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2929 Topics
OliverDK
OliverDKChannel Explorer
asked in General Q&A
broadcasting can't find the "promotional content tap"

Hi, I’m having trouble understanding how to correctly set the content type for my broadcasts in Manychat.I’ve created a list where users have explicitly opted in to receive daily updates (promotional messages). However, when I send the broadcast and check afterward, it’s marked as non-promotional content, even though the message is promotional in nature.When I’m setting up the broadcast, I notice a "Reason" field during the process, but it only shows me the list I’ve created and doesn’t give me the option to specify whether the broadcast is promotional or non-promotional. I can’t find any settings or options to adjust this during the setup process.Could someone guide me on how to properly configure the broadcast type as promotional? Thanks in advance for your help!

356
OliverDK
J
johndoe0x0Up-and-Comer
asked in General Q&A
Persistent Telegram menu

How to create a persistent Telegram menu for chatbot?

20
J
Khrystyna
KhrystynaUp-and-Comer
asked in General Q&A
Telegram Menu

Hello) I have a problem with adding the Telegram Menu to the message, I cannot add a message to the button, tell me how to do it? 

223
J
Diaa Essam
Diaa EssamRising Conversationalist
asked in General Q&A
collected data not saved in chosen spreadsheet.

Whenever I try to save my custom fields collected while the interaction between the bot and the user in my spreadsheet, the file is always empty, no inserted data at all however the file name is chosen right also the name of the column. Can someone help me?

164
Diaa Essam
crissebasbol
crissebasbol
asked in General Q&A
Multiple WA numbers in livechat

Hello folks,I have 5 whatsapp numbers . I would like to handle the those 5 numbers in the same account or at least in the same live chat. Anyone has any idea to implement something like this?  

91
Fabio Gaulke
victorbank
victorbank
asked in General Q&A
as automacos do whatsapp nao iniciam, muito menos as mensagens manuais que envio, sempre pedem para falar com o suporte, o que devo fazer?

as automacos do whatsapp nao iniciam, muito menos as mensagens manuais que envio, sempre pedem para falar com o suporte, o que devo fazer?

81
Fabio Gaulke
andersontomaz
andersontomaz
asked in General Q&A
Issue with ManyChat API – GET /fb/subscriber/findBySystemField Not Returning Data for Phone Parameter

Hello,I am experiencing an issue with the ManyChat API when using the GET /fb/subscriber/findBySystemField endpoint.When I pass the phone parameter in the query, the response is always:[  {    "body": {      "status": "success",      "data": []    },    "headers": {      "date": "Fri, 31 Jan 2025 19:52:25 GMT",      "content-type": "application/json; charset=UTF-8",      "transfer-encoding": "chunked",      "connection": "close",      "strict-transport-security": "max-age=31536000; includeSubDomains; preload"    },    "statusCode": 200,    "statusMessage": "OK"  }] I have tried using the phone number with and without the "+" sign, but the issue persists. However, if I change the parameter to email, the API returns the full contact details as expected.It is very important for this to work correctly, as I do not always have the person's email, and I need to locate them by their phone number instead.I would appreciate your assistance in resolving this issue.Looking forward to your respons

81
Fabio Gaulke
Joanna
Joanna
asked in General Q&A
AUTOMATION PROBLEM

Hi everyone, I have a problem wiht automation that I don’t know how to turn off and it’s active on my IG. The automation is about anyone commenting anything under any post/reel rusults in getting a message about unrealated thing (always the same one). So if there is an automation for a word, let’s say IDIOM, they get the right message, but if they comment something different, literally anything else, even “good job” - they immadiately get a message (unrelated to any post) and I don’t where to find this automation and first of all - how to turn it off :( 

71
Fabio Gaulke
florian berlin
florian berlin
asked in General Q&A
whatsapp connection unable

hello i don't know what more to do.  I tried to use WhatsApp OR I tried to connect. this comes at the end:  You can't complete the setup process because your business doesn't meet WhatsApp's policy requirements. If you think this is incorrect, reach out to Meta Business Suite support for help. everything I checked makes sense and now I really dont know what to do. im not able to connect.do you have any ideas?? 

