Ask and troubleshoot

Meu rascunho já havia sido aprovado para envio fora da janela de 24, porém ao enviar recebo a notificação de que a mensagem precisa ser autorizada pelo whatsapp, e está demorando muito. Alguem sabe o que pode ser?

Hi.I'm new with Make.comI am trying to modify a card's list on Trello based on Manychat activities. I tried to create a new scenario on Make.com but what I used I didn't see options to handle User Fields.Any idea? Is it possible?Thanks!!! 

Hey guys,My messages are cut of. In some automations everyting is going great. And in some automations all the messages are cut of in the Instagram DM's. Today I made an automation wich it works for a part; the buttons are there, the start of the massage also, but the end of the message not. In Manychat Live Chat, it looks like as if the whole message is sent.But in the Instagram app, in the DM's, a piece of text is not present.I also asked the reciever if the got the whole message, and they didnt.Can someone help and tell me how to fix it?I dont use the Pro version yet.Have a nice day,Berdine

Tengo problemas para hacer automatizaciones en las historias de Instagram, puedo hacerlas con el contenido del feed pero de los stories me da error, a alguien le ha pasado? Saben cómo solventarlo? Quisiera hacer respuestas automáticas también para determinados stories 

I logged in today to see that my Pro subscription had “expired” and when I click Renew, I don’t see “Free”, “Pro”, or “Premium” as is on the sales page, but now “Marketing Automation” for 45 a month.Have the pricing models changed but not been announced publicly? Or can I get back tot he 15 per month “Pro” plan?

Não sei mais o que fazer, já abri nova conta, desloguei, atualizei… toda vez que crio a automação por comentários, quando escolho QUALQUER publicação existente diz um alerta que a publicação que escolhi é colaborativa com outra conta. E não me deixa criar a automação. 

I have set an automation to reply to certain DMs and as you can see in the image, it works. The only problem was that it didn't send the complete message, it cuts it off with an ellipsis. Does anyone know how to fix it?

Hi, guys.Here you have a sad history, and I would love it if you could help me to turn it into a happy one.We lose access to our Facebook account connected to Many chat (everything because Facebook never sends us the double authentication code).So we have to create a new Facebook account and connect it to Many chat (thank God our business sells the majority on Instagram, so a new Facebook account wasn't so bad).Where is the tragedy?Now we can not connect the new Many chat account (with the new Facebook) to our Instagram, because it kept getting caught in the old Many chat account that kept getting caught with the old Facebook account  (I'm not crying, but I could)So I would like you to help me connect our business Instagram account to Many Chat, please. If you have any similar experience or suggestion, I would love to read it.

HI, I am new and have a couple of questions?   Do I need to have a photo for my comment work to work?  Right now I am posting a story first and then coming back to manychat and add the photo or video and then posting to instagram  Can I use the work “shop” on all my post.I have watched many videos and can’t get into a good rhythm with this thank you - Lisa 

gente, uma dúvida, posso usar vários perfis do insta numa conta só do manychat ou tenho que criar uma conta pra cada perfil?

Hi, when someone comments on my reel the word X- he gets a link to a site Y. I want to automatically check if this person is a follower or not, and if not - to write “oh no, it seems that you don’t follow me. kindly follow & I’ll send you the link”. How can I do that?

Hello it's possible to set up automatization on comments in Collaboration post ? Thank you for your answers.

Hey there, We run some automations using Manychat, and we have a support team that answering the conversations and helping users. I'm looking for a CRM or platform that organizes and facilitates the handling of these conversations for our support team. Any ideas or recommendations are welcome. Best regards.  

Bom dia, Utilizamos o Manychat para algumas automações e temos um time de suporte que acompanha as conversas e responde os usuários. Estou a procura de um CRM ou plataforma que organize e facilite o atendimento dessas conversas. Toda ideia/indicação é bem-vinda. Desde já agradeço pela atenção. 

why i am seeing old chats that are not available on facebook or instagram? I want to remove it how can i do?

Hello! I'm hoping someone can help me out with this issue I'm having.  so I set up my auctions and they work, someone comments on my video and they get the DM automation with an external link… BUT the actual message inside the automation that I set up doesn't show up.  I've attached an image so you know what I mean. Below the “Hi🙋🏽‍♂️” there's more text before the button, but it's not showing.  Anyone else have this issue?Jamie. 

Hello,my “Send Message” on Instagram ist not complete. Only Hi “Full Name” will be send, but not all the Text. Can anybody help me please? Why ist it so? Thanks !   

Olá, meus reels com colab não aparecem no manychat. Alguém sabe como resolver esse problema? Os reels sem colaboração aparecem normalmente então não acredito que seja um problema com as permissões dono manychat. 

We were able to connect our Hubspot account to add new users to our emails list, however- we can’t seem to figure out how to create multiple lists to send new users to when we want to activate on different campaigns (example, our current campaign adds users to our general email newsletter, but we might want to create new lists for singular promos or giveaways). Does anyone have insights on if this is possible or how to go about it? Thanks!

Boa noite, Manychaters! Tudo bem com vocês?Aí vai uma apresentação rápida: meu nome é Gustavo Reis, e eu lidero uma comunidade de entusiastas chamada Estude Matemática. Atualmente, as quatro propriedades digitais da comunidade reúnem cerca de 1,9 milhão de pessoas (aí vai o link do YouTube para quem tiver curiosidade: https://youtube.com/@estudematematica).Estou começando a me aventurar no Manychat. Usei a conta Free por cerca de um mês e ativei hoje a conta Pro. Portanto, peço desculpas antecipadamente se minhas primeiras dúvidas forem básicas demais!Até agora, meus principais questionamentos têm relação com o conceito de "contato".Por exemplo, eu havia imaginado anteriormente que um contato só passaria a ser contabilizado pelo Manychat a partir de uma interação direta realizada a partir da plataforma. Em outras palavras, se eu recebesse mensagem direta, mas respondesse usando o Meta Business Suite ou o próprio aplicativo do Instagram, esse contato não seria contabilizado.Porém, agora

Hola! Tengo dudas, tengo una cuenta creada de manychat bajo el facebook de mi agencia de marketing,pero quiero implmentar para mis clientes, como puedo crearles a ellos una cuenta de manychat, si coloco suspender mi cuenta de facebook, se borran todos los flujos que he hecho, si me podrian ayudar con ellos porfa 

Mi cuenta de facebook fue hackeada, y luego facebook me la inhabilitó.  Pero la cuenta inhabilitada sigue asociada a Many Chat. Cómo la desconecto?

Hi, Can anyone tell me is there a limit the to number of comments a trigger will respond to before it stops. We had a post that did extremely well with over 400 comments but the trigger seems to have stopped working once it hit about 300 comments on the post. Any help appreciated.

meu manychat não está mostrando toda a mensagem ao cliente, ele mostra uma parte apenas da mensagem, olhem o anexo pra vco~es verem, alguem pode por favor me ajudar? 

When users comment on my post or reels, I can’t send the whole message to them.It just shows up as the first line and the link.