Ask and troubleshoot

Using Manychat most of the time for dm Automations based on Keyword comments, and it works for 90% of the time, but for ±50 Messages a day I have to manually send the message.The user which commented gets an empty message to his DM’s where it says something like that: xxxx sent you a message to a comment u wrote. (dont know exactly cause I use german Instagram, but u can take a look on the added Screenshot) Is there anyway to fix this? 

Is it possible to send a DM to existing followers or do I have to manually do this follower by follower? I am not looking to automate a DM upon a new follow. I want to DM each of my 100K followers. Is this possible?

Does Manychat work with PRIVATE facebook groups? I can only select a trigger from my business profile page. 

Como hago para cambiar el mensaje que aparece en whatsapp cuando sos redirigido desde faceboock a whatsapp

Hello! I've been having a problem with the flow in IG for a few days now. The flow stops after clicking a button, not giving you the next step or link. After sending the first message, the quick reply works fine, but on the second message, the quick reply, which links to a new bubble with a referral link to a website, does not work. The flow stops.Here is an example of what the message looks like. A new message should appear after the "more recipes" prompt, sending the bink button to the recipe website. I do this step because otherwise, I go over characters if I put a button on it after submitting the recipe. 

How do turn off / disable this subscription feature, i tried automating and disabling the auto reply but whenever someone sending that keyword it automatically send this text 

I’m using a keyword comments to trigger DM automations but for some reason it will only send the first message in my automation.  First message has a button with the link.  66% of those who received the message clicked this link.  But only 8% of people who clicked that link received the next message.  Any ideas on how to trouble shoot this?  The second message has a 1 hour delay so should still be within the 24 hour window.  

Hi there, I set up an instagram automation that triggered for key words in the comments of a specific post. This works great. However, the automation had multiple steps and message boxes to it. The initial message box including a link to a blog would send to them but then once they clicked the link, I chose the action to opt them in for instagram DMs. Within the 24 hour window, the automation was designed to send a second message box asking if they wanted a discount code and there were a few more interactive message boxes after that one. However, only the first message box was sent to 95% of the people who clicked through the initial link sent. My understanding is that if people engage with the first message box, they can be contacted through manychat automation within 24 hours but this seems to not work for flows? The few people who got the full chatbot automation were on my contacts subscriber list. How do I convert more followers/non-followers to subscribers? I’ve read articles that

Hello everyone, here Marash!I’m having trouble using my Instagram account with Manychat, hope somebody can help me.My Instagram account appears as connected, but when I try to create an automation and add that channel, it again asks me to connect with the facebook botton and I’m stuck in that loop with nothing changing.I’ve read the troubleshooting steps and tried them, but without success.Can somebody help me please!Thanks,Marash

HELP! I changed my account sign up to an Instagram business account, but it is not connected to a Facebook Business page.  I removed ManyChat from the integrations in Facebook, but I can not remove it in ManyChat. Now, I am unable to complete the sign up process in ManyChat. I can not set up templates NOR sign out of It to start over.  Please help.

Estou com dificuldade de reconectar minha conta do instagram. Operava normalmente até alterar o nome dela e, então, as automações pararam de funcionar. Desconectei para tentar conectar novamente e agora não consigo mais. Poderia me ajudar por favor a recuperar a propriedade dela?  Dou proprietária tanto do Mundo Aromaterapia Descomplicada quanto da conta Fabi Correa. Mas não estou conseguindo acessar a segunda. 

Pessoal, alguém sabe como altera o proprietário de uma conta do many chat? Não temos o acesso dele, e nossa conexão caiu, precisamos reconectar o canal mas o proprietário tem permissão.

Manychat responde comentarios postados antes da automaçao?como fazer?

hola, al usar la pausa inteligente por 20 hrs o 1 min no respeta el tiempo y envia el mensaje de inmediato en la prueba 

Hey, I'm trying to Import my Contacts from a CSV to ManyChat & the issue is ManyChat wont recognize the Phone numbers on my list thus I'm not able to map them to the system. Everything else is mappable except the phone numbers. Most of my contacts are Lebanese so the number format is as follows (+96170000000)How can I resolve this issue?

I used the guide to create the automation.  I went LIVE this morning and it is not working on Instagram.  It leaves a message but doesn’t send the link that it is supposed to send.  Anyone have any ideas.  Frustrated!

Hola! Uno de mis clientes me ha dado el rol de admin en su cuenta de Manychat para que yo me encargue de sus automatizaciones. La cuestión es que ayer no me dejaba entrar, me envió otro enlace y desde el pc no funciona, me dirige a la página de inicio de la herramienta en la que te pide acceder con tu cuenta (desde el móvil no he tenido problema) ¿Alguien sabría decirme qué puede pasar? Gracias.

Hey everyone, could anyone give me guidance on how to export my subscribed Manychat contacts to Klaviyo via a CSV  file with the following fields:First NameLast NameEmail

Im trying to upload a customer base to manychat, but this message appears “0 users created, 26 users updated, 1,333 users ignored”. Do you guys know why it is ignoring most of my users? Ive done thisplenty of times with other account and never had this problem.

I need to take chat history after automation finished. I will use the lead system of pipedrive. How can I export chats and when I use webhook to export datas and informations, where do I find chat history in POST request ( or can I do this with new custom fields, if it is like; How can I trigger all messages ?

One of my users is getting the error “[FACEBOOK PAGE] isn’t available right now” when trying to start a flow within Facebook Messenger. They are using an Android device btw.Any help here is much appreciated.

when this is appear.how can i do?

4월 4일 매니챗 프로 결제가 진행 되었는데 릴스 자동화 오류가 나타나며 Note the automation will not work if you boost this Post or Reel라는 오류가 발생됩니다

Estou enfrentando problemas com a integração da minha plataforma ManyChat com o Instagram há 48 horas. Durante esse período, diversas automações, produtos e anúncios que utilizam essa integração estão inoperantes. Isso está causando um impacto significativo nas minhas operações e na experiência dos meus usuários.Gostaria de saber quais providências estão sendo tomadas para resolver essa situação. Além disso, acredito que uma comunicação oficial aos usuários afetados seria essencial para manter a transparência e a confiança na plataforma.

I created my account verified my email & all that now I want to upgrade the issue is I am now having it wants another verification code but it's not sending it and when I try to resend the code it says that this email us used by another account already when i am currently logged in?  Thoughts?