Ask the community

Hi guys,  I started with Manychat a month ago and was extremely happy with it, having accomplished 1000+ contacts within some successful videos of mine. My structure is simple: I ask people to comment “map” mostly on all my reels and with an automation (active on all my reels) I send them a free map. (within the map download link they subscribe to my newsletter).  Unfortunately as of today, out of nowhere, main automation “MAP” stopped working. All new versions I have tried to create (and test) failed. Has anyone experienced this? I basically can not use any Manychat service atm.

What is the simplest way to make a date and time reservation in the Telegram bot? Еo choose from the available dates, and then a day before the event they will send a reminder to the person who signed up?

My dm automations just randomly stopped working. I have done everything from a troubleshooting standpoint & nothing works.  It was working fine all week, and then for no reason at all, when someone comments they keyword on a post/reel it doesn’t trigger the DM.  This is a CRITICAL error as I have a reel going viral.  Cannot get in touch with anyone and hoping someone can help me here.

Anyone else having issues today with connectivity.  I have put the same post up 4 times and it will not connect to my Manychat DM

Hi, I am having issues with my automation 5 days ago a created a automation of a specific comment on a specific post and the whole flow worked perfectly. I paused it as it was for our Black Friday Campaign. Today that I wanted to activated its not working. I created the same flow for Facebook and it’s working perfectly. I verified that I am using the new API and all of that. I’ve attached my whole flow. If you could give me any tips that would be great. 

Anyone else having issues with IG automations? Posts are connected but the message isn’t being sent. 

Hi everyone,we're working with WhatsApp in coexistence mode, and we're running into an issue where automations don’t stop when a user sends a message.The problem seems to be that the user is sending a message from WhatsApp Business, not from the Live Chat window—so ManyChat doesn’t detect it as user activity that should pause the automation.Is there any automatic solution or recommended setup that will stop/pause the automation as soon as the user replies from WhatsApp Business?Any insights or workarounds would be appreciated!

I just went live with this new feature, and I feel something isn’t right.  As you can see, there are 376 executions but only 20 sends.   Can someone explain this to me?

Having trouble connecting my manychat to Instagram for the follow auto reply ,I have tried numerous times the connection is enabled but still it keeps asking me to update!!!!’ Help 

Question about automations.. does Manychat gather location data based on IP of the person that opts in to DMs? It would be great to be able to segment audiences without segmenting them through questions or data collection in DM.For example - for an artist or musician looking to market a tour. Without having to get the location from the contact in the DMs, does manychat pull their location from their IP when they respond to a DM thereby opting in?That way, if I want to send a broadcast to people in Atlanta or within 50 miles of Atlanta in my contacts list I can send a message specifically to those people rather than EVERYONE.Does this make sense?

https://app.manychat.com/fb2887010/chat/507215923 hello, I use manychat ai . previously there was no problem, now some chats are not being carried out by AI to the end of the conversation what can be the reason? 

hi,having persistent issues trying to connect specific account (@bts) to manychat.error “something went wrong” i have 3 other accounts connected already i have 2fa on that account?pls help.

Creo que hice todos los pasos bien al vincular un número nuevo al API pero me sale un mensaje de felicidades tu cuenta de conectó a manychat pero me dice en un plazo de 24 horas revisaremos que cumples con nuestros parámetros y de allí no avanza, en el meta business suite dice el número en estatus pendiente, que puedo hacer para solucionar?Al darle actualizar no hace nada 

Hey!I’m running a Instagram account and I have an automation set up:When someone replies with a keyword (for example “more pension”), they get an automated message where they enter their email address and then I send all the info via email.Everything works fine the first time someone does it.But here’s my problem:If the same person does it again (for example me, because I want to test my flows after making changes), manychat doesn’t trigger the flow anymore. It looks like manychat recognises that the user already went through the flow once and then refuses to collect the email again or re-trigger the automation.How can I disable this behavior so users can run through the entire process as many times as they want? Thanks for any help! 🙏

