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3658 Topics
Rachid13
Rachid13
asked in General Q&A
Problems connecting Instagram

Hello,I can't link my account to Instagram.I was already using it at the time, but now I can't renew the connection. In Instagram, the connection to Manychat is shown as active. I am stuck at the screen where I can click on “Send request / Request sent”, which I have done. But it doesn't go any further.What can I do?My email account is djabout13@gmail.com and my Instagram channel is word.media.social.FYI: Copy&Content is actually the same account, I just changed the name.Thank you very much Best regardsRachid

70
Rachid13
nuuprojects
nuuprojectsUp-and-Comer
asked in General Q&A
WhatsApp Automation not triggering at all

Hi,I’ve setup a WhatsApp automation with a keyword trigger using a number provided by ManyChat. The conversation is not triggered at all.All has been verified via Meta and all labels are green as in verified and active.Really stuck on this and not sure what’s missing. Flow and trigger is basic and active.Any ideas?ThanksNick

297
Fabio Gaulke
Candela
CandelaUp-and-Comer
asked in General Q&A
Follow up if the user does not answer

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!

152
Candela
dialogomilinario
dialogomilinario
asked in General Q&A
Different Amounts

Hello, please tell me why different amounts are displayed at different stages, while it is impossible to get to the second stage without passing the first 

30
dialogomilinario
SS2324
SS2324
asked in General Q&A
TAX Documents

Can anyone help me get in touch many chat for billing purpose. For our year end compliance we the following for our records.1.Tax Residency Certificate (TRC) for the Tax year 2024 and 2025 issued by the tax authorities in your country. 2.Declaration of Non-Residence, if applicable. (No PE Declaration) 3. Form 10F (Electronically filed in the Indian Income Tax Portal) applicable even in case of non-residents.

61
rodrigo_silvano
naval
navalUp-and-Comer
asked in General Q&A
Unable to login to manychat due to error "Switch Instagram to continue with another account or request access from the owner of IHOP."

I am getting this thing when i amtrying to connect my instagram what does it mean?  Dermabay Skincare already connected to IHOP.Switch Instagram to continue with another account or request access from the owner of IHOP.

344
rodrigo_silvano
VeronicaForBFC
VeronicaForBFC
asked in General Q&A
Бесплатный Pro тариф для пользователей из Украины

Hi! We created a chatbot about a couple of years ago, when there was a free subscription if you pay with a Ukrainian card. Then, a year later, it was extended again. Is there now an opportunity to extend the tariff from the card of Ukraine for free, or is this service no longer available?

210
VeronicaForBFC
tagumcooperative
tagumcooperative
asked in General Q&A
Manychat AI Bot randomly gives mobile number

We purchased a manychat bot premium subscription but multiple customers are complaining as the bot randomly gives mobile number of people. This affects our company and we dont know how to fix this as we cannot see any prompt telling the bot to do that. Did you experience the same problem? How did you fix this. 

121
Gustavo Boregio
Victor
Manychat Team Member
VictorManychat Team Member
posted in Known issues tracker
[RESOLVED] Unable to Link Manychat App to Meta Ads / Facebook Ads Manager

Hi everyone,We’re aware of an issue currently affecting the ability to connect the Manychat app to Meta Ads and Facebook Ads Manager. An early analysis suggests that around 80% of users may be impacted.First of all, we sincerely apologize for the inconvenience. We understand how important this connection is for you to manage and optimize your ad campaigns effectively, and we know how frustrating it is when something so critical isn’t working as expected.Our team is actively investigating the root cause and working closely with Meta to determine whether the issue lies on their side or ours.We’ll continue to share updates here as soon as we have more information. Thank you again for your patience and understanding as we work to resolve this as quickly as possible.— Team Manychat 💙

1539
rezaathamilton
Billy
BillyUp-and-Comer
asked in General Q&A
Transfer Manychat Pro Subscription to New Facebook Page

 Dear ManyChat Support Team,I hope this message finds you well.My name is [Billy], and I previously had a ManyChat Pro subscription linked to the Facebook page called LiteFinance Mongolia. Unfortunately, this page is no longer available or has been deleted.I have now created a new Facebook page and would like to transfer my existing ManyChat Pro subscription from the old page to the new one.Please advise on how I can proceed with transferring my subscription and reconnecting ManyChat Pro to the new Facebook page.Thank you very much for your assistance.Best regards,[Billy]

132
Billy
chris_zoomlab
chris_zoomlabUp-and-Comer
asked in General Q&A
Contact Limit even with Inbox Subscription

Hello,So our client signs up for the $99 inbox subscription that includes unlimited contacts. Which is the only thing they need for now because they average 6k messages a month.I can see a limit on the header, and I’m quite bothered by it. Are we going to be charged $315 when we hit that limit even though we have the inbox subscription that supposed to be unlimited contacts? Thanks in advance. 

468
chris_zoomlab
tagumcooperative
tagumcooperative
posted in General Q&A
Issue with our AI Bot

Good Morning! I’m Win, We have encountered an issue regarding our AI Bot. Who randomly gives mobile number of people in the chat. May we know if you experience the same Issue ? 

