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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    740 Ideas

    simon-cizict
    simon-cizictUp-and-comer

    WhatsApp - User Reaction -> Unsupported Message TypeNew

    We have noticed that when users react to a message we send (for example with a thumbs up), the response we receive is ‘Unsupported Message Type’This is part of Meta’s API as per the doc below:https://developers.facebook.com/docs/whatsapp/cloud-api/messages/reaction-messages/  

    0
    simon-cizict
    Forum|Forum|8 months ago
    Albus
    AlbusUp-and-comer

    Trigger WhatsApp Messages from Tag UpdatesNew

    Hello ManyChat Team,I’d like to suggest a feature that would be really useful for WhatsApp automation inside ManyChat:👉 Allow a Tag Update to send a WhatsApp Message directly to one or more specified WhatsApp numbers, from the account holder’s WhatsApp number.Why this matters:Currently, when I tag a conversation as Order Completed, I need to use Zapier to notify my delivery riders. The challenge is: Zapier’s WhatsApp integrations are limited and rely on pre-set templates. It adds extra steps and costs to the workflow. It’s not flexible enough when I want to assign orders to specific riders quickly. How it would help: I could set up an automation so that when a tag like Order Completed is applied, a WhatsApp message is automatically sent to Rider A or Rider B (or multiple numbers). This would streamline order handling and reduce dependency on third-party tools. It would also improve real-time communication for logistics, deliveries, and similar use cases. Example use case: Customer chat is tagged as Order Completed. ManyChat automatically sends: A confirmation to the customer. A delivery notification to the assigned rider’s WhatsApp number. This feature would save time, cut down on costs, and make ManyChat much more powerful for businesses managing deliveries or field operations.Thank you for considering this!

    0
    Albus
    Forum|Forum|8 months ago
    Albus
    AlbusUp-and-comer

    Bulk Converting of Automations Across ChannelsNew

    It would be convenient to be able to just convert several flows from Instagram to WhatsApp, or across channels, all at once as a bulk action, since most selling processes are the same across channels for my business. Converting every flow manually can be tiresome if you have many that you need to convert.

    0
    Albus
    Forum|Forum|8 months ago
    CEOfactory
    CEOfactoryUp-and-comer

    Export contacts to CSVNew

    Contact page is super intuitive and everything works well, but for exporting contacts from a tag or whatever I need to do such a long and unnecessarily complex flow of “broadcast” to send it to google sheets, I just want to bulk export my contacts to a CSV almost every other tool allows this, it should be built natively in the app :)   

    1
    markbarner
    Forum|Forum|8 months ago
    victorbomfim_
    victorbomfim_Up-and-comer

    💡 Feature Suggestion for ManyChat: Kanban-style CRM PipelineNew

    It would be amazing to have a Kanban-style visual pipeline inside ManyChat, where each contact appears as a movable card across columns like "New", "In Progress", "Closed", etc.➡️ Clicking the card would show user details and allow direct interaction.➡️ Moving the card could trigger automations (messages, tags, HTTP requests).➡️ This would let us manage sales pipelines and lead stages directly in ManyChat — no need for external CRMs.If you like this idea, drop a comment to help bring it to life! 💬

    2
    itsalishadesigns
    Forum|Forum|8 months ago
    rubsmar
    rubsmarUp-and-comer

    Distribuição automatica por atividade de atendenteNew

    Na distribuição automática de clientes deve haver uma opção que permita atribuir clientes apenas para os atendentes que estão realmente on-line naquele momento, ou seja: Estão com o site ou aplicativo do ManyChat aberto; E com atividade real, de fato atendendo clientes. Exemplo: Se a Bruna está on-line e ativa, o próximo cliente é atribuído a ela automaticamente. Se a Maria está off-line, nenhum cliente será direcionado para ela. Além disso, a distribuição deve garantir que os atendentes recebam clientes de forma equilibrada por tipo de problema (ex.: problema X, problema Y, problema Z), evitando que um único atendente fique responsável apenas por uma categoria específica.

