General Q&A

Already created Facebook Ads Automation active, but doesn't appear on Ad manager as template. Already UPdated permissions but when I create a new Ads, only can see Bot Welcome and Default template message to edit. Still cannot see the name of my Facebook Ads automation created and active in Many chat

Hello. I have an issue with Manychat. Every month my Manychat stops working for couple of days. Now it’s not working for almost 2 weeks even though it’s been paid. Please help. 

My automation is not working at all.Even when I do an Instagram preview and enter the 3 numbers it still doesn’t work.Can someone please help me. Thanks

Hello! I am making a connection with voiceflow and manychat for a WhatsApp bot and in the chat it does not show me the voiceflow options buttons. Any solution?

Hello friends,I have a problem with automation with comments on reels.The user is commenting on the keyword, but manychat is not always delivering it. There are times when he delivers, and often he is not delivering the content in the DM.How could I solve this problem?

I set up the trigger to respond to comments on my Manychat account.I would understand if it didn't work at all, but 10 comments come in and Manychat responds to 1 of them.Why does this problem occur? How can I solve it?

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Hello! I cannot use the full functionality of your service. I tried to link your service to the albato service, but errors occurred during integration. Take a look at what ALBATO said and help me solve the issue, please.:Hello, Dear Client please check this feedback from the dev team:We checked our connection and request but everything is correct on our end therefore we need to check with the Manychat support team, Can you kindly ask to contact them as it will help us to get a faster response instead of us contacting them as a third partyHere is what our devs found:We are trying to make a REST API request to create a subscriber. The request itself is POST https://api.manychat.com/fb/subscriber/createSubscriberRequest body{"phone": "+79003513032","has_opt_in_sms": true,"consent_phrase": "http://volshebstvotkani.ru/opt?tfc_sort[631714925]=created%3Adesc&tfc_storepartuid[631714925]=Муслин+2+слоя&tfc_div=%3A%3A%3A#rec631714925"}And we get the errorHTTP/2 400{{ "status": "error","me

Hi there, I'm interested in Manychat AI but my question is if works in spanish language or only in english?greetings 

When my ManyChat direct message is sent on IG, and you click the link it’s not working. However, when I copy and paste that exact link into my browser it does work. Any ideas to trouble shoot?

When I create an audio block in my Telegram stream and save the project, it changes the audio block to a file block, thus changing the conversation view in practice as well.Previously this wasn't happening and I've already tried uploading the file in different formats such as: .mp3, .wav, .m4a etc.Could anyone help me with this issue?Block before saving the flow  Block after saving the flow 

Why is it i cant set automation to my boost post? Any article regarding this?Here’s the screenshot.  Always something went wrong.

Hi Team,I am creating a feedback survey through a whatsapp chatbot. The questions would have a list of options(list menu) and the users could select only from the listed options. What is the process to extract these responses?

Hi, I ran a recent comment to dm sequence and a ton of followers are saying they're getting  blank message. One in particular I asked them to screenshot from their view. How can this be resolved?On our end it says it was sent correctly. This is quite frustrating. I have over 3k people that this link was sent over too.

I have a flow that follow some rules, but when user send a text message and do not click on a button, the flow start again… how to avoid this?

I am unable to connect Stack AI and ManyChat and IG I have followed one or two tutorials on YouTube but they do not appear to work. The videos where shot around 8 months ago so I am not sure if it is something that has changed in the mean time. Idea is that the chatbot built in Stack AI simply works through ManyChat. I have setup custom fields and amended the External Requests Header, Body and Response but still no use. I can see some of the messages getting back to Stack AI but the error {{cuf_11269645}} sometimes has appeared, Right now it just looks like on the IG account, no response is being sent back to me. Please help.

How to Set Up Zapier Automation Between Google Sheets and Manychat for Subscriber Updates?I'm trying to create a Zapier automation between Google Sheets, where customers are regularly updated, and Manychat. I want every time I update the table in Google Sheets with a new customer, the information will also be updated in Manychat. At the moment, the automation is stuck in Zapier because I can't get it to work, and something is likely wrong. I haven't found any tutorial or explanation on this topic. Has anyone done this before and can explain how to set up the automation in Zapier?  

Hi, how long will the free subscription be available for Ukrainian users?

I'm trying to understand something about AI StepI put a very specific trigger that only if a customer asks about our products will activate the AI ​​Step.But in practice, every message that is received activates the AI ​​Step and the AI ​​answers in my place.I couldn't understand what I did wrong, but how do I solve it so that only if they ask questions about specific topics, they will get the answer from the AI?thank you! 

I want to be able to create an automatic dm reply but with the manychat bot in a groupchat. However, groupchats do not show up in the live chat list so when dms are sent via a groupchat nothing happens. Is there anyway to get manychat to recognize groupchats as a dm so that automatic responses can be sent in the groupchat similar to how it replies to dms.

Many chat me cobró 3 veces la factura y no hay un contacto de soporte no los recomiendo 

Hello..do many chat has a feature for automatic replying to story pools? I want a feature which when I make a poll in the story any one who contribute in the poll ,get a message in DM?

I’d like to ask a question in my flow, for example, ‘How old is George Clooney?’ and only send them users to a certain path of the flow if they give the correct numerical answer (63)And possibly show a ‘Try Again’ message if incorrect answer is givenIs this possible?

Hi. I’m trying to set-up an “away” message to my IG chat channel. Since we do not have a 24 hour customer service. Is there any way for me to set-up an away message from 6pm-9am? I tried the condition but it’s giving me an error.

I have set up a basic automation that triggers on a comment keyword and asks user if they want to provide name and email address before getting a free guide. When I test this in ManyChat is works perfectly, but when I test in Instagram the bot skips the messages where I ask for name and email and goes directly to last message with guide link. Any advice is appreciated!!