Ask and troubleshoot

Hola. He tenido muchos problemas al conectar números de whatsapp con manychat, al momento de conectar un número de whatsapp a manychat funciona por unas horas y después meta bloquea el número y se desconecta de manychat. ¿Alguien sabe por qué pasa eso? y ¿Cómo puedo solucionarlo?Gracias

Hello I am in charge of communication in an online store and I am interested in being able to offer the best possible service to customers when they contact us. Manychat has been an important tool for us and we hope to continue taking advantage of it by bringing AI-assisted bots into service soon. I am at your service. greetings

Hola como estas? por favor alguien me puede guiar con cual es la mejor manera de crear Quiz en manychatinteractivo y que arroje un resultado según las respuestas . si hay plantillas de quizás disponibles o integraciones les agradezco. GraciasDiego

How can I get my manychat to respond differently on instagram when people click the ad. I have trigger words setup in the event that they send a dm. However in most cases they just click “learn more” and it sends a standard message to me, which trigger manyhcat to sent a certain automation. How do I get manychat to know...this is for a retreat vs this is for a session or certification etc. . Otherwise they all get the same message. 

For a long time I’ve been asking people to comment a keyword as a call-to-action to get my freebie.But now, it feels like comments don’t really help boost a post’s reach anymore on Instagram.I’m thinking of changing my CTA to ask people to send me a DM to get my freebie instead.Do you think this would get better open rates and click-through rates? Has anyone tested this?    

HI all. I’m new here and I’m so happy to set up many chat automations. I’m pushing myself to figure out all after the initial trigger. I set up a lead magnet (also on a FB ad). The first trigger is working and people are getting their first message. Then I want to send them an upsell after 23 hours. It’s the photo of me pointing in the middle. This one is not going out and also all else after it. Where can I fix this? Thank you. 

Hello! I created a campaign and as a result of it I reached the limit of free contacts. I clear the useless contacts (250+) and now have around 730 but still my Free account is restricted. What can I do to continue using the free plan? 

Hi, can please somebody help here. I have a simple automation which isnt live even though I set it live. But when I go in the automation up on the left it shows that I can not switch it on. What kind of error is that?  

How do i force to end trial and start pro? I need to use api with no limits, i have already set my card info and tried to charge, but it dont seen to actual charge on my card and ends my trial and start pro account.  

Hello Community,I'm experiencing an issue where ManyChat suddenly stopped updating user fields from responses to external HTTP requests. Here are the details:Issue: ManyChat is not saving the response value in the user field. Setup: Trigger: Keyword "tester" HTTP Request: Sends to a PHP script and receives a JSON response JSON Response Example: {"responseMessage": "Hello Juan, I'm here to help. Could you please provide more details about your query?"} JSONPath: $.responseMessage User Field: Chatgpt output Despite this setup working previously, it now returns an error: Response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.Has anyone else encountered this issue

What happened to the Facebook Ads function and the ability to create Custom Audiences from ManyChat? Did ManyChat remove this feature, and if so, why? Does anyone have any information about this?

Pessoal, meu limite diário de mensagens ainda está em 1.000, mesmo após atender todos os requisitos para aumentar para 10.000. Minha conta está verificada, as mensagens têm status alto, mas o limite não foi atualizado. Alguém sabe o que pode estar acontecendo e como resolver isso?    

 Tell me colleagues, who knows how these innovations work in 2025? In my environment there was some panic in connection with this innovation and even one blogger was banned by Instagram for calling to leave a code word and get a bonus. And how to use Manychat now? Díganme colegas, ¿quién sabe cómo funcionarán estas innovaciones en 2025? En mi entorno hay cierto pánico en relación con esta innovación e incluso un blogger fue baneado por Instagram por llamar para dejar una palabra clave para conseguir un bono. ¿Y cómo utilizar Manychat ahora?

Hello,I created a new basic flow. I added my URL to the button. However, the URL is coming back as page not found. I checked the URL on my browser, and it’s working just fine. So I changed the URL to a page on my website. Again, I’m getting the same error page. And once again, I checked this link in my browser and it’s working just fine. I’m not sure why it’s not working within ManyChat. Any ideas that may help would be appreciated

a ia do many esta dando informacoes erradas como dias e data errada, e passado informacoes erradas.  

I'm doing a series of tips on my Instagram account and set up automations for them. However, tip1 is triggering for every comment. For example... If someone comments tip14 they get the message for tip1 instead. Adding in exclusions for all of these (over 100) would be a nightmare because 16 would trigger instead of 163 or 169.  I'd there a way to make the comments an exact match instead of a partial match? 

Hi there,Can I create a gallery of cards in manychat from a JSON data? Can you create dynamic UI elements from JSON?Thanks,Amir

I understand that Instagram's native scheduler can sometimes reduce engagement on Reels. I’m curious whether ManyChat's actions—such as AI messaging in DMs, auto-DM links triggered by comments, and scheduled posts/Reels through the API—are treated similarly by Instagram's algorithm. Could these actions as a whole impact organic engagement or visibility for accounts? If so, what steps can we take to minimize potential negative effects?

Hola buenas, he estado intentando enviar un bloque dinamico con un mensaje y botones, sin embargo no logro encontrar la forma ni la herramienta dentro de manychat , ya lei la documentacion y cree mis mensajes dentro de mi servidor APIpero no logro hace que funcione, alguna sugerencia?

Eu utilizo o plano gratuito do Manychat, mas tem pouquissimo tempo e tive apenas 26 interações automatizadas até agora, ou seja, BEM MENOS das 1000 gratuitas disponíveis. Eu já fiz algumas automações, 4 bem sucedidas até agora, mas a 5ª não vai POR NADA! Minhas automações são todas de mensagem a partir de um comentario em post/reel específico, sem utilizar nenhum recurso pro, mas ainda assim aparece uma mensagem de que preciso migrar pro plano pago caso queira continuar. Não sei o que está acontecendo ou como resolver. Alguem poderia me ajudar?

  How can I restore my automation in manychat, I did not clear the browser history, but when I opened manychat again, the login page opened for me, but the login page does not allow me to enter, it says that the account is already registered in manychat, And how can I now restore my account

Dear Members,I want to take a moment , I have built a flow. After 18 hours, I send a message to the customer to check if their query has been resolved or not. However, I want to save the response in the same row, but it is actually being saved in a new row.Please help with this.

Hello,i have purchased “Manychat APP” & “Manychat pro”,i would like to use “Slots Machine” in my chatbot of Telegram , I have successful do it,but now i cant use thiscould u tell me what’s problem on our chatbot,thank u !  

This is my ManyChat flow. How do I fix this flow so when the lead is choosing their kitchen equipment, I want the flow to save each option they choose and list it it back to them. Then I’d like the next step to re list the options if the contact would like to keep adding options and a choice “done choosing” when they are finished. After that I’d like the bot to list everything they have again. I keep having issues with the bot replying back with a placeholder and not saving and listing each option as they choose them.  

Hi all!I want to create an automation so that every time a user registers for a webinar, they will get a WhatsApp message from the bot.The problem is that I cannot understand how to send a message to a non-subscriber or create an automation for adding new contacts/subscribers in ManyChat.Many thanks!