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3895 Topics
keesbr
keesbrUp-and-Comer
asked in General Q&A
WhatsApp Re-Verification for Manychat issued phone number

I need to verify my ManyChat issued phone number again in Whatsapp Business manager (see screenshot). But I can not find where in manychat I can receive this SMS. How can I simply reverify my phone number?Extra info: My phone number was created with a Manychat pro subscription, I now do not have this subscription anymore and I don't use Manychat anymore. But still Manychat has the phone number, and I do want to keep the phone number. How can I do this? 

203
rogerioaraujo
roverdrammen
roverdrammenChannel Explorer
asked in General Q&A
Is ManyChat Creating Datasets Automatically?

Hi team!I recently was creating a new account for a client using Instagram as a channel. I filled the usual survive and then I proceeded to visit the Settings tab for Instagram channel and I noticed a Dataset was already connected.This dataset was definitely created by ManyChat as this is also a brand new Business Manager; I don’t remember what was the question that triggered the dataset creation but I definitely think you should display a clear note that states a dataset will be created, ideally with a toggle to enable or disable this step.Reason for these suggestions is that not everyone (myself included) are happy with assets like this being created automatically without a proper notification.

20
roverdrammen
Guillaume24370
Guillaume24370Up-and-Comer
asked in General Q&A
Collect email gather from Facebook automation

Hi Manychat community. I have set up an automation to collect emails from Facebook and Instagram from a post. I was able to collect a CSV file with all the emails from Instagram, but I couldn’t do it from Facebook. When I ask for a CSV extract, it gives me a Google sheet file with only numbers. Is there anyone who know how to fix this ? I hope someone can help.  

73
Joren Wouters
DCCAMPOS
DCCAMPOSUp-and-Comer
asked in General Q&A
WhatsApp Messages not sending (Make.com) but no error shown

This is a first. I will run through my set up and then the "error". At 5:30pm, Sunday through Saturday an scenario in Make.com will trigger to gather the information of appointment data (Acuity Scheduling) of the next day and send an appointment reminder to either confirm, re-schedule or cancel their appointment. Every patient in Acuity must have their own phone number in order to send the reminder through WhatsApp. I first look for the contact in Manychat with the phone number as a custom field. If the contact doesn't exists, it is created. After that, I update some of the contact's custom fields that contain the appointment data and finally I send the message using the "Send Flow" module of Manychat in Make.com.This has been working good for over a month now. Yesterday the workflow ran as usual with no errors.This is one of the situations in which the "error" occured.I get notified that some patients didn't receive the reminder and here's the kicker: in the chat with the contact the

266
Joren Wouters
camillecastro23
camillecastro23
asked in General Q&A
Can’t Send Message via Make After User DM – 24hr Window Not Resetting

Hey everyone! I’m having an issue with sending messages through Make after a user sends us a DM on Instagram.Here’s the situation: A user sends a new message (text or DM reply) That should reset the 24-hour interaction window, right? But when I try to send a follow-up message using Make + ManyChat API, it still says the interaction is outside the window. I’ve verified that the user replied within the last few minutes, but it’s like ManyChat doesn’t detect it in time or doesn’t update the window properly.

91
rogerioaraujo
FaisalRathor
FaisalRathorChat Surfer
asked in General Q&A
Question: “Opted-In for WhatsApp” Subscriber Still Triggers 24h Error

Hi Community 👋I have a subscriber whose contact information in ManyChat shows “Opted-In for WhatsApp” However, when I try to send them a flow using the sendFlow API, I get this error: "Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 58h ago (more than 24 hours ago)."  I assumed that being marked as “Opted-In for WhatsApp” would allow messages outside the 24-hour window, but apparently not? Could someone please clarify: Does "Opted-In for WhatsApp" allow sending after 24h? Note I am sending message_tag: "CONFIRMED_EVENT_UPDATE".