00
tagumcooperative
paolafajardo
paolafajardo
asked in General Q&A
external request response is null

hi everyone, i have a quick question about external request, i’m doing a request to n8n this workflow use IA to answer the user question and retrieve the answer throught the ‘respond to webhook’ node, the issue is this: the node still running and manychat show me a alert that the request is null, i try to use http headers to solve this but not work this is the response register:  if u can see the response is null, i thought that maybe the problem is the response mapping but is not  and this is the response in n8n:  is responding correctly. if i use another way to make request the response is working  HERE this is the headers that im using  how could i solve this issue? thnks 

436
RGUESS1111
espider9
espider9
asked in General Q&A
Having Problems with Telegram Invite Link and ManyBot redirect

Hi, I am having an issue on my automation. I have a step to provide a button with a link (telegram group invite). However, when users click that button it takes them to something like thisAnd it converts my telegram invite link to a manybot link Example.Instead of just //t.me/rest.it shows and useshttps://app.manychat.com/fb2983341/cms/files/content20250526042556_871553/%E2%80%8Chttps://t.me/rest. Please advise​​​​​​​

70
espider9
cnogueira
cnogueira
asked in General Q&A
Posts don't appear on ManyChat

Guys, a client's account isn't showing the post for me to use in Instagram automation, and even selecting the option to use the trigger on any Instagram post, the message that returns is that there are no posts on the account. I've tried everything, but I couldn't solve it.Has anyone else had this problem and managed to solve it? Could you assist me?

8067
Lala from Dream Path
Harel_Hazan
Harel_HazanUp-and-Comer
asked in General Q&A
API Connection between 3CX and manychat

Hi everyone,I would kindly ask your assistance with the following:I want to set up a webhook in our PBX system (3cx), so that the moment a customer calls, I send the caller's phone number to manychat via api, and manychat initiate a conversation with this number with one of my approved templates that then leads to start the automation.I cant seem to understand how to do it with the api key i have created, please assist me

173
Gustavo Boregio
arochat
arochat
asked in General Q&A
Help - DM Automation Not Triggering Second Step

My automation previewWhat is actually happening 

110
arochat
doanhnguyenk98
doanhnguyenk98
asked in General Q&A
Restore Manychat Agency account

I have been certified as a Manychat Agency; however, recently my Facebook account linked to the Agency account was mistakenly blocked by Facebook. I have started using a new Facebook account. How can I reconnect my new Facebook account with my existing Manychat Agency certification?Agency Link: https://manychat.com/agency/listing/14805

91
Gustavo Boregio
chris_zoomlab
chris_zoomlabUp-and-Comer
asked in General Q&A
Deleting Manychat Contacts affect messages?

Hello,If I delete a contact on Manychat, will their messegaes on Meta Business Suite be deleted too?I tried one contact and it seems it did not delete. But I want to make sure before I delete 70k contacts all at once.This client is a very big corporation, and I don’t want to mess it up deleting all people who inquired.Thank you.

81
Gustavo Boregio
hamoli
hamoli
asked in General Q&A
Automation, follow up

I want to create an automation to get tickets to our webinar we are hosting. When people comment on the post we will then send them the link, I want to follow up 24 hours before early bird if over which is a set date, how can I do this using the automation.  

51
Gustavo Boregio
felipestoker
felipestokerUp-and-Comer
asked in General Q&A
Unable to Import Phone and Email via API – "Permission denied" Warning

Hello,I am currently working on integrating ManyChat with our CRM through the ManyChat API. The goal is to create new subscribers and update their information, such as phone number and email address, using the API. However, I encountered a warning message when trying to import phone and email fields.Here’s the JSON payload I’m sending to the createSubscriber API endpoint: { "first_name": "Felipe", "last_name": "Goulart", "phone": "+555499999999", "whatsapp_phone": "+555499999999", "email": "myemail@gmail.com", "has_opt_in_sms": true, "has_opt_in_email": true, "consent_phrase": "The user has given consent to receive WhatsApp messages."}The data is no the real, only for you to check the code.Although the subscriber is created successfully, both the phone and email fields remain empty. Upon further investigation, I noticed the following warning in the API response: "warning": "Permission denied to import phone, email. Please contact support to enable this featureThis warning sugge

6995
Gustavo Boregio
Alessa10
Alessa10
asked in General Q&A
How to connect manychat with LinkedIn?

I cant do it on zapier.

11303
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Follow-Up Reminder for Unresponsive Users via Instagram Automation

Can we send a follow-up message after two days if a user doesn’t book a meeting or reply using Instagram Automation?

413
raymondtan91
RachelWouldLikeThisToWork
RachelWouldLikeThisToWorkUp-and-Comer
posted in General Q&A
Urgent IG Automation Issue — Has Anyone Faced This?

Hi ManyChat Community — I could really use some help.Hey everyone! I know the ManyChat team has said they’ll be slower May 24–June 2, but I wanted to reach out here because I’m facing a pretty urgent issue and hoping maybe someone in the community can help or has experienced something similar. 💛Here’s what’s happening:✅ I’ve been using ManyChat successfully for Instagram automations (DM triggers, comment triggers, email collection) — everything was working beautifully until about 12 PM Eastern on May 23.✅ Around that time, someone on my team set up a separate Facebook Developer app for something completely unrelated (it wasn’t meant to touch ManyChat at all).✅ After that, my Instagram automations just… stopped. No replies to comments, no replies to DMs, no flows firing — though Messenger is still working.Here’s what I’ve already tried (deep breath 😅): Disabled/re-enabled the Instagram and Facebook channels inside ManyChat Fully removed ManyChat from Facebook Business Integrations,

14028
Daph da Onion
Wojtek
Wojtek
asked in General Q&A
How to past many keywords?

Hi! I have around 40-50 keywords that i want to use as a trigger.How can i past them all? Is there any option to do it all together? Or i really have to do it one by one? 

91
rogerioaraujo
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