Ask and troubleshoot

I have my automation set up to respond to DMs on IG with a short thank you and link to my website, whenever you opt for the website link via DM this message appears “This site’s security certificate is not trusted”, why is this happening and how do I solve this problem please advise?!?

My Instagram is connected to an old free ManyChat account. I upgraded to a paid account and need the Instagram disconnected from the old account so I can connect it to my new one. 

Hi everyone,I’m experiencing an issue with Instagram + ManyChat.When someone comments on my post and the automation is triggered, the DM is sent, but the message appears completely blank on Instagram.Things I’ve already checked:Instagram account is connected properly Automation is published Message block contains text Comment Growth Tool is active The issue happens on multiple usersHas anyone experienced this before?Is this a known Instagram API issue or is there a specific setting I should check inside ManyChat?Any help would be appreciated.Thanks!

Hello Everyone, We currently run ads and we wanted to include also the marketing messages but this error keeps popping up . The Ad is already running but still an error is shown and it didn’t recognize my ad account even if its running.  

Dear AllI have searched the forum and asked the AI’s here and there - but can’t seem to find the reason why my automation on Facebook has stopped.One clue though - someone is mentioning that they experienced it after applying for Meta Monetisation - I did that also - probably around the time it stopped working.But I don’t know if I am chasing shadows of if this is the real beef. - I can’t find much about this elsewhere.Do any of you know about this being an issue? Thank you  Asger, Denmark

I’m facing a strange issue with one of my ManyChat automations and hoping someone can help.1. I set up a trigger keyword for an automation. But when I test it by sending that keyword, the reply I get is completely unrelated to what I have set up in that automation.2. I’ve checked all my automations in the dashboard, but I cannot find where that unrelated reply is coming from, it doesn’t seem to belong to any of my current automations.3. To troubleshoot, I turned off all automations except for the one with the keyword I’m trying to use. But after doing that, when I send the keyword again, I get no response at all, not even the correct one.Any advice would be greatly appreciated! Thanks in advance.

This campaign is not working at all. Any help to get it activated

Googlesheats va Manychat maulot alishuvi faqat bir tomonga emasmi? yani Manychat googlega faqat malumot jonata oladi holosmi yani Manychat googlesheatsda bor bo 'lgan tavar ma'lumotlarimdan meninga oladimi rasim, narx, qoldiq soni va shunga o'xshash ma'lumotlarni olipga kalit so'z orqali jonata oladimi?

 My business is already verified, and my WhatsApp Business Account is active. However, ManyChat cannot share its credit line with my account.Could you please help me identify the cause and advise how to resolve it?I understand this issue may be related to:An existing payment method attached to my WhatsApp Business Account. An existing credit line previously shared with another provider. A currency mismatch between the current WhatsApp Business Account and a previously shared credit line.Could you please check my account and let me know the required steps to enable credit sharing and restore access to Message Templates and Broadcasts?

POR GENTILEZA EU PRECISO DE AJUDA NAS PUBLICAÇÕES EM MEU WATSAPP. 

Hola a todos!Les comento que tengo 3 problemas puntuales dentro de WhatsApp:1. La secuencia que cree se envían todos los mensajes de inmediato a la persona que escribe.2. Cuando tocan sobre las opciones del botón los mensajes que despliega que envían 2 veces el mismo mensaje.3. Cuando adjunto videos a la conversación no se envían.  Agradezco profundamente si alguien me puede ayudar a revisar si tengo algo mal configurado por favor. 

Gente, eu trabalho com muitos contatos todos os dias, e até um tempo atras eu apagava os contatos e vida que segue, usava o plano Pro, agora parece que nao consigo mais apagar e que continuam contando na fatura, oque eu faço? Porque se atualizou, vai ficar inviavel para a maioria das pessoas que trabalham como afiliado.

Hi everyone, I need urgent help.Yesterday I paid for the ManyChat Pro subscription ($17 USD) and the payment was processed successfully. However, today my account is showing the Free plan instead of Pro, and my automations are no longer working.This is affecting my business and I need to get it fixed as soon as possible. I’ve already had bad experiences with support in the past and they have never really solved my issues, so I’m hoping someone from the community or the ManyChat team can help.Has anyone experienced this before? How can I restore my Pro subscription and get my automations working again?Thank you.

Hi, I need to export contact list, not the responses in the inbox that are connected to the google sheet, I mean I have for example 4500 contacts in  my list, how can I export them to .csv file or something similar?

hey im trying to connect my instagram account but when i get to the final step it says that the account is already connected to another facebook account, and is asking me to request access. once i send the request i cant find where the request is going to so im just doing circles trying to find where its landed and have had no luck. any ideas as to what i could do?

Hi,I am trying to connect my Instagram Business account (@wellness_with_raman).Meta authorization completes successfully and all permissions are granted. Instagram, Facebook Page, and Business Portfolio are correctly connected.After completing the authorization flow, ManyChat redirects me back to the "Connect Instagram" page instead of creating a channel.Earlier I also received an "Invalid Redirect URI" error during the authorization process.Can you check whether my Instagram account is already attached to another workspace or whether there is a stale connection preventing channel creation?

Hi everyone,I’m trying to set up an Facebook Ads Trigger in Manychat for a Meta campaign that sends people directly to Facebook DM.The goal is simple: when someone clicks the ad, the Manychat flow should start automatically. I do not want to use a keyword trigger.My setup:Trigger: User clicks an Facebook  Ad First block: Facebook Send Message First message contains text + Quick Replies No First Name variable No buttons, only Quick Replies No delay No image/media No automatic next step before the Quick Replies The Quick Replies are connected to the next messages Flow has been recreated from scratch I also tested with a very simple first message like: “Hallo?” + one Quick ReplyBut I keep getting this error:“Add at least one Quick Reply to the first message to set up Instagram Ads”I already deleted and recreated the first message block and the trigger, but the issue remains.Does anyone know why Manychat is not recognizing the Quick Replies in the first message? Is there a specific setting

Hi,I created Comment to DM automation in Manychat but  I cannot choose it in Meta partner apps. I can only see flows  users clicks an instagram ad.I have no idea how to fix this. Can  you help me? 

Atualizei todas as permissões para conseguir ativar a função: Diga 'Oi' para os novos seguidores e todas as minhas automações não funcionam mais.Já tentei reatualizar as permissões 2 vezes e nada.Criei novas automações para testar e nada.

Hola a todos!  estoy con problemas en mi automatización de Instagram, a algunos comentarios les responde y les manda el DM y a otros simplemente los ignora. (Lo tengo configurado para que cualquier palabra se active y aún así no está enviando la información a todos.)Resulta que escribir al chat de ayuda, me asignaron un ticket y me escribieron por correo pero al intentar responder al correo (me piden alguna información) el correo de soporte (support@team.manychat.com) me rebota y me dice que no existe.Me podrían dar una mano? 

Estimado equipo de soporte de ManyChat,Me pongo en contacto con ustedes para solicitar un ajuste urgente en la modalidad de facturación de mi cuenta vinculada a este correo. Actualmente, el sistema me está intentando realizar el cobro anual, pero necesito cambiarlo a cobro mensual de manera inmediata.Como agencia, gestiono múltiples cuentas y este error en la modalidad de pago está deteniendo nuestra operatividad. Necesito solucionar esto para poder seguir escalando y vinculando más cuentas de clientes a su plataforma.Solicito de su ayuda para: Revertir o cancelar el intento de cobro anual. Habilitar la opción de suscripción mensual en mi cuenta. Quedo atento a su respuesta para proceder con el pago correcto.Cordialmente, Sebastian Bernal Jaramillo