• Home
  • Ask the Community

Ask the Community

Do you have a question about Manychat? Try searching here.

1238 Topics

Happyhungrylittles
HappyhungrylittlesUp-and-Comer
asked in General Q&A

no matter what i do, i cant seem to upgrade

I’ve been using manychat pro but I got a new credit card. Because of this, my Manychat was removed from pro and is now basic. I can’t for the life of me find how to upgrade. Idk if it is a glitch, but there is no option anywhere to do it. Can anyone help with this? 

5
Gustavo Boregio
2 days ago
Softrefine SWD
Softrefine SWDUp-and-Comer
asked in General Q&A

Set Delay duration of less than 24 hours for delivering the next messages

Why it show error “Set Delay duration of less than 24 hours for delivering the next messages”. I set the delay of 3 Days but it not working. I metion the image below it show error like these one.  

1
Gustavo Boregio
2 days ago
The Collective
The Collective
asked in General Q&A

Content move from one many Chat to another Many chat account

Hi,Can we move all content automation contacts data from one many chat account to another account. If yes then how  ?

1
Gustavo Boregio
2 days ago
Outstanding Solutions
Outstanding Solutions
asked in General Q&A

How to disconnect Gmail from my Sign in options?

Manychat provides 4 different methods to sign in, but once connected to any method I can’t remove or disconnect it I need to disconnect signing in via Gmail how can I do it please?

0
Outstanding Solutions
2 days ago
Mohammed redha
Mohammed redhaUp-and-Comer
posted in General Q&A

Set up campgain is lost

Can not find it

1
Mohammed redha
2 days ago
Joseph Silva
Joseph Silva
asked in General Q&A

I need help adding audio

I'm trying to upload an M4A file for automation, but the system is recognizing it as an MP4 and giving an error : Unsupported 'mp4' format. You can use 'wav', 'x-wav', 'm4a', 'x-m4a'.

5
oarielgoncalves
2 days ago
ksurvila
ksurvila
asked in General Q&A

I Need Help With My Live Bot Chat

So I only have 1 automation on my dashboard, but whenever someone DM’s my IG, doesn’t matter what, it sends out an Auto DM telling people to send their e-mail. Now, I remember writing this flow but I have deleted it I’ve tried multiple times to click ‘refresh instagram permissions’ in case it was stuck, but it still says the same. I’ve tried everything and have searched everywhere, with no help to be found. Any ideas what I should be doing? Note: The 1 automation has nothing to do with the DM, it’s a comment flow

0
ksurvila
2 days ago
deshaad
deshaadUp-and-Comer
asked in General Q&A

Instagram accounts not showing up

Hi everyone,Hoping to get some help here as there have been support delays at Manychat. We have a new pro MC account and we are working with several influencers on Instagram. I have already been added as an admin on their Facebook accounts, and  their FB accounts are connected to Instagram, per MC recommendations. I have gone back and forth with MC, tried disconnecting and reconnecting, confirming 2FA, etc., still the Instagram accounts of the influencers are not showing up when I go to add a new account in MC. Has anyone dealt with this? It’s really slowing us down now and MC support is taking 5-7 days between replies. Thank you

2
deshaad
2 days ago
Robison Kunz
Robison KunzUp-and-Comer
asked in Manychaters em Português

Minha conta não conecta ao Messenger

Ao tentar conectar o canal de Messenger no Manychat, minha página já conta como “conectada”, impedindo que eu a conecte, mas não há canais de Messenger em minha conta do Manychat. O que fazer? 

1
Digitalmateus
3 days ago
fcsoares86
fcsoares86Up-and-Comer
asked in Manychaters em Português

Automação com Keyword

Boas pessoal, tenho uma dúvida de como fazer um fluxo da seguinte forma:O usuário chega no manychat através de whatsapp com a mensagem:Olá, meu nome é John Doe e estou interessado no serviço XYABC e gostaria de mais informações. Gostaria de um fluxo que ao receber essa mensagem, capturasse o nome John Doe e o XYABC (serviço).Dependendo do serviço que vem na mensagem ele direciona para o fluxo agregado à essa keyword.

5
fcsoares86
3 days ago
Cisco994
Cisco994
asked in General Q&A

trigger not fire whatsapp automation

I created an automation to send a Whatsapp message to contacts I have on Manychat. 
I have tried several triggers based on contacts but none send message. I have tried: Contact subscribes to a sequenceContact has a tagBut none work, from the automation I see that the trigger starts (I see the value 1-2 on the trigger) but the message is not sent then. 
How can I solve this? 

1
Gustavo Boregio
3 days ago
Yaroslav
Yaroslav
asked in General Q&A

Check subscription to the Telegram channel

Is it possible to set up a chatbot in Telegram to check whether a person is subscribed to a group or channel in Telegram?