    0
    rubsmar
    Forum|Forum|8 months ago
    Hamza Ali
    Hamza AliUp-and-comer

    Increase Manychat Ai context limit.New

    Hi, today as Ai is rapidly progressing there are many platforms that are providing NO code solutions for Ai chatbots but I think Manychat is behind in this race. I know that they have introduced manychat AI step but the context limit is very low. Manychat should increase the character limit of manychat AI step context so we can create more intelligent AI chatbots. 

    1
    Ruben Wade
    Forum|Forum|8 months ago
    moagoro
    moagoroUp-and-comer

    set live / proNew

    Hi everyone, I’m on the Pro plan ($15/month) and it’s showing as active in my subscription settings. I don’t have the AI add-on enabled (and I don’t want it). I’ve built a simple Instagram automation flow:  Trigger = user comments a keyword on my post (e.g. “fitness”) Action = send them a DM with a link to my landing page   The issue: When I try to set the automation live, ManyChat keeps prompting me about AI, almost as if I need the AI add-on. But my understanding is that this type of flow should work on the Pro plan without AI. Has anyone else experienced this? Do I need to change something in my IG setup (business account / FB page linking), or is there another step I’m missing to activate a normal flow without AI? Thanks in advance!

    1
    AwaisToor
    Forum|Forum|8 months ago
    San
    SanUp-and-comer

    add the option to write notes from the mobile app versionsNew

    Hi we in our company use Manychat mainly on computer but also we use it on mobile if we aren't available near the computer On computer there is an option to write notes which on the Mobile version isn't available is this something that can be added ? Would greatly help us 

    1
    simon-cizict
    Forum|Forum|8 months ago
    Albus
    AlbusUp-and-comer

    Buttons should become inactive once clickedNew

    It would be nice if once a button is clicked, it becomes inactive - to prevent people from clicking on it more than once and having an automation repeat itself multiple times. 

    2
    Albus
    Forum|Forum|9 months ago
    Albus
    AlbusUp-and-comer

    Make it possible to change account profile picture/iconNew

    Please consider making it possible to change/customize an account icon. This would be especially helpful for user who manage more than one account. Makes it more intuitive to switch between accounts while working.

    0
    Albus
    Forum|Forum|9 months ago
    Albus
    AlbusUp-and-comer

    Being able to search for an automation during a live chat on the Mobile AppNew

    I have about 100 automations right now; and they are likely to increase as I optimize conversations. It would be really convenient to be able to search for an automation during a live chat on the ManyChat mobile app w/o having to click through folders and long lists of automations to get what the automation I want to push during a live chat. 

    0
    Albus
    Forum|Forum|9 months ago
    Nathaly
    NathalyUp-and-comer

    Automatizar comentarios tik tokNew

    Quisiera saber si ya se peuden automatizar los comentarios de tik tok? y como porque no veo la opcio1n...en cambio en IG si

    0
    Nathaly
    Forum|Forum|9 months ago
    ahmed.sm
    ahmed.smUp-and-comer

    Filter with conditions in mobile appNew

    The mobile app “Live Chat” has a filter for Open and Closed conversations. Can you add the conditions filter, the same as what is available on the website, like searching on tags or custom user fields? 

    5
    alan.workplaces
    Forum|Forum|9 months ago
    Flourish Styling
    Flourish StylingUp-and-comer

    Ability to download CSV of all email addresses collectedNew

    Hi! I would love it if we could download a csv file of all email addresses collected, especially if we could pull by date. Currently, I can only pull one csv per automation vs. one for all email addresses.

