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Dear Manychat Support Team,I am writing to kindly request a review and removal of a device hardware ID restriction on my account.Previously, my brother logged into his account using my personal device, and his account was subsequently banned. I recently realized that his session was still active on one of my devices, which caused my devices/IP to be included in the automated block.I have now completely logged out of his account, cleared all app data, and removed browser cookies across all my devices. My account (mimogja4447@gmail.com) is completely independent, and I strictly follow Manychat's terms of service.Could you please lift the device restriction from my devices so I can manage my account and channels properly?Account Email: mimogja4447@gmail.comDevices: iPhone 17, iPhone se2022, iPad 2025Thank you for your support. 

Hi guys! I am trying to setup a DM for new followers but I dont want to add a link. Theres a way to just say hi? Thanks

Can anyone help me figure out why Instagram comments and messages aren't being sent to Manychat? They were previously working fine. My permissions are all updated. One issue I’m wondering about is that I have an advertising restriction on my Facebook profile and it won't let me connect pages to Instagram - but this restriction has been in place since 2020 and Manychat was working fine until last week?

Hi all,I'm a developer working for a business that uses Manychat on its WhatsApp Business number (Cloud API, billed through the Manychat credit line).The business also wants to send its own transactional messages (session reports to existing clients) from the SAME number through its own app on the WhatsApp Cloud API, with its own payment method, while Manychat keeps running its automations on that number untouched.Meta's new WhatsApp account model says a business phone number "can be associated with multiple Messaging accounts", each with its own payment method, and the sending app picks the one to bill with the messaging_account_id parameter. Right now a send from the business's own app returns "(#200) You do not have the necessary permissions to send messages on behalf of this WhatsApp Business Account", because the only Messaging account on the number is the one billed by Manychat.1. Does Manychat support a second Messaging account with the business's own payment method on a number

Hello Manychat Community,I need help resolving an account conflict that prevents me from connecting my Facebook Page to my current Manychat workspace.Here is my situation: My current Manychat workspace is connected to Instagram @terre_deccezione. My Instagram automations are working perfectly, and I do not want to affect them. When I log into Manychat using my personal Facebook account, I access an old workspace with 0 contacts. A mandatory "Edit email" popup appears and cannot be closed. I entered my personal email address, received the verification code and entered it. Manychat then displayed: "Email is already in use by another user." This prevents me from accessing Settings → Messenger to check whether my Facebook Page is connected to this old workspace. I have already repeated the Meta permissions process several times without success. My Facebook Page is Terre d'Eccezione.I am on the Free plan, so ticket support is unavailable.My questions: How can I get past this man

WritingHi Manychat team and community,My Instagram Reel received around 400 comments containing “ART” in the last 24 hours, before I activated my comment-to-DM automation.My automation is now LIVE and successfully sends the tutorial link to new commenters. I have also set up a separate automation for people who DM me “ART.”Is there any supported way to send the tutorial DM to the 400 existing commenters in bulk, without manually messaging each person or breaking my current automation?Can an existing comment trigger process comments that were received before the automation went live?I would appreciate step-by-step guidance. Thank you!

Hello,I can set up the automation: ‘Say hello to new followers’ but it just doesn’t work. I need help!

Hi everyone,All my Instagram comment-triggered automations have stopped working across all posts, including older automations that previously worked. They still show as LIVE in Manychat, but leaving a comment with the correct keyword no longer triggers the automated message.However, my separate automatic DM automation still works.The issue started after I downgraded my subscription. I’m not sure whether this is related.I have already: Used Refresh Permissions to refresh the Instagram connection. Checked that the comment automations are LIVE and the correct posts and keywords are selected. Tested commenting, but the issue persists across all posts. I also tried contacting support, but the Get help button and support request form are not working for me.Has anyone experienced this? Could the plan change affect comment automations while DM automation continues working? What should I check next?I can share screenshots. I’d appreciate help from the community or a Manychat moderator.

