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3980 Topics
Grace Kenneally
Grace KenneallyUp-and-Comer
asked in General Q&A
Many Chat Training

Hello, I’m wondering if there is a basic guide to using many chat rather than the course? Please let me know!

324
Joren Wouters
bhavesh2000
bhavesh2000Up-and-Comer
asked in General Q&A
My post are not showing on manychat

When I Run Automation campaign My all Instagram reels is showing and 1 reels is mission and I want to apply automation on that reel but the reel is not showing up how to fix this error

361
Yekvisual
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Unsusbscribe BOT

Hi this is from the Unsubscribe from Bot automation on whatsapp. 1) is it possible to have quick replies on whatsapp???2) why START is not showed in the chat on whatsapp? if user doesn't no will never reply START3) is it possibile to add more quick reply? for what make sense?4) what means "if contact hasn’t engaged"?5) what next step can be chosen? What make sense?   

122
Mcaldarini
caiolmt
caiolmt
asked in General Q&A
Can't connect to my Instagram account

Good evening everyone,I'm just getting started with ManyChat and I'm having trouble connecting it to my Instagram account. When I click "Connect", it opens a pop-up that should probably take me to Instagram, but instead I get the error: "Sorry, this page isn't available."I'm not sure what to do. My Instagram account doesn't appear in Meta Business Suite because it's linked to a different email. I couldn't find anything helpful in the FAQ either.Thanks in advance for any help! Here's a screenshot of the error:  

91
Fabio Gaulke
CLICC_manyC
CLICC_manyCUp-and-Comer
asked in General Q&A
Apperently two automatizations are merged

Something strange is happening with our ManyChat automations. We have two flows: "Current WhatsApp" and "Not Current WhatsApp."In the image I’m sharing, users are supposed to be entering the "Current" flow, but the options they're being shown belong to the "Not Current" one.However, as you can see in the image, the CTR data appears under the 'Current' flow, and not in the 'Not Current' one.My suspicion is that the initial trigger is somehow redirecting users from the first step into the 'Not Current' flow, though that still wouldn’t fully explain the CTR numbers.We’re still quite new to ManyChat, and the base setup was actually built by an external developer, so we’re now trying to understand and audit what they did. Any idea what might be causing this? Note: “Whatsappp copy” was the previous name of  “current whatsapp”.Thanks in advance 

74
CLICC_manyC
P
pedromf06
asked in General Q&A
problema no Manychat

Pessoal, estou com um problema no Manychat.Ele envia a mensagem normalmente quando a pessoa comenta "EU QUERO", mas, quando ela vai para o privado e clica na opção de confirmação, o fluxo para e as mensagens não são mais enviadas.Alguém sabe como resolver isso?Será que tomei algum tipo de bloqueio por enviar muitas mensagens? Não recebi nenhuma notificação sobre isso.

211
Fabio Gaulke
Madelynfreya
Madelynfreya
asked in General Q&A
Manychat fail to send on instagram

Hi.I seem to have a problem with my latest automation. I turn it on - and it works… Once. And then it doesn’t - for no apparent reason.It is still live - there seems to be no problems in the backend, and the other automations seems to be working still.Any idea what to do here? 

142
Fabio Gaulke
fcsoares86
fcsoares86Channel Explorer
asked in General Q&A
Restart automation from keyword

I have an automation that transfers user between agent (this is to change fast when user wants to talk). So when any agent send any text the automation is paused. But I want that if the user sent a keyword, the automation restart and the flow start to change another agent to talk.Im not finding any option to restart automation :(

121
Fabio Gaulke
MarkAntoinius1
MarkAntoinius1
asked in General Q&A
WA Display Name rejected by Meta, but can’t update in Manychat – stuck in a loop?

Hi everyone,we’re having a tricky issue with our WhatsApp Business setup via Manychat and hope someone from the community can help:  Our WhatsApp display name “Fresh Hotspot” was rejected by Meta. At the same time, we submitted a Facebook Page name change from “Freshvenience Hotspots” to “Fresh Hotspot”, which has now been approved. So now, everything is aligned: our brand, our page (Fresh Hotspot), our website (https://fresh-hotspot.at) – but WhatsApp still shows the old name rejection.  Here’s the problem:  We connected the number via Manychat and can’t edit the name in Meta Business Manager. Meta Support says: the name was rejected by WhatsApp. WhatsApp Support says: they can’t change it and refer us back to Meta.  So we’re stuck in a loop. 😩 ➡️ Question: How can we resubmit the display name “Fresh Hotspot” for review in Manychat or Meta?➡️ Or how can we change the display name without disconnecting the number? Any help or similar experience would be appreciated. Thanks in

172
Fabio Gaulke
TZFLY
TZFLY
asked in General Q&A
cancel AI $25 upsell....

Trying to SIGN UP for pro $15 but system tries to charge $44, I am not finding a way to cancel the AI $29 upcharge.

