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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    740 Ideas

    fvayas
    fvayasUp-and-comer

    Enable multimodal AI in ManyChat understand voice notes and imagesNew

    Summary:I propose that ManyChat’s integrated AI can understand audio (transcribe + extract intent) and images (OCR / recognize context). Today users prefer sending voice notes and images; allowing ManyChat to process them natively will reduce friction and enable new support and sales flows.Problem: Many users send voice messages and images because it’s more convenient; bots currently ask them to type or repeat information. This causes delays and extra work for agents. Proposal: Enable processing of voice messages to produce a transcription and the user’s main intent. Enable basic image recognition (read text in photos like tickets/receipts and detect image type: product / receipt / ID). Allow flows to combine voice + image + text to make decisions (for example: detect a complaint and automatically create a ticket). Use cases: Support: customer sends a product photo and says by voice “it arrived broken” → bot identifies order and creates a refund proposal or ticket. Commerce: user sends a photo of a product and asks the price by voice → bot replies with options and a purchase button. Pre-human assistance: automatic summary of audio + photo so the agent sees the essentials before replying. Accessibility: people who have trouble writing use voice and images to complete forms. Closing / Request:Please consider prioritizing multimodal capabilities (processing audio and images) in ManyChat’s AI. I can provide concrete flow examples if the product team wants them.

    0
    fvayas
    Forum|Forum|9 months ago
    fvayas
    fvayasUp-and-comer

    Enable multimodal AI in ManyChat — understand voice notes and imagesNew

    Summary:I propose that ManyChat’s integrated AI can understand audio (transcribe + extract intent) and images (OCR / recognize context). Today users prefer sending voice notes and images; allowing ManyChat to process them natively will reduce friction and enable new support and sales flows.Problem: Many users send voice messages and images because it’s more convenient; bots currently ask them to type or repeat information. This causes delays and extra work for agents. Proposal: Enable processing of voice messages to produce a transcription and the user’s main intent. Enable basic image recognition (read text in photos like tickets/receipts and detect image type: product / receipt / ID). Allow flows to combine voice + image + text to make decisions (for example: detect a complaint and automatically create a ticket). Use cases: Support: customer sends a product photo and says by voice “it arrived broken” → bot identifies order and creates a refund proposal or ticket. Commerce: user sends a photo of a product and asks the price by voice → bot replies with options and a purchase button. Pre-human assistance: automatic summary of audio + photo so the agent sees the essentials before replying. Accessibility: people who have trouble writing use voice and images to complete forms. Closing / Request:Please consider prioritizing multimodal capabilities (processing audio and images) in ManyChat’s AI. I can provide concrete flow examples if the product team wants them.

    0
    fvayas
    Forum|Forum|9 months ago
    markac
    markacUp-and-comer

    Responding to comments via AINew

    An option where AI can be used to set up automatic responses to comments without redirecting to DM. AI then responds to FAQ questions and comments that are written for fun.

    0
    markac
    Forum|Forum|9 months ago
    jcatdigitalalles
    jcatdigitalallesSmooth talker

    Please add delete (or at least edit) option to sent messages in livechatNew

    Hi.Attending customers in Livechat is a very important way to show our interest in them.Sometimes we make a typing mistake or we simply want to edit the sent message and it’s not posible.Could you please add the delete function.If is possible at least to edit instead of deleting, that would help us a lot.Thanks in advance.Jhony

    2
    misao
    Forum|Forum|9 months ago
    David_Ezih
    David_EzihUp-and-comer

    Make PSID available dynamicallyNew

    The need for having official Meta PSID for Messenger contacts is a feature that NEEDS to be allowed in Manychat platform.— Currently, Manychat has its own internal ID for users (ie. contact ID / {{user_id}} system field), this does NOT match/correlate with Meta’s PSID for same user.There are automation needs for PSID (eg. ADs data between Manychat & other platform(s); or even Tracking chats etc) --- Hint: You’ll know when you need this, AND most people have, as seen in existing Manychat user questions as below:    and more. Manychat team, we need this PSID available dynamically ; able to be used in External Request actions etc.NB: The current existing manual BULK EXPORT in Contacts, whilst useful, it does NOT suffice when needing  dynamic data export as such. ​@Manychat Community Please consider to action! Thanks 

    0
    David_Ezih
    Forum|Forum|9 months ago
    A
    ArkadyGUp-and-comer

    Add Folders for WhatsApp TemplatesNew

    Hi ManyChat team,I would like to suggest adding the option to create folders in the WhatsApp Templates page.Right now, when working with a large number of templates, it becomes very difficult to organize and manage them effectively. A folder structure would make it much easier to: Group templates by category, campaign, or client Quickly find the right template without scrolling endlessly Keep the workspace clean and organized This feature would save time, reduce confusion, and improve workflow for anyone managing multiple WhatsApp templates.Thank you for considering this improvement!