I got 515 new contacts in the span of 6 hours yet manychat only sent 86 messages through messages. This has killed my converisons / sales and also wasted an excess of 400+ contacts that each costed me credits.Please someone help me fix this!! 

I use facebook to get leads for my real estate business and have people comment on my videos to get the real estate listings. The problem I’m running into is that i saw a drop in responses to the “I can make you a custom list...” message when I started using manychat. I think that’s largely because people immediately know they’re talking to a bot when they have to click a button before getting the link. (See pic 1) So this morning I tried changing the workflow to what you see in pic 2.  I have the button redirect to the listing link and I have the button do an additional action that tags the lead so the following message doesn’t get sent twice if they click the link twice and then I have that action lead to messaging the “I can send you a custom list...” message. I don’t see a reason why this shouldn’t work, I even previewed it in messenger and it worked, but it isn’t working on real leads. The first message with the link sends, they can open the link, but the “I can send you a list...

I work for a non-profit based in Spain and I’ve noticed in the last two invoices a fee identified as “impuestos” or “taxes”. Could someone clarify the nature of this tax? How is it calculated? Thank you.  

Olá!Estou passando por um problema aqui e espero que alguém consiga me ajudar na solução do mesmo.Comprei um novo número para vincular o WhatsApp Business ao ManyChat e já está vinculado, tudo certinho. Porém, quando vou conectar o número no App do WhatsApp Business, aparece um erro escrito: O WhatsApp está temporariamente indisponível. Tente novamente em 1 hora. Sendo que, o problema não está no WhatsApp - aplicativo - pois já fiz todas as recomendações.Alguém sabe o que preciso fazer? Pois preciso continuar tocando meus projetos adiante. 😕Desde já, agradeço a todos pela atenção dada ao post.  

Hoje (12/10/2026), a Meta bloqueou o WhatsApp da minha empresa, conectado à ManyChat, por “spam ou outro tipo de comunicação não permitida”.100% das conversas são iniciadas pelos próprios clientes, inclusive pelos anúncios que levam diretamente ao WhatsApp. Não tenho follow-ups automáticos programados. Por isso, não vejo fundamento para classificarem esse atendimento como spam.Tento concluir a verificação empresarial desde 09/09, há mais de um mês. O sistema indica uma verificação em andamento e impede uma nova solicitação, mesmo após 6–7 dias de espera. A ManyChat já escalou o caso à Meta e informou que eu poderia responder clientes antes da conclusão. Comecei a atender por necessidade, apesar do receio registrado no suporte. Em menos de quatro dias, veio o bloqueio.Temos CNPJ, ponto físico e domínio verificado. Atendemos clientes buscando o primeiro imóvel pelo Minha Casa Minha Vida, alguns já na etapa final. Agora não consigo receber nem responder mensagens.Alguém passou por isso e

Hi,Is it possible replies to Facebook posts tk be replied to via manychat?   I know you can reply to messenger which is were story replies go to but what about post replies ?Thanks

Olá! Uso o plano gratuito do ManyChat. Na conta da minha empresa, acessada pelo meu perfil, já tenho o Instagram conectado e diversas automações que preciso preservar.Quero conectar também a página da empresa no Facebook a essa mesma conta. Meu acesso de administrador à página é pelo perfil do Facebook o qual tem outro email, que já está associado a outro perfil no ManyChat.Quando tento conectar o Facebook de dentro da conta da empresa, após autorizar, sou direcionado à outra conta do ManyChat e não consigo concluir a conexão na conta que contém meu Instagram.Como posso conectar essa página à conta atual, mantendo o acesso pela conta principal e preservando o Instagram e todas as automações?Existe uma solução no plano gratuito? Caso seja necessário contratar um plano com mais membros, adicionar Adailton Lima como administrador permitiria concluir essa conexão ou ainda seria necessário resolver algum vínculo entre os perfis? Preciso confirmar isso antes de pagar.

