Ask and troubleshoot

Hello Team,  i have a Problem with Manychat Automation, it doesn’t reply to every Comment with a specific word, can i now why and how to fix it? Thank you for your help  

You could help me with a fairly simple question but I can't find an answer. Why are there chats that reach the open section and others that reach the closed section doing exactly the same process? How does this work? Is there an automatic time that moves them to closed? 😅

Hi.I started to make my first automation flow. Unfortunately, when I clicked the three (3) dots beside the Set Live button → Revert to Published → Confirm, I lost my flow. How can I recover them?

¡Hola! Estoy haciendo una automatización desde Make en la que los datos que obtengo mediante Manychat, los paso a una tabla de AirTable. El problema es que estoy usando un modulo de Manychat (como disparador en Make) que es Get Subscriber’s Info, y la cosa es que me pide el “Subscriber ID” y claro, la cosa es que solo puedes poner uno. ¿cómo puedo hacer para que coja todos los IDs de mis contactos?Muchas gracias

I have set up an automation to send a DM on Instagram when someone comments with a specific word. In the flow, within the DM, I see these metrics. It says it has been sent to 186 people but only delivered to 77. Why is that? Are 109 people not receiving the DM? Or does it mean that it has been sent to the 186 people but 109 people have not yet accepted the message?I'm not sure if I explained myself well. Let's see if someone can clarify it for me to know if I am understanding it correctly. Thank you very much.

é necessario para enviar notificação e atualização de pedidos atraves do whatzap, face e instagram, não consigo configurar webhook para pegar a informação em um webhook do tipo make.come a integração foi descontinuada, se alguem faz este tipo de serviço pode me chamar.

I hope this message finds you well. I'm reaching out to report a recent issue I've encountered with my automations on Manychat. They were functioning correctly until a few days ago when they either stopped triggering altogether or began experiencing significant delays of around 10 to 30 minutes before delivery. When the automation finally triggers, all messages are sent simultaneously, which is not the intended behavior.To troubleshoot, I've attempted several steps, including refreshing permissions, disabling and enabling the page, and even removing and then reinstalling the page on Manychat. Despite these efforts, the issue persists.Additionally, whenever the automation is supposed to trigger, I receive the following notification:"You have entered this conversation by following a link, and David Cloutier can see that you used it. If you wish to stop receiving messages from them, you can turn off messages."However, the expected automations do not initiate

My automation is collecting emails but not sending them to my selected Active Campaign list.  

Olá, tudo bem?Estou enfrentando um problema com meu FLUXO.Estou dando 9 opções para meu cliente selecionar. Se meu cliente escolhe duas o fluxo acontece duas vezes exemplo:Ele clicou em Dores em geral e Dores na coluna, os dois áudios vão até aí OK, mas depois ele da a sequência do fluxo 2 vezes. E acaba confundido o cliente tem alguma solução para isso?

hola!queria saber si, al igual que hay automatizaciones con disparador: cuando alguien comenta una publicación, si se podria hacer una automatizacion con disparador: cuando alguien da like a tu historia/reel/post. Gracias de antemano! :)

Hi. Our VP of sales is wanting to send multiple SMS messages as if they are being sent from an individual, one after another, short and sweet. But Manychat has a 10 second minimum delay between SMS messages. What is the reason for this? Is it compliance? 

I have been trying to fix this issue, but without success.My website to work properly need to be opened in a new window and not in a tab.I am using a IPhone 13/15 to test, but it’s not working in both of them.This happens or happened with anyone?

Hello Manychat fam,I need help figuring out the contact set up in Manychat. Right now, every message I send on Instagram is saved as a new contact. I only want a new contact saved to Manychat if that contact engages in a Manychat automation (replying to a story, IG post, etc that triggers an automation). How can I set it up so that Manychat ONLY saves contacts for people who engage that way and not every contact I connect with? Thanks for your help!

