Ask and troubleshoot

Vinculei minha página do facebook ao manychat, fui no instagram e configurei a opção de ‘’mensagens’’ e fiz tudo certo ao me cadastrar Mas ao tentar vincular minha conta do instagram, dá tudo certo, chego na etapa final e recebo a mensagem de confirmação  Agora você vinculou Manychat ao FacebookVocê pode atualizar o que o Manychat pode fazer nas suas Configurações de integração de negócios. Para concluir, o Manychat poderá exigir etapas adicionais. porém, quando clico em OK retorna para a opção de vincular conta novamente e recebo essa mensagem abaixo Restam alguns passos para conectar o seu InstagramAo clicar no botão abaixo, você será redirecionado para a automação de conexão do Facebook. Não se preocupe, o Instagram faz parte do ecossistema de automação do Facebook.  PRECISO DE AJUDA!

Hey yall, i want to know if i can fill a camp with name and email in a website using the informations that i got from a manychat chatbot

Basic automations are not loading and the link to the help zendesk is broken. 😠

FAQs and a chat bot that loops back to itself when trying to open a ticket?… fantastic. I would like to know about the main issues with this app as we are using SendPulse and it is giving us message and automation issues. Apparently this app is partnered with Meta?What I did is rebuild our entire flow from SendPulse into ManyChat. But we are not going to ‘shift’ to this app without understanding its application and use in terms of what we need. Also, I think our account is a professional account and it says in the pricing that technical support is available as an additional feature? I don’t see that anywhere. so, if someone could explain to me precisely where I can find support?According to my research this app experience problems just as SendPulse does with automated messages. So if someone from actual support can get back to me via my email, that would be fantastic because we are looking for a proper solution.  Thank you 

All day I have been creating an automation whereby I collect an email and phone number from the Dm’s and then trigger an outbound call once they’ve submitted their phone number, for this to work I used Make and Vapi. the only thing wrong now is an issue that lies in Manychat the numbers and emails that get collected don't register and it’s not sending the right data to Make to make the call can anybody help or advise with this issue, thank you! 

Hello ManyChat Community,I hope you're all doing well!I have a question regarding managing automations in ManyChat. I would like to know if there is a way to stop an automation after a specific date, even if a user is already in the middle of it. Essentially, I need to ensure that when a user clicks on any buttons in the flow after the set date, the automation either:Displays a specific message indicating that the automation has ended, or Does nothing and prevents the flow from continuing.Has anyone tackled this issue before, or can anyone offer some guidance on how to set this up? I’d really appreciate any advice or solutions you might have.Thanks in advance for your help!Sara

I need help with a client project where they run a GPS tracker business for vehicles. They want to build a WhatsApp chatbot powered by ManyChat. The client has an Android app that allows their customers to access the GPS location of their vehicles.I want to build the chatbot using ManyChat and integrate it with the Android app. Please guide me step-by-step on how to integrate the Android app with the WhatsApp chatbot powered by ManyChat.

Hello! Would like to create a flow to collect physical WhatsApp Leads.I've done it before for Facebook Ads sending them to Whatsapp, but not sure how to send people that are physically in the location... what would be the best way?Using a QR code? or a NFC chip? How can I differentiate the leads coming from different QR Codes in Manychat? Because nowadays I have a trigger when someone types anything. Should it be based on what they type? or is there another way to know when it is coming based on the QR code por example? TIA

Hola gente, buenas tardes! Ya tengo creado en manychat un frujo de trabajo en mi cuenta pero tengo que conectarlo la cuenta de messenger de mi cliente. Alguien me podria guiar un poco en como se hace?

Hi awesome community!I'm currently running ManyChat automations for my newsletter Instagram page about innovation news. I post every day with a different ManyChat automation for each news article. I've been running the automation for a month now. The first three weeks were great, with an increase in engagement, comments, likes, etc. The page was growing!However, in the last week, Instagram suddenly stopped pushing my reels to non-followers. Currently, my last videos haven't reached any non-followers...Has anyone else experienced this or knows what might be causing this problem?

