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3039 Topics
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
Marcin Baćko
Marcin BaćkoMessage Musketeer
published in General Q&A
FAQ: All you need to know about the Manychat basics

Hello Manychat Community For some time I see there is a lot of people that are just asking for money instead of help.Of course, I helped a tons of people here for free and a lot of just paid me for my time and my knowledge even when I don't ask for that.But to the point.Here is something from me for FREE hope you like it. 1. Can I use Manychat on FB groups, Personal page, TikTok?NO, Manychat is dedicated only for:Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account 2. I got a Free account and it asked me to buy a pro but I did not reach 1000 contacts why?Manychat represents paid plans wrong on so many levels and they should fix it! HERE I will represent you what really Free account let it do.FREE:max 1000 contacts 1 Team member 4 growth tools (mean 4 automations live) 10 tags 3 keywords 2 sequences 1 Live chat seats Manychat brandi

44590
Marcin Baćko
Terrain
Terrain
asked in General Q&A
ManyChat Broadcasting & Contacts? No Broadcasting button, what is the value of keeping contacts?

Hi all, Been using Manychat with much success, however I am unable to find a use for keeping and paying for all these contacts. I want to be able to message all my contacts about a new app i have coming, however, I cannot find broadcasting in the browser or in the app. How do I message all of these contacts without sending it individually 11,000 times and getting a 24 hour ban on Instagram??

00
Terrain
jxta
jxta
asked in General Q&A
Is there a way to create a new event on outlook

I want to connect my whatsapp bot so that users can create appointments from whatsapp connected with my outlook calendar (or other i can change calendars) and then send reminders for the appointments.

00
jxta
Maveric1289
Maveric1289Up-and-Comer
asked in General Q&A
Connecting Stripe to WhatsApp via ManyChat for Payments

Hi everyone,I'm from Mexico, and I'm exploring the possibility of integrating Stripe with WhatsApp through ManyChat to receive payments directly within the chat.Does anyone know if this is possible? If so, what would be the best approach to set it up? Any guidance or best practices would be greatly appreciated!Thanks in advance!

00
Maveric1289
Propel
PropelUp-and-Comer
asked in General Q&A
manychat not sending automation emails

Hi everyone!I am having problems getting manychat to send emails to people commenting on instagram posts.  I do have the auto messages working but the emails never go out.  Below you can see my flow.  I have opt in selected on email collection so i’m not sure where i’m going wrong.  Thanks for your help! 

452
rodrigo_silvano
ghalibsoomro
ghalibsoomro
asked in General Q&A
How to apply pagination in API

Hi there,can anyone guide me how can we add pagination params in api request?? for example if i’m trying to get contacts using custom fields then its just returns the first 100 contacts how can i get the next page ??

331
oitent
BleedingHeart
BleedingHeartUp-and-Comer
asked in General Q&A
Problem with ChatGPT Response

Hi, i created a small demo where the chatgpt response is stored in userfield (type text). And if i want to send the content of this field/response to an instagram message, there is only the content “{{cuf_12546454}}” instead of the correct response.  I used the Chatgpt integration similar like https://help.manychat.com/hc/en-us/articles/14281251371164-ChatGPT-integrationAny ideas? Thank you!

02
BleedingHeart
cavagnaro
cavagnaroUp-and-Comer
asked in General Q&A
Show country flag in Whatsapp Messages

HelloWhen I set a text I can’t see the country flags, only a few like red, white, black flags. How to use the country ones? 

00
cavagnaro
Iochucki
IochuckiUp-and-Comer
asked in General Q&A
Limited user permissions

I need details about the permissions I can give to a specific user. I don't want the live chat agent or editor to see the customer's number and email. Is it possible to do this?

13
rodrigo_silvano
B
bevUp-and-Comer
asked in General Q&A
help!!

how can i use manychat bot to blast messages to different TG private channels

03
Gustavo Boregio
asdfadsfasdf
asdfadsfasdfUp-and-Comer
asked in General Q&A
Where are the daily analytics for automations?

I don’t see any graphs for daily stats. I’d love to know how many people triggered my automation on any given day. How can I access this basic functionality?

02
asdfadsfasdf
M
Mike0908
asked in General Q&A
What is the process for managing bots for clients using a business account instead of a personal account?

