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3404 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

6000
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

1370
Raquel C
Manychat Team Member
nadyakolt
nadyakolt
asked in General Q&A
How to cancel subscription for account I don't have the access anymore?

Hello!I had  manychat set up for my client. Client closed the business 6  months ago. I emailed you asking to cancel the subscription but nobody answered. I can not cancel it in manychat because I don’t have access anymore. But you keep charging me every month. I didn’t find any other way to contact you. Email you don’t answer, support phone number doesn’t exist.Please help!!!!!

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nadyakolt
Maria77777
Maria77777
asked in General Q&A
Broadcast

Would announcing an upcoming giveaway, no purchase necessary be considered promotional? 

81
Gustavo Boregio
MaxiKeller
MaxiKeller
asked in General Q&A
Run AI Chatbot when someone write message during automation flow.

Hey ManyChat community,I’ve set up an automation that asks a few questions when a new contact is created, using WhatsApp messages with reply buttons.I’m wondering, would it be possible to activate a chatbot when someone sends a message or asks a question, instead of relying on the predefined reply buttons in the WhatsApp messages?Thanks in advance for your help!

151
rogerioaraujo
Dogsandfoods
Dogsandfoods
asked in General Q&A
No messages sent

I recently created a free account and set up an automated reply for a specific Instagram post.The trigger is correctly defined, and as far as I can see, the connections to both Facebook and Instagram are active. The automation is published and marked as live.However, ManyChat does not send any automated replies when a comment is made. I do receive the Instagram comment itself, but no reply is sent from ManyChat.Could you please help me? I’m not sure what else to check or adjust.Thank you so much in advance for your support! I allready lost two days trying … no results ...Warm regards,

141
rogerioaraujo
leochen
leochen
asked in General Q&A
QR CODE IS NOT WORKING

HIQR CODE IS NOT WORKING, BUT Ref URL IS WORKING , ANY ONE KNOW HOW TO SOLVE THIS ?

312
rogerioaraujo
pynchon
pynchonChat Surfer
asked in General Q&A
Does Manychat/Meta charge for WhatsApp messages that didn't get sent?

Hello! If I send a WhatsApp message to a contact that appeared to have a valid phone number, but that turns out to not be true, is the message I sent charged as usual? A few of my contacts had invalid phone numbers (that passed as valid), but the message wasn’t sent or didn’t have arrive to their phones, so I’m wondering if I’m paying regardless.Thank you!

41
rogerioaraujo
Jennifer_chatbot
Jennifer_chatbotUp-and-Comer
asked in General Q&A
Voiceflow Integration - Not working as it should with template and throwing errors

I am using the voiceflow to manychat connection template by Omnifusion (linked below) however I’m experiencing a bug somewhere in the pre-made template and I can’t for the life of me figure out where it is or how to solve it. I think I’ve pinpointed it to one area of code, however when I’ve validated the code it appears to be fine. Has anyone experienced similar errors? Or do you have experience with this template/connection and can offer assistance? Many thanks!https://app.manychat.com/flowPlayerPage?share_hash=740143_98c18452de32fe8330e8ae8038d61053bf49369f 

223
rogerioaraujo
M
Mam_na_to_pomyslUp-and-Comer
asked in General Q&A
Instagram DM List

Hey, I can't find the option to send messages to people on Instagram outside the 24-hour window. I would like to create DM lists for Instagram, but I don't have that option. Even though I create actions to set up opt-in for Instagram, it still doesn't work. Is there any other way to do this?

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Gustavo Boregio
mikef
mikef
asked in General Q&A
Confirming email

Hi, I’m just getting back into ManyChat and started building out an automation. There used to be a feature where the bot would auto-populate a person’s email, and it would say something like this “confirm your email below by tapping it, otherwise you can enter a different email.” ManyChat would automatically pull the user’s email address from their account and insert it into the message so the person could tap to confirm it, but I don’t see that any more. Is that feature no longer available? Or am I just missing it? Thanks! 

493
Gustavo Boregio
turgunbek
turgunbekUp-and-Comer
asked in General Q&A
comment

hi. I had autodicked on all the comments. Sometimes it doesn't work. Did not write to DM even when it worked. why is that happening?

40
turgunbek
PaulaV
PaulaVUp-and-Comer
asked in General Q&A
External Request

Hi everyone!I'm currently using the ManyChat PRO trial. I've been trying to set up an automation using an External Request (Webhook) to connect with OpenAI via Make.com, but the option "External Request" is not showing up in my Actions list.I've already tried: Using Flow Builder (visual editor). Clicking "+" button to add a new Action block separately. Checking the ManyChat App marketplace to install the External Request (but I don't see this option). Has anyone faced this issue or knows why this might be happening? Is it a known bug, or am I missing something to activate the External Request feature?Any help would be greatly appreciated—thank you!