141
Fabio Gaulke
Homesite
HomesiteChat Surfer
asked in General Q&A
need contacts in Manychat to grab Whatsapp number.

I automatically have messenger opening up after a form lead is submitted. The contact is saved in Manychat. I can’t figure out how to get the Whatsapp number into the contact on Manychat. anyone have an idea?   

255
rogerioaraujo
Homesite
HomesiteChat Surfer
asked in General Q&A
Send whatsapp template message on new api contact in Manychat

send whatsapp template message on new api contact in Manychatwhat's the easiest way, it's in first 24 hours.thanks 

111
rogerioaraujo
jobbee
jobbee
asked in General Q&A
Connecting Facebook Broadcast to ManyChat

Hey I have a broadcast channel already establshed on my fb business page… how can I connect that channel (myfb bus page is already connected to manychats) instead of establishing a new broadcast channel?

60
jobbee
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Stape/ Manychat capi

Hi,I've heard that  if I use Manychat capi, I can't use Stape/other capi on my site…is that correct?can u pls advice?

50
Mcaldarini
mnyniraula
mnyniraulaUp-and-Comer
asked in General Q&A
how to get a manychat free trial

Being novice, I need someone to show me how I can acquire the Manychat free trial and also help with the activation process. In order to fully utilize it, is there any special condition or advice?

513
rodrigo_silvano
Walmir Moreira
Walmir MoreiraUp-and-Comer
asked in General Q&A
Envio em massa no Instagram

Alguém sabe me dizer por que não aparece a opção de fazer envios em massa no Instagram ou é por que não tem mais essa funcionalidade? Minha conta é pró, já estou logado com Instagram, já dei todas as permissões e atualizei também, alguém pode me ajudar? 

132
Walmir Moreira
91pixels
91pixelsUp-and-Comer
asked in General Q&A
facing issue with user input being ""

No getting value in my last text input - i am getting value as just this “” 

72
Gustavo Boregio
Haru
HaruChat Surfer
asked in General Q&A
Issue with Automation Trigger for Clearing Custom Field

Hi ManyChat Team,I’ve set up an automation to clear a custom field for chat data collection, but it’s not triggering at all. I’ve tried refreshing and clearing the cache on my side, but the issue persists. Could you please check if there’s any problem or recent changes on your system?Thanks in advance for your help!

346
Gustavo Boregio
jennienunes
jennienunesUp-and-Comer
asked in General Q&A
Is there a way to Contact Support Directly?

Hello,I have spent 2 days trying to set up my ManyChat Flow with Zapier. And no one has responded. Is there a way to contact support directly to help me sort out my issue? 

182
jennienunes
jennienunes
jennienunesUp-and-Comer
asked in General Q&A
Error Message, Zapier not connecting to Manychat

I am trying to collect emails. I believe I have created the Action correctly in ManyChat.But Zapier is unable to pull the Action from ManyChat, what have I dont wrong in Manychat? 

171
rodrigo_silvano
Rachreddy
Rachreddy
asked in General Q&A
unable to add automation to older post

Hello, I’m trying to find an older post to add automation but I don’t get the option of ‘see more’. As suggested in some of the posts here. I’m on a free plan but I’m assuming that shouldn’t be the reason.  It’s not letting me go beyond posts from a month or two ago.  attaching a pic.  

81
rodrigo_silvano
jennienunes
jennienunesUp-and-Comer
asked in General Q&A
Connecting Manychat to Pabbly - What is "Contact for Testing"?

 

101
rodrigo_silvano
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
META -> MANYCHAT Looking for best practice FOR SALES CAMPAIGN

META  -> MANYCHAT Looking for best practice FOR SALES CAMPAIGN IDEAS?VIDEOS?YT CHANNEL?Can you suggest something on this topic? 

30
Mcaldarini
Homesite
HomesiteChat Surfer
asked in General Q&A
Setting Up ManyChat to Send WhatsApp Messages from Albato-Triggered Facebook Leads

I already have Albato triggering on new Facebook Lead Ads and pushing contacts into MailerLite. Now I need help configuring ManyChat so that: The lead’s name and WhatsApp number (received from Albato) populate custom fields in ManyChat An automated WhatsApp message is sent to that number using those fields What’s the best way to set up: The custom fields or tags in ManyChat to receive Albato data A WhatsApp flow triggered by those updates Any template/message settings to ensure delivery Has anyone done this before? Any step-by-step pointers would be hugely appreciated!

5811
Gustavo Boregio
douglastokuno
douglastokunoUp-and-Comer
asked in General Q&A
Stickers and reaction treatment on whatsapp

Hi guys, I’m working on AI agent with Manychat + Make and I noticed that when users responds with a reaction or sticker the content of the last input is the same from the last text message. I wonder if there’s a way to ignore when I receive a reaction or sticker from the user. Is there a way to capture this info? Thanks

163
Gustavo Boregio
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