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7 days ago

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2691 Topics

DorhayakUp-and-Comer

Hey guys, i need help

how do i stop the automation if my customer keep writing contain keywords?its looks bad.. for example hes starting with :Customer : Hello , can i get more information about your product?Manychat Start working with the automationwhen Manychat done and the customer finish everything, he asked antoher question like :Hello, can i get information about this specific product?i just put the keyword “Hello” to start the automation.now i want if there is another question starting with Hello again.. or if the automation done and he asked another question just not start the Automation from the begining, its just looks not good.how can i fix it ?someone understand what i talking about?

232

9 days ago

ericUp-and-Comer

asked in General Q&A

how send whatsapp message via manychat api

Hello everyone,I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.Could anyone help me figure out what might be going wrong? Thank you in advance!here is the request:https://api.manychat.com/fb/sending/sendContentpayload = { "subscriber_id": user_id, "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": message } ] } }, "message_tag": "ACCOUNT_UPDATE"}

283

10 days ago

praneethm

posted in General Q&A

How to disable the shortened URL

how to disable the manychat shotened url in the message

Wordpress Integration? Plugin?

Help!How do I use ManyChat to generate conversations and leads on my WordPress website?I saw that FB Messenger no longer plugs direct to the website. So there has to be a dedicated plugin. I tried using a couple of third party plugins but nothing is working. Can anyone help?This just seems like a no-brainer, but no dice. Please advise.

How does ManyChat work when collecting emails?

How does ManyChat work when collecting emails? We would love to set up a funnel where “you put your best email” and our freebee will be sent straight to their email. Instead of sending them a link to sign up to our Freebee, they will automatically be opted in. Is this possible? Can this work with our platform Groove CM?

56111

10 days ago

manychatdanUp-and-Comer

asked in General Q&A

Custom Fields not reading properly

Summary of My FlowAn external request that fetches data from a Google Sheets spreadsheet and stores it as a custom field. An external request that uses the captured data to generate a response with ChatGPT.Part 1 of my flow is working as shown bewlow Part 2 of my flow presents an error when trying to pass the custom field to ChatGPT. I’ve also tested it with a third-party webhook, and it keeps returning ManyChat's internal code (cuf_XXXXX) without actually reading the data.Setups I already have:The custom field is text. The data is text and is fetched as text from Google Sheets.Here is my body code for 2nd action (manychat>chatgpt) { "model": "gpt-4o", "messages": [ { "role": "system", "content": "Você é um assistente que gera respostas humanizadas." }, { "role": "user", "content": "As ações mais próximas do seu preço mínimo no momento são essas dessa lista aqui que exportamos: {{5min}" } ]} “5min” is my customfield which I guess is “hardcoded” by

Setting up response to keyword on Instagram post

unable to delete my question but please disregard.

I'm not able to connect my Instagram to many Chat and it's sending a request to page for ownership but it's the same exact page I just changed my name, so I don't understand why it's not connecting.

101

11 days ago

denis_kaUp-and-Comer

asked in General Q&A

How to use array data from API request to make multiplechoice question?

Currently I’m trying to build Telegram-bot from the constructor. I do API request to one service using Action “External Request”, I get data like this: [ { "id": 1, "entities_id": 0, "is_recursive": 0, "name": "Company 1", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "date_mod": "2024-01-31 16:31:44", "groups_id": 0, "completename": "Company 1", "level": 1, "ancestors_cache": "[]", "sons_cache": null, "is_requester": 1, "is_watcher": 1, "is_assign": 1, "is_task": 1, "is_notify": 1, "is_itemgroup": 1, "is_usergroup": 1, "is_manager": 1, "date_creation": "2024-01-31 16:31:44" }, { "id": 3, "entities_id": 0, "is_recursive": 0, "name": "Company 2", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "da

changed Instagram name

I recently changed my Instagram name but still have the same Instagram account. So my facebook is now under new name, Instagram and stan.store link. I don’t want to lose my contacts so I really don’t want to remove my Instagram. How do I change it so it will link to my new name. Example: I was lifechangeaffiliate and changed to the_kriskonnection.

1452

11 days ago

ztsUp-and-Comer

asked in General Q&A

changed instagram username

I have recently hanged my instagram username, and no matter how many times I update permissions in manychat, or how many times I try to disconnect and reconnect manychat in my fb back end, I cannot get things working again. Can anyone help?

11 days ago

botsguyUp-and-Comer

asked in General Q&A

URGENT - Client Banned Because of The Issue The Other Day

Anyone else have this happen? My client got banned for a week because of the code sending issue. This is really bad, especially during XMAS!!! Anyone else have this happen?

151

11 days ago

Josue CervantesUp-and-Comer

asked in General Q&A

Multiple messages in a row, automation replying to all

Hi everyone! I’ve got a problem with my automation in Manychat, I hope you could help me.When users send multiple sequential messages, the assistant only processes the first one or restarts the conversation, sending duplicate messages. Anyone knows how can I fix this error? Thank you.

