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4190 Topics
Interiortrend_inc
Interiortrend_incUp-and-Comer
asked in General Q&A
delete a campaign?

is there a way to delete a campaign. I have successfully published 50 campaigns, but now my last campaign will not respond after it is published. It works on a keyword, but my clients are not getting my campaign response. They are getting a conversation starter instead. Is there anyone that has had this issue. Also, is there a way to delete the conversation starter or the campaigns and start over again? 

270
Interiortrend_inc
Sean Casey
Sean Casey
asked in General Q&A
Comments not sending?

Automated comment replies aren’t working. I have refreshed permissions and even disabled the connection and reconnected it again. It has been working for a few weeks with no issues. It looks to have stopped commenting 5 hours ago.I have it set up for when someone comments a “keyword” I send them a DM and also reply to their comment saying that I sent them a message, but the reply comment isn’t sending anymore.I have a Pro account. If there’s anything you could do to help, I’d appreciate it.

4271
thales
Amargaby
Amargaby
asked in General Q&A
WhatsApp api

Hi!I have an enquiry,We already use WhatsApp API with another platform, they use Gupshup. Now we will use manychat but I want to keep the WhatsApp API number. How do I integrate it? Also I have problems in meta verification, it says there's a problem with the verification code. Anyone knows how to fix it? Thanks!!!

631
thales
Joy Dsjx
Joy Dsjx
asked in General Q&A
How to subscribe to the professional subscription for the year

HiI am looking to subscribe to the Many Chat Pro subscription for the year and not per month, is this possible? Thanks in advance !

171
Gustavo Boregio
russelmaldonado
russelmaldonado
asked in General Q&A
Inicio de sesion

Hola amigos, alguien sabe como puedo desvincular un inicio de sesion de ManyChat. Perdi el correo electronico de Gmail con el que tengo conectado el inicio de sesion y no encuentro la opcion de poder desvincularlo.  HELP ME, PLEASE. 

1911
Gustavo Boregio
sai
sai
asked in General Q&A
Post not found error in Auto Comment Reply (Facebook)

Hey guys. I've been trying to set up the auto-comment reply for my running Facebook ads. It keeps giving me the "”Post not found" message. I tried entering Post ID and URL, still not found. I tried it couple of times on separate occasions. I'm running 5 Facebook ads and I get the same message for all. :(I did refresh permission also. I also cannot find the dark post under the promotable post tab. :( It's not my first time to set this up, and it worked fine, but it was for a different Facebook page. I really need to set this up since I'm getting a lot of inquiries per day and I need to redirect the comments to the chatbot flow. What else can I do? Thank you in advance for your help.

951
BaschtlWaschdl
kimjoohoon1117
kimjoohoon1117
asked in General Q&A
Question about subscription payment

Currently, the pro subscription fee was paid on March 5th, so even if I cancel the subscription now, I can use the pro until April 5th, right?

340
kimjoohoon1117
Artur_adamiak
Artur_adamiak
asked in General Q&A
Can't update flow because every message needs to be comment reply

Hi there, I have a problem because the automation won't let me upload the workflow.it insists every message needs to be comment reply but I have different patterns where 3 need extra links send afterwe wanted to try voice messages and now we have a problem.that’s what I wanted it to look likeand that's the problem I get it with every message until there is no left

641
Gustavo Boregio
CharlieKop
CharlieKopUp-and-Comer
asked in General Q&A
Accounts

Hello, is it possible to use ManyChat for different FB accounts? That is, if I am providing service to 3 different clients, each with their own FB, can I have all 3 within my ManyChat account?

851
Gustavo Boregio
LivWeal
LivWeal
asked in General Q&A
I can't connect my accounts to ManyChat

To give some context, I set up Manychat with a consultant years ago. I was set as an admin of the ManyChat account but not the owner, so I was not able to disconnect my IG & Facebook. I can only disable it.Now, I am trying to set up Manychat as the ‘owner’. I created a new Manychat account & connect my IG & Facebook there. But there is a prompt wherein I still need to disconnect it from the previous owner’s Manychat account before I can reconnect it to my own account. Problem is that I am unable to reach out to the person who set up my Manychat years ago. What do I do? I already tried disconnecting it via Facebook Business Integrations. But there’s no progress, on Manychat’s side it is still connected to the old owner.

1831
Gustavo Boregio
josiane nascimento araujo
josiane nascimento araujoUp-and-Comer
asked in General Q&A
sobre automação

Como Faço Para Fazer Automação no gratuito, pois não está funcionando para o gratuito e minhas automações não ficam salvas. 