264
FaisalRathor
O
Ohadhadar
asked in General Q&A
Finding contact with "whatsapp_phone" field

Hi :)I’m sending a request to Manychat to create a WhatsApp Contact. If the contact already exists, I receive a 400 (makes sense). The thing I can’t seem to understand is how do I update a contact that already exists and only has a “whatsapp_phone” as a field I can refer to. I can’t use the findBySystemField request to find the ID (because the contact doesn’t have a phone or email in Manychat) and I can’t update the contact without the ID.Please help!Thanks

88710
fcsoares86
Dhruval
DhruvalUp-and-Comer
asked in General Q&A
Unable to create new automation on free plan

I am on a Free Plan. I am using Auto-DM Links From Comments feature. I have created 4 automations. My Free Contacts Limit is 0/1000.I am not using any Pro Feature.Now I am unable to create new automation. As I press the Go Live button, it prompts me to buy Pro Version.Please help to resolve this problem or please share email or something which can connect me directly to Manychat team. Thank you.

11614
rodrigo_silvano
Breakthrough
Breakthrough
asked in General Q&A
Collecting contact info

Am I able to collect contact info on free version using DM’s or do I need pro version, and if possible with free version can someone direct me on how I would set that up to collect say their email. Thank you.

121
eiermann1952
Debbieworth
Debbieworth
asked in General Q&A
Issue when subscribing to Manychat Pro

I was filling the basic information for the use of  manychat pro, and when I put my identification code for Brazil (cpf) the system reported  “there is an issue” and didn’t show what was wrong. It cant do it,  because the information i gave was 100% right.   I don’t have a support to help. Who on earth believe that they can automatize everything?I need a human help

51
Fabio Gaulke
chrisord12
chrisord12Up-and-Comer
asked in General Q&A
Automations not working

Hi All, I’ve created lots of automatons in the past but adding a new one today (Ive created new and copied a previous one, I know it’s probably not the best way but has always worked before) and neither are generating replies in the comments or DM’s. I’ve had a few comments of the key word which aren’t even showing in the many chat data for the automation.  Any ideas?  

304
Fabio Gaulke
Helenw
Helenw
asked in General Q&A
Issue with Thrivecart Links when setting up automations

Since the recent changes to Manychat I am unable to set up automations with buttons that go to Thrivecart links. I just get an error message stating that it is not a valid link ….. This is so frustrating especially considering in my field Thrivecart is one of the main forms of external links to get affiliate income / recognition.The only way I can do this is to add the link in the text but that isn’t a great customer experience as they then have to copy and paste it anyway.Any idea when this glitch will be addressed / fixed? Is there a different way for me to get the convent clickable links for my followers?

91
Fabio Gaulke
mefju_adventures
mefju_adventures
asked in General Q&A
Invisible New Automation option (Redirect Customers to your website)

Hello Manychatters! I'm trying to find a template to create a new automation in MenuChat, but I don't see the option to redirect customers to your website. I'm not sure why this is happening, because my colleague has this option available on his account, and I need it to redirect my customers to the appropriate attachments.Could you please let me know if you've encountered this issue before and if there's a way to fix it?

41
rodrigo_silvano
Awilkinson
AwilkinsonUp-and-Comer
asked in General Q&A
Reply to comments on an Ad with a link to a page

hi there,  Im wondering about using many chat to push people to a trivia page with Quiz Questions to warm up potential attendees to quiz events.  It would look like this -  Ad is running for a Harry Potter quiz evening event. The ad is pushing people to the ticket purchasing page. Within the Ad is a prompt for people to comment something like ‘comment POTTER10 and we will send you 10 free questions that will be asked on the night to prepare you’ the viewer would then comment POTTER10 and a message would then be sent to their inbox with a link to the page with the 10 questions and answers.  Am I able to do this? I want to the AD to go to the ticket purchase page. I DONT want the ad to be solely for the purpose of sending them the link to the questions.  Is this possible? Thanks in advance! Andrew

102
Awilkinson
Vintage98
Vintage98Up-and-Comer
asked in General Q&A
Instagram Live - How can I allow participants to trigger different automations to view more than one product via a link button?

Hi,  we are trying to sale different products on our Instagram Lives based on keywords in our live chat. The issue is only one automation is firing, but after, say they want to view a different product the next automation won’t trigger even though it’s set to a different keyword. In settings, I see there is a “Pause automations during conversations” but no way to turn off or lower the “30min” timer. Is this option limiting the automation from triggering, or are we not setting up this process correctly? 

255
Joren Wouters
powerplant_acdemy
powerplant_acdemy
asked in General Q&A
How to find out which account is connected to manychat?

