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OTP Authentication CodeHello! I’m unable to create a template for sending authentication codes through Meta, even though all required permissions have been granted.Marketing templates were created successfully, but they are still under review. Could you please advise how to resolve this issue?

As of 9:10am today my rules stopped triggering. Attached are screenshots of the inbox view, normally on ‘new contact’ a rule fires that subscribes them to a sequence. This has stopped being triggered. Subscribing people to sequences is still working, as it every other bit of ManyChat functionality in my bot.This is happening on rules for ‘tag applied’ ‘custom field changing’ as well, literally all my rules.I have followed all troubleshooting… refreshing permissions, creating test rules, checking manychat permissions for the page… everything.Has anyone experienced this before? Any ways to get things back working? 

Hey everyone,I know that there have been some questions on how to get the “Say Hi to new followers” working but I just wanted to confirm if the template is still available. I’m new to ManuChat and I can’t see the template at all. Would there be another similar template?Thank you.

Subject: Follow to DM fires, but at a 0.6% rate — what trigger rates are others seeing?Hi all,This is not another "it doesn't trigger at all" post. Mine does trigger — just almost never — and I'd like to understand whether that's normal.Some background: I set the automation up a few months ago and it barely produced anything. I worked through everything the "Get help" chat suggested, none of it changed the outcome, and eventually I parked it. Coming back to it now with actual numbers.Numbers over the last 3 months:- 6 total triggers- ~1,000 new followers in the last month alone- Roughly a 0.6% trigger rateSetup:- Instagram Business account, 15k+ followers, region: Spain (EU)- Connected via the Unified Instagram Onboarding flow- "Say hi to new followers" LIVE the whole period, delay set to [X] minutes- Comment-to-DM and story reply automations on the same account work normallyWhat I've already tried, over several months:- Created and linked a Facebook Business Page to the account- Switc

Ao entrar na minha conta do Manychat, consegui conectar no facebook, mas da erro quando tento conectar no Instagram. Parece que o pedido foi enviado, mas não passa dessa parte. 

Hi team,I'm hitting a known blocker and need help escalating my ticket. Our production WhatsApp channel is down, so this is time-sensitive.After re-authorizing the Manychat integration in Meta to fix my Instagram connection, WhatsApp disconnected. Reconnection now fails at the final step of the wizard with "Something went wrong."Root cause (confirmed): in Meta Business Manager → Billing Hub → Credit lines, Manychat's credit line allocation shows "Access removed" but is still attached to my WABA. Meta rejects sharing a new credit line while the stale one is attached. Meta support confirmed in writing that only Manychat (the BSP) can remove this allocation — I can't delete it from my side.Already ruled out: Meta authorization is OK, no payment method on the WABA, currency USD, 2FA not involved (fails before the PIN step).Action needed: remove the stale credit line allocation and re-share Manychat's credit line with the existing WABA (not a new one).Ticket: 539380 (Pro plan).​@cata_rendon

When I use Inbox in my phone and click on the “Templates” icon, Manychat displays a list of all the available templates along with a preview of each of them, so you know what it contains.However, when you are in the Desktop, you only get a list with the names (without preview), which makes it very hard to choose the right template when you have a lot of them: Plus, when you click on one it doesn’t appear in the chat so you can verify it’s the right one before sending it. Instead, it’s sent immediately.I’m I missing something? Because the current Desktop experience is horrible.Thanks,Ángel.-

I have tried connecting my Facebook accounts (Business pages) to ManyChat. And I’m trying to post reels on FACEBOOK (not instagram). I’d like to have people comment on the Facebook reels and have an automation trigger. I have tried the “DM automation” trigger and also the “Facebook messenger” trigger and neither are working at all. Many chat doesn’t even see that there are comments.  Any suggestions?

Hello everyone! I need some help with a specific issue.How can I change the email I use to log in to my ManyChat account? I currently sign in with Google, but I'd like to use a different email address instead. Is that possible?