211
Gustavo Boregio
Barbara
Barbara
asked in General Q&A
DMs, link

I set up Manychat and now every time someone writes to me in DM, every time he writes something he sends him my link and if we correspond, then every time gets a link. .I don't understand what I have to shut of in Manychat to make to not send the link and where to shut off this? Does anyone know? Thanks

130
Barbara
scott
scottUp-and-Comer
asked in General Q&A
broadcast with messenger

Hi im wanting to send broadcasts out but dont know how to get subscribers? can i just get people to message me? and how many subscribers do i need to start broadcasting? thankyou

250
scott
Kariann
KariannUp-and-Comer
asked in General Q&A
Newbie here, can someone please help me

I have the free version of Manychat so far, I want to try it out before I subscribe. I successfully connected my IG account, I can even see my posts in Manychat and live chats. I created a very simple automation but when I go to test it it doesn’t work. I refreshed my permissions. I am at a loss of how to find out what I’m doing wrong or how to fix it. Can someone help? Thank you

452
Kariann
wajdi
wajdi
asked in General Q&A
The WhatsApp background does not appear to customers

The WhatsApp background does not appear to clients. Please help me show the client’s WhatsApp image, knowing that I have a background in WhatsApp Business Mea

80
wajdi
TimWeldon
TimWeldonUp-and-Comer
asked in General Q&A
Where to get the Flows function

How do I get the flows function?

221
Gustavo Boregio
Ryan
RyanRising Conversationalist
posted in General Q&A
Omni Channel Widget versus Native Chat Widget - Thoughts?

I want to avoid the scenario where a “omnichannel” widget is launched with referral links to external platforms like Messenger, WhatsApp, and Email. While such links may be beneficial in certain situations, they pose a risk of diverting users away from websites. The essence of chat widgets is to seamlessly complement the website experience. Just as we employ click-to-message ads to keep users within the same social environment, it's crucial for chat widgets to fulfill a similar role. Users visit websites with specific intentions, and our goal is to retain them. A native chat widget achieves this objective, whereas a widget with external ref links might lead users astray and will have an increased barrier to entry.An omnichannel widget is very different from a native chat widget, having both options would be great so people can decide what works best for them. However, I hope a native chat widget is the priority. And I really hope the omnichannel widget is not regarded as a substitute f

1334
Ryan
CharlieKop
CharlieKopUp-and-Comer
asked in General Q&A
I want to embed my chat within my website but i can not fin the option, any assistance on this?

I can not find any option to make the chat embedded. The GROWTH TOOLS option does not show any settings.Help!

2583
CLFST
luizribeiro
luizribeiro
asked in General Q&A
I need support about how to connect multiple clients on my manychat PRO account.

I would love to talk to someone that can help me to connect 2 of my clients account. Ive got some automations from email support that didn't helped me at all. I am the manager on 2 pages and i cant find on my manychat. any video or information about it? I've watched so many videos but no information on this topic.   

3412
Digitalmateus
Ashiq_Mohd
Ashiq_Mohd
asked in General Q&A
Acess to data is confusing

I have a account in Manychat where I connect a page called "Desko". Lets say I invite two of my office colleagues to handle the live chat inquiries. I created account ion manychat using my Personal FB login credentials where my FB account has access to 5 different client pages (one among them is Desko)Now my question is,1) Will my team mates whom I have invited (role: Admin, owner) to Manychat be able to see the incoming messages to the other 4 FB pages associated with my personal FB account (I have not connected those pages to Manychat yet)?2) Can any of my team mates (whose role is Admin/owner) can see any option to connect Manychat with the other 4 FB pages (associated with my personal FB account. But my team mates are not associated with those 4 FB Pages)?3) The "Contact" section in Manychat will only have the people who have interacted with "Desko" alone right? And does not have anyone from the other 4 FB pages. Am I right?Kindly clarify as its very confusing to move ahead.Thanks,

271
Gustavo Boregio
activelife
activelife
asked in General Q&A
Unified communications combining Email and Manychat

Hi. I posted previously about trying to manage email alongside the various Manychat channels. I know that this is not possible in MC but assume someone is doing this in another platform. Our use-case at the moment is Instagram (2 accounts), SMS via Twilio and Email. Can anyone recommend a platform that would enable this?  Thanks. 

371
Gustavo Boregio
mirey
mirey
asked in General Q&A
date birth

Is it possible to get a user's date of birth? And according to his answer to send him an output (which develops logic)?

471
Gustavo Boregio
Marc
MarcUp-and-Comer
asked in General Q&A
Data Processing Agreement

Hey folks, for gdpr reasons i need to sign a Data Processing Agreement… where can i find this? On this article it says, that i can create it in under 5 minutes: https://manychat.com/blog/gdpr-manychat-updates/But i cant find it :) Best regardsMarc

260
Marc
mia
mia
asked in General Q&A
Dm not showing under Live Chat Conversations

Hi! Wonder if anyone has experienced issues with DM not showing under the Live Chat conversations inbox?  We started experiencing this issue on 2/28/24. We’ve reset permissions multiple times and have disconnected and reconnected our IG account to ManyChat. We’ve also ensured no other settings have changed on our IG account. Support shows an ETA of 7days, so I’m trying to get any assistance from the community. Thanks in advance!

2842
Gustavo Boregio
magonicolas
magonicolasUp-and-Comer
asked in General Q&A
Allow just one reply per story or Reel

Hello! im create a huge giveaway, and I giving points for a lot of different interactions, how can I limit for example instagram reply to story and reels, So I Run the automatization just once, without creating a variable for every store or reel?

806
Gustavo Boregio
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