Ask and troubleshoot

Buenas, soy nuevo en esta comunidad a la que entre por probar Manychat, así que estoy aprendiendo.Creé una automatización con un chatbot para conectarse con Instagram, en el flujo además conectaba con ChatGPT, hasta ahí todo muy bien, solo trasteaba un poco, pero después de probar decidí eliminar esa atomatización y para mi sorpresa el chatbot sigue respondiendo, además de haber entrado en un bucle infinito (funciona mal). Viendo en las opciones de Manychat, en automatización ví que también había una papelera, así que también eliminé esa automatización de la papelera. ¿Alguién me puede ayudar? ¿Por qué algo que está eliminado sigue funcionando en una cuenta de instagram?¡Gracias de antemano!Willi

Hi, I am building my Instagram bot now and I want to keep testing the conversation starters on live.So I go through my personal account to the business account on which I am building, but once I initiated the conversation starters once, I can’t trigger them again. How do I reset the conversation so I can go through the starters again?

When I create a link button in WhatsApp bot, it is not displayed to the client.In the simulation, by the way, it is shown, but not to the client.Does anyone know how to solve this?

Hi, I was wondering if there is a way to send out an email to everyone who has commented on my past posts to get my recipes? I’d love to send a message to them or email notifying them of my recipe ebook launch for them to get the early bird price. Trying to figure out the easiest way to do that. Thanks! 

Preciso de ajuda, meu perfil do facebook foi excluído e a pagina que conectei o Manychat também foi excluída. Com isso perdi meu acesso a conta do manychat pro, criei uma nova e não consigo conectar meu Instagram e não consigo cancelar a antiga e parar o pagamento. Alguém pode me AJUDAR?

🚀🌐Listos para transformar su chatbot en una Superestrella Multilingüe? 🌐🚀Imaginate tu bot, cambiando de idiomas suavemente, impresionando a cada usuario que encuentra. ¿Suena como un sueño? Bueno, estoy aquí para hacerlo tu realidad con algunos de mis trucos favoritos de automatización en Manychat que llevarán tu juego de chatbots a alturas globales!En esta guía rápida de video de 3 minutos:Inicio Simple: Sumergite en los ajustes de Instagram para una configuración rápida. ¡Es más fácil de lo que pensás! Magia de Etiquetas: Con solo unos clics, mirá cómo tu bot etiqueta inteligentemente y recuerda la preferencia de idioma de cada usuario. El Flujo Dorado: Descubrí mi estrategia secreta para un chatbot que nunca pierde el ritmo, sin importar el idioma. Pregunta Única: Decile adiós a las preguntas r

Is there a way to automate dms for an old instagram post?

Hola a todos, después de dos años y medio de crecimiento orgánico en Instagram pensé que era hora de mejorar mi juego con manychat, solo para obtener shadowban por usar manychar, ¿alguien podría ayudarme a resolver este problema, por favor?Esto es bastante exasperante, acabo de pagar por un servicio que ha puesto en peligro todo mi trabajo.Gracias de antemano, saludos desde España.

I create simple automation. Comment with word “Figma” to all posts and reels and get unswer with text and button. Press Live and nothing works. What am I doing wrong?  

Hey there! I would like to save the working hours in a bot field to print it when the user needs it.I would like to structure that message📍 Branch office 1🕗 Monday to Saturday 8am to 10pm📍 Branch office 2🕗 Monday to Saturday 8am to 10pm… (The idea is store this value dynamically to avoid update this message from the Flow )How can I print the new line character?When I save the value “\n“ Manychat escape it for “\\n” and print it in this way.

How do I enable a trigger that is disabled?  I only have 3 contacts because I am just trying to figure it out.

HI! i’ve been having this issue where anyone who messages me will get this reply, do you happen to know how to fix this?

I have been using Many Chat with the Json function for 2 year. I always copied and pasted my old files that have Json function. Now I am making a new account for another page, but the Json function does not exit anymore but replaced but another function below: This funtcion does not allow me to make an Ad that contains both Facebook and IG posting at the same time. Now I have to create 2 automations, one for FB and one for IG, and do the Ad seperately for both platforms.Can anyone help me to fix it? Thanks a lot

Hi, we want to use ManyChat for IG automations and our CX team uses Gorgias to respond to any live support that pass through the automation. We selected ManyChat as the “Default routing app” in FB Page → settings → New Pages Experience → Conversation routing (see screenshot)We initially thought this is enough, as we were seeing the tickets open in Gorgias, but it seems whenever we try to actually respond to the tickets in Gorgias, we get this error This issue appeared since we selected ManyChat as the default routing app, and we tried reconnecting both platforms, but still the same issue

I click activate and then publish, but it won’t publish. What am I doing wrong. This never happened before?

Hello, Trying to add a form submission action via the hubspot integration. Everything is hooked up on both hubspot and manychat. I’ve also tried refreshing permissions, and completely removing the integration and adding it back again. I’m manually entering the form ID, and the form will populate and let me match fields. When I save it and go back to the form submission action, the form is no longer there. I’ve tested myself and it does look like nothing is getting sent to HubSpot. Screenshots below: After manually entering the form id, it populates.After saving, and going back to that same action, everything is gone. Any ideas? Is the i

Hi everybodyI have set up a couple of flows in our ManyChat account.Our flows request info from people in order to send a quotation. The last two actions are:Add a row to a google sheets file Send an email to our user agents.A couple of weeks ago, the flows worked fine.Since then, those two actions experience eventual delay. Let me explain:The flow reaches that step, the actions in most cases is executed immediately. In some cases, are executed after 25 or 26 hours later,For “some cases” I mean 3 or 4 times in a 3 weeks window.All replies are welcome.Jhony 

I'm having a nightmare connecting WhatsApp (not your fault) so I just want to check that my use case is even possible before continuing and to also get an estimate of the potential cost.I would like to set up a service whereby people can send some data (a list of 5-8 data points like weight, length, depth etc) to me via WhatsApp. Then using Zapier I would connect ManyChat with OpenAI to form a response, as a personalised automated response to the users message.Is that possible? Imagine that 1000 people sent a single WhatsApp message and received a single reply, daily, what would the cost be for me? Is there a discount for more scale?Hope this makes sense.Many thanks ManyChat community. 

I have a question regarding Facebook's policy. If a customer comments on our post and we reply in the comments, are we also allowed to send them a private message (DM, inbox) according to Facebook's policy? For instance, if 50 customers comment on our Facebook post, can we send all 50 of them private messages (DM, inbox) without violating any Facebook policies?

Hi! I’m trying to setup an automation to send a message when someone comments a specific keyword in my FB and IG ads. Is this possible? Only options I see so far are comments on regular posts or clicks on ads. Thank you in advance!~Meli

I have the pro account but the instructions to connect to my wix chatbot does not match the dashboard., How can I add a flow?

Hi all! There were a few people that made a typo in the automation so they were never entered into the flow--is there a way to get the in the automation sequence without telling them to send the correct keyword?

Alguien sabe como poner este tipo de mensajes como trigger?Es que en las opciones no me sale como pueden ver aquí abajo:Se los agradeceria mucho si me explican

I get this message when I connect Facebook to Instagram:instagram account is associated with a commerce account and cannot be moved. please disable the commerce account first before trying again Please help me 

Does anybody knows why facebook dont send mi the verification message or the call to get my code