Ask and troubleshoot

Hi everyone,I was wondering if anyone is experiencing the same problems I am having with my Instagram automations. I am using an automation for people replying a keyword to my reel and sending them a DM with a link. I’ve been having 2 problems since quite recently:Some people message me they cannot see the message I send them, even though I can personally see it within the DM - anybody else has this problem and knows how to fix it? Or does it have to do something with their own settings?  Lately I’ve been getting a ton of messages from people that are not able to open the link I add as a button in my DM. I think it has something to do with opening links within Instagram but I’m not entirely sure. Anybody knows what might be going on? Thanks a lot for helping me out! Anne 

My automation ends giving some contacts a specific tag(TAG2). Can Manychat send message to ANOTHER tag (TAG1) when the (TAG2) has a new contact?  just like an advice to (TAG1) when this new tag(TAG2) have been set (Sorry for any English mistake, Brazilian here without using translator)

I was wondering if anyone knew a way of customizing exactly who gets added as a contact to our account from Instagram. Currently, everyone is being added as a contact - whether it’s a story mention, comment or story replies. Ideally, we only want to add contacts from our specific automations - like commenting a specific keyword - as we have budget concerns our list will grow exponentially. Has anyone found a way to curb the amount of contacts being added from Instagram?Thanks so much!

Hello,I have upgraded to manychat pro version and have entered my card details. I need to know how do i check my billing cycle for the month before it is autocut from my account. 

Hello i ran into a issue today where when i go to preview my automation its using all old phrases i made before no matter what i change them to it keeps saying the same things over and over again . Anybody run into this?

Hey everyone,need your help - I wanna set up auto reply “Hey, can’t talk right now, please share your phone and I contact you shortly” from 8pm till 10am. Can’t get how to create subsequence to make it work right without ignoring the client and without duplicating auto message if person decides to reply. Would be so grateful for your help.

How do we contact support? No articles or videos are helping. We have followed all instructions and only find a message to submit support ticket. Great! Where and how do we submit support ticket? Why are we paying you people if we can't contact you for help?Can't subscribe to Messenger Notifications

Alguien sabe porque no puedo actualizar los permisos?Las automatizaciones no me estan funcionando, manychat no lee los reels ni las publicaciones.La vez anterior pude solucionarlo actualizando los permisos, entonces, intente hacer lo mismo ahora y me sale: No tiene los permisos suficientes para actualizar permisos.

I just set up my first automation for comments on a Reel.  A friend of mine replied to a message I had sent her (that had nothing to do with any reel) and she got the automation.  I don’t see anything set up for automation for every DM I get.  What should I look for? 

Alguno sabe con qué versión funciona su inteligencia artificial, en mi percepción creo que anda muy lento las respuestas que se dan.Does anyone know what version their artificial intelligence works with, in my perception I think the responses given are very slow.

Situação: (chamaremos de TAG1 e TAG2 pra facilitar) Quero que toda vez que um contato for adicionado a TAG2, seja enviada uma mensagem ao TAG1 avisando disso.  É possível?

I want to implement the feature like user send the image then show some other message and user send text then show some other message 

Estou configurando um fluxo para disparar a partir dos comentários no post (instagram), ainda com a conta grátis.Quando seleciono o post aparece um alerta dizendo que a automação não funcionará se a publicação for impulsionada. É por que estou usando uma contra gratuita?Eu vou impulsionar, já pesquise mas não achei a informação de como resolver isso  

Sou novo por aqui, mas muito animado com as possibilidades do Manychat.acabo de criar minhas primeiras automaçoes( instagram e Whatssp) meu número de whats ainda não foi reconhecido.No primeiro dia as automações funcionaram normalmente,porém no dia seguinte nenhuma funciona.Já revisei todos os gatilhos e nada vi mesmo mudando para versão proPreciso de ajuda para fazer funcionar.

Hi all,I’ve configured manychat pixel, and in 1 automation I have set website button.I expected utms to be added automatically but only mcp_token is added.Should manychat pixel add utms or should I add them manually?anyone in this situation? thanks

I ONLY use Manychat to automate comments with a certain words, for example , I say in my videos (write the word “ e-book” in the comments and I will send it to you”.Now when I subscribed to the pro version, Manychat forced me to use the chatbot, which automatically subscribes people to the chatbot and automatically replies to any message in my DMs. I don’t want this feature, so can I stop Manychat from automatically subscribing people to the chatbot? and ONLY USE THE COMMENTS AUTOMATION feature?

I am trying to add into a DM a pause then follow up. Am I doing it wrong? I can’t seem to connect a Smart Delay to the next steps. I also am trying to add an immediate Image {first arrow} upon comment but can’t seem to stack two steps.I have also tried it like this, so they interact but still cant… 

The question answer is sent, but I want to change the answer to Korean.What are you talking about without Instagram permission? 

Estou com a seguinte dificuldade:Quando ativo entrado do usuário para o lead digitar seu nome e ele não digita o nome e sim outra coisa o Manychat já grava a informação como nome do lead, e aí que entra o problema, eu não consigo editar nome de lead na opção contatos. Alguma sugestão para resolver isso?obrigado!

Hola, tengo flujos activados para facebook, la automatización les envia el mensaje pero no contesta los comentarios, me pide los permisos avanzados pero no los encuentro. ¿Alguien sabe cómo se configuran?  

Hola, Necesito ayuda con respecto al disparador de las automatizaciones.No sé por qué al publicar las nuevas automatizaciones se desactiva el disparador.Ya he intentado recriar várias veces y siempre lo mismo.De momento solo consigo tener 4 automatizaciones con el disparador activo. No lo entiendo.¿Podrían ayudarme? Un saludo.  

Hi any ideas why the automation flow preview comes up with this error: ”Email node can't be previewed”? Does it mean it’s ok, and the given e-mail will be send, but just not in preview?I followed the instructions on this video:Thank you!

Hello everyone,can I connect Manychat with a Facebook Creator Account? I only see how you can do it with a facebook page.Since I have built up my community/ Follower with a creator profile, it would be super important for me to establish the Manychat connection here.I am very grateful for any help :)GreetingsFernando

I set up an automation to answer the answers of the AI ​​bot I prepared from Chatbase in Instagram chats. But it only answers my first question, not any subsequent questions. What could be the reason for this? By the way, while "Rule triggered: Contact Event" appears in the first question, this does not happen in the other questions. How can I fix this? 

need to ask about if manychat can provide user information if he chat with us during his account