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3527 Topics
jadtouma
jadtouma
asked in General Q&A
Cost is too high...

I use Manychat for automated DMS only, i dont need or require to have a repository of my previous contacts, and im getting charged wayy too much money because i now have 5k+ contacts, I got charged $80+…. For my use case where i only need automated dms, is there a way to reduce the amount of subscribtion im paying? 

556
Gustavo Boregio
kretovsky
kretovsky
asked in General Q&A
Facebook Comment post automation second time on the same post?

Hello, it is possible that if user second time comment specified post then second time manychat start the flow for him with private message?

91
Gustavo Boregio
Iñaki Rossi
Iñaki Rossi
posted in General Q&A
what are you waiting for?

 what are you waiting for to improve the manychat instagram features from the computer (web), it is very limited and I am missing opportunities for those who interact from those devices whether they are windows or ios.

121
Gustavo Boregio
Manychat1
Manychat1
asked in General Q&A
How to create a flow on ManyChat to collect information from customers sequentially

I'm creating a flow on ManyChat where I ask customers questions to collect information and then recommend products that suit them. However, when I preview it on Messenger, it sends a series of questions all at once without waiting for the customer's response. How can I ask customers one question at a time, wait for their response, and then move on to the next question after collecting the information?

243
Kali - AFYC
nacholc
nacholc
asked in General Q&A
How to send multiple images from n8n to ManyChat for WhatsApp?

Hi everyone 👋I'm trying to send multiple images from n8n to ManyChat, so they can be displayed in a WhatsApp conversation, but I can't get them to show up properly.Has anyone successfully done this?I’d appreciate any tips or examples on how to make it work.Thanks in advance!

131
Gustavo Boregio
MarceloJBresciani
MarceloJBrescianiUp-and-Comer
asked in General Q&A
Whatsapp message line break

Hey guys,I have a problem when I pass a "Last Text Entry" message to an external API. It returns a JSON error when formatting the message, and the same occurs when I pass it as Header.Even clicking on JSON Encoder doesn't work.Prints Attachments.Has anyone experienced this error and could tell me how to resolve it?   

5354
gfreeman
Ricardo Ribeiro
Ricardo RibeiroUp-and-Comer
asked in General Q&A
Resposta na DM, mas nao está no meu Manychat

Alguém que fale portugues poderia me responder umas perguntas basicas antes de eu adquirir o produto? Estou com uma dificuldade… meu DM do instagram esta mandando uma mensagem de boas vindas, e isso nao está aparecendo na configuração do meu manychat. Isso pode ter sido fruto de tentativas antigas minhas, mas nao estou achando e nem sabendo procurar de onde configurei isso. Eu prciso remover isso antes de criar uma nova automação….  

435
Ricardo Ribeiro
Bryan84
Bryan84
asked in General Q&A
Instagram Subsciption

Is there a way to properly link my Instagram subscription to a many chat link? 

111
rogerioaraujo
Rakan4421
Rakan4421
asked in General Q&A
Founder

I subscribed to the pro subscription (95$) however, I am not able to start a new automation.When I try to initiate a new automation: 1- I received a message that this request is only for pro subscribers. 2- Or if opened Manychat from my laptop, it doesn’t process my request neither post it. Nothing happen when I click the button.  I only want Instagram automation and this why I pay for the subscription. Can anyone help me with this please ?  Is my subscription enough ? As it is named Pro. If not can I have a refund ? And if yes what should I do to make automations again ?

151
rogerioaraujo
Maryla
MarylaUp-and-Comer
asked in General Q&A
Automated answer on a Facebook post?

I am using Many Chat for instagram. It works perfect. But now I would like to use it also for Facebook. I have tryed to make aan automation on my post, for people who comment with a special world but I can not fint tamplate to do it. Can someone help me with it? 

235
Digitalmateus
drswaseem
drswaseemUp-and-Comer
posted in General Q&A
Fb messenger automation

Hi all,Greetings,I am new at many chats. I successfully automated my Instagram. But could not do for my FB page. Anyone please guide.

8517
Aafia Umair
UniqueInfluence
UniqueInfluence
asked in General Q&A
Automation When User Comments Specific Word on Post

Hi!  I have been using automation to send links to my Instagram and Facebook followers for many months now and love it.  In the post I tell them to comment a specific word and if they do then the automation sends them the link to purchase.  It has been working perfectly but I have recently come upon a new article from Meta (https://www.facebook.com/business/help/259911614709806) that sounds like they are now saying it is “comment baiting”.  Comment baiting: Asking people to comment with specific answers (words, numbers, phrases or emojis). My question is, does this apply to our automated messages and will this change things for this feature moving forward?  I’m not really baiting them it’s just an easy way for them to get the link right to their inbox automatically if they want it. I don’t want to use the automation if it’s going to get my account suspended or action taken against me in any way.Thank you!

1183
Digitalmateus
Swedishalexa
Swedishalexa
asked in General Q&A
Error 400 Session Invalid - How to solve??

Hey, this is the first time Im using Manychat. I tried to connect my Instagram account but the screen gets fully black with an error text “400 session invalid”. I tried to connect my instagram account both from a PC and mobile but I still get the same error. Does anyone know how to solve it?

1695
rm81
CindyStrong
CindyStrongUp-and-Comer
asked in General Q&A
How can I give my VA access to my account so she can help?