I have tried many time to connect manychat to connect it to my facebook and instagram,  but it says that your account is already connected to instagram. But I dont know which account is connected to it, Is there any solution to disconnect my accounts from manychat? 

81
rogerioaraujo
arikp
arikpUp-and-Comer
asked in General Q&A
log of whatsapp messages

if i want a log of all the whatsapp messages sent today or yesterday or oany date rangeis there a way to do that ?maybe there us addon ?

81
rogerioaraujo
dodgysdd
dodgysdd
posted in General Q&A
Major Billing / Login Issue

Hi I recently changed my credit card so I am trying to update billing method on manychat. Anyways it won’t let me update my billing method because I can’t get back to my “owner” account. I have a PRO account under my email which I get billed 125 a month for, for 20,000 contacts and it’s been automatically paying, but when I try signing in with that email to manychat, it is saying no accounts exists. The only reason I can still control automation is because I gave another one of my emails access, but it still won’t let me change the billing.Is there anyway I can contact manychat to update the billing for the pro account or allow me to login? I have proof that I am the owner and getting invoiced every month.

162
vrsanders
M2GT
M2GT
asked in General Q&A
How to Create Support Ticket?

How do we contact Manychat to submit a support ticket? We cannot find an email address. What is the email address for support?

5853
vrsanders
Jen_beautista
Jen_beautistaUp-and-Comer
posted in General Q&A
Messages : not everyone can message this...

I have been spending SO much money on meta and CTA is a Manychat prompt and i am getting HUNDREDS of responses that are spam and say “not everyone can message this...” this started recently as when we first launched we were seeing success! HELP! i am about to cancel manychat since i am spending $’s and manychat is just costing me thousands of dollars for fake responses. 

307
Jen_beautista
HWT
HWT
asked in General Q&A
Can't link to previous Facebook post by entering the link URL in my automation

I want to create a new automation and link it to my previous facebook post. I have the link, but when I enter it here, it appears like this. How to solve it? 

51
rodrigo_silvano
justineleconte
justineleconteUp-and-Comer
asked in General Q&A
Manychat isn't transferring email to Kit (ConvertKit)

Hi.I have an issue with an integration from ManyChat to Kit. Here is the ManyChat automation: cf. screenshots.The part happening in the ManyChat DMs is working, but then my test contact (email) isn't being added to the Kit form and my Kit integration doesn't start.Meanwhile, when I opt-in directly via the Kit form, the automation starts and runs normally.So the issue seems to be in the connection between Manychat and Kit.Any advice?  

383
julie77
Nastasia.Knyazeva
Nastasia.Knyazeva
asked in General Q&A
Can’t Connect My Instagram Account — Any Ideas Why?

Hey everyone!I’m trying to connect my Instagram account to Manychat, but it’s not working — the system just won’t let me finish the setup.Has anyone experienced this before?What could be the reason? I’ve already checked that: My Instagram is a Business Account It’s connected to a Facebook Page I’m an admin on that Page Still stuck! Would really appreciate any tips or steps I might be missing 🙏Thanks in advance!  

131
rodrigo_silvano
Gustavo_Dantas
Gustavo_Dantas
posted in General Q&A
Identify post that iniciate the trigger

Hi everyone,I'm currently using an automation in Manychat that's connected to all Instagram posts (not specific ones).I'm trying to find a way to identify which specific post generated a lead.Is there any method to either: Dynamically retrieve the Instagram Post ID or some unique identifier inside the automation flow triggered by a comment or DM? Or add a custom identifier (like a post number or slug) to the URL or UTM parameters, in a way that it’s passed into the flow and can be stored in a Custom User Field? The goal is to track which post each lead came from, even when using the same automation across multiple posts.Thanks in advance!

181
rodrigo_silvano
AaronPMA
AaronPMA
asked in General Q&A
Switching Email to a non-gmail email.

Hey everyone! Excited to get started with manychat!  I need to sign into my outlook email in order to access my work account, but I don’t have that option or at least I can’t find it anywhere. Do I need to create a new gmail and then switch the email on my IG account to the gmail. or is there a way to get my outlook email into manychat so that I don’t have to go through the headache of creating something new and completely switching it out?Thank you! 

91
rodrigo_silvano
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