Ask and troubleshoot

Hola, He intentado enviar mensajes agradeciendo a cada persona que menciona mi cuenta en sus historias  y aun cuando he automatizado todo y he revisado cada paso, no funciona. He refrescado los permisos con instagram, he borrado las cookies de mi navegador y aun asi no me funciona. Ya revise que mi instagram efectivamente estuviera enabled asi como cada paso de la automatizacion en Flow. Por fa ayuda.

Hi, There!I have created an automation that needs to go through the SMART DELAY function. However, this function has a BUG and does NOT respect the 10 seconds I set. Most of the time, it takes over 1 minute, sometimes even 2 or more.Has anyone experienced this issue and, please,  knows how to solve it?Thanks in advance.Sidnei   

HiSo I’m having this issue for a few days now that manychat sees our new inbound messages, but once the lead replies it is not updating any other messaging between our team and the lead that happened through Instagram on Manychat.Not entirely sure how to fix this, tried contacting support but no luck so far.If you have any ideas besides the basic refresh permissions make sure your IG is a business page and have a FB page properly connected I’m an open book :) 

Ive set up a very simple automation for sending a DM anytime someone comments on any of my posts with the keyword but it doesn’t work when i test on a different account or have a friend comment Its weird because the automations trigger for Instagram DM’s for the same automation/keywords and it sends when i preview and send the test code but doesn’t work when its live Ive tried everything but for some reason nothing works Heres the very basic automationhttps://manychat.com/flowPlayerPage?share_hash=1019482_c0c524435333fd2e2327db20410ca92bf7d93253

On Instagram, since June 28, 2024, the entire automation stopped sending. Only the first word and a link are sent. We have checked all the settings but cannot find the problem. What can be done in this situation? Thank you for your help. 

Estoy creando una automatización para Campañas pagadas en Instagram, al activar el disparador me pide crear al menos una Respuesta Inmediata, la cual he creado como siguiente paso después del activador. Pero por más que intento activarla me sigue pidiendo “Añade al menos una Respuesta inmediata al primer mensaje para configurar los anuncios de Instagram” ¿ALGUIEN ME PODRÍA AYUDAR?

Hey guys,So I have set up a campaign on FB Ads Manager & have linked it to a Manychat Automation (Trigger - User clicks on Ad)However since a few weeks I have been noticing that now when users see my Ad & click on the “Send Message” CTA they are redirected to my DM, but the automation does not get triggered. Instead they have to send a message to me normally.This is leading to replying to the messages manually, which could ideally been automated. Not just this, but my response time also is getting affected.Any guesses why this could be happening?

Hi there, I tested the auto DM link from comments a few days ago, but the feature is not working for me because the comments are coming from Instagram users who don’t follow my account, and they don’t allow DM chat from everyone, so they cannot see the automatic messages. Is there any solution for this? Thanks 

Según su criterio compañeros ¿Cuál inteligencia artificial es mejor usar? ¿La nativa de ManyChat o conectar ChatGPT? Les agradezco todas las recomendaciones que puedan darme. 🙏🏻

Can I dynamically track user interest and keep the conversation going instead of stopping after one upsell? Is it worth upgrading to the ai plan?Can we use webhooks to ManyChat to confirm payments, or should we track Stripe transactions separately?

estoy teniendo un problema con la plataforma no se si alguno de ustedes les suceda igual.ingreso los datos necesarios pero nunca me da la opcion de continuar. que estoy haciendo mal o es un problema general de la plataforma. realice el pago pro con IA por esta funcion. 

No nosso último Chatter Matters, a Amanda e o ​@Fabio Gaulke  compartilharam como utilizam o Manychat e os resultados que alcançaram ao implementar automações em seus negócios.A Amanda até mostrou um exemplo incrível de como conseguiu aumentar seu engajamento orgânico sem precisar pagar para promover um post.E agora queremos saber os seus!  💡Qual foi a automação que mais aumentou seu engajamento ou vendas? 🚀 Compartilhe o seu caso de sucesso ou um aprendizado inesperado!