How can I give my VA access to  my account so she can help?

245
CindyStrong
Thefemalecheatcode
ThefemalecheatcodeUp-and-Comer
asked in General Q&A
Refresh Permission

Hello,I lost permission and tried to refresh. After it connects with IG the page says “person not found” but my IG is ok and working.Can someone please help me. Automations stopped. Thanks

192
Thefemalecheatcode
D
Digital Sista
posted in General Q&A
Manychat is connecting to a different Instagram and it will not allow me to connect the correct one

When I try to connect my Instagram, it is connecting to a different Instagram and I removed that Instagram and it will not allow me to connect the correct one.  I even created a new Facebook and it still will not connect the correct one. 

36211
rodrigo_silvano
toktasclips
toktasclips
asked in General Q&A
Instagram warns about excessive engagement from Manychat

I had previously set up comment automation via Manychat on a video with approximately 1 million views, and Instagram warned me that the account could be suspended. Now, I want to set up a comment automation on an account with 350,000 followers and videos with at least 350,000 views, but since I know it will get much more interaction, I don't want the account to be banned if I make the same mistake again. What path should I follow to get high engagement without getting caught by Instagram? Has anyone encountered this error before, or what is the solution?

191
rodrigo_silvano
SigridDabelsteinPhoto
SigridDabelsteinPhotoUp-and-Comer
asked in General Q&A
Cannot Connect my Instagram Account ☹️

Hi ManyChat community.  I NEED HELP!  I am just getting started with ManyChat, but am unable to connect both my IG & FB accounts.  I have both personal and business accounts for both, and when I go to connect, only my personal accounts show up, and ManyChats is suggesting I need to switch those into business accounts….but I already HAVE business accounts.  The troubleshooting & FAQ page is not helpful. 😕 UPDATE: I FINALLY FIGURED IT OUT!!!!

2043
Blendedblooming
aroberts14
aroberts14
asked in General Q&A
Someone to speak with- Automations not going out

I am on the pro plan. Automations are live. I have message in the opening dm before sending the next message. I have some people receiving the automation and some not. Some of the ones who are not page is public so it being private is not a thing. Someone also sent me a screenshot of them receiving my DM but with a blank message. It is attached. I will get several messages of people saying that no link was received. Any help would be greatly appreciated.  

110
aroberts14
PedroRoldao
PedroRoldaoUp-and-Comer
asked in General Q&A
Problems with main menu for Instagram (only on iPhone)

Hi,  I created a menu for the instagram with 3 items. I already tested this with an android and it works. With an iPhone the main menu only shows, at first, the first item. To be able to see the other items, i need to swipe up. Even though i have difficulties to select the first item.The first image shows the menu without swiping up.The second image shows the whole menu after swiping up. Does any one have problems opening the main menu in instagram with an iPhone too?

321
Rico
Business100
Business100
asked in General Q&A
Help with setting up CAPI

Hello!I did everything according to the instructions (https://help.manychat.com/hc/en-us/articles/14580897414300-Conversions-API-CAPI-integration) , but the event is displayed only in the event manager, however is not displayed in the ads.Please help, what could be the problem? I did everything according to the instructions

40
Business100
asgerlaursen
asgerlaursenUp-and-Comer
asked in General Q&A
Can a sequence run for ever?

Hey Fellow ManyChattersI am building a coaching flow, that checks in with my clients every morning during their time of relation to my business.I have an onboarding / permission flow that ends up adding the user to subscribe to my coaching sequence.Right now I have a TON of the same steps in the sequence (an automation trigger that runs the daily check in).But instead of having the same step duplicated (Feature request: copy step in sequence 😅) could I have a sequence with just ONE step, and remove and add the client every day, to re-trigger the same frist step of the sequence everyday?or maybe there is another way I haven’t come across yet for such a use case :-) Thanks in advance for your ideas, reflections and time :-)  Asger 

264
asgerlaursen
support yanisa
support yanisaUp-and-Comer
asked in General Q&A
Unable to use live

Hey there! I am trying to use the DM automation option on the free plan. No Pro options are in use but I am unable to “Go Live,” as it keeps forwarding me to the free trial Pro option, which ultimately charges you in 14 days. And I don’t have any live automation going on,so how do I opt out and go live in the free version? 

223
rodrigo_silvano
Lin_Chiva
Lin_Chiva
asked in General Q&A
Request for Assistance with Minimizing Subscription Costs

I am currently using Manychat primarily for a single purpose — to set up a trigger that sends an automated reply when someone messages my Facebook Messenger. At the moment, I am on a Marketing Automation plan that costs $25 USD per month.Since I am not utilizing any additional features beyond this basic auto-reply function, I would like to ask for your advice on how I can reduce my subscription cost, or if there is a more suitable plan that meets my limited usage.I would appreciate your guidance on how to proceed so that I am not paying more than necessary for features I do not use.Thank you very much for your assistance.

141
Fabio Gaulke
emigalvan
emigalvanUp-and-Comer
posted in General Q&A
Automatic DM links from comments NOT WORKING

Hi! I just signed up for Many Chat and created my first auto-DM for Instagram comments, and it's not working!I simply want to have a reply to that word in the comments and a private link sent when I comment. It's supposed to be super simple, but it doesn't work!Is there someone from support I can ask or call?THANK YOU

426
emigalvan
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