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General Q&A

Any questions you have about using Manychat.

  • 3,438 Topics
  • 7,066 Replies
3439 Topics
LivWeal
LivWeal
asked in General Q&A
I can't connect my accounts to ManyChat

To give some context, I set up Manychat with a consultant years ago. I was set as an admin of the ManyChat account but not the owner, so I was not able to disconnect my IG & Facebook. I can only disable it.Now, I am trying to set up Manychat as the ‘owner’. I created a new Manychat account & connect my IG & Facebook there. But there is a prompt wherein I still need to disconnect it from the previous owner’s Manychat account before I can reconnect it to my own account. Problem is that I am unable to reach out to the person who set up my Manychat years ago. What do I do? I already tried disconnecting it via Facebook Business Integrations. But there’s no progress, on Manychat’s side it is still connected to the old owner.

1771
Gustavo Boregio
josiane nascimento araujo
josiane nascimento araujoUp-and-Comer
asked in General Q&A
sobre automação

Como Faço Para Fazer Automação no gratuito, pois não está funcionando para o gratuito e minhas automações não ficam salvas. 

201
Gustavo Boregio
Barbara
Barbara
asked in General Q&A
DMs, link

I set up Manychat and now every time someone writes to me in DM, every time he writes something he sends him my link and if we correspond, then every time gets a link. .I don't understand what I have to shut of in Manychat to make to not send the link and where to shut off this? Does anyone know? Thanks

130
Barbara
scott
scott
asked in General Q&A
broadcast with messenger

Hi im wanting to send broadcasts out but dont know how to get subscribers? can i just get people to message me? and how many subscribers do i need to start broadcasting? thankyou

230
scott
Kariann
KariannUp-and-Comer
asked in General Q&A
Newbie here, can someone please help me

I have the free version of Manychat so far, I want to try it out before I subscribe. I successfully connected my IG account, I can even see my posts in Manychat and live chats. I created a very simple automation but when I go to test it it doesn’t work. I refreshed my permissions. I am at a loss of how to find out what I’m doing wrong or how to fix it. Can someone help? Thank you

432
Kariann
wajdi
wajdi
asked in General Q&A
The WhatsApp background does not appear to customers

The WhatsApp background does not appear to clients. Please help me show the client’s WhatsApp image, knowing that I have a background in WhatsApp Business Mea

80
wajdi
TimWeldon
TimWeldonUp-and-Comer
asked in General Q&A
Where to get the Flows function

How do I get the flows function?

191
Gustavo Boregio
Ryan
RyanRising Conversationalist
posted in General Q&A
Omni Channel Widget versus Native Chat Widget - Thoughts?

I want to avoid the scenario where a “omnichannel” widget is launched with referral links to external platforms like Messenger, WhatsApp, and Email. While such links may be beneficial in certain situations, they pose a risk of diverting users away from websites. The essence of chat widgets is to seamlessly complement the website experience. Just as we employ click-to-message ads to keep users within the same social environment, it's crucial for chat widgets to fulfill a similar role. Users visit websites with specific intentions, and our goal is to retain them. A native chat widget achieves this objective, whereas a widget with external ref links might lead users astray and will have an increased barrier to entry.An omnichannel widget is very different from a native chat widget, having both options would be great so people can decide what works best for them. However, I hope a native chat widget is the priority. And I really hope the omnichannel widget is not regarded as a substitute f

1084
Ryan
CharlieKop
CharlieKopUp-and-Comer
asked in General Q&A
I want to embed my chat within my website but i can not fin the option, any assistance on this?

I can not find any option to make the chat embedded. The GROWTH TOOLS option does not show any settings.Help!

2413
CLFST
luizribeiro
luizribeiro
asked in General Q&A
I need support about how to connect multiple clients on my manychat PRO account.

I would love to talk to someone that can help me to connect 2 of my clients account. Ive got some automations from email support that didn't helped me at all. I am the manager on 2 pages and i cant find on my manychat. any video or information about it? I've watched so many videos but no information on this topic.   

3182
Digitalmateus
Ashiq_Mohd
Ashiq_Mohd
asked in General Q&A
Acess to data is confusing

I have a account in Manychat where I connect a page called "Desko". Lets say I invite two of my office colleagues to handle the live chat inquiries. I created account ion manychat using my Personal FB login credentials where my FB account has access to 5 different client pages (one among them is Desko)Now my question is,1) Will my team mates whom I have invited (role: Admin, owner) to Manychat be able to see the incoming messages to the other 4 FB pages associated with my personal FB account (I have not connected those pages to Manychat yet)?2) Can any of my team mates (whose role is Admin/owner) can see any option to connect Manychat with the other 4 FB pages (associated with my personal FB account. But my team mates are not associated with those 4 FB Pages)?3) The "Contact" section in Manychat will only have the people who have interacted with "Desko" alone right? And does not have anyone from the other 4 FB pages. Am I right?Kindly clarify as its very confusing to move ahead.Thanks,

231
Gustavo Boregio
Alessa10
Alessa10
asked in General Q&A
How to connect manychat with LinkedIn?

I cant do it on zapier.

