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4068 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

3460
Raquel C
Manychat Team Member
Kien
Kien
asked in General Q&A
Lỗi kết nối tin nhắn từ messenger đến Link trên máy hệ điều hành iOS

Hiện tại trong many chat, chúng tôi có cài đặt nội dung tin nhắn trả lời tự động dẫn từ messenger sang link một nền tảng khác là Zalo. Link kịch bản tin nhắn tại đây: https://app.manychat.com/fb101850757986427/cms/files/content20250730083339_707423/editHình ảnh:  Khi chúng tôi thực hiện test trên các máy thì điện thoại có hệ điều hành android vẫn kết nối qua zalo được. Riêng máy có hệ điều hành iOS thì báo lỗi, không kết nối được. Và chúng tôi đang cần tìm cách khắc phụcRất mong nhận được sự hỗ trợ khắc phục sớm từ Many Chat Xin cảm ơn,

30
Kien
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
unable to login with google

when i try to login with google 

134
rogerioaraujo
H
HelpmeUp-and-Comer
asked in General Q&A
[Urgent] Whatsapp automations not working

Hello  Was on vacation for 2 weeks. Came back and purchased a new phone. Transferred whatsapp over and setup a new automation for customers to text a keyword > send message back > add tag  A few contacts sent the keyword and it didn't fire so I followed the usual suspects in troubleshooting. Then I realized all of my automations are not working in whatsapp. I tried reconnecting and all kinds of stuff but I can't figure it out.  These are automations that have been working fine for almost the entire year. Please help! I am using WA business. 

314
AwaisToor
cxmplex
cxmplex
asked in General Q&A
DNS record for email Authentication already in use

I am already using the  s1._domainkey and s2 record names in my DNS for a different tool. Now i can not authenticate Manyachat. Is there any solution ???

71
rodrigo_silvano
roni
roniUp-and-Comer
posted in General Q&A
Unable to Receive SMS Code for WhatsApp on My Phone

Hi everyone,I recently encountered an issue with WhatsApp on my phone. I tried using the manychat but didn't find it helpful, so I decided to remove everything related to it. However, now I can't return to my WhatsApp account on my phone.The main problem I'm facing is that I'm unable to receive the SMS code required for verification. I've tried using different phone numbers, and they work fine, but when I use the same number that's associated with manychats, I don't receive the code. I keep getting an error message saying to try again in an hour.i tried deleting the app, restarting mobile, clearing cache/ I’ve already removed and deleted everything in setting, but the issue persists. Can anyone help me resolve this?Thanks in advance!

25010
Mikeymike
Arthur Richard
Arthur Richard
asked in General Q&A
Pricing conversion different on same plan with R$

Sorry if it may be obvious, im currently checking manychat prices for a client, but noticed the pricing is weirdly different. My country currency is Real (R$), and converting the  45 dollar plan to R$ it´s around R$ 252, but instead its priced at R$ 499 here.  Shouldn´t it be R$ 252? Without VPNWith VPN on "Americas" 

141
rodrigo_silvano
mejia8906
mejia8906Up-and-Comer
asked in General Q&A
Issue updating an IG automation

Hi community, im triying to update my current automation (Instagram) with some edits and when I press update, and error message appears with “stop linked ad in your ads manager before taking this action”. I have tried countless times, stopping all campaigns in the ads manager but its still not working. Need help! 

47910
ignacito
lawrencecrossfader
lawrencecrossfader
asked in General Q&A
Instagram Collab posts

If I am the creator of the post but I invite a collaborator, will my many chat automations still work for all comments coming from all collaborators followers?

463216
ChrissyMartinez
QGVentures
QGVentures
asked in General Q&A
Automations for different contacts

Hope all is well everyone, my name is Dj and I’m having quite the issue and was looking for a bit of help. So I have an automation flow that involves about 4 different automations, my goal is for one contact to finish the first automation then once that contact is finished, it will start another automation but I want to send the 2nd automation to a different user, not the same user. I tried using conditions but that usually just stops the automation after the first automation ends and doesn’t send the message to the user that meets the conditions. Anyone know how to solve this issue?

172
Aafia Umair
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
setting up whatsapp business app on iphone: Whatsapp temporariliy unavailable

Ive setup a whatsapp business account as instructed through meta. However, when i download the app on my phone, when i request a verification code, i keep getting ‘whatsapp is temporarily unavailable try again in 1 hour’ chatgpt suggests that i delete the business account in meta what to do?

51
Mikeymike
Grace Kenneally
Grace KenneallyUp-and-Comer
asked in General Q&A
Many chat/ leveraging emails

How can I use many chat to get emails? 