Hi Manychat team, I'm requesting access to the Follow to DM beta for my Instagram account @dadhoodcollective, which is connected to my Manychat account (Dadhoodcollective@gmail.com). It's a Creator account in the fatherhood/family niche (~710 followers and growing). I checked Automations and the flow builder — the Follow to DM template and a follow trigger don't appear for my account. Could you enable beta access, or let me know what eligibility criteria I need to meet? My goal is to send each new follower a one-time welcome message with a link to my shop. Thanks,Brandon MorrellDadHood Collective

Hi, If I understand well: when I post on instagram with an automation flow (type the word and I’ll send you the link), it doesn’t send the automated link when it is after 24h, calculating from the first reaction. Correct?How do you guys manage this, because it happens a lot and it’s not professional that the link does not follow after someone is tying the word in comments, even if it is 24h after the first comment… Do you have a best practice to share? Thanks! Inge 

Hi everyone,I am having an issue with my whatsapp automation. It is a very basic automation where i have the default reply set which then triggers a couple whatsapp messages to our customers and thats it. I only use the default reply as I want the automation to trigger no matter what the customer says. However, the automation has stopped firing when someone messages. I have used AI to try and figure it out and after checking everything it said to ask manychat directly for help. My default reply is set to:Live and PublishedMessage ‘every time, not once every 24 hours”Definitely toggled on and green  I don’t understand why it is not firing eventhough everything is set up properly but it’s suddenly stopped working. Any help would be appreciated, Thanks 

I’ve enabled the automated DM for new followers, but unfortunately, only 8% of new followers receive the message. Why is this happening, and how can I fix it?

Hola, soy prácticamente nueva utilizando Many chat, estamos pagando el servicio de $25 dólares, y no me deja responder los mensajes de whatsApp, nos parece básicamente esto,…. le tengo que recargar más dinero ademas de nuestro pago de 25 dolares? 

Hi, I’m trying to connect my Instagram account @itsstackd to my ManyChat workspace for Stackd, but I keep getting “Showit & SquareSpace Website Designer already connected to ItsStakd.” That connection is to an old workspace I can no longer access, because the login was tied to hello@itstakd.com, an email I deleted. Meta has confirmed the connection (Business portfolio: itsstackd, ID 1578499120179205; Instagram: @itsstackd, ID 17841475519930183). Could you please release @itsstackd from the old workspace so I can connect it to my current one? I can verify ownership with my ABN and business details.

Hello,  This query is concerning the comment-to-DM feature on Manychat. A person who commented under our post with the trigger word got the DM in their inbox, but the DM lacked the button with the link. Has this happened to other accounts? They sent a screenshot and the message shows no link/button - however, on our end, it does show the message with a link/button. Any thoughts on why this has happened and what can be done to fix this? Thank you!

Hi Guys,i set my first automations in manychat an connect with my instagram account but when i comment a post/reel oder send direct message there is no automatic respond. I refresh the Permissions but not work.Has someone a clue wheres the problem is.

Hello! I’m setting up Manychat for the first time on the Free plan, using Microsoft Edge on Windows.I select “See More Options” → “Connect Via Instagram”. After approving access, I repeatedly receive this error:“Something’s not quite right… Your account might not support this method yet.”What I have already checked: My Instagram account is professional. “Allow access to messages” is enabled under Connected tools. Manychat-IG appears as active in Instagram’s Apps and Websites settings, with profile and message access granted. Comments and Insights permissions were disabled because I only need DM automation. The Manychat AI support assistant said these permissions are not required for this connection method. Reloading Manychat and repeating authorization gives the same error. I do not have a Facebook account or Facebook Page.After choosing “Explore Without Connecting”, the dashboard still says “Connect Instagram to get started”. There is no “Refresh Permissions” option in my Help

My automations have not been working for the last week. I have refreshed permissions, mulitple times, disconnected MC from my Meta Business Suite and then readded it and then refreshed permissions again and it it still isn’t working. I created a ticket last week. Someone got back to me, I responed and never heard back. This is really frustrating. And for some reason, I am not able to create a new ticket to ask for more help… Can someone please tell me how to get in touch with someoe who can help? Thank you!