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Any solutions? Any solutions?I just completed a fresh payment attempt: I entered my card, went through Secure2u/3D Secure bank approval, and Stripe's checkout showed a successful green confirmation on my end. Despite that, my ManyChat account still shows Subscription: EXPIRED, with Marketing Automation and ManyChat AI both Disabled, and the Activate buttons are still greyed out and non-functional. I have tried this with multiple different bank cards, and every bank confirms the charge was approved. This looks like Stripe is confirming payment but ManyChat's system is not receiving or processing that confirmation to reactivate my account. 

Hola, comunidad. ¿Podrían ayudarme con un problema en las respuestas de IA de ManyChat?Tengo configurada una IA para responder consultas de clientes sobre nuestros diplomados. El inconveniente aparece específicamente cuando un cliente pregunta algo como “¿Cómo me inscribo?”.La IA sí proporciona correctamente los pasos de inscripción, pero los envía todos juntos y amontonados en un solo mensaje, como se puede observar en la captura adjunta.Lo que necesito es que la respuesta salga de manera ordenada y fácil de leer, por ejemplo, dejando espacios o saltos de línea entre cada paso:📌 PASOS DE INSCRIPCIÓN1️⃣ Ingresa al link del diplomado[enlace]2️⃣ Haz clic en “MATRÍCULA AQUÍ”Ingresa tu DNI y completa tus datos.3️⃣ Elige el tipo de matrícula y forma de pago.4️⃣ Realiza el pago.Aquí deberían aparecer los medios de pago de forma ordenada.5️⃣ Si realizaste una transferencia, Yape o Plin, sube tu voucher e ingresa el número de operación.6️⃣ Acepta los términos y haz clic en “PAGAR AHORA”.Ya co

Hi everyone,I'm trying to set up a keyword automation on Instagram (comment + DM trigger on the keyword "DECLIC"/"DÉCLIC") to send a lead magnet, and nothing is triggering at all.What I've tried so far:- Tested by commenting with the keyword on a Reel from a second test account — nothing happened- Also tested by DMing the keyword directly to my Instagram account — nothing happened- Found and deactivated an old automation that was also listening on comments and may have been intercepting the trigger- Checked "Pause automations during conversations" (currently locked at a 30-minute minimum) in case opening the Inbox was interfering with tests- Rebuilt a brand new automation from scratch with my coach, with a very simple single-keyword trigger — still 0 runs, nothing happensMy Instagram account is connected as a Business account, and I don't see any error message anywhere, the automation is set to Live, it just never triggers.Has anyone run into this? Is there a connection/permission sett

I have a question for the ManyChat Support team: Why am I unable to create a new support ticket?

Ei! Fiz alguns testes e continuei com a mesma dúvida. Meu cartão é Elo Grafite Empresarial , de crédito , com compras internacionais habilitadas, mas o Stripe retorna apenas a mensagem "Este tipo de cartão não é aceito. Tente usar outro."Gostaria de confirmar se o problema é uma incompatibilidade do Stripe/ManyChat com esse tipo de cartão Elo Empresarial , e não há alguma configuração da minha conta ou do cartão.Caso realmente não seja compatível, você possui uma lista de bandeiras ou tipos de cartão aceitos para pagamento da assinatura?

Olá, pessoal. Tudo bem?Estamos enfrentando um problema sério de faturamento/billing envolvendo WhatsApp Business API + ManyChat e gostaríamos de ajuda da comunidade ou de alguém do time ManyChat.A Meta informou que nossa conta NÃO está configurada com Faturamento Mensal (Credit Line), porém, internamente, está aparecendo uma associação de crédito/billing vinculada à ManyChat, o que está bloqueando pagamentos e atrasando nosso projeto.Já falamos com: ✅ Meta Credit & Collections ✅ Meta Business Support ✅ Suporte ManyChat E a situação ficou em loop:👉 a Meta diz que não é com eles👉 e precisamos confirmar/remover qualquer vínculo de cobrança da ManyChatNão consigo tirar dessa forma de pagamento. 

