Ask and troubleshoot

Hi everyone!  Seeking help with sequences. Very new user here so hoping someone can lend me hand. I’ve set up a sequence and have roughly 200+ ‘subscribers’ which I manually subscribed. When I sent up a auto DM flow to drive people in our app, it's only fired out to 6 subscribers not all of them. I’ve set it up to send immediately, although still only sent to the 6 people. Can anyone let me know why it’s only going to such a small cohort?  Thanks so much!   

Olá, Eu tinha uma automação logada por um facebook que foi banido, agora logo a conta em outro facebook e não consigo ter acesso, fica com essa mensagem que esta em anexo. Alguém que entenda esse problema e saiba como solucionar por favor. Atenciosamente, Raiane.   

I have 5 comercial agents that work from WhatsApp. Can my account have those 5 employees working simultaneously and receiving an equal number os leads? And can they have access to the other comercial agent’s leads?  Is there a tutorial video or blog post teaching how to do this? 

He visto numerosos videos de cómo hacerlo, pero en todos acaban contestando con un md por instagram. Solo quiero que responda a los comentarios automáticamente si ningún fin de enviar nada al privado. Así está mi fujo pero no está funcionando. ¿Alguien sabe si está bien? 

I have 4 sales agents that work from Instagram messages. Can my account have those 4 employees working simultaneously and receiving an equal number of leads? And can they have access to the other sales agent’s leads? If so what tool inside manychat allows this? Thanks

My name is Hector, and I'm currently focused on launching my Shopify store and building a brand. I utilize ManyChat for my botbuilders membership. I've noticed a recent change in the ManyChat dashboard where the Growth tool button is no longer visible on the left side. Consequently, I'm encountering difficulties when building a bot, particularly in following video instructions which now require an upgrade. Is there a new video tutorial available that explains the updated process for accessing the Growth tool?

Hello, an automatic message is sent every time the customer writes a price. I only want him to reply to his first message, I don't want him to reply to subsequent messages even if they contain keywords.

 Hello! I need to add lead validation to an automation via WhatsApp, such as, for example, his date of birth, where he fills in his date of birth and this data is compared to his registration data, if it is the correct data, it follows in sequence.

Is it possible to send an abandonment cart message on WhatsApp using Manychat? Same as email concept, but on WhatsApp. Thanks!

hi there, I just looked at your videos about using many chat for instagram. We work with manychat PRO, but our dashboard looks a lot different than shown in the videos. How come?

Oi pessoal por favor me ajudem, já usei o many chat com outro facebook porém ele foi rackeaado , ai para conectar meu instagram agora enviaram uma solicitação no facebook antigo , mas como vou autorizar se perdi o acesso ao mesmo? :(

Boa tarde Pessoal, tudo bem?  Tenho uma dúvida sobre as automações, alguem pode me ajudar?  Criei uma automação simples, a ativação é feita com comentário no post, enviando apenass informações e ao final redirecionando para o nosso site.  Porem no inicio da automação, é necessário colocar um texto descritivo com uma “resposta rápida”, certo?  Tem vezes que o botão da resposta rápida não aparece para o usuário que entrou na automação.  Já utlizamos a versão pró, mas 30% dos que comentam a palavra-chave no post, recebem apenas o texto descritivo inicial sem o botão para continuar a automação.  Alguem sabe dizer por que este “bug” acontece? ou se faltou configurar algo?

None of my opt-ins are triggering the automations - new and old. Automations that worked in the past are dead end now.

Hi, I need some advice on this issue that I am having. I am unable to set up any automation, message keeps coming up ‘ channel is not live’. What can I do to correct this?

Manychat ha dejado de contestarme a las palabras clave que los usuarios me comentan en los posts, en todos mis videos. Soluciones por favor 

Trying to update my flow but error shows up, and it saya “wrong root content”. What seems to be the problem?

Alguien sabe qué es eso que dice “Pasado”, y por qué ManyChat “omite” a todas esas personas y no les envía el mensaje correspondiente? 

 I'd like to find out if there's a way to add labels like these. With multiple customers messaging simultaneously, having labels like these would make it much easier to keep track of what stage I'm at with each client. 

Is it possible to start the automation by asking, “What’s the best email” without having a button the user needs to hit? I am attempting to bypass the “As comment reply,” but it won’t let me proceed without a button. Essentially I would love to go straight from the first step to the third, pictured below.Any and all insight into this would be wonderful! Thank you so much in advance!  

I don’t get it. At first, I thought this service was GREAT. I was contemplating paying!But then, the cracks started to appear.Somehow I ended up with two triggers in my very simple automation (customer comments a keyword… sends a message). Then only one of the triggers would turn on.If I tried to make a new automation, I couldn’t turn the trigger on (despite using NONE of the pro features here). So I found out I could duplicate the automation that worked, and usually that would mean I could turn on one, or the other, of the triggers. Not always the same one. Sometimes the first one. Sometimes the second one.I duplicated my automation again today, assigning it to a different post. Changed the keyword.Can’t turn on either of the triggers. I keep getting a warning that:You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.And yet… looking through the widget, everything is the same as the other times I’ve managed to miraculously turn on the trigger. I try th

Olá, Comunidade Manychat! Estou implementando uma central de atendimento via Manychat para um escritório de contabilidade. Queremos usar um único número de WhatsApp Business para receber todas as mensagens e direcioná-las para diferentes setores da empresa, conforme a necessidade do cliente. Alguém poderia confirmar se o Manychat pode fazer isso eficientemente com o plano PRO? Preciso de dicas ou exemplos de como configurar isso corretamente. Obrigado!

Hello, I wanted to set up a main menu for Instagram and Fabecook DMs.I created a menu for Messenger and the same menu for instagram.In Facebook Messenger the main menu can be seen, but in Instagram nothing shows.I already worked through the connection stuff an Instargram, but all seems to be connected right. Can somebody help me? Greetings Verena 

I want to implement the features like  first i send two message one is messager list and send is my own mssage. now i want features like if user is not click the “Get Updates” means user is not subscribe the messager list so if user send one msg then i want to send again this messager list. I try but thing is what first time it working next time i got only one message it is my own mesage. so please help me what i need to do for making features which explain.  

HiI am quite new here, I set a few automations (triggered by specific words) on my IG and FB account, but I am seeing that some followers on my FB are getting GET STARTED message on their messenger, and I don’t know what and what that is. It does not seem to have any connection to my automation processes, and I do not recall setting anything of the sort. Can you please advise how and what to check? I am lost here. Thank you 

I Test Run Create this Automation With Phone Number at the End But it just don’t Track the click on the Number button. it show 0% but I Have clicked many times .Can Anybody Help