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Hello guys, I’m trying to use MC API createsubscriber. As the documentation says those are the input parameters { "first_name": "string", "last_name": "string", "phone": "string", "whatsapp_phone": "string", "email": "string", "gender": "string", "has_opt_in_sms": true, "has_opt_in_email": true, "consent_phrase": "string"}  I’m sending all fields including has_opt_in_email: true, and still the contact shows with no email. Other fields like whatsapp are ok, but the email. Would love some guidance.

hi there, after a long break about two or three years ago, manychat features were free then,Manychat Fb messenger bot helped me a lot at that time. So again i came back to use its features but new plans that im not aware about it.  i have only one question. What does contact limit means?  suppose i have 10k fb messages, and the limit of contacts in manychat is 500 only. Does it mean i can only broadcast automessage to only 500?  pls explaim me and sorry my english is not good

I have a flow in Manychat that connects a chatbot made on Voiceflow with several social networks like Whatsapp, Facebook and Instagram.Recently i´m having problems whit the connection to Instagram. When i text with the chatbot on IG the messages send and error when getting to certain part of the chatbot´s flow instead of following like it should it just goes back to the beggining of the chatbot flow and starts again.Already tried changing the flow in Manychat and Voiceflow but nothing and those same flows are working perfectly on the others plataforms, also refreshed the permissions and disconnected and connected the Instagram account again just in case. Can somebody tell me why this happens?

Dear ManyChat Team,My account was unexpectedly suspended while I still had four active Pro plans and a balance greater than $200.00. I request the immediate reactivation of the account or a full refund of the prepaid balance.ManyChat, by not refunding this amount, is retaining an amount already paid, which constitutes an abusive practice. I emphasize that Brazilian laws prohibit the undue retention of unused prepaid balance, guaranteeing the consumer's right to a refund.I request an immediate solution:Account reactivation to continue using paid services.If reactivation is not possible, a full refund of the prepaid balance.I await an urgent response.Sincerely,Jullyanna 

I have a flow where the reference and utm codes appears to be there in ManyChat and then once the automation is sent via IG the ref/utm codes disappear. It only seems to be happening with one particular automation - why is that the case? Has anyone experienced this?

I am facing problem with the Buttons that are not working on live automation chatbot.  When someone clicks on the button, it just represh the page, but not going forward What is the bug about?

I have a Pro account, but when importing contacts for WhatsApp, not all my numbers are being imported. I’ve already checked the number format, and everything appears correct. I'm importing from a CSV file.

Hi! I have integrated my mailchimp with manychat so I can collect emails on Instagram (using comment on post automation), but I can't figure out how to add their first name to this integration… Is it possible? Any advice? Thanks!

Hi! A long time manychat user. I use the basic automation for every IG post to DM the recipe for my reel. Is there a easy way to  Give readers option to send recipe to email and grow the newsletter? Thank you! Archana

Dear ManyChat Team,My account was unexpectedly suspended while I still had four active Pro plans and a balance greater than $200.00. I request the immediate reactivation of the account or a full refund of the prepaid balance.ManyChat, by not refunding this amount, is retaining an amount already paid, which constitutes an abusive practice. I emphasize that Brazilian laws prohibit the undue retention of unused prepaid balance, guaranteeing the consumer's right to a refund.I request an immediate solution:Account reactivation to continue using paid services.If reactivation is not possible, a full refund of the prepaid balance.I await an urgent response.Sincerely,Jullyannaexpediavoos@gmail.com

Hello! I would like to use the Instagram Broadcast feature to send messages to followers who have previously commented on my posts.I found a button that seems to allow exporting the follower list—is this the correct one?Or is there another function that allows me to export a list of followers who have commented on my past posts into a spreadsheet?  

Bom dia.Sou novo na comunidade e tenho tentado realizar alguns testes de interação. No Make.com existe um módulo Send Messages que oferece a opção de enviar áudios, imagens e textos. Ao utilizar este módulo para o envio de qualquer tipo de informação, recebo o status: success como resultado, porém nada é exibido na conversa de WhatsApp.Se tento apenas atualizar uma tag do contato no ManyChat via Make.com, a tag é atualizada com sucesso, então não existe problema de conexão entre as ferramentas. O problema está apenas no envio de mensagens.Acredito que esteja faltando algo, porém não tenho experiência suficiente para identificar o problema. No meu fluxo no ManyChat apenas envio o gatilho de ativação no Make.com, então não sei se preciso de algum módulo para receber as informações enviadas pelo Make.com.Alguém consegue me ajudar, por favor?

