código de barras ou o código Pix no evento de carrinho abandonado da Hotmart, isso ajudaria muito na conversão e nos ajudaria a manter nossa assinatura com a Manychat, pois não perderíamos vendas.

Email ListNew

Ok this is pretty straightforward but I think it’s a huge difference making. There should be a tab where all emails collected can be shown automatically or exported. 

One off pro postsNew

Hello, I’m currently on the free plan, I will probably at some point become a pro user but as it stands I’m not ready to become a pro user.However I would like to gather email addresses to build an email list which I know is part of the pro plan.What if you were to offer a pro option for one off post so I could gather this information for a small fee?Might cause you a headache to figure out but it would simplify my life a bit :) Thanks Ashley

Customize the time settings so we can change military time to regular time in LiveChatNew

Can you make the time format customizable from military time to regular time in the live chat and anywhere on ManyChat?

Instagram Automation from FollowDelivered

Would love to be able to setup an automation, where every time we gain a new Instagram follower, they are sent a DM! Maybe this is possible already? 

Create a command keywordNew

At some point, the automation message malfunction and we have to manually send it to customer. My suggestion is to create a command keyword by seller to trigger the keyword and send to customer in case it’s not working. For example, if one customer message ask for pricing and the bot is not sending the message, we can use command as “#keyword” to trigger the message. On the otherhand, if there’s some infomation asked by customer and can command the saved respond by #Address, #QRCODE, #TELEPHONE...

Multiple Photos sent in Mobile appNew

I wish we have a function to select multiple photos and sent it all at once in mobile app. The same way we can do with desktop. Since most people use smartphone to work too.

A developer accountNew

ManyChat could offer developer accounts specifically for professionals who need to create and test flows. These accounts would be free and include full operational functionality, but limited to a staging environment.This means developers could build and thoroughly test flows — including integrations — without being able to deploy them in real-world scenarios. To use these flows in production, the developer would simply export them into a paid (PRO or higher) account.This feature would make it much easier to present and sell projects to clients, since developers could maintain a library of reusable templates ready to be implemented.

Não estou conseguindo cancelar os contatosNew

Não estou conseguindo cancelar inscrição de contatos, quando eu faço seleção em massa, sendo assim quando vou cancelar a inscrição, ou seja, clicar no botão azul para confirmar, ele não fica clicável, e não consigo. Isso irá impactar no meu orçamento e estou começando agora! 

Rename button "I'm following" on Manychat applicationNew

On manychat application there in new automation for post and reel there is no possibility to rename button “I’m following” without flow builder. On the screen with settings woth the automation i can change the text of messages, button in first message, but button in follow part is not diaplayed. And if I create the flow in other language, i cant fix this button. Could you please display it in application? Thank you    

Message type - WhatsAppNew

Dynamic input that identifies the type of message sent by the user (text, audio, photo and document). This way, it is possible to create a conditional and direct the user to the correct flow.

I want a JSON Flow template export because Partner App keep errorNew

Hello, I try to use automation flow to trigger user who click from Ads. Sometime it work but sometime it don’t and after go through Manychat community, I found out that I’m not an only one with this issue.But since most business can’t wait for the system to fix up. I wish that at the very least we have a JSON export so we can use it hereAt least we all have a back up plan to do something about this because there’re no way my Ads opt will pause ads just to wait until system come back… Business can’t wait and we spend a lot on ads too. So I hope I can tracking them through Automation tool on Manychat

Pre-train the ai on geography and local currency.New

Having built-in geographical and currency knowledge-base would save a lot of manual setup time! We’re shipping worldwide and get hundreds of comments if we ship to this and that country and whats the price in local currency. Right now the ai replies are useless for us, because the ai doesn’t know that France is a country in Europe and it thinks that Iceland is part of Norway. 

Auto-replies in Instagram comments for promoted posts (like Facebook Comment Entry)New

Please add the ability for ManyChat to send automatic replies to Instagram comments under posts and Reels that are used in ads (both boosted posts and Ads Manager campaigns).Right now, this works perfectly for Facebook — but not for Instagram, and we’re losing many potential leads who comment under our ads but don’t receive any response or DM.If ManyChat could send automatic replies or trigger a DM flow from comments on Instagram ad posts, it would: Greatly improve ad performance and ROI, Help capture and convert engaged users faster, Create a consistent experience across Facebook and Instagram.