Ei! Fiz alguns testes e continuei com a mesma dúvida. Meu cartão é Elo Grafite Empresarial , de crédito , com compras internacionais habilitadas, mas o Stripe retorna apenas a mensagem "Este tipo de cartão não é aceito. Tente usar outro."Gostaria de confirmar se o problema é uma incompatibilidade do Stripe/ManyChat com esse tipo de cartão Elo Empresarial , e não há alguma configuração da minha conta ou do cartão.Caso realmente não seja compatível, você possui uma lista de bandeiras ou tipos de cartão aceitos para pagamento da assinatura?

Hi, I only have 56 total contacts, but my active contacts are already locked at 500 and my Instagram automations have completely stopped. Is there any way to manually reset my active contacts or start a new billing cycle early? Waiting until August 20 isn’t practical because my business depends on Instagram automations.

We noticed that an “Offers and announcements” message is appearing in our chatbot, even though we did not add this in our automation. Most of our customers are receiving it, and we do not want users to see information that is not part of our chatbot flow.At the moment, we are not sure where this message is coming from or how to disable it. Has anyone else experienced this issue recently, or does anyone know what might be causing it and how to turn it off? It has been happening in our chatbot over the past few days.  

The title is self explanatory. I’ve had this data collection block for months (collecting “dates” from customers) Worked just fine. Today, out of the blue, it stopped working. I even created a “test flow” to make sure the data collection wasn’t working…  Anyone else facing the same issue?

I am told by someone who is a Meta partner that Meta has discontinued or is in the process of discontinuing the user follows me to DM automation. Can anyone at Meta confirm that this will be going away???

Hey everyone, My manychat automation stopped responding to comments about a 5 days ago. I’ve refreshed the connections and reached out to support but I’m not getting any help. They’re emailing me once a day at most with random explanations and no solution. Here’s part of the last email I received and I followed the instruction he laid out and saw that he was wrong I was able to view my IG post in incognito mode when logged out (I also used a completely different browser). Their new follower feature also is only partially working on my account and I’ve been told that’s on Meta’s end. At this point, I’m so fed up with the lack of support I’m considering using GHL or switching to REVIO.Is anyone able to help resolve this issue? hope you are doing well. After reviewing your automation and account, I’ve identified the root of the issue. The problem is that Instagram's automated systems have flagged your post as restricted, which prevents the automation from being triggered due to Instagram’

Hi everyone,I'm trying to set up an Instagram Comment Automation, but I can't get it to work.Here's what I've tested so far:Instagram Professional account ManyChat account is connected correctly DM automations work perfectly Comment automations never trigger Nothing appears in the ManyChat Logs when someone comments Tested with a native Instagram upload Tested with a Metricool upload Tested with "Any Comment" Tested with a specific keyword Tested with a specific Reel Tested with "Next Post or Reel" Tested with comments from another Instagram account (not my own) All Meta/Facebook permissions are enabledThe strange thing is that DM automations work, but comment automations never receive any events.It almost seems like ManyChat is not receiving the Instagram Comment webhook.Has anyone experienced this before?Is there a known Meta issue or is there another setting I should check?Any help would be greatly appreciated!

Hi Everyone. I’d like to ask about problems I’m encountering on ManyChat. we cancelled our free trial plan because we wanted to pay for the annual pro plan, but it always says something went wrong, try again later. We tried reaching out for the support but they’re not replying. and whenever we try to push through with the payment, it alays says $0 even though we’re trying to check out the annual pro Plan.Also problems with facebook integration. Instagram is successfully connected, but I can’t even refresh or cancel the invite for facebook because we didn’t receive any invitation via email or on Team Members. I wanted to resend but it’s only a gray box that’s shows “Request Sent” with no way of checking the Status.

Has anyone hit this combination? I'm stuck and support (ticket #535536) hasn't resolved it yet.SETUP- Instagram @ironmanager, Pro plan- Connected to Facebook Page "Fran IronManager" (confirmed in Meta Business Suite, status Connected; I'm Page admin)- Connection type: Instagram OAuth (NOT Meta for Business)SYMPTOM 1 — No Instagram trigger firesNothing triggers on any Instagram event. Story Replies: nothing. Comment keywords: nothing. Account-wide, not one flow. I found out building a new automation, then confirmed my older automations have been silently dead for weeks too.Tested properly: published a Story, replied via DM from a SEPARATE account (not the page owner), reduced the flow delay. No message ever arrives. Flow is LIVE, trigger is All Stories + "Reply Contains Any Words Or Reaction", toggle on.SYMPTOM 2 — Can't re-authorise: "Connect Via Meta" is brokenEither the OAuth step returns "Invalid Request: Invalid redirect URI", or it lands on a business.facebook.com login page that