91
Fabio Gaulke
alvarop
alvaropUp-and-Comer
asked in General Q&A
Issue Integrating Phone Number with WhatsApp API via Manychat

Hi everyone,I’d like to share an issue I’m experiencing while trying to integrate a phone number for use via the WhatsApp API through Manychat.Initially, when attempting to integrate the phone number for the first time, we encountered a problem—the verification code from Meta never arrived due to an issue with our device. Once we resolved the device issue, we attempted to finish the integration process. However, since it took us some time to fix the problem, the browser did not function properly when requesting a new code. As a result, we decided to restart the process.To ensure a clean setup, I went to Business Manager, deleted the WhatsApp Account, and started the integration again from Manychat. However, just before reaching the step where we request the verification code, an error message appeared stating:"The selected commercial portfolio has the following restrictions, which may affect your ability to create or modify WhatsApp Business accounts."We attempted the process multiple

373
Fabio Gaulke
anp5990
anp5990Up-and-Comer
posted in General Q&A
app isn’t working

I’m experiencing a persistent issue with Manychat. No matter whether I’m at home or at work, the platform keeps displaying an Internet connection problem error, even though my internet is working perfectly fine. I’ve tried accessing Manychat from different locations and networks, and I even tried deleting the app and reinstalling it as well as rebooting my iPhone but the issue remains the same. It has been like this for a couple days at lleast.   Could you please help me troubleshoot this ASAP? It says Give your connection another go check if you have wi-Fi and data And try again 

120
anp5990
ResgateCDP
ResgateCDPUp-and-Comer
asked in General Q&A
INTEGRAÇÃO DO MANYCHAT INSTAGRAM COM WHATSAPP

EU TENHO UM FLUXO QUE FAZ TUDO AUTOMÁTICO, INCLUSIVE GERA O CONTRATO PARA O USUÁRIO, PORÉM QUANDO ELE PREENCHE UM FORMS QUE FAZ ESSE CONTRATO, EU TENHO UMA INTEGRAÇÃO COM O MAKE QUE ESSE CONTRATO É ENVIADO PARA O EMAIL, TEM ALGUM JEITO DE EU FAZER ISSO NO MANYCHAT PARA ELE RECEBER ESSE CONTRATO NO WHATSAPP?BASICAMENTE O QUE EU QUERO É QUE APÓS ELE PREENCHER O CONTRATO, ELE RECEBA NO WHATSAPP DELE O CONTRATO JÁ PRONTO, NÃO NO EMAIL. EU JÁ TENHO O NÚMERO DO USUÁRIO ARMAZENADO, SE TIVER PREFERENCIALMENTE COMO EU FAZER ISSO DE FORMA GRATUITA, SERIA O IDEAL.CASO NÃO SEJA GRATUITO, CONSEGUEM ME FALAR QUAL A FERRAMENTE E COMO USAR PARA FAZER ISSO?

190
ResgateCDP
saradakrony
saradakronyUp-and-Comer
asked in General Q&A
Google sheet error

If you have the time and energy to help me that would be great ❤ I have set my steps well after following tutorial, but still gives me this error {{cuf_12023943}}  

475
Sami Mahin
Levy
LevyUp-and-Comer
asked in General Q&A
Google Sheet Troubleshooting

Hey, My data isn’t transferring to a google sheet in one of my manychat accounts for some reason.  I tried to go to the help centre for troubleshooting but the page isn’t there anymore.  I’ve refreshed permissions and no luck. All the input fields are fine and functioning - and i’ve selected the right sheet. Thanks Carrie 

202
Sami Mahin
mejia8906
mejia8906Up-and-Comer
asked in General Q&A
Issue updating an IG automation

Hi community, im triying to update my current automation (Instagram) with some edits and when I press update, and error message appears with “stop linked ad in your ads manager before taking this action”. I have tried countless times, stopping all campaigns in the ads manager but its still not working. Need help! 

2147
maks.berryagency
ACTexas
ACTexas
asked in General Q&A
Help With the App

For the past few days, the app keeps saying I am not connected to WIFI but I am. I can’t connect my FB post to Manychat via the app. I have deleted and reinstalled and signed in and out. Any ideas how to fix it?

