Ask and troubleshoot

I have been using manychat for IG reels and they are working out great! The same reels are posted to my linked facebook account. How can I extend the IG automation to FB? I am not seeing Facebook option in my manychat settings;  Thank you!

Hello! I would like to use the Instagram Broadcast feature to send messages to followers who have previously commented on my posts.I found a button that seems to allow exporting the follower list—is this the correct one?Or is there another function that allows me to export a list of followers who have commented on my past posts into a spreadsheet?  

Bom dia.Sou novo na comunidade e tenho tentado realizar alguns testes de interação. No Make.com existe um módulo Send Messages que oferece a opção de enviar áudios, imagens e textos. Ao utilizar este módulo para o envio de qualquer tipo de informação, recebo o status: success como resultado, porém nada é exibido na conversa de WhatsApp.Se tento apenas atualizar uma tag do contato no ManyChat via Make.com, a tag é atualizada com sucesso, então não existe problema de conexão entre as ferramentas. O problema está apenas no envio de mensagens.Acredito que esteja faltando algo, porém não tenho experiência suficiente para identificar o problema. No meu fluxo no ManyChat apenas envio o gatilho de ativação no Make.com, então não sei se preciso de algum módulo para receber as informações enviadas pelo Make.com.Alguém consegue me ajudar, por favor?

Hola cómo están? desde hace una semana en las cuentas de algunos de mis clientes no logro conectar el instagram, el primer paso siempre es que me den permisos en instagram y facebook, puedo conectar normalmente la cuenta de FB pero cuando voy a la de IG normalmente debería ver una larga lista de todas las cuentas que manejo, pero ahora me aparece un botón y si lo presiono conecta mi propia cuenta de IG. Hello how are you? For a week now, in the accounts of some of my clients I have not been able to connect the Instagram, the first step is always for them to give me permissions on Instagram and Facebook, I can normally connect the FB account but when I go to the IG account I should normally see a long list of all the accounts I manage, but now a button appears and if I press it it connects my own IG account.  

Hey everyone,I have a question regarding ManyChat. Since paid broadcasts are no longer an option, how can I send messages to all my subscribers? For example, I have 10,000 subscribers in ManyChat, and I’d like to send paid messages as we used to do.

Por que el nombre de mi empresa sale pegado y sin mayúsculas siendo que ya cambie directamente el nombre en Facebook siguiendo las instrucciones. En donde sale ‘’nombre para mostrar’’ ya lo cambie a con espacios y con mayúsculas cada letra, pero no se refleja el cambio en Whatsapp y se supone que Facebook ya lo aprobó y ya pasaron algunos días.Screenshot de Whatsapp de la EmpresaBotón para cambiar nombre en Interfaz de Facebook Business ManagerInterfaz manychat mensaje 

Olá, tenho tido muitos problemas de que as pessoas não conseguem clicar nos links que envio através da automação! Entrei em contato com o instagram, e me informaram que o problema é com manychat! Gostaria de saber o que pode estar ocorrendo, alguém ja passou por isso?

Fiz uma conta para um Instagram a dois dias, alguém sabe me dizer se consigo cancelar essa assinatura e ter o reembolso? 

Newbie here and in Canada, so Tiktok integration works for me! Although indeed, my followers have to DM me my keyword to get my freebie, I was still able to set up an automation to deliver same. Looking forward for you to unlock the option for the followers to “reply with comment” like Instagram and Facebook (I’m crossposting 1 piece of content on all platforms), it would be much easier and of course I wouldn’t have to put a special note on Tiktok that they have to DM me the word ;) Much thanks for everything!

I have connected to 2 different Manychat accounts using 2 different Google accounts. Everything works fine on one account, but on the other Manychat only shows me a portion of the posts and reels I have posted there.

Hi! I'm looking for an intermediate ManyChat expert with decent practical hands-on experience setting up ManyChat automations for other businesses.Let me know if you are available and interested in ManyChat setups on a regular ongoing basis (with a basic salary+bonuses), so I can reach out to review some past samples and flows.

"How can I automatically send a contacts file through the bot? This is important to me."    

i am new here so forgive me, however my issue is that i (IG business account) manually wrote to another user and then hoped that the reply from the user would be captured by manychat so that i can reply to it via manychat unfortunately manychat did not even trigger its as if there was no message at all that was sent. What am I missing

Criei uma automação pra DM do Instagram mas quando a pessoa clicou na opção, não envia resposta e a página simplesmente recarrega como se estivesse apertado F5 Como resolver? 

