General Q&A

My main account is my personal page and my business is a different profile. I’ve logged in and set up ManyChat with my main account, but it’s only linking to my personal page, not the business account which is what I want. HELP!

Hello, I am Allen. I want to add  a chatbot into my website, but Meta is sunsetting Customer Chat on May 9. Can I have another method to achieve this function? Thanks😂

Documentation say you can modify custom user fields of type “array” in UI: https://support.manychat.com/support/solutions/articles/36000267937-custom-user-fields-array-typeModifying arraysModifying data in CUFs with array type is possible via:External request mapping Application action mapping API UIBut I can not do it in UI. The field is unclickable. Any ideas? Also if I try to set value of this field in Actions, I can’t. The field is marked as unknown (see attachement).  

Hi all I’m interested in adding a small percentage markup to a total payment amount. Would this use case be possible so us, the builders get a small commission for each transaction amount of our client? So in this case there could be two paypal or stripe accounts connected.I would be happy to explore another workaround via integrations or automations. Thanks

Hi Guys, I'm doing some test of Manychat. I created a simple automation. Keywords is the triger, next the answer is sending to the user, on his DM. As a user, I can't see the answer. I have only the notification that I get some message but I can’t see it. As a entrepreneur, I see the message was sent. What is the problem, how can I fix it?? Thank you in advanceRenata

Hi Manychatters!I’m Giorrando from Jakarta, Indonesia. I would like to do a partnership with Manychat. Anybody know whom should I contacted?Thanks for your warm response!

Hello I'm trying to link my FB and insta to set up many chats but when I go to insta to confirm linking the accounts an error message comes up at the very end that something is wrong on their end.  It's been weeks of this and I reported it to instagram.  What do I do?! Help!

Hi. I am new to ManyChat and was wondering if anyone knows if it’s possible to add a step after I send the message with a link for a chapter download. I was hoping to then send a message offering a discount on the book purchase. I can’t figure out how to do it. Thanks. terri

I don't know why I'm being told that the Instagram channel is not connected. I have already connected the Facebook and Instagram pages even if the profile images displayed in manylabs do not correspond to the ones I currently have. could anyone help me? 

Hi there - we are new to manychat and trying to integrate it into our company’s instagram dm’s. When there is a dm from someone, this checklist is automatically sent and we want to remove it. Any tips? Photo included for clarity.  

On some of my automations it says the CTR is n/a or 0%. What does it mean when it says n/a? Is it that no one clicked on it or that ManyChat couldn’t collect data on it? 

I’ve gone over all the troubleshooting but the automation insta comments  to a DM are just not working? Any hints please to help x

HelloI would like to start off by saying that we’re a job platform that offers different kinds of jobs on Instagram, and we ask our users to comment “Yes”, post which we DM them the job link that they’re looking for. We post everyday on Instagram and each job is different which means that each link is different too. My question is - Let’s say person ‘X’ comments on our video/reel, and Manychat sends them a DM, X is now a contact established with Manychat. Say the same X person comments on another video for another job link, and Manychat sends them a DM, will that be counted as 2 contacts, or just 1? Is there a limit to how many times can one person comment on different videos and get DMs? Also, I wanted to know if we automate for comments as well, if X comments, when they get a response via comments and DM, will it be considered as 1 contact or 2 contacts?There is no clarification for this. Would appreciate if I could get some form of help! Thanks.   

im trying to create automated reply to stories. is this correct to put the customers name? Hi [customer's name]! We saw your post TIA

Hi there, I have just joined ManyChat.I have the pro version but I do not have the option on the left menu that says Ads (Facebook account is connected), I would appreciate any assistance.

Hello,I've created two automations, one on Instagram and one on Messenger that are supposed to trigger every time someone clicks on my Meta ads but I have no feedback, each stat remains at zero after two days online. Can anyone help me with this please? Jim

I have a flow on ManyChat where ChatGPT talks to Telegram. It can respond but cannot maintain a coherent conversation. I need a solution for using the thread ID of ChatGPT for each user's contact. This way, the bot will remember the entire context of the conversation. Can someone help me?

I have the issue that the keywords are common; therefore, the trigger activates multiple times, making the conversation annoying. Could anyone possibly know how to condition the triggers to go active only once per conversation?

Hi all,I am creating Manychat Flows for clients and want to share my automations with them but prevent them from creating their own. I know of the “Protection” Features that can be enabled when sharing automations.If I toggle all of the protection features my flow would be the “safest” → they cannot see the flow, nor edit it, nor copy it etc.BUT I after copying my template to their account I need to adjust it in order to bring data to their google account.This is why I have to have the client be able to see and edit my flow - now to my question: If they can see my flow they could easily rebuild it in another automation just by looking at it.Is there a better option to share an automation that needs finetuning when it is copied into the clients account without having them be able to view the whole of the flow? Thank you so much!

How do i send an audio file to my customers on whatsapp? its a pre-recorded guide that the live agents need to send to some specific customers only.

I want to ask if we can change the password account? Or it can’t because it goes through faceook, so i need to change the facebook password instead?

I am sending a message whenever a user comments any comment. But i want that if this (first) message already sent to the user then a new message or follow up message should be sent. How do i setup this. i dont want to bore my users with same message to promote my products. 

I originally set up an account for a trial of Manychat on my iPhone under my wife's Facebook. Now I have connected manychat (on my computer) to my own Instagram and facebook account and would like to use the app on my iPhone as well, but it consistently wants to login into my wife's Facebook even though I no longer have her Facebook active on my phone? How can I fix this?

I’ve been in contact with ManyChat support for the past month and have literally tried everything… My instagram automation doesn’t work. I want user to comment on a reel and get an automatic message in their inbox. I have tried everything. I have deleted an old account, created a new ManyChat and Facebook page, and have gone through all the steps to try and solve it.  Can someone please help me with this? I have literally tried everything and ManyChat support doesn’t seem the urgency in fixing the problem. 

Im trying to create an events app through manychat. I am having challenges with editing added events and listing all events. Can someone show me how to do this ?