Hola cómo están? desde hace una semana en las cuentas de algunos de mis clientes no logro conectar el instagram, el primer paso siempre es que me den permisos en instagram y facebook, puedo conectar normalmente la cuenta de FB pero cuando voy a la de IG normalmente debería ver una larga lista de todas las cuentas que manejo, pero ahora me aparece un botón y si lo presiono conecta mi propia cuenta de IG. Hello how are you? For a week now, in the accounts of some of my clients I have not been able to connect the Instagram, the first step is always for them to give me permissions on Instagram and Facebook, I can normally connect the FB account but when I go to the IG account I should normally see a long list of all the accounts I manage, but now a button appears and if I press it it connects my own IG account.  

Hey everyone,I have a question regarding ManyChat. Since paid broadcasts are no longer an option, how can I send messages to all my subscribers? For example, I have 10,000 subscribers in ManyChat, and I’d like to send paid messages as we used to do.

Por que el nombre de mi empresa sale pegado y sin mayúsculas siendo que ya cambie directamente el nombre en Facebook siguiendo las instrucciones. En donde sale ‘’nombre para mostrar’’ ya lo cambie a con espacios y con mayúsculas cada letra, pero no se refleja el cambio en Whatsapp y se supone que Facebook ya lo aprobó y ya pasaron algunos días.Screenshot de Whatsapp de la EmpresaBotón para cambiar nombre en Interfaz de Facebook Business ManagerInterfaz manychat mensaje 

Olá, tenho tido muitos problemas de que as pessoas não conseguem clicar nos links que envio através da automação! Entrei em contato com o instagram, e me informaram que o problema é com manychat! Gostaria de saber o que pode estar ocorrendo, alguém ja passou por isso?

Fiz uma conta para um Instagram a dois dias, alguém sabe me dizer se consigo cancelar essa assinatura e ter o reembolso? 

Newbie here and in Canada, so Tiktok integration works for me! Although indeed, my followers have to DM me my keyword to get my freebie, I was still able to set up an automation to deliver same. Looking forward for you to unlock the option for the followers to “reply with comment” like Instagram and Facebook (I’m crossposting 1 piece of content on all platforms), it would be much easier and of course I wouldn’t have to put a special note on Tiktok that they have to DM me the word ;) Much thanks for everything!

I have connected to 2 different Manychat accounts using 2 different Google accounts. Everything works fine on one account, but on the other Manychat only shows me a portion of the posts and reels I have posted there.

Hi! I'm looking for an intermediate ManyChat expert with decent practical hands-on experience setting up ManyChat automations for other businesses.Let me know if you are available and interested in ManyChat setups on a regular ongoing basis (with a basic salary+bonuses), so I can reach out to review some past samples and flows.

"How can I automatically send a contacts file through the bot? This is important to me."    

i am new here so forgive me, however my issue is that i (IG business account) manually wrote to another user and then hoped that the reply from the user would be captured by manychat so that i can reply to it via manychat unfortunately manychat did not even trigger its as if there was no message at all that was sent. What am I missing

Criei uma automação pra DM do Instagram mas quando a pessoa clicou na opção, não envia resposta e a página simplesmente recarrega como se estivesse apertado F5 Como resolver? 

I would like to configure a message to automatically respond to my user after he sends a file via WhatsApp, something like "your file was received successfully", the problem is that by default, when waiting for a file to be sent, manychat forces the success condition as an action, and as far as I know... it is not possible to continue the flow after an action. 

Olá pessoal, tudo bem? Meu nome é Vinicius Luzio e gostaria de compartilhar alguns dos meus trabalhos dentro do ManyChat.  Meu maior sucesso com o ManyChat envolveu a criação de um ecossistema de automações altamente sofisticado, visando otimizar e organizar o fluxo comercial de um cliente-chave. Este sistema se destaca pela integração com o RD Station, tanto na vertente de Marketing quanto de CRM, automatizando o cadastro de leads e a geração de cards de negociação de maneira eficaz. Através da aplicação inteligente de etiquetas no ManyChat, consegui automatizar também o movimento desses cards no RD CRM, tornando o processo comercial fluido e eficiente.Links dos fluxos para essa etapa acima: 1- https://manychat.com/flowPlayerPage?share_hash=938649_6cd4e47bef5d67383cbb82fe48e740feb1cb4a82 (RD Station MKT) 2- https://manychat.com/flowPlayerPage?share_hash=938649_fac90e0250515e08a5cdf10a6076e97e7a36a663 (RD Station CRM)3- https://manychat.com/flowPlayerPage?share_hash=938649_a82822720cc6