Ask and troubleshoot

Hello everyone! I have a question. Can I capture the user first message they sent in the conversation? Lets say I dont have a specific keyword that activates my automation but I want to capture this first message to use it later on. Is that posible? How to do it? Thaks!

Olá pessoal, consegui colocar audios na automação, porém, ao fazer o teste, os áudios não tem som. Alguém pode me dizer como resolver? 

I'm very frustrated: why can I not find the option "share this flow", as the picture below shows? Before I could do it. Had ManyChat changed this process? I have tested all and I can not share my flow: WHY???? 

Pessoal, eu não sei se eu que não estou conseguindo fazer ou se realmente não é possivel publicar uma automação para instagram de disparo após comentar em postagem na versão gratuita. Alguem pode me ajudar?

Hello ! I have set up our first automation with quite a success regarding our audience interactions.BUT I do not understand the drop of people in my tunnel after the SMART DELAY. How come I have 94 people “passed” and only 26 “sent” after the SMART DELAY.The DM sent after the SMART DELAY is the only action set up at this point . Thank you for your help !!  

I run an agency.We wish to run multiple clients through one login, so for instanceA bakery IGA restaurants IGA gyms IG Do we need to create separate accounts every time with complete new logins? Or when I add the new IG I see it creates a new one using, so this will be billed x2 if I am using two accounts. Cannot find any documentation on this and cannot speak directly to ManyChat

Hola buenas quien me ayuda tengo problemas con la renovación de la suscripción pro y la intento pagar con zinli y tampoco ya he probado varias tarjetas visa y nada 

I’ve been following the prompts to connect my Instagram account as a channel to ManyChat, as I can see the ManyChat connection on my Instagram account, but it doesn’t appear on ManyChat, and everytime I go through the setup process I get told that an access request has been sent to the owner of the account, which is me.I had the emails asking to approve access, and have also followed this procedure accordingly, but still there’s no IG account in my ManyChat channels.How do I fix this?

Hola, ¿alguien sabe si existe esta acción para llamar por teléfono directamente desde Manychat?Gracias

Ola boa tarde,  como eu faço para dar liberdade a cliente poder falar comigo em um determinado local do fluxo, obrigado.

¿ Se puede impartir capacitaciones con Manychat? ...alguien se dedica a eso???

Mancychat stort reactions arent triggerin automation. only story responses.

When manychat messages are sent out after people commented under my reel - 90% of people don’t even open/don’t see them, why is that and how can I fix this? My automation itself works fine, it’s tested. But most people don’t even see my message.

If a user who used a keyword in a comment does not see the automated dm message on Instagram because it is blocked in his account settings, can I automate a comment (in response to his comment) in which I ask him to change the settings?

Fui fazer uma automação, a minha primeira, sendo que, seria um gatilho usando a opção de que se alguem escrevese em um reels seria enviado uma mensagem para a DM dela e apareceu a mensagem abaixo. alguem pode me ajudar ? se você compartilhar essa postagem ou reels, a automação não funcionará

Ola bom dia, estou precisando de um especialista para criar um fluxo e fazer integracao, obrigado

Please help. I just signed up for the free account and tried connecting my Facebook and Instagram accounts to the system. It is looping and asking me to set up the account even though I have, and I've tried this on my phone and laptop 3 times. I've looked in "accounts," and it says there is no account there. It prompts me to add an account, and I click the blue button, and it takes me through the process of adding an account again! What am I doing wrong? Can anyone advise?

Hello 👋Since there’s some sort of API issue with Meta for Facebook scheduled posts, it’s impossible to select a specific post inside an automation (comments growth tool) that was scheduled via Meta Business suite.So is it possible instead at least to have an option (that is available for Instagram) to enable it for Next post/reel?That would be super helpful 🙏

Hello,I would like to set up a chatbot on social networks for several of my customers. How many chatbots can I create with one account?And is it better to have a single manychat account with all my customers or must each customer have their own manychat account?Thank you 🤩

Can a knowledge base be added to a ManyChat AI flow?

Hi there! I am trying to figure out how to create an automation that prompts our followers to subscribe to our newsletter in order to receive an exclusive piece of content. I also want to people to put those people in a segment. Any advice is welcome!

Hi there! For the past 4 hours I have been working on try to fixing my automations for comment reples on my instagram. Before today they have always worked with no issues. It says that the automation is published and live but when someone comments they do not get a DM or a reply to their comment. I have disconnected my instagram from Many Chat, refreshed permissions multiple times, and done everything I know to troubleshoot. Still not working. Is there a bug or what can I do to fix this problem?

Hola buenas noches a todos. Recién compre el número de WhatsApp en ManyChat pero ahora no puedo instalarlo en mi celular porque no puedo acceder al número de verificación al ser un número digital sin E-sim alguien me puede orientar en saber cómo puedo obtener el código de verificación y poder abrir el WhatsApp en mi celular. Gracias

Tenho consversas no meu bot no whatsapp mas elas simplesmente não aparecem no Chat ao Vivo.Como um agente vai responder o cliente??? Só vejo no meu celular …  

After changing email of an account I cannot login to my own account due to Autologin to facebook.How can I login with my email saved in my account?