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Hi, I need help with an Instagram Post/Reel Comments automation for @pacochasylwia.The automation is LIVE, saved and configured for a specific Instagram post with the keyword IDE.I have already checked and completed:Manychat is connected to @pacochasylwia Manychat with the ID ending in 612 is selected as the default app in Meta Conversation Routing Both Manychat partner app permissions are enabled Instagram permissions were refreshed in Manychat The trigger is active I tested with a separate Instagram account I used a fresh post that the test account had not commented on before The test comment contained the exact keyword IDEThe result is still:no automatic comment reply no DM Runs = 0This looks like the Instagram comment event is not reaching Manychat at all.Has anyone experienced this with the New Enhanced Connection? Is there anything else that needs to be enabled, or could this be a webhook/connection issue on Manychat or Meta’s side?Thank you.

Whenever someone DM’s me, ManyChat counts it as a Subscriber/Contact -- even though it doesnt trigger an automation…Is that how it works? Because it doesnt make sense lol

Olá, bom dia! Eu faço automação constantemente, mas nos últimos dias elas simplesmente não estão funcionando. Eu ativei váaaarias, mudei o formato, modelo… mas mesmo assim, não funcionou, os meus seguidores não recebem nada vindo da automação. Já fiz as atualizações das permissões, já removi página do facebook, já coloquei UPgrade no plano e mesmo assim não funciona.Alguém já passou por isso?

The above notification pops up but no actual message is being sent to the userIssue: Instagram automation works inconsistently. It sometimes runs correctly, but other times it doesn’t trigger at all.What happens:Sometimes the automation runs normally (DM sent, comment reply works). Other times nothing happens at all (no DM, no comment reply).Setup:Using an Instagram Post/Reel Comments trigger. Flow is published and the trigger is active. Instagram permissions were refreshed.Observation:The behavior is inconsistent across multiple test accounts. The trigger only fires once per user per post, which is a known Instagram limitation. Steps already tried:Confirmed the automation is published. Verified the trigger is active. Refreshed Instagram permissions. Tested with multiple accounts.

Hello,I’m unable to complete the payment for my Manychat subscription.When I try to pay, I receive the following message:“Something went wrong with your card. Please, check your bank payment history or try again using another card.”After that, I’m redirected back to the payment page and cannot complete the subscription payment.Could the Manychat team please check whether there is any billing restriction or payment-processing issue with my account and contact me privately to resolve it?This is urgent because I use the account for active WhatsApp automations.Thank you.

Where can I change the button text shown here? My followers are Turkish, and the word "Following" can sometimes be confusing. Can't I edit it to say whatever I want?

Hi, has anyone experienced a similar issue?My billing date arrived, ManyChat was unable to process the payment, and as a result my Pro subscription expired automatically and the account was downgraded to Free.The main problem is that I cannot complete the payment with any card. I have already tried multiple cards, different payment methods, and different browsers, but the payment continues to fail.I already opened a support ticket explaining the entire situation, but so far I have not received any response. In the meantime, my WhatsApp automations are blocked, which is directly affecting my business operations.Has anyone experienced something similar? How did you solve it? What do you recommend I do to get the case reviewed by support as soon as possible?

Hi I can't export my emails, does anyone know what's wrong?  

This is my Live clients being affected. Is there a way to get faster help?

Buenas 👋 Vengo armando integraciones sobre ManyChat y me pasa siempre lo mismo: el 80% del proyecto se resuelve adentro, y hay un pedazo chico que siempre termina viviendo afuera y volviendo por API.En mi caso, lo que más se repite:• Agendar contra un calendario real con varios profesionales (evitar dobles reservas)• Que el bot recuerde al contacto entre conversaciones distintas, no solo dentro del thread• Cobros con medios locales de LatAmTengo curiosidad de qué les pasa a ustedes. ¿Cuál es la primera cosa que sacan afuera? ¿Y la resuelven con Make/n8n, código propio, o alguna app del marketplace?Lo pregunto porque sospecho que cada uno resolvió lo mismo de tres formas distintas y ninguno lo comparte.

It says that I need to upgrade. BUT I already have.  

Hi everyone,I have a ManyChat automation using the “User clicks an Instagram Ad” trigger. The automation is LIVE and the trigger is active.The first message includes a Quick Reply button called “Quiero los recursos”, which is connected to the next step where we ask the user for their email address.Users coming from the Instagram ad are successfully entering ManyChat and receiving the first message. However, when I check the conversations, only the message text appears and the “Quiero los recursos” button is missing, so users are not moving to the next step of the automation.I’m attaching screenshots of the configured automation and the conversation received.How can I fix this so the “Quiero los recursos” button is correctly displayed to the user and they can continue through the automation?Thanks! 

Hi! I'm building a flow for TikTok, and when I went to test it, it wasn't working.I tried using the Preview option, but it says it's not working. The flow is supposed to be live, but when I send the keyword to test it, the message isn't being delivered. On my end, it actually shows that it's a violation.I'm not sure how I'm supposed to test the flow if this is happening. Has anyone experienced this before or knows how I can test it?