Hello everyone,I'm currently trying to solve the following problem:Whenever a user types a specific keyword (e.g., "Call") during any moment in a conversation, I want the automation to guide them to a particular section where they can schedule a consultation. I'm unsure how to implement a conditional box to achieve this.Thank you very much in advance. 

Hey everyone, I wonder if anyone can help me reslove a flow that says its saved but won’t seem to go live. The live button is faded out and does not show up in Facebook list of flows.  It doesn’t seem to matter what I do to the flow it does not activate.  Any suggestions to solve this?   

Hi,I’m trying to sign up for the pro trail but the wrong email and card information are showing and there’s no way to delete and add the right information? Any help would be greatly appreciated.

¿Cómo puedo hacer para que todas las automatizaciones en el live chat de ManyChat se vean como una conversación continua de Facebook Messenger, en lugar de solo aparecer el mensaje "Automatización_X ha sido enviada"? Es tedioso tener que buscar cada automatización para ver su contenido y seguir la conversación con el usuario.  

Boa tarde Manychaters! Me chamo Bruno SAL, 51 anos, carioca, casado, pai de 2 filhos. Temos 4 pets: 3 cachorros e um gato.Sou um entusiasta da comunicação e colaboração entre pessoas. Espero poder colaborar com a comunidade. Minha fase agora é de buscar respostas mas que dar, pois sou iniciante no Manychat. Para evoluir mais rápido estou me dedicando a um curso  online de Manychat + BotConversa, enfim de Automação com inteligência artifical. Faz 4 anos que venho estudando marketing digital mais a fundo: Tráfego Pago, Copy, Dropshipping.Aqui fora da net eu tenho atuado por 15 anos em uma grande empresa nacional na área da medicina. Minha função é de Gestão de Relacionamento Médico. Mas tenho realizado projetos de fortalecer a autoridade de médicos e outros profissionais autônomos. Instagram, Facebook, Whatsapp business, Também de captação de leads para corretores, marcação de consultas para dentistas, No Drop, mineração e construção

Hi,  I’m setting up a really simple flow fr Instagram where I can respond to a comment and they get a message. one reel has about 150 comments but manychat appears to be responding to 1 person’s comment every 5 minutes even though they’re all saying the same word. Is this normal? 

Hi guys. So I just started using Manychat and I’m having an issue setting my automation up. Below is my 1st automation and the second is what I received - Wrong button, and when I clicked on the “Get updates” button it doesn’t do anything. Is there something I need to set up first before creating automations? Has anyone had a similar issue and could help me? Thanks in advance! This is the automation.This is what I received. Wrong button and when I clicked on the “Get updates” button it doesn’t do anything. 

Hello, good morning.I need help; it's been more than 2 days since the conversation bot hasn't been responding to comments, but all triggers are correct. Can someone help me?   

Buenos días a todos Chaboteros,Querías hacerles una consulta, a ver si alguien me ayuda.Es posible hacer pago por transferencia o algún otro método de pago para una empresa Argentina, ya que por tarjeta es muy complicado? Si saben si Manychat en Argentina tiene algún convenio con algún Banco, o Gateeay de pago?Espero comentarios.GRACIAS! 

Wondering why instagram sends a different response to the trigger word depending if the use is on a mobile versus desktop computer. Is there a way around this? 

Does Manychat offer an SMS opt in solution similar to hitide?Basically you ask the prospect for a phone number, a message is sent with SMS opt in legalese, and then they are added to your 3rd party SMS list.

I'm looking for a comprehensive learning resource that covers everything from the basics to advanced topics. I've already watched all the video lectures on the ManyChat YouTube channel and completed the free course available on the ManyChat website. I've gained a lot from these resources.Now, I'm seeking guidance on more advanced topics, such as how to effectively engage with clients, the prerequisites for offering ManyChat services to clients, how to advise clients on chatbot development costs and monthly subscription fees, and any other information that would demonstrate my thorough understanding of ManyChat and my ability to meet client needs.Could you please provide recommendations or a step-by-step guide on these topics? I would greatly appreciate your assistance.