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Hi all, I have created a quiz where I want the ability to remind users to answer the questions if they don’t answer or “drop off”. Currently the set up is this: But when I run through it, if I drop off on the second question, it sends me the reminder message for BOTH questions. So if I’m on question 3, I get it three times etc. I have tried SO MANY THINGS and I can’t get it to work! 

I need help with a refund, I had an incorrect discount on my credit card and I can't talk to support, can anyone help me?

Hi everyone! I’m experiencing a strange (but very critical) issue with Instagram integration.• My Instagram business account is connected to my Facebook Page.• I am the Business owner and have full control in Meta Business Manager.• When I try to connect Instagram in Manychat, it says the account is already connected.• However, when I log into Manychat (via Google or Facebook – both show the same profile), my dashboard is completely empty and shows “You don't have a channel”.It looks like the Instagram ID is assigned to an existing Manychat workspace, but that workspace is not visible in my account.I did not create multiple Manychat accounts. I always used the same Google/Facebook login.

 Hello, I need to know if I can message my contacts please, as if not, you need to stop charging for people that I cannot message. At the moment, I can only contact the 317 people, not the 26,000, if there is no way of doing this then I should only be charged for the 317. If there is a solution, please share it, as it is critical for my business.  Thanks 

Hey everyone, I've been dealing with a frustrating issue for about a month now and can't figure out if it's a bug or something on my end.**Setup:**- WhatsApp Business via Manychat (PRO)- Click-to-WhatsApp (CTWA) ads running on Meta- Automation trigger: CTWA click from a specific ad + keyword "contains" trigger as backup- Everything is connected, live, and was working perfectly for months**The problem:**Some leads click the ad, message us, write the exact keyword — and the automation simply doesn't fire. No flow assigned, no tag applied, nothing. But the contact DOES appear in Manychat's contact list.**Key details:**- Contacts show up in Manychat with NO tags and NO flow history- Always new contacts (not re-engaging old ones)- Happens across multiple different ads, not just one- Started ~1 month ago with no changes on my end- Meta shows more ad clicks/conversations initiated than Manychat shows flow acti

Hi! I’m struggling with the best way to automate tag changes.  here is my tag structure:Service A UnqualifiedService A QualifiedService A Qualified PlusService A BookedService A ConvertedService B UnqualifiedService B QualifiedService B Qualified PlusService B BookedService B ConvertedService C UnqualifiedService C QualifiedService C Qualified PlusService C BookedService C Converted all new contacts are tagged with Service A Unqualified, Service B Unqualified and Service C Unqualified. I’m doing it this way bc my main entry point is send to DM from a meta ad and it has to start with a message with buttons/conversation starter and no next stepI have some auto tagging for stage changes in place, and I will manually assign tags as well. someone may go from Service A Qualified to Service A Qualified Plusthey may go from Service A

Help! I’m wanting to trigger a custom flow from one organic content post. 2 pathways with 2 seperate keywords that trigger the flow. I already have the flows built out, I don’t need any suggestions from AI to build these out.Can I implement this without using the AI inside manychat build out or am I missing something?Thanks in advance

Hi there, Facebook just banned my only method of login which is via Facebook login. My Ads and business have been paused for more than 24 hours at this point. I’ve submitted a ticket and emailed to Manychat team but no reply. What should I do?

I set-up this workflow instead of the other comment dm workflow because it doesn’t take two steps to send the link to someone. For some reason, its not working at the moment

 "Hi everyone!I'm setting up an automation to reply to messages on my WhatsApp. However, when I send a message to a customer myself (after 24 hours of no contact), the Manychat automation is being triggered.Is there a way to trigger a WhatsApp automation only when a third party sends a message, and not me?"

Can you please help me with this, I made a flow with an external request from Make, sometimes get the answer messages in my phone sometimes not. For example, if i ask to Gemini “what day is today” it answer correctly but if i ask for another situation that need more characters answer correctly in the response tab inside the configuration of the external request, but this messages not is display in my WhatsApp, it displays the last message.

Hi, I need to export contact list, not the responses in the inbox that are connected to the google sheet, I mean I have for example 4500 contacts in  my list, how can I export them to .csv file or something similar?

Hi Everyone, I’ve tried many troubleshoot and ensures that:Facebook page and instagram accounts are being connected (I see from setting > linked accounts in page settings) Im the owner of the page with full control I ensure that i click ON on “allowing message” from another aps in Instagram account I ensure that my instagram is professional account; creator. (I use another MC Account that connected to creator account but it works well) I already tried to disconnect/remove manychat-IG from my Instagram and try to connect as a channel again, but failed When I try to connect instagram as a channel, after I log in to instagram log in pop up window, it shows like picture above.  I watch several YT video as troubleshoot but none work  

Hi everyone,I need some urgent help regarding a ManyChat account.The current owner of the account is no longer connected to our business, and we want to completely remove their access—including all integrations, settings, and admin rights. Unfortunately, we do not have access to their login and cannot coordinate with them directly.Does anyone know how to: Disconnect all integrations and remove the former owner’s access? Transfer full ownership of the account to a new admin without needing the current owner’s involvement? Would really appreciate any guidance or experiences from others who’ve gone through something similar. Thanks so much in advance!

I have a trigger YELLOWSTONE and the URL is correct for that ebook, but manychat keeps sending a completely different URL that goes to the NORTHEAST BUNDLE - which is a completely different thing. I’ve deleted and started over - it still does the exact same thing. It’s the only one (that I know of) out of the 17 I set up yesterday to do this weird switch. Please help.

Can I get Manychat to reply to comments on a facebook PROFILE in other words the profile for me? Or does it have to be a PAGE? Because I just did a live stream from my page and had people comment a specific word to get my free gift and I got about 500 replies! I never expected that. But this is on my profile not my business page

How can I manage labels? Edit, delete…And how do we filter conversations by label?

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you. 

 I have created a manychat flow to collect emails and add a contact to AC. The firstname (or last) is not showing for AC. I have tried workarounds via chat gpt’s help to no avial. What can I do?

Every day or so I get a message that our TikTok account is disconnected and needs to be refreshed. Is this a normal issue? It is stopping us from making our chat flow work. None of our other accounts(FB or IG) are having this issue. (Yes we have a business account and it appears to work fine when it is refreshed and connected.) 

I would like to send some promotional message to my customer outside 24 hours. What is the best way for me to reengage with them and informing all my contacts about our new promotions?Can I invite them to subscribe to our messenger list for promo & updates and send them broadcast related to our new promotion package using this messenger list in the future?Or I can only use marketing message feature to send promotion related mesaage although they have subscribed to our messenger list for promo & updates?Is messenger list function allowed to use for braoadcasting  marketing message to customer outside 24 hours?

buenas tardes, alguien podría indicarme para qué sirve el API de manychat, por favor? c{omo puedo aprovecharlo? gracias