40
ACTexas
American Entrepreneur women
American Entrepreneur womenUp-and-Comer
asked in General Q&A
Problem Find the request to connect manychat

I have manychat app on my phone linked already to my Instagram page, I want to upgrade to pro I was told I could only do that from my laptop, Now in linking to my Instagram page is difficult, can't find here the request to link is sent.  

132
American Entrepreneur women
uthmod
uthmod
asked in General Q&A
Cannot find broadcast tap

Hello there,I would like to export my contact data to google sheet. Everywhere in Q&A says I have to set up an action block then broadcast them to the contacts…(Frankly speaking,  it is not intuitive) But I cannot find the Broadcast tap on the left.Is it a Trial account thing or the broadcasting function has been sunsetted for good? THANKS!Thompson 

71
Gustavo Boregio
Zidan Akel
Zidan Akel
asked in General Q&A
Help - I need to set up 5 manychat accounts, but I face this issue

Hey everyone,I run a sales and lead gen agency for influencers and I am leaving high level as their automations are buggy.I want to set up on here and I currently have 5 Instagram accounts i manage.How do i set up all 5 IG accounts without the client paying for it on their side, I have access to their pages of course, but when I log in it’s asking them to approve my request, make me an admin in *their* manhychat and then prompting them to set up a subscription to add a new user.I want all of the manychats accounts to be owned, managed and paid for on my side, 100%.My agency is a done-for-you serviceMy contracts with all of the clients is for a revenue % where i cover all costs of software / staff, so I know have to go back on agreements.How do I fix this, thanks.

101
Gustavo Boregio
Mosh_mel
Mosh_mel
asked in General Q&A
problem with Make Api integration and sub accounts

Hello, nice to meet you alli just started a trial for the pro plan and im facing some issues1. API connection with Makei created An api key thru My profile > API settings > generete api keyand i entered this API  to manychat integration at Makebut i get this error “[401] Wrong token”Maybe it is because of im on trial? i tried to find guides about it but nothing worked2.When i openned a sub account for another facebook page it asked me to upgrade this sub account for proi thought the payment is per contact not per sub-accountsand agian maybe it is a problem that happen only on trial period?thanks 

2373
jotave
Ritbox
Ritbox
asked in General Q&A
The action buttons for some reason are not working on Android phones

The action buttons for some reason are not working on Android phones, is anyone experiencing this too and has a solution?

50
Ritbox
AlexManyChat
AlexManyChat
asked in General Q&A
Discrepancy ManyChat Message Sent VS Messaging Converstion started in Facbook ADS

Hi everyone,I’ve noticed a discrepancy between the number of messages sent in ManyChat and the “Messaging Conversations Started” metric in Facebook Ads.In Facebook Ads Manager, it shows 250 messages sent, but in my ManyChat bot (AdTrigger), it only reports 150 messages sent—a difference of 100 messages.Everything is properly connected, so I’m wondering what might be causing this mismatch. Could it be due to how ManyChat tracks messages vs. how Facebook logs them? Has anyone experienced something similar or knows why this happens?Thanks in advance for your insights!  

70
AlexManyChat
snoudesignstudio
snoudesignstudio
asked in General Q&A
Reply a message after the File type data collection

I would like to configure a message to automatically respond to my user after he sends a file via WhatsApp, something like "your file was received successfully", the problem is that by default, when waiting for a file to be sent, manychat forces the success condition as an action, and as far as I know... it is not possible to continue the flow after an action. 

30
snoudesignstudio
cenz5209
cenz5209
asked in General Q&A
How to make Live Chat Agent only see conversations assigned to her?

Hey everyone!I've started working with a VA to manage messages on my Instagram page, but she should only see messages from contacts with a specific tag. Her job is to sell one service, so she doesn't need access to all messages.Right now, even though the contacts with that tag are assigned to her, she can still see every message we get. This makes things difficult because she has to search for her contacts manually on her phone.Any ideas on how to fix this?

60
cenz5209
aknicholson
aknicholsonUp-and-Comer
asked in General Q&A
Story replies not quite working

I have a stories request automation based on a keyword, but most of the messages people reply with land in my message requests and the automation doesn’t work.  Is there a setting or something to make message requests still work? 

122
aknicholson
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