547

11 days ago

SigridDabelsteinPhotoUp-and-Comer

asked in General Q&A

Cannot Connect my Instagram Account ☹️

Hi ManyChat community. I NEED HELP! I am just getting started with ManyChat, but am unable to connect both my IG & FB accounts. I have both personal and business accounts for both, and when I go to connect, only my personal accounts show up, and ManyChats is suggesting I need to switch those into business accounts….but I already HAVE business accounts. The troubleshooting & FAQ page is not helpful. 😕 UPDATE: I FINALLY FIGURED IT OUT!!!!

111

11 days ago

ThelazyvegancoUp-and-Comer

posted in General Q&A

My instagram wont connect even after following troubleshooting steps

I’ve seen loads of documents going through all the troubleshooting for this.My instagram is a creator account under 500k, so it is eligible.As for FB, I have my main personal profile and an added profile from my main which is the profile I will sync posting with for my insta. Manychat seemed to want a business page rather than a profile so I created one under my personal FB profile (wouldn’t let me on the other one) and have now linked my insta to that business page but I’d really rather somehow link it to the business profile rather than a page as I don’t want my personal fb friends being able to find and follow my business account as I like to keep the 2 worlds separate and I know fb pushes things out far too wide for my liking.But even with this fb page linked it still won’t come up as an option for instagram. I considered just creating another fb to log into Manychat with but every time I try to log in with FB it only lets me log in with the one I logged in with before or it goes

2148

11 days ago

allergictocats78Up-and-Comer

asked in General Q&A

Conflicting info about free plan?

Do you or do you not need a credit card for the free plan? The pricing page shows no credit card needed but the directions show that you do need one - and when I try to activate the free trial since it shows us as using 0/1000 contacts, it won’t let me without a credit card. We have one account with a paid plan and automations are fine there, but the other account with the free plan will not work account.I deleted all automations on the free plan - I had tried to set several up but was unable to make them live so they haven’t been used.Super frustrating that it’s so hard to ask manychat.

How can I activate an automation in a free plan?

How can I activate an automation in a free plan? My trigger doesn't utilize any advanced features; it's straightforward (comment “XXX” to receive the XXX link in a direct message). I was under the impression that the free plan supports up to 1000 users, but only a few people have interacted with my message on Instagram so far.I appreciate any assistance you can offer!

Sending messages via make.com are not working

As simple as that, I have a small test scenario and all the connections working (tested with other actions).I’m trying to send a massage from make.com and I’ve tried all types of messages, non is showing up in the whatsapp chat.Is this issue connected to the credit line that haven’t been shared by ManyChat with me?

131

12 days ago

mboydphysioUp-and-Comer

asked in General Q&A

Duplicate messages with bot icon

I keep seeing this little bot and a duplication of the message I just sent via manychat. When I check Messenger there is no duplication. what is it and how do I get rid of it?

222

12 days ago

monerapUp-and-Comer

asked in General Q&A

Comment Auto-DM: How to make keyword "is" not "include"?

Hi guys,I am a beginner in Manychat and I have a question.Let’s say I want people to get my checklist when they comment CHECKLIST.I want people comment “CHECKLIST” ONLY. I dont want people to get my checklist when they use “checklist” in a sentence. For example, they write a comment “I like checklist” - I don’t want these people to get it. Is this possible? Any way to set up something like this?

What if my contact over 40000?

My contact list still going up, and mu company want to know how it works after 40000 contacts? Am i get a plus services or something else? and is there any discount services if my company spend that much for manychat?

12 days ago

Cisco994

asked in General Q&A

Import contact list: Permission denied. Please contact support to enable this feature

Hi all, I’m trying to import a csv contact list on my Manychat account but when I click on “import” button in contacts section i got this error message: “Permission denied. Please contact support to enable this feature”anyone can help me? Thanks in advance.

4275

12 days ago

alexduboisUp-and-Comer

asked in General Q&A

how can i run multiple automations at the same time?

Hello community, i’m having trouble running multiple automations at the same time and need some help on how to do it or structure it. We have a chatbot on manychats which feeds our crm, so we have multiple triggers such as detect city of interest and detect product of interest e.g. if user sends a whatsapp message that contains “X”, a flow of product “X” starts and it stores “X” in a custom field called product of interest. At the same time, if message contains “City Y” in the message, it stores “City Y” in a custom field called “City of interest”. But seems that if message says I’m interested in X in City Y, it runs only 1 automation (not sure how it chooses which to prioritize) Help would be much appreciated. Thank you

567

12 days ago

ElambharathiChat Surfer

asked in General Q&A

Automation Pause

Currently, there is an option to pause all automations to an user coming to our bot when the Live Agent sends a manual message. Is there any way we can do this make this automated ? Such that, when the user enters a certain response, we stop all the automations

New automations don't work (Auto-DM links from comments)

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

141

12 days ago

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