Não consigo habilitar a automação de iniciadores de conversa que fiz, aparece o seguinte erro, não sei oq pode ser 

Any pointers please..?I have a twilio number which is correctly connected to Manychat. I am also using the Textmagic sms platform to send outgoing SMS messages which include a ‘Keyword’ which should trigger a Manychat SMS flow.The process has worked several times up until today.  When the required Keyword is entered into the reply SMS message, instead of triggering the Manychat SMS flow, another SMS message (not initiated by the flow)  is sent to the sender which reads “Reply STOP to unsubscribe”.It looks like I have missed something, but Im not sure what. Advice appreciated - Cheers :-) 

Bom dia gente, criei uma automação para teste e queria desativar ela no bot pois ela se repete a cada 2 minutos, e está irritante no chat dos cliente, alguémpode me ajudar? pois não consigo editar nem apagar. 

I'm already connected one of my Instagram account, but I don't know with Facebook account, how can I fix this ?

 Hi,hope your day is going well.I have a problem with my manychat and that’s it: when I try to make a comment automation it gives me this error : failed to publish the automation I want to know why?how can I fix that?it was all good with instagram reply automation but with comments it’s not working thanks

I am trying to create a simple automation that starts off with multiple public replies with 1 trigger key word, then sends a DM sequence. I set it up in the trigger but when I tried the automation, it didn’t post a public reply and just sends the DM right away. I can’t figure out why it is not replying publicly first. Any ideas? 

Does ManyChat automatically un-subscribe contacts from a Subscription List? If ManyChat does do this, any idea the timeframe of when this happens automatically? I had a Subscription List with around 300 contacts in it, but now, there is only 2 (Both signed up in the last month). Anyway to get these contacts back on the Subscription List without having them opt-in again?  

My client has noticed that there is a significant lag time between when she responds to someone in her DMs directly in Instagram and when that message shows up in the Manychat inbox.We are in the middle of a launch currently and I’m trying to help her manage messages, but it’s confusing (and awkward) that her responses to people aren’t displaying for hours.Is there something to sync them faster?

Bom dia a todos.Estou enfrentando um problema no ManyChat com respostas em comentários usando o "comment trigger". Estava funcionando normalmente até a semana passada. Quando alguém comentava em uma publicação, o ManyChat enviava o fluxo pelo Direct e respondia aos comentários.No entanto, desde o dia 20/07, ele parou de responder aos comentários e agora só envia o fluxo pelo Direct. As conexões estão 100%, e o fluxo não teve nenhuma alteração, já que antes as respostas nos comentários estavam funcionando corretamente.Alguém pode me ajudar?

Hello!I use an Airtable form to capture data from users. I want to send data from the bot to the form using URL parameters that allow me to prefill the form fields. If the Custom Fields are empty, the form fields should also be empty. However, ManyChat sends the Custom Fields' IDs as values in the URL parameters.How to figure this out?  

For some reason, the Flow button don’t show up in my sidebar. Am I doing something wrong?

Minha gente! Novidade quentinha! 🔥A Manychat vai estar no Hotmart Fire Festival num lugar de super destaque!É simplesmente o maior evento de creators do Brasil e queremos demais ver vocês por lá!Hoje soltamos um post no Instagram com uma automação (claro que ia ter automação kkk) pra quem responder pedindo um cupom de desconto!Entre aqui e mandem o comentário de vocês:https://www.instagram.com/p/C-F09ruuSVr/Eu vou! E vocês? 😍

Is there way to instagram trigger for any incoming user message, without filtering by specific keywords?

I canceled my contact's Instagram subscription, I use it for testing. And now I can't activate it again. I've tried sending "subscribe" and "start" in the direct message and nothing activates it again so I can test the automations. Can you help me?