    1
    AwaisToor
    Forum|Forum|9 months ago
    Albus
    AlbusUp-and-comer

    Auto-Refresh for Image URLsNew

    I wanted to suggest a small but impactful feature: enabling automatic synchronization for image URLs used in flows.Currently, when an image is inserted by URL, ManyChat caches it on the CDN, which means that if the image on the hosting server is updated, the change doesn’t immediately reflect in ManyChat. For businesses that frequently update creative assets (like banners or product images), this creates extra steps of versioning URLs manually (?v=2, ?v=3, etc.).It would be very helpful if ManyChat could either: Respect cache-control headers set by the hosting server, or Provide an option to force a fresh fetch of image URLs in flows. This would save time and streamline content updates for many users.Thanks for considering this suggestion, and for continuing to improve the platform!

    3
    Gustavo Boregio
    Forum|Forum|9 months ago
    AgenciaNL
    AgenciaNLUp-and-comer

    Memoria Agentes iA (Resuelto)New

    El problemaManyChat no trae memoria ni base de datos nativa para sostener un flujo conversacional. Cada mensaje empieza “en blanco”.La solución (en corto)Usamos campos de usuario (User Fields) + acciones ChatGPT para construir y mantener un Historial de preguntas y respuestas. El flujo se arma con dos módulos y dos acciones clave que se repiten.Preparación (1 vez)Crea estos Campos de usuario (tipo Texto): consulta respuesta historial MÓDULO ACCIONES 1 — inicializa la memoriaAcción 1 — ChatGPT (respuesta a la consulta) Entrada (Mensaje de entrada): {{consulta}} Salida (Guardar respuesta en): respuesta (Aquí puedes usar el prompt del asistente que necesites para responder al usuario). Acción 2 — ChatGPT (construye historial) Prompt (copiar/pegar tal cual):   TU funcion es armar un historial ordenado, sin modificar nada de la siguiente informacion. Pregunta: "{{consulta}}" Respuesta: "{{respuesta}}" Mensaje de entrada: (vacío) Salida (Guardar respuesta en): historial Módulo Recopilación de Datos WhatsApp — muestra y capturaEste módulo envía el historial al usuario y espera la nueva consulta. Enviar mensaje: {{historial}} (el usuario verá el historial como respuesta) Esperar respuesta de texto → Guardar en campo: consulta Conecta la salida “Siguiente paso” a MÓDULO ACCIONES 2.MÓDULO ACCIONES 2 — ciclo continuo con límiteAcción 1 — ChatGPT (respuesta a la nueva consulta) Entrada: {{consulta}} Salida: respuesta (Mismo prompt de tu asistente que en Acciones 1). Acción 2 — ChatGPT (actualiza historial con límite) Prompt (copiar/pegar tal cual):   TU funcion es armar un historial ordenado, sin modificar nada de la siguiente informacion. Pero solo entrega las ultimas 4 preguntas y respuestas. (Ajusta el limite si hace falta: muchos caracteres pueden ralentizar el flujo) Hitorial de preguntas: "{{historial}}" Pregunta: "{{consulta}}" Respuesta: "{{respuesta}}" Último mensaje del usuario: VACIO Entrada: (vacío) Salida (Guardar respuesta en): historial Rutas desde este módulo: Acción en respuesta: “Establecer campo de usuario” → Historial = {{historial}} Siguiente paso: volver a Módulo Recopilación de Datos WhatsApp (para mostrar el historial actualizado y esperar la próxima consulta). Vista rápida del flujo (esquema) [Usuario escribe] ↓ (se guarda en consulta) [MÓDULO ACCIONES 1] 1) ChatGPT => respuesta 2) ChatGPT => historial (agrega Q/A) ↓ [Recopilación WhatsApp] Enviar {{historial}} → Esperar texto → guardar en consulta ↓ [MÓDULO ACCIONES 2] (bucle) 1) ChatGPT => respuesta 2) ChatGPT => historial (mantiene solo últimas 4 Q/A) Acción en respuesta: set Historial Siguiente paso → Recopilación WhatsApp Notas operativas Si historial está vacío al inicio, el primer mensaje puede ser una cabecera breve (opcional) o simplemente no enviar nada hasta tener la primera Q/A. Ajusta el límite de Q/A según el canal y el tamaño de prompt admitido. Mantén tus prompts cortos y deterministas. Todo se basa en campos de usuario; no se requiere base de datos externa.

