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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    775 Ideas

    Louix
    LouixUp-and-comer

    Tag Instagram Paid SubscribersNew

    Identified via a marker the user who pays you a subscription via the Instagram channel(2$, 5$ subscription directly to the creator)

    0
    Louix
    Forum|Forum|10 months ago
    Agha mammadov
    Agha mammadovUp-and-comer

    İ wanna be agency in manychat.New

    Can i manage my customer pages from manychat but they dont see this, i pay everymonth subscrabtion and so. Can i be agnecy in manyvhat? what would you tell me any reccomend?

    0
    Agha mammadov
    Forum|Forum|10 months ago
    Araújo e Félix
    Araújo e FélixUp-and-comer

    Sequência - IdeiaNew

    A plataforma deveria disponibilizar a possibilidade de enviar mensagem em horário exatos caso o lead aperte em um botão. Por exemplo: vou disponibilizar uma palestra para o lead e quero que ele tenha a opção de receber o link na mesma hora ou somente às 20h. Dentro da sequência isso não é permitido, eu preciso selecionar um intervalo como: entre 19h e 20h. Mesmo selecionando esse intervalo, as mensagem são enviadas antes de 19h e depois de 20h.

    0
    Araújo e Félix
    Forum|Forum|10 months ago
    Guernegor
    GuernegorUp-and-comer

    Live Chat: use account name by defaultNew

    Would it be possible to use the account name instead of the profile name to post answers in the Live Chat? Would be more logical, user friendly and customisable.

    0
    Guernegor
    Forum|Forum|11 months ago
    Avi Medios
    Avi MediosUp-and-comer

    Sending Image with a caption messageNew

    The Idea is to be able to send a message with an image in a single message (image with  caption)and to be able to use it freelywithing the 24 hour window,it would be very useful to deliver visuals with a message to convey the message even better  

    2
    Marivaldo Nascimento
    Forum|Forum|11 months ago
    rablebd
    rablebdUp-and-comer

    Add "No Response" Option in AI StepNew

    It would be very useful if the AI Step in ManyChat included a "No Response" fallback option.This would allow us to recover conversations when the user does not reply to the AI Step, making it easier to redirect them to another flow or trigger a human takeover.Right now, if the user stays silent, the conversation can get stuck. Having this option would give us more control and prevent lost leads.

    0
    rablebd
    Forum|Forum|11 months ago
    Leni
    LeniUp-and-comer

    Possibillity to pay with Paypal for Pro accountNew

    Hi there, I live in Germany and I don’t have a credit card. I would like to upgrade to Pro account but I can’t pay. It would be so helpful to have PayPal as a payment method. Thank you so much!

    1
    BaschtlWaschdl
    Forum|Forum|11 months ago
    Carls7614
    Carls7614Up-and-comer

    AI Step Follow-Ups – Because Ghosted Chats Are No Fun! 👻New

    Ever set up an awesome AI Step… only for the user to just vanish? 😅 Right now, if they don’t reply, the convo just sits there collecting dust.👉 My idea: let us add automatic follow-ups inside the AI Step itself.So if the user doesn’t answer in, say, 5 minutes, 1 hour… boom 💥 ManyChat sends a friendly nudge like: “Hey, are you still there? 👋” “Just checking in… want to keep going? 🚀” Why this would be amazing:✅ No more dead-end chats.✅ Conversions go up with those little reminders.✅ Saves us from building crazy workarounds.✅ Makes the AI feel waaay more human. 🤖❤️Imagine just clicking “If no response → send this” right inside the AI Step. Easy. Powerful. Game-changing.Who else wants this? 🙋‍♂️🙋‍♀️ Smash that like button so ManyChat knows we need it! 🔥

    0
    Carls7614
    Forum|Forum|11 months ago
    S
    slinkyUp-and-comer

    Add the ability to attach Facebook/Instagram posts to flows via API.New

    Why this matters Currently, posts can only be attached to flows manually in the dashboard. This limits automation and makes bulk publishing workflows very time-consuming. With API support, developers could fully automate the pipeline from content creation → scheduling → flow engagement, without needing manual steps. Requested feature Provide an API endpoint to link an existing post to a specific flow. This one feature would remove a major bottleneck for businesses managing large volumes of content and would make ManyChat much more powerful for automation at scale.Thanks for considering this request!

    0
    S
    Forum|Forum|11 months ago
    Lavieloo
    LavielooUp-and-comer

    Manychat translation based on a template.New

    I’m a Meta (Facebook and Instagram) user, and my business operates globally.Is there a way for ManyChat to automatically detect the user’s language and then send an auto-DM reply in their local language, based on a pre-set template?Essentially, similar to how ChatGPT works: once a message in any language is detected, the AI would reply in that person’s native language using the template we’ve provided.