For facebook and Instagram, I have a small business where I deploy and manage manychat bots for my client business.Right now, they add my personal facebook as an admin to their Meta Suite, then I connect with my personal account.I would like to do everything through a business meta account instead to look more professional. What is the process to connect using a business page instead of my personal one?I’ve done some research but have not been able to test yet. My understanding is that I create a business page on Meta, then the client must add my business portfolio ID as a partner to their Meta Suite and grant me permission.This would keep all of my personal info separate from the business as they are granting the business permission. I then would log into manychats with my personal account and I should see their accounts to manage.Is this the correct process? I haven’t been able to test, but want to understand before I have my clients make a bunch of admin changes only to have it be u

00
M
JimmyFitune
JimmyFitune
asked in General Q&A
Add WhatsApp phone number to System Field

When a website visitor clicks on a WhatsApp link, which initiates an automation, is there a way to automatically grab the persons WhatsApp number and add it to their System Field?Or do I have to ask over WhatsApp for them to share their number with me in order to capture that user data and store it as their phone number in the system field?

01
rogerioaraujo
ClaudiaDSTT
ClaudiaDSTTUp-and-Comer
asked in General Q&A
No guarda avatar de WhatsApp Business

Hola a todos. He intentado guardar en repetidas ocasiones el logo de la compañía en el avatar de WhatsApp Business pero no guarda, en cuanto cambio de pagina, actualizo o realizo alguna acción se borra solo.  Alguien me podría ayudar?

442
ClaudiaDSTT
sneacaremiami
sneacaremiamiUp-and-Comer
asked in General Q&A
How to Stop Automation After Customer Replies?

Hi everyone,I'm looking for a way to stop the automation after a customer replies to our bot. For example, if someone texts us and the bot sends an automatic reply, I want the bot to stop sending automatic replies if the customer texts again.Is there a way to achieve this?

5547
Charlie Boy Productions
larrypaby
larrypaby
asked in General Q&A
Condition Block more than > 10 limitation !!!

Currently I have 10 conditional blocks, whenever i duplicate it doesnt show nor when i try to add, the option to add is missing. I checked the console and found this error is this is a bug or something im subscribe to PRO by the way.

00
larrypaby
M
moodeeest
asked in General Q&A
How to Resolve ManyChat Instagram Connection Issues?

My business Instagram account was previously linked to another ManyChat account. However, when I log into that ManyChat profile, I don’t see any Instagram account connected.When I try to connect my business Instagram account to a new ManyChat profile, I get an error message saying:"This account is already connected to another profile. Do you want to send a request to the owner of ManyChat?"The problem is that I don’t know which of my ManyChat accounts is the owner. I remember linking one specific ManyChat account to Instagram, but when I log into it, there is no indication that Instagram is connected.I have tried multiple times to remove any linked websites from my Instagram profile settings, but that didn’t solve the issue.What should I do to successfully connect my Instagram account to my new ManyChat profile?

01
Fabio Gaulke
jonathan_337
jonathan_337
asked in General Q&A
Using WhatsApp API instead of integrating into Meta

Can manychat use the WhatsApp api for integration instead of losing access to my WhatsApp business app?

02
Fabio Gaulke
Adilinan
AdilinanUp-and-Comer
asked in General Q&A
Can someone help me how this is possible?

Hello, this is the part of my automation. So, there’s a ‘Send Message’ step at the end of the automation, its count is ‘1’, which means it already sent a message to a user. There’s a ‘Insert Row’ step that is 2 step before the ‘Send Message’ step and its count is ‘0’. Is there anyone who can explain how these automation is skipping a step?

00
Adilinan
maxvonwithem
maxvonwithem
asked in General Q&A
Ice breaker whatsapp

Im trying to setup ice breakers on whatsapp to get our leads to redirected to a curtain flow.The button(s) show up in the chat, but they are not clickable. Also the text bar on WhatsApp is gone whenever the ice breakers are on. This is on my device but also a few others.Please help

143
rodrigo_silvano
saradakrony
saradakronyUp-and-Comer
asked in General Q&A
Google sheet error

If you have the time and energy to help me that would be great ❤ I have set my steps well after following tutorial, but still gives me this error {{cuf_12023943}}  

516
saradakrony
hemhealer
hemhealer
asked in General Q&A
Auto Reply Language Glitch?

Hi All! Recently our autoreply language changed from English to Spanish and we can’t find an answer to correct his. Any help greatly appreciated!Hem Healer

00
hemhealer
Outstanding Solutions
Outstanding Solutions
asked in General Q&A
How to disconnect Gmail from my Sign in options?

Manychat provides 4 different methods to sign in, but once connected to any method I can’t remove or disconnect it I need to disconnect signing in via Gmail how can I do it please?

2846
rodrigo_silvano
Lorj
Lorj
asked in General Q&A
I'm in the USA - why 'not available in your country'?

I’m in the USA but I get the ‘TikTok doesn’t have Manychat for your country yet, but we’ll keep you updated’. Huh? As far as I can see, it is available in the usa. I’m not on a VPN, just to anticipate that question.

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rodrigo_silvano
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