Ask the community

Hi so as part of my Instagram DM automation, I’ve implemented the AI step to engage with commenters, and hopefully lead them to my monetized content. The number one complaint I get is the AI instantly answering, and I have not yet figured out how to fix this. I am not connecting it to chatgpt or anything. Everything else is working well, but its a shame as this (allong with little to no chat context/memory) seems to ruin the user experience. I would appreciate any help or workarounds.

The countries that can use coexistence has been updated. Manychat doesn’t show this should I still try to set it up? (From the UK)

When are you going to add carousel element for WhatsApp Templates?

Hey so my sms trigger this was working, but its not working anymore, my account is on trial, also I have done 10dlc and verfied everything, retried after 2 days, still its not working, it was working VOIP messages, but it triggeres but message is not sent, checked twilio the logs are not there for outgoing, anything that can be helpful not sure why? and how do I contact manychat team????

How do I make it so I can send a reel link through IG dm’s with manychat and it actually take them to the app instead of the desktop? I have tried a lot of things but nothing is working.

Hi, Contacts are not showing up, even after typing the name. In the contacts section is there, I tried also sending more messages to that account but still not showing up. What’s the problem?  

For the past month, my Instagram ads have been duplicating. We have gone through it multiple times and confirmed that we only had 159 people message but meta is saying 270 people. As you know that is a really big difference and can affect the cost of the ad by double.  They are saying this is an issue with manychat. I've never had this issue before, I've been using this for months now. Has anyone else had this issue? They were basically refusing to help me because it's not their problem. They're saying.

Hi everyone,My Instagram DM automation was working fine before, but the messages weren’t being delivered to the Primary inbox.I added the opt-in, and it seemed to work at first. However, now no messages are being sent when people comment on my posts.Is there currently an issue with Instagram automations?

I have tried everything and I keep getting the following error. I have permissions right, automations work on everything else but not for this. I have other clients it works for but not this one. Anyone get this error before?This happens when it tries to login to IG to verify the follower setup. 

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🚨 Pessoal, preciso de uma ajuda!Minhas automações não estão disparando áudios (mensagens de voz) no WhatsApp, mesmo com tudo configurado certinho.Alguém já passou por isso ou sabe o que pode estar causando esse problema?Será alguma limitação do próprio ManyChat ou algo relacionado à integração (ex: WhatsApp API, provedor, etc)?Agradeço demais se alguém puder me dar uma luz! 🙏

I have a pro account and am unable to click the go live button. It is blue, but when I click it stays blue and nothing happens. It is extremely frustrating because I have been paying for pro for years and I finally got a viral video, during the video going viral I was unable to set up the many chat. So thousands of people commented and never got delivered the lead magnet. I am frustrated because I don’t want to remove the video and risk losing all this traction but the dm automation is not working and I have been trying different options for over an hour. I refreshed all permissions, delete other automations, refreshed the page, started the automation over. So far nothing has worked. Has anyone else ran into a similar problems and how were they able to solve it

Hi All,I’ve set up an automation for when I go live on IG,I’m testing it now - going live with close friends,And it’s not working,My automations for reels and posts work fine,Any ideas welcomed!Thank YouJay

Hi everyone,I’m experiencing an intermittent issue with the Instagram integration.When a user sends us a Direct Message after clicking one of our Instagram ads, the message is sometimes not received or displayed in ManyChat Live Chat.I’ve attached two screenshots to show what’s happening: The first one shows the message sent from my personal Instagram account (“700k” and “343k”). The second shows the ManyChat Live Chat view — where part of the conversation appears, but the message “700k” never shows up. This doesn’t happen all the time; some messages come through just fine.Has anyone experienced something similar, or does the ManyChat team know what might cause this kind of message loss between Instagram Direct and Live Chat?  

ManyChat botum otomatik olarak yanıt veriyor, ancak dinamik bir yanıt oluşturmak yerine her mesaj için aynı yanıtı göndermeye devam ediyor. Bunun sebebi ne olabilir?  Her şey doğru ayarlanmış gibi görünüyor ve başlangıçta sorunsuz çalışıyordu. Ancak şimdi Instagram üzerinden bir soru sorduğumda bot her profile aynı standart yanıtı gönderiyor. İşin garip yanı, her şeyin hala düzgün yapılandırılmış gibi görünmesi.

I created a system with manychat + n8n. However, manychat gives random data without waiting for the data coming from n8n.What kind of solution can I apply for this?When I asked GPT about the issue, it said that manychat is timing out, so it does not wait for the data from n8n.

Bei mir funktioniert Manychat nicht, Kann keinen Content erstellen. Waran liegt es. Translated: Manychat isn't working for me; I can't create any content. What's the problem?

Hi Lainie here, just started Manychat and learning the ropes. I have set up Tiktok and IG, learning all the time. I just am so excited for 2026! HELP Have a top day? Lainie 😁

Is it possible to change the button text color? It isn’t visible in dark mode on my Macbook Pro.  

I had a simple dm automation set up and it stopped working the other day. When I test it, it works. But it isn’t triggering. I’ve tried refreshing permissions and even creating the same automation with the same keyword. I can’t get it to work.

I’m seeing WhatsApp template messages show as Sent, but Delivered stays at 0%. Other templates deliver fine with the same audience and setup.Already checked: Using a template send (not free-form), both inside/outside 24h window Contacts active/subscribed, E.164 format Template language/version consistent All placeholders populated Questions: Any known causes for “Sent but not Delivered” on templates? Specific log/error codes to look for that pinpoint the issue? Proven fixes/workarounds you’ve used? Thanks in advance! 🙏

Hello, Manychat Family! We’re aware of an issue where webhooks are not being delivered for some Instagram accounts. This may cause automations to fail to trigger or stop when a button is clicked. The issue has been reported to Meta, and we’re monitoring it while awaiting their response.We’ll share updates here as soon as more information is available. Thank you for your patience. Please also check our Status Page for more info.

I’m unable to view or activate the Live Chat Analytics feature, which is described in the documentation linked below. How can I enable it?https://help.manychat.com/hc/en-us/articles/14281089062044-Live-Chat-analytics