    0
    Lavieloo
    Forum|Forum|11 months ago
    Rodrigo Many
    Rodrigo ManyUp-and-comer

    WhatsApp and Instagram still do not support audio on automation platforms (Make.com or N8N)New

    English:Currently, sending audio files is not supported on WhatsApp and Instagram channels when used through integration platforms such as Make.com and N8N. This limitation significantly compromises the experience, as audio is one of the most popular forms of communication among users—especially on WhatsApp here in Brazil.Therefore, we request that this feature be enabled, allowing audio messages to be sent natively. Make itself already supports this feature, but since ManyChat doesn't support the audio format, all automation is rendered impossible.Enabling this feature would make communication much more natural, practical, and aligned with the already established usage patterns on these platforms. It's worth noting that this is a basic feature, already present in competing solutions, which reinforces its importance and urgency.We thank you in advance for your attention and hope that this improvement will be prioritized. Portuguese BR: Atualmente, o envio de arquivos de áudio não é suportado nos canais do WhatsApp e Instagram quando utilizados via plataformas de integração como Make.com e N8N. Essa limitação compromete bastante a experiência, já que o áudio é uma das formas de comunicação mais utilizadas pelos usuários — especialmente no WhatsApp aqui no Brasil.Solicitamos, portanto, a habilitação dessa funcionalidade, permitindo que mensagens de áudio sejam enviadas de forma nativa. Hoje, o próprio Make já oferece suporte a esse recurso, mas como o ManyChat não libera o formato de áudio, toda a automação acaba inviabilizada.A liberação dessa função tornaria a comunicação muito mais natural, prática e alinhada ao padrão de uso já consolidado nessas plataformas. Vale destacar que trata-se de um recurso básico, já presente em soluções concorrentes, o que reforça sua importância e urgência.Desde já, agradecemos pela atenção e esperamos que essa melhoria seja priorizada. Font: https://manychat.github.io/dynamic_block_docs/channels/

    0
    Rodrigo Many
    Forum|Forum|11 months ago
    simon-cizict
    simon-cizictUp-and-comer

    WhatsApp - User Reaction -> Unsupported Message TypeNew

    We have noticed that when users react to a message we send (for example with a thumbs up), the response we receive is ‘Unsupported Message Type’This is part of Meta’s API as per the doc below:https://developers.facebook.com/docs/whatsapp/cloud-api/messages/reaction-messages/  

    0
    simon-cizict
    Forum|Forum|11 months ago
    Albus
    AlbusUp-and-comer

    Trigger WhatsApp Messages from Tag UpdatesNew

    Hello ManyChat Team,I’d like to suggest a feature that would be really useful for WhatsApp automation inside ManyChat:👉 Allow a Tag Update to send a WhatsApp Message directly to one or more specified WhatsApp numbers, from the account holder’s WhatsApp number.Why this matters:Currently, when I tag a conversation as Order Completed, I need to use Zapier to notify my delivery riders. The challenge is: Zapier’s WhatsApp integrations are limited and rely on pre-set templates. It adds extra steps and costs to the workflow. It’s not flexible enough when I want to assign orders to specific riders quickly. How it would help: I could set up an automation so that when a tag like Order Completed is applied, a WhatsApp message is automatically sent to Rider A or Rider B (or multiple numbers). This would streamline order handling and reduce dependency on third-party tools. It would also improve real-time communication for logistics, deliveries, and similar use cases. Example use case: Customer chat is tagged as Order Completed. ManyChat automatically sends: A confirmation to the customer. A delivery notification to the assigned rider’s WhatsApp number. This feature would save time, cut down on costs, and make ManyChat much more powerful for businesses managing deliveries or field operations.Thank you for considering this!

    0
    Albus
    Forum|Forum|11 months ago
    Albus
    AlbusUp-and-comer

    Bulk Converting of Automations Across ChannelsNew

    It would be convenient to be able to just convert several flows from Instagram to WhatsApp, or across channels, all at once as a bulk action, since most selling processes are the same across channels for my business. Converting every flow manually can be tiresome if you have many that you need to convert.