I just can’t seem to figure out why this automation isn’t working. The intial DM works, but when they press the first button, nothing happens. I can’t see what is wrong with this, it’s my first time using manychat  

Ao tentar contratar o plano, aparece uma mensagem de erro vermelha no rodapé da página. Já troquei de cartão, já contatei o banco, já atualizei o cachee, já fiz tudo o que o suporte com chat automático sugeriu. Achei que fosse um bloqueio temporário devido ao excesso de tentativas. Alguem pode me ajudar?Não consigo contratar e nem tem numero ou email de um suporte pra falar com um atendente. É melhor eu começar uma conta nova do zero?

Não consigo fazerc pgamento e passar pro PRO mesmo autorizando no banco. tentei dois cartões  

Olá, eu disparei em massa via whatsapp api oficial e coloquei um fluxo logo direto na tela de disparo em massa pra quando a pessoa responder a nossa mensagem inicial.Só que agora o comercial ta falando manualmente com essas pessoas, e todas vezes que elas respondem o fluxo ativa.Preciso desativar esse fluxo mas ele nao aparece em lugar nenhum do manychat. Alguem pode ajudar?

Our team has implemented a fix and is currently monitoring the results. We will continue to monitor the issue actively and are investigating its causes to prevent recurrence. We truly appreciate your understand.

Hola! He pedido hacer un free trial pero cuando quiero subir los contactos a Manychat me obliga a realizar el pago anual. NO debería poder seguir como free trial?

Algo salió mal con tu tarjeta. Por favor, consulta tu historial de pagos bancarios o vuelve a intentarlo con otra tarjeta. TENGO ESTE PROBLEMA Y MANYCHAT NO BRINDA UN BUE N SOPORTE PARA AYUDAR A RESOLVER LOS PROBLEMAS MANDÉ  CORREOS Y NO RESPONDEN NADA

When I use Inbox in my phone and click on the “Templates” icon, Manychat displays a list of all the available templates along with a preview of each of them, so you know what it contains.However, when you are in the Desktop, you only get a list with the names (without preview), which makes it very hard to choose the right template when you have a lot of them: Plus, when you click on one it doesn’t appear in the chat so you can verify it’s the right one before sending it. Instead, it’s sent immediately.I’m I missing something? Because the current Desktop experience is horrible.Thanks,Ángel.-

I have verified I have a TikTok business account, but ManyChat will still not allow me to connect my TikTok. For reference: I am a new ManyChat user today who already connected Instagram successfully (with a paid ManyChat account).  The ManyChat directions seem outdated? Account settings available for me are “switch to personal account” or “switch to business account”.Thanks for your help! 

i have the free account manychat. I have been setting up automation for a few posts but noticed, I had someone commented using keyword and no automation was triggered. My IG didn't notiify me either, in the activity page, that someone comments on ny reels either ( I just reported that to Instagram directly) idk if that has anything to do with manychat not being triggered in my reels. I check to see if the automation is live, and it does in fact have it in red box on top left saying “LIVE” . even showing all my automations in list view, they all say LIVE in red.  I don't even know where to find the flow part where it shows arrows , based off of what I seen in the past questions, so IDK if that is a hidden issue either .  I’d appreciate you for helping me work through this, in advance!  

Hola, tengo un problema recurrente con una automatización que usa un bloque de Solicitud Externa (External Request) hacia api.openai.com/v1/chat/completions.El problema: cuando la solicitud se ejecuta en el flujo real (con clientes reales, en vivo), varios de los campos personalizados que inserto dentro del "Cuerpo" de la solicitud (usando la sintaxis {campo}) no se resuelven a su valor de texto -- en su lugar, se envían literalmente como "{{cuf_XXXXXXX}}" (el ID interno del campo), lo cual rompe el JSON y genera el error "Invalid payload json" en Configuración > Registros.Detalles importantes:- Le pasa a más de un campo personalizado (confirmado con dos campos distintos: uno de tipo Texto usado para acumular mensajes, y otro usado para el historial de conversación).- El ID del campo en el error SIEMPRE coincide con el ID real y correcto del campo (confirmé esto en Configuración > Fields), así que no es un campo duplicado ni mal identificado.- El error es 100% consistente en prod

