General Q&A

Hey guys, How do it make a automation where i send DMs to my current contacts which are in 1000s and new contacts aswell please help i cant find anything on this.

The previous developer who created our manychat bot is gone and we can no longer contact him Is there a way to recover this account?

Me surge una duda, en mi automatización tengo un mensaje que pide varios datos a la vez (así decidí que es lo mejor para no hacer el recorrido larguísimo y aburrir al usuario), entonces lo vincule con Google sheets, y como son varios datos, supongamos que se envían de 1 en 1, solo el primero dato se guarda en la casilla de la hoja de cálculo y los demás no aparecen, pero si se envía toda la información en un solo mensaje este si se guarda completo, aunque solo en una casilla, espero me puedan ayudar y me entiendan jaja saludos😀

Does ManyChat support Instagram broadcast and DM Listing? Does Meta allow Instagram to do broadcasting? Thanks

fiz uma automação simples. escolhi o post, coloquei a palavra-chave, as respostas e a mensagem com o envio na DM. acontece que, as pessoas que não me seguem no instagram, não estão conseguindo receber na DM. aparece que eu enviei uma mensagem à elas, mas na verdade nada foi enviado, não há conteúdo. também não há erros de automação ou algo do tipo. o que poderia ser? como resolver? é algum problema de nova diretriz do instagram?

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I have an automation on right now.  34 DMs sent and only 9 delivered 100% opened and clicked. Some of my followers have not had the DMs delivered to them so it’s not even a case of them not being connected to me. That’s a significant amount of undelivered DMs and it is defeating the purpose of having Manychats. What could be causing this? This is also in response to my FB ads so this is money going down the drain.  I hope someone can help

Hi, can anyone explain the difference between sent and delivered? I have 42 DMs sent (through manychat) and 32 delivered (76.2% delivery rate). I also have 32 opens…..is it not considered delivered until it’s opened? I don’t get why there wouldn’t be a 100% delivery rate

Hi everyone, I need some help to set up an automation for Facebook with a unique comment.I post frequently on Facebook and I’m asking people to drop in the comments the word “ QUIZ” for example, and this word is the trigger. After that I just need to send a simple message with the link of the quiz. That’s all.However, I’m stuck in the loop of the automation for Facebook and I don’t understand how to move on and make the automation LIVE.  I set up Instagram super easily, but I don’t understand how is the step-by-step for Facebook. I was trying to find good tutorials for that, but I didn’t find any yet.  Is there anyone that can help me on this process?Thank you so much. 

This is infuriating! I’m having hundreds of DMs a day that are delivered, but disappear as soon as they accept the mssage. IF they happen to ask for it again (which is unlikely and costing me sales), I have to resend manually. What’s the point of paying for this service if it’s not even letting them see the message? The first message I sent MUST have the link. The commenter specifically requested it, and if I send 2 messages in a row, Instagram will block anything after the first message until they accept the request. I had the same issue when using the blocks. It works for followers, but I pay for this service specifically to send DMs for link requests on VIRAL videos. Not just to people who are already following me. 

Whatsapp not listed in documentation, is there any way to send an image?

Hi,I need to set automations on posts that I will schedule on Instagram, but it looks like there’s no way of doing it on Manychat. Can anyone confirm this? Manychat team, can you consider introducing this feature if absent? Thanks,Ashrant

Como adicionar um áudio no funil que quando chege para o cliente apareça como enviado na hora ?

Is there a way to delay the DM after a user’s comment triggers? I would love to be able to have the DM sent a minute AFTER they comment on my Reel.They are clicking the link immediately upon it being sent and NOT watching the video all the way through, which hurts views and reach with the algorithm. If this is not a feature currently, please make it one!

Hello, I want to add chatbot to my website, how can I do it using manychat? i saw videos and illustrations but on older version of manychat, anyone can help me? 

Hi! I can’t conect with Instagram. It stops at Request sent, and before that no one created an account on manychat. What can be done about it 

My SmartDelay to send a follow up instagram message does not work on any of my automations. Even when I wait the 24 hour period, check 2-3 days later, the SmartDelay still has not sent any of my follow up messages. Does anyone know how to get this trigger to work? This is my current flow: Instagram follower comments on reel > I send them an automatic DM with the link to my ebook > SmartDelay to send a follow up message 2 days later asking if they had a chance to check out the link I really appreciate any insight here. I’ve included a snapshot below of my flow as well. Thank you!   

Hello, I want to install Facebook conversation API to manychat. But I need to instal pixel for correct work. How I can do that? Or maybe you have instruction about Facebook CAPI set?

Hey, my automation is firing correctly and people are opting in and completing the flow. However, Facebook is not picking up that a conversation has started. Obviously this means the pixel is getting no data for optimisation. I am using the ‘clicks facebook ad trigger’ as the Facebook JSON trigger isnt an option in my account. I have made sure the autoresponder is disabled. How do i fix this? 

Hi there, may I know if the DM List is available for Instagram now? Seems many blog posts and videos are outdated. Could you please provide the most updated onds?And how many ways for an Instagram contact to subscribe: via Instagram DM, via Instagram Story Mentions, and any more else? Thanks!

Hi there, may I know if the Facebook and Instagram automation will be contradicted with the one that directly set in business facebook inbox? Thanks

Hey team, I want to trigger the manychat conversion and money event when webpage loads. I have added “onload” javascript in my html coded website earlier it was working fine, But now I need to install the same on funnel builder Creatofy in Footer Section. I don’t know what code I need to write to trigger the event during onload. Can you guys please help. Here was what working earlier in body tag when page loads.  --------------------// Page visit - conversion event<body onload="window.MC_PIXEL.fireLogConversionEvent('Visit - Checkout: Manychat Course')"></body> Looking forward hearing from you guys soon on this. 

Aonde que eu consigo colocar horario no perfil , nao estou achando dentro do whatsapp, o meu perfil esta sem informacao de horario e (integracao com instagram (tipo quantidade de seguidores) ja vi em outros sistema de WHATSAPP API que os perfis tem, só nao achei no MANYCHAT???

Hi everyone, I have a doubt. How can you calculate the delivery cost of a product when you are using the pay button in an automation? Thank you in advance. 

I created an automation that triggers when a new contact is created or a tag is applied. However, when a new contact is created and a tag is applied, the automation does not send a WhatsApp message as expected. On the other hand, when a user sends a message on WhatsApp with a defined keyword, the automation successfully sends a WhatsApp message, as intended.