I set up a date and time data collection for reserving restaurant tables, but when the message for time collection is sent in chat and the user presses the button to enter the date and time that window with the calendar and the clock doesnt show up. Instead only a white screen is shown and after some time the message error is on the screen. The only channel I used is messenger but it used to work last week when I checked but now the problem presists for few days. Would love to get some help or is anyone experiencing the same issue.

Hola, necesito ayuda con un problema muy extraño con las automatizaciones de Instagram en ManyChat.Yo tenía varias automatizaciones en ManyChat que respondían automáticamente a comentarios en publicaciones de Instagram y enviaban mensajes directos.Eliminé esas automatizaciones y también las eliminé permanentemente de la Papelera. Es decir, ya no existen en ningún lugar de mi cuenta de ManyChat.Sin embargo, Instagram sigue enviando exactamente el mismo mensaje automático antiguo que estaba configurado en una de esas automatizaciones eliminadas.Lo que no entiendo es: ¿cómo puede seguir enviándose un mensaje si la automatización fue eliminada completamente, incluso de forma permanente de la Papelera?También actualicé los permisos del canal de Instagram, pero el problema continúa.¿Puede haber quedado algún disparador, configuración residual o algún tipo de caché en ManyChat que siga activa aunque la automatización ya no exista?¿A alguien le ocurrió algo similar? Muchas gracias. 

Hola buenos días. Tengo un problema y que Manychat desconecta Whatsapp. Y por ejemplo si yo hago la prueba de enviar un mensaje al número que tengo conectado con Manychat solo aparece un chulito. Funciona por un rato, y luego vuelve a pasar. Me ha tocado desvincular el número y volverlo a vincular para vuelva a funcionar. Está última vez me di cuenta que si espero varias horas se vuelve a conectar solo. Pero igual esto me afecta porque si tengo un anuncio en meta corriendo y la gente llega a mí WhatsApp y no le llegará ninguna información pues es como complicado. Alguien sabe a qué se debe esto y qué puedo hacer? Gracias! 

Buenas, soy nuevo en esta comunidad a la que entre por probar Manychat, así que estoy aprendiendo.Creé una automatización con un chatbot para conectarse con Instagram, en el flujo además conectaba con ChatGPT, hasta ahí todo muy bien, solo trasteaba un poco, pero después de probar decidí eliminar esa atomatización y para mi sorpresa el chatbot sigue respondiendo, además de haber entrado en un bucle infinito (funciona mal). Viendo en las opciones de Manychat, en automatización ví que también había una papelera, así que también eliminé esa automatización de la papelera. ¿Alguién me puede ayudar? ¿Por qué algo que está eliminado sigue funcionando en una cuenta de instagram?¡Gracias de antemano!Willi

ESPAÑOLHola, comunidad:Estamos experimentando un problema recurrente con WhatsApp Business conectado a ManyChat mediante Coexistence.Los teléfonos configurados como dispositivos secundarios se desvinculan y deben enlazarse nuevamente. Cuando sucede:• El teléfono principal continúa funcionando normalmente.• ManyChat permanece conectado, recibe mensajes y ejecuta las automatizaciones.• La WABA continúa aprobada y conectada.• En Settings > WhatsApp no aparecen errores ni advertencias relacionados.• Solo se invalidan las sesiones de los dispositivos vinculados.Después de volver a vincular los dispositivos, funcionan durante un tiempo, pero posteriormente se desconectan otra vez. No hemos retirado permisos, cambiado de BSP ni desconectado Coexistence. También evitamos reconstruir la integración porque podría afectar las automatizaciones y la WABA.¿Alguien está experimentando el mismo comportamiento? ¿ManyChat o Meta confirmaron algún problema conocido? ¿Encontraron una solución que no re

Hello ManyChat Community,I’m having an issue with my Instagram Follow-to-DM automation. i have created a new account.The automation “Say hi to new followers” has been LIVE for about 45–60 minutes, and I have received several new Instagram followers during that time. However, the automation still shows:Runs: 0 Sends: 0I also tested it with another Instagram account that had not followed my account before, but the automation was not triggered.I have already checked the following:My Instagram account is a Professional account “Allow access to messages” is enabled in Instagram My Instagram account is connected via the new Instagram API I refreshed the Instagram permissions in ManyChat The permissions screen shows access to Instagram messages, comments, insights, profile/posts, etc. Regular Instagram DMs are successfully appearing in the ManyChat Inbox / All ChatsSo the Instagram connection itself appears to be working, but new follower events are not triggering the Follow-to-DM automation.

I’m a Pro member, I’ve attempted to connect my Instagram countless times and it keeps failing as it says its already connected (its not). I’ve spoke to the AI chatbot which can’t solve my problem.I’ve asked it to connect me to a human and multiple different times, on different days and all i’m met with is ‘can’t connect you to someone right now’. I’ve tried messaging their instagram account - same stuff.I can’t find where to submit a support ticket.This is actually a joke, the fact that i’ve subscribed to pay for a service that I can’t even use and can’t even get help to solve the issue.Right now first impressions are completely terrible.If anyone has a way to resolve this that would be great.

I have reached my contact limit and automations have stop causing a significant impact to my business. Every time I try to upgrade I see this error message. I’ve tried clearing my cache/cookies, using different browsers and devices and using a private browsing mode but nothing works. I have opened a support ticket but I have not heard back.I really need to get this fixed so my automations can re-start.