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4161 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

17880
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

3820
Raquel C
Manychat Team Member
LucaV
LucaVUp-and-Comer
asked in General Q&A
Automatic reply in DM

Hi, does anyone know ho to stop the automatic messages that my private messages writer receive?They get:Great, you're all set. Here's a link to join at [date/time]! 👇andPsst... As a thank you for registering for my masterclass, here's a special limited-edition freebie just for you! 🎁And I did not set them and neither cannot find them!Thanks

20
LucaV
Natália.carol
Natália.carol
asked in General Q&A
welcome message

Hello everyone, I'm new to manychat. I'm setting up some responses for my business Instagram.Would you like to know where to activate the WELCOME MESSAGE Feature on Instagram?For every new follower, I would like the chat to send a welcome message. How do I do?

3443
LucaV
Yahya
YahyaUp-and-Comer
asked in General Q&A
Get Row to Conditional Block

Hi there hopefully some one help me for this… When I test it like inputting wrong info and it still going to message #1 but off course the custom field is empty because the last input text is not match in the data... which is supposed to be will go to my message 2 that the data is not much…Thanks in advance more power to you all...

94
Yahya
HDSMELE
HDSMELE
posted in General Q&A
Can't link to instagram due to multiple accounts?

Hi!I currently have a personal instagram account and a professional one that are linked under one email on instagram - in the app I jump between them with ease. Every time I try to set-up Manychat it brings up my personal instagram account with no way of getting to my professional one and tells me I need to switch to a professional account.How do I link Manychat to my professional instagram account if it never comes up?Help? :-)Thank you!

1305
JacobCP
dmackayt
dmackaytUp-and-Comer
asked in General Q&A
{{First_Name}} not working in live chat

For some reason I am not able to use the {{First_Name}} in live chat. When I do this, it just sends as a blank. The System Field for the First Name in the profile I am trying to get this to work on has a value, but I’m not sure why it’s not working. Any help would be appreciated!

112
dmackayt
zel123
zel123Channel Explorer
asked in General Q&A
How to identify paid Instagram subscribers in ManyChat

Friends, is there a setting in Instagram to separate paid subscribers in my message inbox?What I mean is, a system that can distinguish those who have subscribed to me by paying on Instagram during the first conversation.It could also be through a different action connection, like Make.com.Does anyone have information about this?

60
zel123
derek1508
derek1508
asked in General Q&A
Instagram Automation DM Not Working

My DM automation is not triggering with one keyword on free account. Here is a screenshot of the automation, I am not sure why. Any ideas?  

637
rogerioaraujo
ScarBilt
ScarBilt
asked in General Q&A
I Need Expert Help

I have had Many chat in place for under a year. I know I am not fully optimized. I am looking for an expert to help me with this. I also have about 2,700 emails that I have acquired through my automation, but I cannot get them out. I don’t want to waste any more time by NOT having the best automation in place. Who can help me with this or recommend an expert? 

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ScarBilt
KHALEDHASSAN
KHALEDHASSANUp-and-Comer
asked in General Q&A
How to detect user’s country code and send a WhatsApp message based on their location?

I’m receiving messages from users in different countries 🌍. I’d like to set up my ManyChat flow so that when a user shares their phone number, the system can detect the country code (e.g. +971, +966, +249, etc.) and then send them a specific WhatsApp message depending on their country.👉 Is there a way to make ManyChat automatically recognize the country code in the phone number and trigger a different message for each country?Any tips, best practices, or examples would be really helpful 🙏

71
Gustavo Boregio
UNCHILENOENBRASIL
UNCHILENOENBRASIL
asked in General Q&A
Tik Tok doesn’t appear in a web version but yes it appear in my phone version

I already updated the permissions and I can't make tik tok alstaxeca in the web version, however, it appears in my mobile phone version

40
UNCHILENOENBRASIL
aloe.nutrition
aloe.nutritionUp-and-Comer
asked in General Q&A
Erro para conectar whatsapp

Boa tarde, estou tendo problemas em conectar meu whatsapp para as automações, quando tento avançar diz que o número não está vinculado com a conta do facebook, mas está sim.Já tentei varias outras vezes e de outros navegadores. Algúem já passou por isso? Tem alguma solução?

172
aloe.nutrition
tsocially
tsocially
asked in General Q&A
How do I export contacts' emails to spreadsheet

I dont see import emails on my end I’m not sure do I go inside the automations?