    0
    Albus
    Forum|Forum|11 months ago
    CEOfactory
    CEOfactoryUp-and-comer

    Export contacts to CSVNew

    Contact page is super intuitive and everything works well, but for exporting contacts from a tag or whatever I need to do such a long and unnecessarily complex flow of “broadcast” to send it to google sheets, I just want to bulk export my contacts to a CSV almost every other tool allows this, it should be built natively in the app :)   

    1
    markbarner
    Forum|Forum|11 months ago
    victorbomfim_
    victorbomfim_Up-and-comer

    💡 Feature Suggestion for ManyChat: Kanban-style CRM PipelineNew

    It would be amazing to have a Kanban-style visual pipeline inside ManyChat, where each contact appears as a movable card across columns like "New", "In Progress", "Closed", etc.➡️ Clicking the card would show user details and allow direct interaction.➡️ Moving the card could trigger automations (messages, tags, HTTP requests).➡️ This would let us manage sales pipelines and lead stages directly in ManyChat — no need for external CRMs.If you like this idea, drop a comment to help bring it to life! 💬

    2
    itsalishadesigns
    Forum|Forum|11 months ago
    rubsmar
    rubsmarUp-and-comer

    Distribuição automatica por atividade de atendenteNew

    Na distribuição automática de clientes deve haver uma opção que permita atribuir clientes apenas para os atendentes que estão realmente on-line naquele momento, ou seja: Estão com o site ou aplicativo do ManyChat aberto; E com atividade real, de fato atendendo clientes. Exemplo: Se a Bruna está on-line e ativa, o próximo cliente é atribuído a ela automaticamente. Se a Maria está off-line, nenhum cliente será direcionado para ela. Além disso, a distribuição deve garantir que os atendentes recebam clientes de forma equilibrada por tipo de problema (ex.: problema X, problema Y, problema Z), evitando que um único atendente fique responsável apenas por uma categoria específica.

    0
    rubsmar
    Forum|Forum|11 months ago
    Hamza Ali
    Hamza AliUp-and-comer

    Increase Manychat Ai context limit.New

    Hi, today as Ai is rapidly progressing there are many platforms that are providing NO code solutions for Ai chatbots but I think Manychat is behind in this race. I know that they have introduced manychat AI step but the context limit is very low. Manychat should increase the character limit of manychat AI step context so we can create more intelligent AI chatbots. 

    1
    Ruben Wade
    Forum|Forum|11 months ago
    moagoro
    moagoroUp-and-comer

    set live / proNew

    Hi everyone, I’m on the Pro plan ($15/month) and it’s showing as active in my subscription settings. I don’t have the AI add-on enabled (and I don’t want it). I’ve built a simple Instagram automation flow:  Trigger = user comments a keyword on my post (e.g. “fitness”) Action = send them a DM with a link to my landing page   The issue: When I try to set the automation live, ManyChat keeps prompting me about AI, almost as if I need the AI add-on. But my understanding is that this type of flow should work on the Pro plan without AI. Has anyone else experienced this? Do I need to change something in my IG setup (business account / FB page linking), or is there another step I’m missing to activate a normal flow without AI? Thanks in advance!

    1
    AwaisToor
    Forum|Forum|11 months ago
    San
    SanUp-and-comer

    add the option to write notes from the mobile app versionsNew

    Hi we in our company use Manychat mainly on computer but also we use it on mobile if we aren't available near the computer On computer there is an option to write notes which on the Mobile version isn't available is this something that can be added ? Would greatly help us 

    1
    simon-cizict
    Forum|Forum|11 months ago
    Albus
    AlbusUp-and-comer

    Buttons should become inactive once clickedNew

    It would be nice if once a button is clicked, it becomes inactive - to prevent people from clicking on it more than once and having an automation repeat itself multiple times. 

    2
    Albus
    Forum|Forum|11 months ago
    Albus
    AlbusUp-and-comer

    Make it possible to change account profile picture/iconNew

    Please consider making it possible to change/customize an account icon. This would be especially helpful for user who manage more than one account. Makes it more intuitive to switch between accounts while working.

    0
    Albus
    Forum|Forum|11 months ago
    Albus
    AlbusUp-and-comer

    Being able to search for an automation during a live chat on the Mobile AppNew

    I have about 100 automations right now; and they are likely to increase as I optimize conversations. It would be really convenient to be able to search for an automation during a live chat on the ManyChat mobile app w/o having to click through folders and long lists of automations to get what the automation I want to push during a live chat. 

    0
    Albus
    Forum|Forum|11 months ago
    Nathaly
    NathalyUp-and-comer

    Automatizar comentarios tik tokNew

    Quisiera saber si ya se peuden automatizar los comentarios de tik tok? y como porque no veo la opcio1n...en cambio en IG si

    0
    Nathaly
    Forum|Forum|11 months ago
    ahmed.sm
    ahmed.smUp-and-comer

    Filter with conditions in mobile appNew

    The mobile app “Live Chat” has a filter for Open and Closed conversations. Can you add the conditions filter, the same as what is available on the website, like searching on tags or custom user fields? 

    5
    alan.workplaces
    Forum|Forum|11 months ago

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