0
Yaroslav
3 days ago
KrysMara13
KrysMara13
asked in General Q&A

Help connecting my Tiktok account

Hey there,I see that Tiktok is advertised as being linked with ManyChat, yet inside ManyChat I donn’t see how to link it.If its not a feature, can I integrated it with Pabbly webhooks and where can I find those?All help is super appreciated.Stay marvelous,

3
ranakhan22
3 days ago
Marash
MarashUp-and-Comer
asked in General Q&A

IT DOES NOT APPEAR MY INSTAGRAM ACCOUNT TO BE CONNECTED

Hello everyone, here Marash!I’m having trouble using my Instagram account with Manychat, hope somebody can help me.My Instagram account appears as connected, but when I try to create an automation and add that channel, it again asks me to connect with the facebook botton and I’m stuck in that loop with nothing changing.I’ve read the troubleshooting steps and tried them, but without success.Can somebody help me please!Thanks,Marash

7
Marash
3 days ago
getbacktoyou
getbacktoyou
asked in General Q&A

Automation for an Instagram giveaway not running as it should

Trying to run an automation so that when someone comments on a post on Instagram they are entered into a giveaway, but having some issues.It worked the first time I commented (on my clients post), and sent the message as set out in initial flow split 1, but when I commented a second time it did not send another message/update their count.I also set up a secondary automation that when they get tagged as having entered the giveaway it will send a message and get them to confirm their email, but this also didn’t come through for me. Initial Flow looks like the following:trigger (comment on instagram post) action (set user field: increase mentions by 1) condition (tag is giveaway_entry - this is where is splits)split 1 - doesn’t match conditions (this is working)add tag (giveaway_entry) send message, with discount code and button to site to shopsplit 2 - already tagged as giveaway_entry (this one is not working)send message thanking them for another comment/entry into giveawaySecondary flo

0
getbacktoyou
3 days ago
Luiz Gustavo
Luiz Gustavo
asked in Manychaters em Português

Erro no entrada de Cliente - Não chega a mensagem | Customer input error - message does not arrive

Depois de uma conversa eu preciso de dados cadastrais de meus clientes, então coloquei em meu workflow a Entrada de Cliente, aquela opção que você deixa uma pergunta ou um texto e espera o cliente responder para fazer uma ação e só assim continuar a conversa com o chat. Mas a pergunta não esta sendo entregada, ele não reconhece a próxima mensagem e já passa pro próximo passo!ATENÇÃO: Esta dando erro no WhatsAppIngles:After a conversation, I need registration data from my customers, so I added Customer Entry into my workflow, that option where you leave a question or a text and wait for the customer to respond to take an action and only then continue the conversation with the customer. chat.Atention: Erro in Whatsapp

1
Gustavo Boregio
3 days ago
Josias
Josias
asked in Manychaters em Português

Vincular Instagram já conectado a outro manychat

Tenho uma conta no instagram que era utilizada no manychat de uma ex funcionária. Agora preciso vincular a conta da empresa. Tentei pedir a ex funcionária para desvincular a conta do usuário dela, mas ela disse que perdeu o acesso ao manychat.Como faço para desvincular a conta do usuário dela e vincular ao usuário da empresa?

1
Gustavo Boregio
3 days ago
ChhayHeng
ChhayHeng
asked in General Q&A

my Live chat can not reply to user

Hi therefor now my Livechat can not reply to customer, but if we go to FB page inbox we could reply as normal.Anyone here have the same issue like me?

0
ChhayHeng
3 days ago
Eva Monique
Eva Monique
asked in Manychaters em Português

Automation error

Eu me registrei no modo PRO para que não houvesse mais erros com a automação, e ela não funcionou esta noite. Várias pessoas comentaram que não receberam o link e eu perdi uma venda.O que pode estar acontecendo?Apenas uma mensagem foi respondida. Todas as configurações estão corretas.

0
Eva Monique
3 days ago
fabio souza1
fabio souza1Up-and-Comer
asked in Manychaters em Português

Não consigo conectar o instagram no Manychat

Ola não consigo conectar meu instagram ao muitos chat aparece isso ja tentei varias vezes e nada e no final aparece isso Limite atingido para o número de negócios

1
fabio souza1
3 days ago
victory
victory
posted in General Q&A

Something went wrong with your card. Please, check your bank payment history or try again using another card.

Getting this error while upating to proSomething went wrong with your card. Please, check your bank payment history or try again using another card.

1
Mendy
3 days ago
Fitter with Tevs
Fitter with Tevs
asked in General Q&A

Connecting to secondary facebook page instead of main page

No matter ow many times I tried to change it, Many chat will only show my secondary Facebook page (which has minimal followers) and not my main Facebook profile. It's really frustrating snd means I have not been able to use Many chat at all.

9
terryg
3 days ago
Jez Marcal
Jez MarcalUp-and-Comer
posted in Manychaters em Português

Manychat não está funcionando

Olá pessoal, preciso da ajuda de vocês.Já mexo com o Many chat muito tempo e infelizmente ele parou de funciionar.Simplesmente não está enviando nenhuma mensagem.Alguém pode me ajudar?

10
So Cute
3 days ago
So Cute
So CuteUp-and-Comer
asked in Manychaters em Português

MANYCHAT NÃO FUNCIONA

Olá, Depois das permissões o manychat não está sendo disparadas. Vejam ali que está como indisponível.Me ajudem, por favor? 

0
So Cute
3 days ago
D
Digital Sista
asked in General Q&A

Manychat is connecting to a different Instagram and it will not allow me to connect the correct one

When I try to connect my Instagram, it is connecting to a different Instagram and I removed that Instagram and it will not allow me to connect the correct one.  I even created a new Facebook and it still will not connect the correct one. 

5
allisonpreiss
3 days ago
Terms & ConditionsCookie settings