Hi everyone,I’m trying to send user messages from ManyChat to an n8n webhook. I created a Custom User Field called UserInput to store the last user message and set up an External Request step with the following JSON body: {"userinput": "{{UserInput}}","contactid": "{{user_id}}"}The contactid works fine, but the userinput field is always empty in n8n.Here’s what I’ve checked so far: The Custom User Field is of type Text. I’m triggering the External Request after the user sends a message. The webhook URL is correct and active in n8n. The response I get from ManyChat is: 404 Not Found{"code":404,"message":"The requested webhook \"POST Many-Chat\" is not registered.","hint":"The workflow must be active for a production URL to run successfully. Unlike test URL calls, production URL calls aren't shown on the canvas."}It seems like either the user input isn’t being captured correctly, or the webhook call isn’t sending the field properly.Has anyone encountered this issue before? How can I

Bonjour,Je rencontre un problème avec le déclencheur "commentaire" de mon automatisation Instagram : le mot-clé en commentaire ne déclenche plus l'envoi du DM automatique.Résultat :-Aucun message reçu, aucune erreur visible dans le flow builder- Permissions Instagram déjà rafraîchies (Aide > Refresh Permissions)- Accès aux messages activé côté Instagram (Paramètres > Confidentialité > Messages > Outils connectés)- Le déclencheur DM par mot-clé fonctionne normalement de mon côté, seul le déclencheur "commentaire" est affectéJ’ai l’impression que je ne peux plus utiliser cette fonction. Merci d'avance pour votre aide ! 

Instagram Broadcast Channel invite links open in Instagram app when sent manually in a DM, but when the exact same link is used as a Button URL in ManyChat Instagram Automation, it opens inside an Instagram web page instead of opening the channel directly , and its buggy. Is this a known limitation or is there a workaround?

I tried to subscribe to the annual Manychat pro plan using the stripe link generated on the checkout page.The payment was successful but my account is still on the free plan. What do I have to do please?

I’m posting here because I have been unable to get in contact with a human support representative, and this issue is now critically affecting my business.I paid $348 for an annual ManyChat Pro subscription on June 4, 2026. Today, I attempted to upgrade my account from Pro to Business. During that process, instead of being upgraded, my account was suddenly downgraded to the Free plan.I did not cancel my Pro subscription or request a downgrade. I still have proof of my annual payment, yet I have lost access to the plan I already paid for.Because my account is now showing as Free, my automated messages are no longer functioning. I rely on these automations for customer communication, lead generation, delivering requested links, and sales. This has brought a critical part of my business to a complete standstill.To make matters worse, the Business plan is now displaying a significantly higher upgrade price than the amount originally shown before this happened.I have attempted to contact sup

Hello everyone!We are a Ukrainian company called Firmova Shtora, and we are preparing to migrate our customer communication from SmartSender to ManyChat.We plan to connect Facebook Messenger, Instagram, Telegram, WhatsApp, and integrate ManyChat with Bitrix24.Our expected requirements are:- approximately 15,000–20,000 active contacts per month;- 10–12 sales managers who need to read and reply to customer conversations;- potentially 20–25 total team members, including assistants, supervisors, and trainees;- individual accounts so we can see who replied to each customer;- conversation assignment to specific managers;- tags, lead statuses, and transfer of the responsible manager to Bitrix24.We are trying to understand which option would be the most suitable and cost-effective:1. Advanced plan with additional Inbox seats;2. ManyChat Inbox as a separate product;3. A custom plan with more users;4. Using ManyChat for automation while managers communicate with customers through Bitrix24 using

Hello, My Instagram account is showing the error: “This Instagram account is already connected to another ManyChat account.” I no longer have access to the old ManyChat workspace. I am the owner of both the Instagram account and the connected Facebook Page. Please disconnect the old ManyChat workspace so I can connect my Instagram to my current ManyChat account. Instagram username: @trend.boutique