142
AwaisToor
samar
samarChannel Explorer
asked in General Q&A
Sending Manual Conversion Data to Meta

I hope you're doing well.I have a question regarding conversion tracking. If we manually mark a lead as “purchased” (for example, by clicking a button or updating a field inside ManyChat or an integrated with airtable), is there a way to send that conversion data back to Meta (Facebook/Instagram) as a custom event?We’d like to understand if this manual action can be connected to Meta's tracking so we can optimize our ad campaigns properly.Looking forward to your guidance.Best regards,Samar Abbas

91
AwaisToor
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
Action to send a whatsapp message to another phone number

how to add such an action? thnx

497
Mikeymike
Roman T
Roman T
asked in General Q&A
Pass an url to a user's custom field as a telegram ref url payload

Hey everyone,I am adding a payload to a telegram Ref URL that triggers a sequence in ManyChat and saves the payload to a user’s custom field, following https://help.manychat.com/hc/en-us/articles/14281358848924-Messenger-Ref-URL-Trigger.A simple text value like “test” works fine.However, when trying to add a url as a payload, ManyChat does not save it, and the target sequence is not triggered.https://t.me/my_Bot?start=w42515731--https://google.com/I’ve tried url-encoding the url as well, that did not work either:https://t.me/my_Bot?start=w42515731--https%3A%2F%2Fgoogle.com%2FHow may I fix or troubleshoot it?

92
Gustavo Boregio
aurel
aurel
asked in General Q&A
Do sequences stop/pasue on reply?

Im looking to build a Basic follow up sequence where i would manually opt the conatct in, they then get followed up with 5 follow ups all delayed by 1 to 2 days. If a prospect replies at any point in this sequence does the sequence pause or stop? if not how do i make it stop.  Thanks. 

101
Aafia Umair
Angel_DeCastro
Angel_DeCastro
posted in General Q&A
HIRING!!!

🌟 ManyChat + AI Automation Specialist (Part-Time / Hourly) 📍 Remote | Flexible | Paid hourly | As-needed basis  👋 WHO I’M LOOKING FOR A sharp ManyChat builder who can plug in when I’ve got too many projects.You’ll support me with logic-heavy flows, segmentation, and AI messaging inside ManyChat.Think: AI-enhanced funnels, GPT-integrated replies, fallback loops, flow optimizations — the smart stuff. This isn’t full-time. You’ll work only when needed on a flexible, hourly basis.  🧠 WHAT YOU NEED TO KNOW• You’ve built complex ManyChat flows (tags, conditions, randomizers, segmentation, etc.)• You know how to integrate AI/GPT inside ManyChat (custom fields, logic, OpenAI calls)• Bonus if you know Make or n8n• You care about clean structure and don’t create messy bots• You’ve worked with coaches, creators, or product brands — or you learn fast COMPENSATION• Starting at $15/hour• You’ll only work on selected tasks when my workload is full (this isn’t white-label) 🚀 TO APPLY Send me:1. A

140
Angel_DeCastro
saad sayeh
saad sayeh
asked in General Q&A
how to dm the new follower

Can you please enable 'Follow to DM' beta feature for my Instagram-connected workspace?

512
josip
DonnaM
DonnaMChannel Explorer
asked in General Q&A
Email Capture not working

I have tested my new automation, for a free guide but capturing their email address before they get access. I toggled off the ‘skip’ option to ensure they needed to enter an email, but on testing, and word triggers their access to the guide.How can I change this please? The whole point is to capture their email but without a funnel / sign up page

6815
Aafia Umair
Helenw
HelenwUp-and-Comer
asked in General Q&A
Issue with Thrivecart Links when setting up automations

Since the recent changes to Manychat I am unable to set up automations with buttons that go to Thrivecart links. I just get an error message stating that it is not a valid link ….. This is so frustrating especially considering in my field Thrivecart is one of the main forms of external links to get affiliate income / recognition.The only way I can do this is to add the link in the text but that isn’t a great customer experience as they then have to copy and paste it anyway.Any idea when this glitch will be addressed / fixed? Is there a different way for me to get the convent clickable links for my followers?

173
Fabio Gaulke
Kaue Madureira
Kaue Madureira
asked in General Q&A
Primeiras mensagens enviadas não estão sendo entregues

As ações acima foram disparadas com o modelo Utilitário, mas não estão sendo entregues por nada, tentamos dar um time, para ver se ia mas não tivemos sucesso, trocamos o modelo, também não tivemos sucesso.

90
Kaue Madureira
merycrisG
merycrisG
asked in General Q&A
Manychat as Partner App Not Showing up in Ads Manager. And I cant find the JSON Code

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app. 

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h2bhipotecas
ColdBrew AI
ColdBrew AIUp-and-Comer
posted in General Q&A
Instagram Ad trigger - manychat not showing as partner app in ad manager

I already went through this in detail: https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger#h_01J5X89X1VV5ZEZYGZQG65X1FH The instagram ad trigger is working and is live. It has the quick reply and works. When I come to integrate with the facebook ad manager however it does not show manychat under the partner apps.  I'm basically having the same problem highlighted here: https://community.manychat.com/general-q-a-43/partner-apps-not-available-as-option-during-ad-creation-4973?postid=15731#post15731 Any fix? 

282
h2bhipotecas
ram
ram
asked in General Q&A
Sending Welcome Message to New Instagram Followers with Manychat

Hi Manychat Support,I'm interested in using Manychat to automate a welcome message for new followers on my Instagram account. However, I understand that Instagram's API doesn't currently allow for automated direct messages.Could you please advise on any alternative approaches I can use to achieve a similar outcome?I'd appreciate any insights or recommendations you can offer.Thanks in advance for your assistance.Sincerely,Ram

72003
cavagnaro
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