Ask and troubleshoot

Hey guys, I just had a post who was starting to get more viral this week and suddenly, all my Automations for the Auto-DM links from comments stopped working. Also, even before that, a lot of my comments would not have the specified keyword to trigger the Auto-DM links, but Manychat would still respond like a bot and reply to the comment as if it had the keyword. Does someone know what’s the problem here and how can I fix it? It’s really disturbing and can be a huge turn off for the growth of my page and my business.😕😢Please help me

trying to save a trigger for whatsapp , error "wrong custom Ref parameter"  

Hi everyone, I need help with an error I'm getting when trying to send a WhatsApp Message Template.Every time I try to send a template, I get the red alert: "Message is failed to send, please contact Manychat Support".What I've checked so far: Template Status: It is already approved by Meta. Balance: I have a positive balance. Opt-in: The contacts are  subscribed. Refresh: I already tried refreshing permissions in Settings. Also I tried to send it from “broadcast” and it does not go through

Hi everyone,I need some urgent help from the Manychat support team regarding a completely unjustified billing issue on my account.Here is the situation: I started a 14-day Pro Trial which ended on April 12th. On April 13th, I received an email stating that a $39 payment failed. The critical problem: I NEVER connected any social media channels (Facebook, Instagram, WhatsApp) or SMS to this account during the entire trial period. I only connected my very first Facebook page today. If my account was completely empty with 0 connected channels and 0 subscribers on April 12th/13th, why did the system automatically generate a $39 invoice (which corresponds to a high subscriber tier)?This is clearly a system bug/error. Can an admin or someone from support please help me clear this incorrect invoice so I can finally upgrade and start using my account properly?

URGENTESaludos! Elabore una automatización para que mis usuarios recibieran un mensaje en su DM luego de hacer un comentario especifico en una publicación y no se ejecuta la acción. Solicito solución rápida. Gracias!

hoy me suscribi a un plan pro de un mes todo bien pero me llegaron dos cobros mas a mi tarjeta uno por el mismo monto de la suscripcion y otro por un plan anual lo cual me dejo dos cuentas a alguin mas le ha pasado ya hice el formulario de rembolso a alguien que le ha pasado esto han tenido respuesta o rembolso ya que la idea es quedarme con la cuenta de un mes para probar que tal funciona y no estar pagando dos cuentas y mas por una de un año saludos a todos 

Everything was working perfectly, and then suddenly Instagram comment replies stopped working (DMs still work fine).

It’s not responding to any comment right now although it was 2 days ago. I think it’s only Dming half of them as well not sure what to do.

Ciao! Sto riscontrando un problema con ManyChat.Non riesco ad automatizzare i messaggi perché il sistema non mi mostra il mio account quando provo a collegarlo/selezionarlo. Di conseguenza, non riesco a proseguire con la configurazione delle automazioni.Ho già provato a fare il login e a ricollegare il profilo, ma il problema persiste.Potete aiutarmi a capire come risolvere? Grazie!

 what does this message mean?Thanks

Estoy haciendo un flow en MAKE para que open AI pueda dar respuesta a los mensajes de Whatsapp por medio de ManyChat pero el modulo de MC me esta arrojando este error recuerrente.   

NÃO CONSIGO APROVAR A COMPRA DO MANYCHAT PORQUE O BANCO INTER GERA 6 DIGITOS NO CÓDIGO E QUANDO VAI FINALIZAR A COMPRA DO MANYCHAT, ELE PEDE 8 CARACTERES.

Hope you guys can help me, I have an AD that runs in English and I have it set up for ManyChat to reply to that new follower (the goal of the campaign is traffic/followers). I have an identical AD running in Spanish, however I don’t want the default automation I set up to send them the reply in English.I’ve read about ManyChat AD automations and I believe they’re only triggered if the user “sends message” from the AD. My goal at this time is to gain followers only, any ideas for how to send those followers a unique message based without them having to press “Send Message”?Thanks in advance

I want to import contacts using a .csv file, but the system fields for 'Email' and 'Phone' are not appearing.I am writing them correctly in the .csv file, but they are not being detected. As a result, I can't upload my database and I am unable to use Manychat.How can this be fixed?

alguém sabe como resolver isso?Tenho acesso ao IG , a página do facebook e a BM do cliente, porém ao solicitar esse acesso não aparece em lugar nenhum.