My IG flows are suddenly stopping after the first message. The initial DM sends fine, but when followers tap the button or reply with the keyword (like “Yes, send it 🚀”), nothing happens — message 2 never fires.I’ve tested across different accounts, refreshed permissions, even reconnected IG… same thing. Looks like a Meta webhook issue starting Oct 21–22 — seeing reports in Canada & the U.S. Can anyone from ManyChat confirm if this is a known issue or being fixed? PLEASE FIX! 🙏

Good morning,We would like some clarification regarding the pricing and monthly fee thatwe should pay to Manychat in the following cases: - in month 1, we reach 500 users and pay $15.- in month 2, another 500 users are added, so we'd pay $25.- from month 3, there are no changes, so the monthly fee remains $25.- from month 4, there are no changes, so the monthly fee remains $25. Are unique users calculated on a monthly basis or are they cumulative?Is there a way to save on the monthly fee? If I decide to cancel my PRO subscription after finishing an Instagram activity,to stop paying, can I later subscribe again? Thanks in advance for the clarification.Best regards

I’m implementing Instagram DM automations and encountering two main challenges with ManyChat: Live Chat Functionality: Manual replies via the ManyChat Live Chat panel consistently fail to send, and incoming messages don’t reliably appear for agents. This makes direct human takeover difficult during setup and testing. It asks me to contact support everytime I try to send a message via the ManyChat Live Chat interface. Testing Automation Flows: When trying to preview/test flows before making them live - such as sending test messages from another Instagram account to the preview/test number - the automations frequently do not trigger. This limits my ability to fully test and debug the experience before launching it to real users. Main Questions: Is there a workaround or proven method for reliably testing Instagram DM automations before going live?

I changed my phone number and it was verified by Whatsapp but isn’t connecting to Manychat. I am seeing the below image. I have tried clicking refresh many times and it’s been way over a minute (over 30 of them). 

Hello! I have been running the same ad campaigns for 3 different clients for like more than a year now. Everything went smoothly, but now all of a sudden ads started to generate way less leads, while the CPM and click numbers remained the same. For context back in the days we used to get 20 leads daily, and now without any change from one day to another its like 2 lead per day. Do you think it is because there is some bug with quick reply buttons?

AUTOMATISATION SUPPRIMER MAIS MESSAGE ENVOYE Bonjour,J’ai un soucis j’avais créer une automatisation avec un mot clef, que j’ai supprimé par la suite et le message par quand même a chaque fois que quelqu’un m’écris. Je n’arrive pas a retrouver ce message pour le désactiver complétement.Pouvez-vous m’aider ?????

Hi, we have a problem with our account becouse the “account status” in our Whatsapp page on manychat panel is still “Pending” after about 2 weeks.On Meta, our Business account is under restriction but the only thing that we do was to do the onboarding of a new number from manychat.How can we manage to resolve this problem and finally start to use our number?Thanks a lot!

Hey, I have a fitness business where I sell coaching and low ticket programs on my app. I have about 13,000 contacts from instagram on manychat and I am unsure on how I can optimize and monetize these contacts. They feel like a waste because I heard there was a 24 hour rule where I cant even message them anymore. Please help Im paying over $150 a month for these. Best,Jared

Has anyone fixed this issue already? Feels a bit stupid that i switched from another provider to manychat for this function and it's not working!

hello,Hello ManyChat Community 👋,I’m a marketing manager and I’m looking for help with organizing incoming messages while using the new Follow-to-DM feature.I want to enable this feature, but I’m concerned about how it will affect my client’s inbox. My client receives a high volume of new followers every day, and if each follow triggers a DM, it will flood the Primary inbox and push our active conversations and leads further down.Ideally, I would like all Follow-to-DM messages to be automatically routed to the General tab instead, so we can keep our active leads and important conversations easily visible in the Primary inbox.Is there a way to set this up inside ManyChat, or a recommended workflow to prevent Follow-to-DM messages from overwhelming the main inbox?Any guidance or best practices would be greatly appreciated!Thank you! 🙏

I've been working with ManyChat for a long time, and whenever I used to do a boosted post with an automation, the automation worked. Now, no matter what I do, the automation doesn’t work anymore. Does anyone have any idea why this is happening and maybe how it can be fixed?In the past it worked great, but suddenly it stopped working and I honestly have no idea why.