I would like to configure a message to automatically respond to my user after he sends a file via WhatsApp, something like "your file was received successfully", the problem is that by default, when waiting for a file to be sent, manychat forces the success condition as an action, and as far as I know... it is not possible to continue the flow after an action. 

Olá pessoal, tudo bem? Meu nome é Vinicius Luzio e gostaria de compartilhar alguns dos meus trabalhos dentro do ManyChat.  Meu maior sucesso com o ManyChat envolveu a criação de um ecossistema de automações altamente sofisticado, visando otimizar e organizar o fluxo comercial de um cliente-chave. Este sistema se destaca pela integração com o RD Station, tanto na vertente de Marketing quanto de CRM, automatizando o cadastro de leads e a geração de cards de negociação de maneira eficaz. Através da aplicação inteligente de etiquetas no ManyChat, consegui automatizar também o movimento desses cards no RD CRM, tornando o processo comercial fluido e eficiente.Links dos fluxos para essa etapa acima: 1-

English: The linked Instagram account only shows a fraction of the posts that were created there on ManyChat. I had previously linked another Instagram account, and everything was there.I also can't seem to get a previously used link out of the system, no matter how often I do it again and the link is there correctly.Thank you for your support. I hope someone can help me.Best regardsOriginal: Das verknüpfte Instagram-Konto zeigt auf ManyChat nur einen Bruchteil der Beiträge, die dort erstellt wurden. Ich hatte vorher einen anderen Instagram-Account verknüpft, da war alles komplett vorhanden.Auch einen ehemals eingesetzten Link bekomme ich irgendwie nicht aus dem System, egal wie oft ich das neu mache und der Link auch richtig da steht.Danke für eure Untersrtützung. Ich hoffe jemand kann mir helfen.Beste GrüßeAndreas

I am developing a Manychat IG conversational AI, connected to Make.com, in order to be able to set appointments. At the end of the Manychat flow, there is an action to call Make.com, and in the Make.com scenario, I am retrieving the users response (a date and time in the Manychat calendar), and adding the appointment to Google Calendar. At the end of the scenario, I am supposed to send a message to Manychat. The scenario is perfectly run in Make.com, it says the message has been sent to Manychat, but in my IG chat, I don’t receive it.  I have done the same for FB and it works, the message is sent to Manychat and I receive it in my FB chat. I don’t know what could be the main issue. You can find my scenarios and flow attached. Thank you

HelloI enjoy using your site, but I need help with something.I just want to automatically send messages to those who comment on my posts on Instagram. I don't want to add them as contacts. As the number of contacts increases, the fee we pay every month increases and these contacts are of no use to me. I didn't even open it and look at it once. What can I do about this?I want to use Manychat regularly by paying 15 dollars every month, but the fee increases due to contacts and I cannot renew my pro subscription because my budget is not enough. I am waiting for your help quickly.

HELLOin the latest version of ManyChat, the interface display has changed, Well, when I was setting things up there, there is a menu option or button. Can it be disabled?Thank you. 

I wanna ask if there is any possibility to integrate manychat chatbot to our website, when a person comes to our site he can talk with chatbot?

I see that there used to be a landing page growth tool - now that growth tools have gone, have landing pages gone too? Any recommendations for a cost effective & easy to use landing page function? Thanks in advance!

The quality of my number connected to Manychat (the one I use for WhatsApp onboarding) has gone down. I won’t send the welcome flow anymore, but I’d like to at least tag the new contacts, so that I can contact them later.Is that possible or would it possibly make the whole number be blocked?Thank you!(context: I’m in the middle of a launching campaign, so we’ve been receveing thousands of contacts everyday. Despite all the good practice, some still report our number).

 Olá, comunidade ManyChat!Estou enfrentando problemas ao tentar integrar minha conta do WhatsApp ao ManyChat. Segui as instruções disponíveis no guia oficial (Como conectar sua conta do WhatsApp à ManyChat), mas ainda não obtive sucesso.Passos que realizei:Verifiquei as informações comerciais da minha conta do WhatsApp. Confirmei o status do meu número de telefone e o limite de mensagens. Assegurei que o nome de exibição foi aprovado.Problema específico:Após completar os passos acima, ao tentar conectar minha conta do WhatsApp ao ManyChat, encontro o seguinte problema: [descreva aqui o erro ou mensagem específica que você está recebendo, se houver].Informações adicionais:

I want to define a date type data entry but I can't see the option even though I already have the custom field created of date type.