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3530 Topics
Business100
Business100
asked in General Q&A
Help with setting up CAPI

Hello!I did everything according to the instructions (https://help.manychat.com/hc/en-us/articles/14580897414300-Conversions-API-CAPI-integration) , but the event is displayed only in the event manager, however is not displayed in the ads.Please help, what could be the problem? I did everything according to the instructions

40
Business100
asgerlaursen
asgerlaursenUp-and-Comer
asked in General Q&A
Can a sequence run for ever?

Hey Fellow ManyChatters I am building a coaching flow, that checks in with my clients every morning during their time of relation to my business. I have an onboarding / permission flow that ends up adding the user to subscribe to my coaching sequence. Right now I have a TON of the same steps in the sequence (an automation trigger that runs the daily check in). But instead of having the same step duplicated (Feature request: copy step in sequence 😅) could I have a sequence with just ONE step, and remove and add the client every day, to re-trigger the same frist step of the sequence everyday? or maybe there is another way I haven’t come across yet for such a use case :-) Thanks in advance for your ideas, reflections and time :-) Asger

264
asgerlaursen
support yanisa
support yanisaUp-and-Comer
asked in General Q&A
Unable to use live

Hey there! I am trying to use the DM automation option on the free plan. No Pro options are in use but I am unable to “Go Live,” as it keeps forwarding me to the free trial Pro option, which ultimately charges you in 14 days. And I don’t have any live automation going on,so how do I opt out and go live in the free version?

223
rodrigo_silvano
Lin_Chiva
Lin_Chiva
asked in General Q&A
Request for Assistance with Minimizing Subscription Costs

I am currently using Manychat primarily for a single purpose — to set up a trigger that sends an automated reply when someone messages my Facebook Messenger. At the moment, I am on a Marketing Automation plan that costs $25 USD per month. Since I am not utilizing any additional features beyond this basic auto-reply function, I would like to ask for your advice on how I can reduce my subscription cost, or if there is a more suitable plan that meets my limited usage. I would appreciate your guidance on how to proceed so that I am not paying more than necessary for features I do not use. Thank you very much for your assistance.

141
Fabio Gaulke
emigalvan
emigalvanUp-and-Comer
posted in General Q&A
Automatic DM links from comments NOT WORKING

Hi! I just signed up for Many Chat and created my first auto-DM for Instagram comments, and it's not working!I simply want to have a reply to that word in the comments and a private link sent when I comment. It's supposed to be super simple, but it doesn't work!Is there someone from support I can ask or call?THANK YOU

436
emigalvan
Kenxy.Diaz
Kenxy.Diaz
asked in General Q&A
No-Response :: Specific Keyword Trigger

👉 The objective is to ensure the trigger activates only when the exact keyword 'Family' is used, without being part of a longer phrase or accompanied by punctuation. 👉 Once tagged. It will trigger another automation. 👉 Could this be possible?

221
Fabio Gaulke
Fox_Hanimations
Fox_Hanimations
asked in General Q&A
Instagram Accounts

Hello I have two accounts under one email. I wanted to know if I can see the second account on here. I can't find a way to do so.

172
Fabio Gaulke
Craft Travels
Craft TravelsUp-and-Comer
asked in General Q&A
Smart Delay not working as expected

I have a feeling that everytime my automation goes through a Smart Delay, the elapsed time gets bigger and bigger every time. Am I crazy?

536
Gustavo Boregio
easefulessence
easefulessence
asked in General Q&A
Do I need to utilize all the automations in order to go live?

Do I need to utilize all the automations in order to go live?

171
rogerioaraujo
Arnaut Theo
Arnaut TheoUp-and-Comer
asked in General Q&A
Problems with messages and bot

Hi, I've been having this problem with messages and the bot for a few days now. You told me to do it from Facebook but it still doesn't work and these unbearable messages keep appearing. HOW CAN I DEFINITELY GET RID OF THESE TEXTS?

255
Fabio Gaulke
lin
lin
asked in General Q&A
auto distribution does not work

good afternoon, auto distribution is not working although according to instructions everything is done correctly leads are not assigned with not assigned, although the function is enabled

343
Alan Muhammad
gerarcat
gerarcatChat Surfer
asked in General Q&A
How to trigger a message 12 hours before an appointment?

I'm setting up a workflow where I collect a meeting date. The meeting can be scheduled anywhere from 3 days to a week after the booking time. Regardless of when the appointment is set, I need a reminder to be triggered 12 hours beforehand—but I can’t find where to configure this. Thanks in advance to anyone who can point me in the right direction!

314
gerarcat
S
silicudaChat Surfer
asked in General Q&A
ERROR "Choose the first message for Messenger channel to setup Facebook Ads"

How to solve this error? “Choose the first message for Messenger channel to setup Facebook Ads” Not a single result when I search google, or many chat documents for this problem. Flow looks like this:

2922
MIgartua
theleadershipacademybysg
theleadershipacademybysg
asked in General Q&A
Smart Delay Not Working

My follow-up smart delay isn’t working. I have tried a few different things and had someone look into it and we cannot figure out why the delayed message isn’t sending. Can someone help?

191
rodrigo_silvano
Claudiocavalli
Claudiocavalli
asked in General Q&A
Hi everyone, I need some help with a ManyChat flow issue.

