Ask and troubleshoot

Olá, boa noite. Alguém mais com dificuldade de configurar o fluxo para a próxima publicação ou reel, aqui não está deixando escolher essa opção.

Hola! Estoy haciendo una conexion con voiceflow y manychat para un bot de whatsapp y en el chat no me muestra los botones de opciones de voiceflow. Alguna solucon?

NEW HERE* I’ve always had many chat but recently joined pro  considering the upgrade with AI and everything but I’m stuck! I need help 

Is there any way to be able to send an order confirmation in Automated by whatsapp once an order is generated in shopify? I know it is discontinued but I don't know if it is possible with zapier or make.

Estou criando um Whatsapp para minha empresa com vários agentes de chat ao vivo.Gostaria de saber se é possível que o nome do agente apareça na mensagem enviada ao cliente, por exemplo: Nome do agente:Mensagem do agente.

Hello everyone,I would greatly appreciate the knowledge of anyone who has succeeded in understanding this.The question is as follows:A customer enters my WA bot on the website and performs a conversion.How can I determine the source of the user’s traffic?Did they arrive at the site from a paid promotion on Google or from an organic post on Facebook before the conversion?Thank you  :) 

Hello!I’ve tring to send some data to update a custom filed in Manychat contact but I could not find way to do it.I tried use a GET and POST method, I could create a subscried but  not update the contact. Tring to use the  GET method I realised that the GET method does not bring me the complete data and the POST method to update ou set a custom field need a subscried_id field to update.I need find a way to get manychats subscribed_id to update the contact informationSomebody could help me?

I’m new to manychat and have created a simple keyword triggered Instagram message to deliver a lead magnet. The automation has been running, but my question is now I’ve just added a smart delay followup message. So will the contacts that were in the automation from before receive the followup message? Or will the followup only be sent to those who trigger the automation after the update was published? 

Wanted to start this thread here to post any updates as it seems there is a widespread outage for a large amount of users involving their Instagram Automations not being triggered, and also the Live Chat section not populating when receiving inbound messages.If you’re also experiencing any type of issue with automations not working, etc. please reply to this thread...Notes:Seems the problem began on May 30th, 2024, sometime between 6-11pmEST. I currently have no updates after checking Meta/Instagram Server/API Status updates pages, as well as the ManyChat status page. Last time I checked was 9:54amEST, May 31st. 

13 часов чатбот уже не работает. У кого-то есть такая же проблема?

Hello, hope you are well.How can i use Manychat and Go high level to be able to Add "client" TAG when people pay on stripe. The goal is to be able to add a “client” tag in manychat and stop automation for people who buy mu product on my website (Go high Level CRM) thank you,Damien

Can I send many photo in one message with flow like below picture ?   

Hi im new to many chat. i setup an automation to trigger if someone clicked on an ad, the ad is a boosted post and it is not working ? can someone assist ?  

Hello,I have successfully set up my any comment flow for my posts, but how do I change the settings to limit how many responses someone gets so if they comment and engage with a lot of my content they wont be sent the same message over and over again? Is there a way to put a delay so that it only sends if they have not engaged after 24-48 hours or something like that? Thanks in advance :)

I’m new.  I have an existing Facebook leads ad that I run off and on for about a year.  Can I create a Manychat flow to help with it or do I need to start a new ad and use a traffic or engagement type of ad for it?

I need to take chat history after automation finished. I will use the lead system of pipedrive. How can I export chats and when I use webhook to export datas and informations, where do I find chat history in POST request ( or can I do this with new custom fields, if it is like; How can I trigger all messages?

I pay for the Manychat pro and use it on my IG daily, but can’t connect it to my FB business page (it just connects to a backup business page I have).When I do go into the page I have connected to manychat, it says I need to have pro for Facebook as well. Is this right? Or should my pro account work on my IG and my facebook already?

I'm experiencing the same issue. The auto-reply function has been down for three days now, and I've been in continuous communication with the support team. They keep asking me to perform repetitive checks, which I've done multiple times, including reconnecting everything. I'm starting to feel that spending money on this service is not worth it, especially since the subscription model requires us to pay even when the system is down. I'm not sure whether I should cancel the subscription and switch to a different system. Are you considering stopping your subscription?

I'm trying to add a profile with my account with this Facebook account but the profile is linked with another one that was cancelled by Facebook, and for this reason I'm not be able to access and give the permissions to the new account.How Can I access to an account that facebook cancelled?How Can I add the profiles if I can't access to the other account to release them?Please Help me! 

Hey all! So a day or so ago ALL my automations stopped working. I did recently upgrade from free to pro… and I thought maybe something went wrong there. But I hadn’t changed any settings.  I also deleted my connected Facebook page and set up a new one because someone else had claimed it! But that was after automations stopped.  I have tried to refresh permissions, delete them and start again… nothing 🥲Any ideas? Thank you! 

Hello guys.Whenever I tried to make page, it shows continuously error pop-up.I did linked up Facebook & Instagram. How can I do…?

Hi everyone,My payment failed, and as a result, my account was downgraded from a paid account to a free account. Consequently, my automations were not sent on Instagram. It took me 2-3 days to notice and fix my payment method, and now my account is back to being a paid account.During those 2-3 days, many people commented on my posts but did not receive private messages in return. Is there a way to re-trigger the automation for those who didn't receive messages?Thanks in advance for your help!

Automação até agora não voltou aqui , vou pesquisar outra ferramenta para automação, se alguém tiver alguma que possa me indicar agradeço!❤

Can i send multiple message via whatsapp? For example: I chat-in with a Client and then I want to send a messages to other contacts and it doesn’t work, even i put tags.

I opted for the 14 day free trial…The card account was never linked… but $15 was automatically taken from my account…