Desde hace varios días estoy intentando conectar mi número de WhatsApp Business a un CRM pero no me permite porque me sale que Manychat continúa vinculado en la línea de crédito de mi WABA en Meta. He intentado hablar con el bot de ayuda de manychat pero solo me dice que no se puede desvincular, y cada que intento pedir que me contacten con un asesor humano me indican que no es posible. Ya intenté mandando el formulario de ayuda y correo porque este inconveniente frena mi negocio demasiado.  

 Quiero suscribirme al PRO y me da error cuando cargo el medio de pago, ya lo he intentado muchas veces. Necesito la versión pro, por favor, como podría solucionarse? Es un error de la plataforma?

Alguém que fale portugues poderia me responder umas perguntas basicas antes de eu adquirir o produto? Estou com uma dificuldade… meu DM do instagram esta mandando uma mensagem de boas vindas, e isso nao está aparecendo na configuração do meu manychat. Isso pode ter sido fruto de tentativas antigas minhas, mas nao estou achando e nem sabendo procurar de onde configurei isso. Eu prciso remover isso antes de criar uma nova automação….  

hey community, I have this problem I can't find spreadsheet even after connecting and create a new one please if anyone could assist

Hi Manychat team,My Facebook account is automatically redirected to an existing Manychat profile when I try to connect my Facebook Page to my current Manychat account.This is an old Manychat account that I already deleted. I don't get any option to choose my current account. Instead, I am redirected to a Manychat workspace saying: “You don't have a channel.”I need to connect my Facebook Page to my current Manychat account, which already has around 600 contacts. I therefore cannot simply start over with another account.I have already tried reconnecting several times and followed the troubleshooting steps, but the issue remains.I also created a support ticket requesting a manual disconnect from the old account: #558361, but I still haven't received a response.This is becoming quite urgent because I receive hundreds of comments on Facebook every day, and I currently have to manually send people the link instead of using my Manychat automation.Could a Manychat moderator please help escalat

My instagram DM auto reply is not working.  I used to have it working in the past, but when I tried today, it does nothing.I’ve refreshed the connectionI followed all the steps to ensure all permissions were grantedUninstalled and reinstalled manychat on my phoneWhat are the next steps?

I’m trying to clarify how ManyChat handles retention of unsolicited inbound Instagram DM content.Our automation itself does not collect free-text responses; users advance through buttons. However, users can still type unsolicited messages into the Instagram DM, and some may contain personal information.1. Can Instagram Inbox conversation content in an active ManyChat account be automatically deleted after a configurable period, independently of deleting the entire contact?In other words, is there a way to routinely delete or expire the message/conversation history only, while preserving the ManyChat contact and its tags, fields, and analytics?2. What exactly is included in Download Contact Data / Full Contact Data JSON?Specifically, are the actual bodies/content of Instagram DM messages included, or does the export contain only contact/profile information, fields, tags, etc.?3. If a contact is deleted from ManyChat, does that have any effect on Meta/Instagram’s own copy of the conversa

Hi, I’m trying to connect my Instagram account @templenobleart via Meta for Business in order to access the “Follow to DM / Say Hi to New Followers” feature.My Instagram account is already connected to my Meta Business Portfolio “Temple | Noble Art”.My Facebook profile has full control of the Business Portfolio and the Facebook Page.However, ManyChat currently shows:“You're currently connected via Instagram OAuth. To unlock the full feature set, connect through Meta for Business instead.”When I click to connect via Meta / update permissions, Meta only gives me the option “Log in with Instagram” and then shows:“You can't log in with this Instagram account. Try using a Facebook account that you know is associated with this Instagram account.”I have already:checked the Meta Business Portfolio; confirmed that @templenobleart belongs to the correct Business Portfolio; confirmed that I have full control of the Business Portfolio and Facebook Page; tried refreshing permissions; logged out and