I'm experiencing a problem where my flow gets stuck after the first message—none of the following messages (like email or phone number requests) are being delivered to the user. The flow is designed to collect the user's email and phone number, and then continue with the rest of the automation. It used to work fine, but now it just stops after the initial message, and nothing else is sent. I've already checked the conditions, delays, and message status, and everything seems correct. Still, the user doesn't receive the next messages. Has anyone else experienced this? Any ideas on what might be causing it or how to fix it? Thanks in advance!

141
rogerioaraujo
PsychLife
PsychLifeUp-and-Comer
asked in General Q&A
I need help sorting this out - Facebook and Instagram accounts

I have 2 Pro subscriptions. I think I only need one. I have one for my Facebook Business Page (PsychLife) and one for my Personal Facebook page (Lisa Csernica Rotella). When I use the Facebook Business page (PsychLife account) to connect to Instagram it says the account is already connected to my Lisa Csernica Rotella account. Do I need to cancel the personal account? Please advise.

242
PsychLife
sajithmohan
sajithmohanUp-and-Comer
asked in General Q&A
ManyChat + Shopify Integration

Hi community members, Please suggest the best ways to integrate Shopify and ManyChat. Since Messenger and Instagram have 24 hour window; does the flows like abandon cart flows will actually work? What are the possibilities of the Shopify + ManyChat integration? Thanks, Sajith

384
sajithmohan
LucasCardoso
LucasCardosoUp-and-Comer
asked in General Q&A
How to clean broadcasting history

How to clean or delete broadcasting history on manychat?

101
Gustavo Boregio
endinemeth
endinemeth
asked in General Q&A
Manychat Messenger chatbot with payment

I'd like to create a chatbot, which - after some free chat - offers a subscription for a flat monthly fee to continue the discussion. As far as I know, you cannot sell digital goods on Messenger directly in the chat, so I have to take the potential client to my landing page and after they made the (Stripe) payment, they should be able to continue with that chat in Messenger. If they do not pay, they have to wait a certain amount of time. Is it possible? If yes, do you have any idea or suggestions? Thanks.

442
Aqui
Victor
Manychat Team Member
VictorManychat Team Member
posted in Known issues tracker
[RESOLVED] Unable to Link Manychat App to Meta Ads / Facebook Ads Manager

Hi everyone, We’re aware of an issue currently affecting the ability to connect the Manychat app to Meta Ads and Facebook Ads Manager. An early analysis suggests that around 80% of users may be impacted. First of all, we sincerely apologize for the inconvenience. We understand how important this connection is for you to manage and optimize your ad campaigns effectively, and we know how frustrating it is when something so critical isn’t working as expected. Our team is actively investigating the root cause and working closely with Meta to determine whether the issue lies on their side or ours. We’ll continue to share updates here as soon as we have more information. Thank you again for your patience and understanding as we work to resolve this as quickly as possible. — Team Manychat 💙

1138
Victor
Manychat Team Member
juan.sympol
juan.sympol
asked in General Q&A
AI Step is messing up when saving the custom fields

Hey guys, this is my first post! Unfortunately with a problem. I’m setting up an AI step that should do the following: Answer questions based on an FAQ. Ask qualifying questions to schedule a visit. Gather contact information. Escalate issues when needed. Once all information has been gathered, trigger a make automation to fill hubspot forms and deals. So, for some reason, after all the questions have been answered, the fields are being saved into the wrong place: I already tried creating the AI Step again, splitting the steps into FAQ > Intake > Questions + Scheduling and nothing works. To really test this out, I created an AI step with the same Context I’ve been using and only created 1 script action asking for the full name and it didn’t save it properly! My theory is that I put too many instructions inside and the chatbot doesn’t know what to do anymore, so it’s saving different user replies into whatever next field is “available”. Have any of you encountered this issue before? Her

1112
Juan Mejia
MSGA
MSGAUp-and-Comer
asked in General Q&A
Broadcasting Automation

When I have a broadcast +automation to export contacts to a Google Sheet, is that broadcast “always running” so every time a contact opts in, it’s added to that sheet? Or do I have to manually run it again for that to happen?

273
Fabio Gaulke
dheeraj228
dheeraj228
posted in General Q&A
Need to Integrate many chat with Whatsaap Business api & Chatgpt Api

I am looking to find someone who help me integrating Manychat with whatsaap business api and chatgpt api to answer about faq about real estate project in natural way. I AM READY TO PAY FOR IT.

90
dheeraj228
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Running a ManyChat automation with ads

I have a client who would like to have a ManyChat automation trigger when anyone comments anything on an ad (not sure if we will follow through with this idea as is, but I’m trying to gauge if it’s possible). Is there a way to do this? How does comment reply on an ad work — most of the automations I’ve built have been for organic content. Thanks!

121
rogerioaraujo
asgerlaursen
asgerlaursenUp-and-Comer
asked in General Q&A
How to escape : "" / special characters in External requests

When making an external request, with user data - it can occur that a user has typed in a sentence containing a special character like : or “. Then the external request breaks. In the picture here - you have NO idea what string it is that is “unterminated” After traversing through the data I found that one of the strings (user inputs) contained a : Couldn’t manychat escape the variables when inserting them - or are there other work arounds to avoid this showstopper from happening?

152
asgerlaursen
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