Facebook has released a new option that now allows connecting existing WhatsApp Business numbers. Does ManyChat already have this capability?Please don't be the last ones to implement this feature.

Hi, I would like to know if the Manychat AI tool supports different languages, e.g. Polish or Czech? Is it able to understand the context of a question or request from a non-English speaking customer and provide an answer in a specific language? Thanks and best regards

Hi there, i'm new to the ManyChat and searched the FAQ but can't find an answer for my problem. How can i send a email with the phonenumber and call back request to the specific gym after retrieving the location and phonenumber via FB Chat  Looking forward for your reply and thanks in advance for assisting me!  Best regards,

HelloWhen I set a text I can’t see the country flags, only a few like red, white, black flags. How to use the country ones? 

Eu tenho uma conta principal pessoal e entrei no programa Afiliado Shopee, mas eu quero vincular o Many na conta afiliada e não na minha pessoal. Como eu faço? Lembrando que eu criei a nova conta adm pela pessoal.

Olá, estou com dificuldades em tentar utilizar uma automação do Whatsapp, por mais simples que seja simplismente não funciona. Estou com uma conta PRO (TRIAL) será esse o problema??Percebi que au tentar enviar uma mensagem no livechat também ocorre um erro.Será que o erro ocorre por eu ter optado por receber um número grátis do whatsapp no momento do cadastro, pois lá tinha opção de eu inserir meu próprio ou obter um número grátis? Pois este número é dos Estado Unidos e eu sou do Brasil?Já realizei as verificações todas.Alguém pode me ajudar?? 

Bom dia pessoal, tudo bem?Estou com uma situação aqui: criei uma sequencia de audios gravados que estavam funcionando perfeitamente, inscrevia o lead e ele recebia na hora os audios.Porém hoje do nada parou de funcionar. Eu inscrevo o lead mas os audios não são enviados. Alguém já passou por isso? Qual a solução??

Hi Community,I need urgent help! A customer’s WhatsApp Business account was blocked after attempting to integrate with Manychat. Despite submitting a support ticket to Manychat over a week ago, responses have been delayed, and the issue remains unresolved. This has left the customer unable to handle any WhatsApp requests, causing a significant impact on their business.I’m struggling to get proper attention from both Manychat and WhatsApp. Does anyone know how to escalate a support request with Manychat or have any suggestions to help unblock the account quickly?Any mitigation plan would also be greatly appreciated. We attempted to install regular WhatsApp (non-business), but that too was blocked. Meta flagged the account due to suspected integration activities that violate their policies.Any advice would be greatly appreciated!Thanks in advance!

Legends, I set up an ad to send DMs to IG, Lead form has quick reply Learn More, this works. The Automation from Manychat is Not triggering when the Learn More Quick reply is sent though. It DOES fire when I manually send Learn More from another profile.Whats happening with this and how do I fix?Things I have tried..the “magic refresh button”disconnecting and reconnecting meta troubleshoot Trigger in automation. No issue found.  

Hi all. I'm sure this has come up before but unfortunately I can't connect my business tiktok account to manychat i have attached the screenshot of the error Any help with appreciated in advanceThank you  

Pretendo enviar as conversas que envio e recebo para o supabase (banco de dados externo) O objetivo é analisar as conversas com inteligência artificial. Porém, não consigo estabelecer um fluxo contínuo de envio de mensagens. Alguém consegue me ajudar?  I want to send all the messages I send and receive in ManyChat to Supabase. Is there a way to do that?     

Hola hice la integración con WhatsApp business comprado a través de Many chat pero no me permite ingresar desde mi app en el teléfono.  No llega el código de verificación para poder ingresar! 

Hi ManyChatters,I’ve been having issues with some accounts since last week that says:“This person messaged you about a comment you made on their post.”But there was no ManyChat message or link. Some people have responded they aren’t seeing anything but I’m afraid there are others who won’t bother. Is this a known issue too?