    0
    AgenciaNL
    Forum|Forum|9 months ago
    Ivan Sauza
    Ivan SauzaUp-and-comer

    Add colors to contact labelsNew

    I currently have several flows where users meet certain goals and these goals are stored as tags so that the advisor can more quickly identify key aspects in the conversation.One of the important labels to quickly identify is the source of the lead, so I would like to be able to identify it quickly with a specific color.  

    1
    alan.workplaces
    Forum|Forum|9 months ago
    drb4
    drb4Up-and-comer

    color-coded labels for chatsNew

    A useful feature is missing: color-coded labels for chats. With a high volume of conversations, a visual label that allows the identification of the lead's status or the conversation facilitates development for sales and customer service teams. WhatsApp Business, Instagram, and Zenvia already use these alternatives. It would be a great addition to ManyChat.

    1
    alan.workplaces
    Forum|Forum|9 months ago
    Igorviegas
    IgorviegasUp-and-comer

    Make Tags Visible in the Live Chat InterfaceNew

    Please! Make tags visible on the main live chat screen without having to open each conversation to see which tags are assigned, and allow for different colors for each tag. This would greatly help in categorizing customers more clearly, similar to what we can do in WhatsApp Business.

    3
    alan.workplaces
    Forum|Forum|9 months ago
    Heric
    HericSmooth talker

    Tag Colors and Visibility in Conversation ListNew

    Hi Manychat Team,I hope you're doing well!I'd like to suggest a feature that I believe would greatly improve organization and productivity within the platform: the ability to add custom colors to tags and to display tags directly in the conversation list, rather than only showing them when a specific conversation is opened.Currently, tags are only visible once you open a conversation. By showing them in the main conversation list and allowing color coding, it would be much easier to visually identify conversations by category, priority, or funnel stage.It would also make it easier to spot conversations that have multiple tags applied, streamlining the triage and follow-up process.I’ve created a few example images to illustrate how this feature might look and work in practice — attaching them here for your reference.Thanks so much for considering this idea, and congratulations on the great work you're doing with the platform!Here are the prints: Could you help me with this, ​@Raquel C , ​@Marina?Best regards,Heric Fernandes

    3
    alan.workplaces
    Forum|Forum|9 months ago
    Sasha
    SashaUp-and-comer

    Editing of canned responses (Chat GPT) on the mobile appNew

    Give an opportunity for live agents to edit the canned messages generated by chatgpt through the mobile app (and not only on the desktop) 

    0
    Sasha
    Forum|Forum|9 months ago
    MyriMag
    MyriMagUp-and-comer

    Keywords export featureNew

    It would be a very useful feature to be able to export all of the keywords, their active status, channel(s), and automation name to a CSV file. Some users, myself included, have many keywords and automations and it becomes difficult to keep track of what’s currently live/inactive etc. This way we could have a reference document to easily see what may need updating. Thank you.

    0
    MyriMag
    Forum|Forum|9 months ago
    Albus
    AlbusUp-and-comer

    Could you make it possible to upload pictures in 16x9 Aspect Ratio?New

    When a single vertical image is uploaded, it gets cropped instead of showing the full picture. It would be great if the entire image could be displayed without any cropping. This could apply for both simple image blocks as well as card blocks with images or gallery blocks. Then if an instagram message automation sends more than one image in sequence, they could be clustered the way Instagram already does, rather than sending them as separate images, or at least they can be horizontally scrollable like the gallery blocks - also as vertical images. I would really appreciate these features for my business.  

    0
    Albus
    Forum|Forum|9 months ago
    JAManychat
    JAManychatUp-and-comer

    Chat searchNew

    It is very hard to find certain chats with search function. It would be helpful to be able to find people with their insta/fb username. 

    1
    milian999
    Forum|Forum|9 months ago

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