    0
    A
    Forum|Forum|9 months ago
    ha.jannis
    ha.jannisUp-and-comer

    Extra Seats Without Inbox Plan – Please!New

    Description:At the moment, Manychat only allows using more than the 3 Live Chat seats included in the Pro/Marketing Automation Plan if you also purchase the full Inbox Plan.This results in effectively paying twice: once for the 3 included seats in the Pro Plan, and again for the entire Inbox Plan – even if we don’t need the Inbox features and only require the extra seats occasionally.Suggestion:    •    Allow the option to purchase additional seats only, without having to enable the full Inbox Plan    •    OR: If the Inbox Plan is mandatory for technical reasons, the Pro Plan price should be reduced accordingly or the cost of the 3 included seats should be credited    •    Make it possible to add extra seats for specific months only (e.g., during promo events) without having to keep the Inbox Plan active across multiple months unnecessarilyThis would reduce unnecessary costs and give businesses more flexibility in scaling team capacity when needed.Is anyone else running into this issue?

    1
    AwaisToor
    Forum|Forum|9 months ago
    Riparide
    RiparideUp-and-comer

    Search My Automation by the trigger wordNew

    As I use unique automation for each of my posts, it would be extremely beneficial to be able to search by the "word" that trigged the automation. What I'm doing to solve my search problems is to rename the automation related to what I'm posting. But being able to search by the trigger word would be super for us. Anyone elase?? 

    2
    Riparide
    Forum|Forum|9 months ago
    rbmnt
    rbmntUp-and-comer

    Instagram ManychatNew

    Please please make manychat able to search for posts on instagram with link or ID just like for Facebook automations. Thank you!

    0
    rbmnt
    Forum|Forum|10 months ago
    Mel E
    Mel EManychat Community Expert

    Date picker window to auto close on user submissionNew

    The date picker functionality is clunky. Although it’s great that we can get users to submit a date - date of birth for example - once they have submitted that info, the window doesn’t auto close. It stays open, obscuring the view of the DM chat. The user then either has to close the window themselves, or click on any follow up messages that pop up in order to return to the chat. There is potential for losing users at this point.

    0
    Mel E
    Forum|Forum|10 months ago
    Mel E
    Mel EManychat Community Expert

    Ability to remove 'skip' button from Date field and leave blankNew

    For email and name we can remove the ‘skip’ button so that users have to enter their details. The same functionality does not exist for the ‘date’ field, it requires some sort of text in it, and leads to confusion for the user.

    0
    Mel E
    Forum|Forum|10 months ago
    Tanaka Chindakuda
    Tanaka ChindakudaUp-and-comer

    Whatsapp Calling Api be enable for business users like us since meta releasesNew

    Meta releases whatsapp calling api for users to initiate calls with customers l would love if it would be implemented in manychat 

    0
    Tanaka Chindakuda
    Forum|Forum|10 months ago
    Scudilio
    ScudilioUp-and-comer

    Mensagem para novos seguidoresNew

    A função do primeiro nome não esta funcionando.Poderia também ter a opção de colocar mais opções de mensagem de boas vindas, tipo ser randômico, Ex: Envia a mensagem 1, quando outro seguir envia a mensagem 2 e assim sucessivamente.Uma opção também de colocar o dia da semana na mensagem: Ex: Tenha uma ótima quarta-feira.

    0
    Scudilio
    Forum|Forum|10 months ago
    roverdrammen
    roverdrammenSmooth talker

    Add a purchase amount in CAPINew

    Guys, we need to trigger a purchase event along with a dynamic amount, this is possible in every other competitor. Please, enable to print a cuf value in the amount field for the purchase event.