Hi, just wondering if anyone else is experiencing issues with new many chat subscriber delays from facebook messages.Starting on 4/27/26, Most new users who message our business facebook page has a few minute delay before manychat system adds them as a new subscriber.  So basically if a new user sends their first facebook messenger message at 1:00pm then their subscribe time will likely be 1:02pm or after for some reason as apposed to before it was immediate. Also at the same time this issue has also caused the first welcome message to not automatically send which has caused us to have to manually send a majority of them, to fix this issue we created a rule within manychat that checks after 2 minutes to see if they are subscribed to the welcome message and if not it sends it which has helped fix some of the sending manually. The other issue at the same time is when our automation ask the new customer for their emails, after the customer sends their

Hi everyone,I'm having trouble with my Facebook Comment Auto-reply; it’s completely stopped working for both my organic posts and ads. I've tried troubleshooting based on the standard checklist, but no luck so far.

Criei uma automação, inseri os gatilhos está rodando perfeitamente, porém, uma pessoa entrou em contato passou por toda a automação e chegou ao atendimento humano, quando essa pessoa mando alguma das palavras de gatilho novamente alguns minutos depois a automação reinicia. Como faço para a automação rodar somente para novos contato e nao para quem já entrou? Como faço isso?

O plano pro que aparece no site do Manychat está R$149 mas quando eu clico em iniciar teste gratuito ou assinar diretamente aparece U$149.

Hi team! 👋I hope you're doing well. I'm reaching out because I could really use your help with something.We've been happily using ManyChat for over a year now for our automations, and everything has been working great — but recently, out of the blue, our triggers stopped firing. People are leaving comments on our posts as usual, but the automated messages aren't being sent anymore.I've already tried a few things on my end:Updated and refreshed all the permissions Reviewed the automation settings carefully Created a brand new test automation from scratch — but unfortunately the flow still doesn't triggerI'm a bit stuck and would really appreciate any guidance you can offer. Thanks so much in advance for your time and help — I really value the support! Best regards,

Estou com problemas de conectar o meu instagram com a conta do manychat, esta falando que o perfil do meu instagram esta conectado a outra conta do manychat mas eu nao tenho acesso a esse perfil, gostaria que desvinculasse o meu perfil com essa conta do manychat  

Hi everyone,I've been a ManyChat customer for a while and my subscription recently expired. When I went to reactivate, I noticed something strange.On your public pricing page (manychat.com/pricing), I can see the new plans introduced on March 2, 2026: Free — $0/mo (25 Active Contacts) Essential — $17/mo (250 Active Contacts) Pro — $39/mo or $29/mo annual (2500 Active Contacts) Business — $99/mo or $69/mo annual (7500 Active Contacts) These look great and the Active Contacts model fits my use case perfectly — I have around 13k contacts in my database, but only a few hundred are actually active in any given month.However, when I go to my own account billing page, I only see the old plans: Marketing Automation — $95/mo Inbox — $99/mo Manychat AI — $29/mo (add-on) There is no option to switch to Pr

Hi, I’m experiencing an issue with my page. I’m unable to set the Greeting Message, and the Automation status shows “STOPPED” despite being live. I’m the owner/admin and have followed basic troubleshooting steps from Google and ManyChat AI support, but the problem persists.  

For the past two days, we've been having problems with our WhatsApp messages and our bot. The ManyChat bot's replies are not showing up on the desktop version of WhatsApp Web, but they do appear on our mobile devices.The ManyChat bot works and replies to messages, which are recorded in the ManyChat conversation and displayed perfectly on our mobile devices, but they don't appear on the desktop version of WhatsApp Web. When we log out of WhatsApp Web and re-link it using the QR code, the old messages do appear, but the new ones still don't.Is there a reported bug or issue that could explain this?

Estou com um problema bem chato no ManyChat e não estou conseguindo resolver sozinha...  Meu fluxo de iniciador de conversa está disparando toda vez que qualquer mensagem é enviada, independente se é o cliente ou até eu mesma respondendo 😅  Ou seja, vira um loop e o bot fica iniciando o fluxo o tempo todo. Pra parar, estou tendo que entrar no computador e pausar a automação, o que não é nada prático.  Alguém já passou por isso? Sabe como configurar pra que o fluxo não seja acionado a cada nova mensagem?  Agradeço demais qualquer ajuda.