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juliandev
Vit
Vit
asked in General Q&A
Automation does not start when clicking the Start button in Telegram.

Hello. When a user subscribes to the bot in Telegram for the first time, they click the Start button, and the Telegram Welcome Message automation — which also contains a flow trigger — is supposed to launch. However, after clicking the Start button, nothing happens, and the user has to click Restart for the Telegram Welcome Message automation to start. What could be the reason for this incorrect behavior? 

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Vit
DavidKairos
DavidKairosRising Conversationalist
asked in General Q&A
SMS Not Sending

Has anyone setup sms messages that won’t send? I’mA2P approved on Twilio and have a few phone numbers and account all working fine, except my newest client. I can’t remember if SMS can be sent right away or has to wait 24hrs? There’s a little square x next to my profile pic as well. Does anyone know the fix or familiarwith this issue? 

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DavidKairos
MichaelV
MichaelVUp-and-Comer
posted in General Q&A
Is our Shopify solution viable for ecommerce and Manychat?

Hey everyone, long time MC user and looking for some feedback for our development of a physical product solution / integration with Shopify and Manychat.We rely on MC heavily and love its simplicity, but the ecommerce side of things (and not having it) is taking it’s toll. Instead of leaving, we’re building for it! One important thing I forgot to mention in the video is after serving the physical products, we can hop right back into another MC flow. Question is, is this viable? Would anyone use it? Appreciate it ahead of time!  

636
MichaelV
SOPHIE
SOPHIEUp-and-Comer
asked in General Q&A
Instagram automation worked fine till yesterday and now isn't working

Hey! Till yesterday the instagram automation worked and suddenly stopped today…No idea what happened.Someone who can help?

2236
Joe Bronston
Larissa Gomes
Larissa GomesUp-and-Comer
asked in General Q&A
Falha nas automações

Muitas pessoas chegam até o meu direct falando que comentaram certinho e a automação funciona!Mais alguém passa por isso também?

51
Fabio Gaulke
emily fisher
emily fisher
asked in General Q&A
Getting Tripple Charged

Hey there,  I signed up for Many chat months ago… am paying for pro trail.. But somehow just got tripple charged on my bill.This is what it looks like:  

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Fabio Gaulke
Albert vN
Albert vNUp-and-Comer
asked in General Q&A
qr code not working

Is there still a oroblem with QR groeth tool not working. Takes you to messenger app but does not start the flow?

211
VeronikaPMS
WildStyle
WildStyleUp-and-Comer
asked in General Q&A
How to use my ChatGPT account?

I connected my ChatGPT account in Integrations. How can I use it? AI steps don’t show any difference.Also, what language model is used by those AI steps?

233
rogerioaraujo
SZ1122
SZ1122
asked in General Q&A
Connecting manychat and n8n

Hello ManyChat Community,I’m encountering an issue where messages sent to my ManyChat workflow via webhook (from n8n) preserve line breaks (\n), causing formatting problems. For example:Input:json"message": "line1 \nline2 \nline3?"Current Output: Displays with unwanted line breaks.Desired Output: Should display as a (single line).I’ve tried: Using replace(/\n/g, ' ') in n8n’s Function/Webhook nodes Enabling Raw Body and First Entry JSON Testing with escaped (\\n) and unescaped line breaks But Manychat still doesn’t accept the format and breaksHas anyone resolved this or found a native ManyChat setting to auto-remove line breaks? Any insights would be greatly appreciated!Workflow Context: Webhook → n8n (transformation) → ManyChat API Goal: Cleaned message delivery to users.

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Raquel C
Manychat Team Member
North 40 Land
North 40 Land
asked in General Q&A
Trigger Isn't Triggering

Working with support but thought I would ask here.  I have gone through the FAQ and help desk documents.  Followed the outline, and still same issue. We are setup as a professional account, both FB and IG.  For some reason the automation trigger just wont trigger.  Has anyone come across this and found a solution?

121
Fabio Gaulke
itsalishadesigns
itsalishadesignsUp-and-Comer
asked in General Q&A
How can I set Automation to Like reply of stories in Auto comment Reply automation

Hi,I have seen many people use this and like the message of story with keyword sent by me and then send automated response, it feels very human and more natural. they are using manychat How can I do the same ?

102
itsalishadesigns
max
max
asked in General Q&A
how to turn off public replies on commenter

hey guys I wanna know how to turning off the public comment replies , Instagram restrict or ban my commenting because of so many replies  I didnt find any switch to turn offI can only turn off trigger not Public Replies on comments thanks  

121
Fabio Gaulke
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