    0
    roverdrammen
    Forum|Forum|10 months ago
    hamohouse
    hamohouseUp-and-comer

    tiktokNew

    Add tiktok to automatically reply to messages when there are customer comments on all works

    0
    hamohouse
    Forum|Forum|10 months ago
    Heric
    HericSmooth talker

    Paste or Drag-and-Drop Images into the ChatNew

    Hi Manychat Team, I’d like to suggest a highly useful feature to improve the support experience: the ability to paste an image directly into the chat or drag and drop an image (from clipboard or file explorer) to send it to the user. At the moment, it's not possible to paste a copied image or drag an image file into the chat — either in the desktop version or in the mobile app. This creates friction in everyday support tasks, especially when we need to quickly send screenshots, product images, or any visual content to the user. Allowing this feature would significantly increase speed and efficiency during live conversations, making it easier for support agents to respond with the right visuals without needing to manually upload files through a separate step. I believe this would be a valuable enhancement both on desktop and mobile, helping streamline communication and reduce response time. Thanks for considering this request, and congrats on the continued development of the platform!Could you help me with this, ​@Raquel C , ​@Marina?Best regards,Heric Fernandes

    3
    Javier Gomez
    Forum|Forum|10 months ago
    wmoskal
    wmoskalUp-and-comer

    Add Yotpo as an integration with ManyChatNew

    Add Yotpo as an integration with ManyChat https://www.yotpo.com/

    0
    wmoskal
    Forum|Forum|10 months ago
    annalawrencecoaching
    annalawrencecoachingUp-and-comer

    Flodesk IntegrationDelivered

    I would love to see Flodesk as an integration so I can collect email in manychat and directly send to my list without using a third party like Zapier 

    2
    Raquel C
    Forum|Forum|10 months ago
    Qubigo
    QubigoUp-and-comer

    Feature request for ManyChat – WhatsApp number existence check via APINew

    ManyChat’s API does not currently allow checking if a WhatsApp number or WhatsApp ID exists as a subscriber. This is a basic requirement for any serious integration.A direct endpoint is needed to avoid: Errors when creating already existing subscribers Unnecessary API calls Data duplication and inconsistencies It should return whether the number is linked to a subscriber Id or not.Without this, it's not possible to validate data before operating.Hope this gets added soon.

    0
    Qubigo
    Forum|Forum|10 months ago
    roverdrammen
    roverdrammenSmooth talker

    CAPI Purchase Event with Dynamic AmountNew

     I’m trying to trigger purchase events via the CAPI integration in WhatsApp.But I’m unable to dynamically set the purchase amount, there is no option to add a custom field. So this kills any chance to track sales in Meta Ads with accurate data.It would be really helpful to be able to put a dynamic value (custom field) in the amount field of the Conversion Event. Again, I’m talking about the CAPI here.Thank you for your time and support!

    3
    roverdrammen
    Forum|Forum|10 months ago
    AshleyBible
    AshleyBibleUp-and-comer

    Ability to click links from desktopDelivered

    Many of my customers access their links from a desktop. It glitches every time and says “get updates.” Also, the conversion rate would be so much higher if they could access from a desktop because this is where they will buy/download the freebie.

    2
    Raquel C
    Forum|Forum|10 months ago
    twakawl
    twakawlUp-and-comer

    Automations: Error handling on "unable to send"New

    Coming from a post in the community. 10% of my send templates are in the unable to send due to reasons underlying in the Whatsapp API. That is not something we could change as Manychat, but what would be great is that we can add an error handler to manage these cases. I do monitor all my chats through a system using Zaps from Manychat and Airtable. Combined with Meta leads coming in for recruitment purposeses. I do track the status of the applicants (interest, applying, no reaction, a questions or completed) through the automation and write this to Airtable.It would be great if i can send information to Airtable if this is happening such that we know we should call this person instead of going through Whatsapp application proces.   

    0
    twakawl
    Forum|Forum|10 months ago
    Tanaka Chindakuda
    Tanaka ChindakudaUp-and-comer

    Request for carousel Feature on Whatsapp for listing rather than the image feature just like meta didNew

    Majority of People here in Zimbabwe are on whatsapp . l have 3 years using manychat building a real estate whatsapp bot  for property listings so many people suggested this feature  at least for them to upload especially property owners . You can  check on this number +263 788 644 898 on whatsapp thus the bot . lm kindly request  this feature . l dont know how to explain . If need any assistant lm a software developer too l can help to make this amazing feature . 

    0
    Tanaka Chindakuda
    Forum|Forum|10 months ago
    Nippuracademy
    NippuracademyUp-and-comer

    Telegram User InputNew

    Hello Manychat Team, it would be great if users could send images and for Manychat to store them as user input!

    0
    Nippuracademy
    Forum|Forum|10 months ago
    Mik Torres
    Mik TorresUp-and-comer

    Integration with BrevoNew

    It will be helpfull to have an integration with Brevo.

    0
    Mik Torres
    Forum|Forum|10 months ago

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