40
tsocially
Javier Hernandez
Javier HernandezUp-and-Comer
asked in General Q&A
Manychat is not available in your country

I try to connect a WhatsappBusiness Coexistence to Manychat, all steps are correct but at the final appear an message that say “Manychat is not available in your country” 

234
rogerioaraujo
jenilyn
jenilyn
asked in General Q&A
About business

Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account

81
Gustavo Boregio
eCominsiders
eCominsiders
asked in General Q&A
Does ManyChat offer any promo codes or discounts right now?

Hey everyone, quick question — does ManyChat currently offer any promo codes or discounts for new users? I’m considering upgrading my plan and wanted to check if there are any active deals before I sign up. Thanks in advance!

101
Gustavo Boregio
jenilyn
jenilyn
posted in General Q&A
Family

Family is more than just people related by blood; it’s the group of people who love, care, and support each other no matter what. It’s where you feel safe, accepted, and understood. A family can be small or big, traditional or modern, and it doesn’t always have to be connected by genetics — it can also be built through love, trust, and shared experiences.

40
jenilyn
Marius Coman
Marius Coman
asked in General Q&A
Manychat automation stops, HELP!

I implemented a flow from a templated. Tried to test it, it didn’t worked ok, after some messages it just stopped working. And now every automation i have in my account don’t work. I sent a tricket, they said is this problem: “"message": "(#230) Requires pages_messaging permission to manage the object". I refreshed permission. Did not work! Can someone help me?  

40
Marius Coman
DIGIT
DIGIT
asked in General Q&A
Unable to automate two Instagram accounts

I linked two Instagram to one profile. But the second Instagram account doesn't have an automation setting. Why is that?If you set it up as the Help Center told you, the first account that was working well will have an error.

1425
AngelaA
cho_menss
cho_menssUp-and-Comer
asked in General Q&A
Instagram auto dm has been stopped

인스타그램 자동dm이 중단되었습니다 해결할수있을까요어디로 연락하면 될까요? Instagram auto dm has been stoppedCan you solve this problemWhere can I contact you?

122
이준희
Sofia Artesana
Sofia Artesana
asked in General Q&A
Clarification on “Data Collection Block” timeout behavior (WhatsApp numeric input)

I’d like to confirm the expected behavior of the “Data Collection Block” in a WhatsApp flow.Scenario The block collects an option (numeric input). It has a 5-minute expiration if no input is received. If the user submits an invalid value (e.g., a letter), the automation replies with the default/custom validation message and waits for the next input until the maximum number of attempts is reached. Observed behavior After an invalid input, the block appears to wait indefinitely for the next user message and does nothing else. The 5-minute expiration timer does not seem to reset after each user message. Questions Is this the intended behavior? If so, what’s the rationale? Is there a setting or recommended approach to restart the expiration timer after each user message, so the block can conclude “no response within X minutes since the last interaction”? My concern is that an user who sends one invalid response and then abandons the conversation could remain stuck, making the expir

150
Sofia Artesana
oneyachtie
oneyachtie
posted in General Q&A
IG hiding comments for automation

I have set up an automation and when the user comments it sends them the information. But, when someone comments with the keyword I’ve chosen, IG hides their comments and theirs only.How can I stop it from doing this?

974
K.Burks
ebotanique
ebotaniqueUp-and-Comer
posted in General Q&A
Can't Connect to WhatsApp business

Hi there,I’ve tried everything I could think of. I get to the point where I need to scan the QR code to import contacts and messages. But the connection attempt on WhatsApp spins for hours and does not connect. I restarted both the phone and computer, yet getting the same result.Please help if you know why it might not be connecting.

673
Sendling77
H
HelpmeUp-and-Comer
asked in General Q&A
Any automated message with a button does not send

Ridiculous issue here. .I have many automations, most of them are messaged then choices for customers to flow through. Example: Message 1: Hey, how are you?Message 2 : What can we help you with? Message 3 : Tap one of the options below Need help - talk to a human - what's your price Get it?  So the issue is, suddenly all automations on WhatsApp are not sending message 3.  Basically, any message with a button is not sent. Live chat shows it sent, but it does not go to the user. Have tested with 5 contacts and 3 of my own numbers.  Refreshed permissions etc. What's going on? 

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avanti
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