10151
Gustavo Boregio
activelife
activelife
asked in General Q&A
Unified communications combining Email and Manychat

Hi. I posted previously about trying to manage email alongside the various Manychat channels. I know that this is not possible in MC but assume someone is doing this in another platform. Our use-case at the moment is Instagram (2 accounts), SMS via Twilio and Email. Can anyone recommend a platform that would enable this?  Thanks. 

341
Gustavo Boregio
mirey
mirey
asked in General Q&A
date birth

Is it possible to get a user's date of birth? And according to his answer to send him an output (which develops logic)?

401
Gustavo Boregio
Marc
MarcUp-and-Comer
asked in General Q&A
Data Processing Agreement

Hey folks, for gdpr reasons i need to sign a Data Processing Agreement… where can i find this? On this article it says, that i can create it in under 5 minutes: https://manychat.com/blog/gdpr-manychat-updates/But i cant find it :) Best regardsMarc

230
Marc
mia
mia
asked in General Q&A
Dm not showing under Live Chat Conversations

Hi! Wonder if anyone has experienced issues with DM not showing under the Live Chat conversations inbox?  We started experiencing this issue on 2/28/24. We’ve reset permissions multiple times and have disconnected and reconnected our IG account to ManyChat. We’ve also ensured no other settings have changed on our IG account. Support shows an ETA of 7days, so I’m trying to get any assistance from the community. Thanks in advance!

2452
Gustavo Boregio
magonicolas
magonicolasUp-and-Comer
asked in General Q&A
Allow just one reply per story or Reel

Hello! im create a huge giveaway, and I giving points for a lot of different interactions, how can I limit for example instagram reply to story and reels, So I Run the automatization just once, without creating a variable for every store or reel?

756
Gustavo Boregio
diegodanni
diegodanniUp-and-Comer
asked in General Q&A
pixel not register event

Uncaught TypeError: Cannot read properties of undefined (reading 'fireLogConversionEvent')

373
diegodanni
JH Photo
JH Photo
asked in General Q&A
Need help adding a ebook (pdf)

I’m making my first trigger on Manychat.  I’m trying to attract clients to say a trigger work and then send them an ebook.  How do I add the ebook or pdf?Please help?

10881
Gustavo Boregio
ultimateautomations
ultimateautomationsUp-and-Comer
asked in General Q&A
Messenger conversation starters trigger problem

Hi I’m having a problem.I’ve been working on Instagram conversation starts without much fuss. But when I’ve tried making the same for messenger, I can’t set up the trigger to be “user clicks on a conversation starts item”, which in Instagram case was a default setting.   what am I missing?

480
ultimateautomations
bramdriessen
bramdriessen
asked in General Q&A
How many accounts can you send DMs to in the free version of Manychat?

How many accounts can you send DMs to in the free version of Manychat?We have successfully sent a DM with a response under a post a few times, but now it no longer works and we haven't changed anything!

540
bramdriessen
teamhayes
teamhayesUp-and-Comer
asked in General Q&A
Can't see my flows

Hi there. I am currently unable to see the chat flows that I have built. When I go to view or edit my automations, I cannot see any of the nodes or boxes, everything is blank. However the automations are still working on IG and FB. I have refreshed permissions, restarted my computer, logged out, refreshed my internet, all multiple times without any change. Any suggestions? 

512
teamhayes
ultimateautomations
ultimateautomationsUp-and-Comer
asked in General Q&A
is Instagram campaign possible?

Hi, is it possible to send our sInstagram subscribers mass sales campaign?Or is it only possible in messenger? thanks a lot!!

60
ultimateautomations
Sean
Sean
posted in General Q&A
Would like to propose Manychat to client

Good day, I’m Sean from a branding agency based in Malaysia, I’m looking to get in contact with Manychat sales team as I would like to propose this feature to my client over in Malaysia. My email is seanloke@brandtales.net

171
Gustavo Boregio
Sami Mahin
Sami MahinChannel Explorer
asked in General Q&A
Instgram DM List feature

I had the Instagram DM list feature enabled for one of my accounts and have a little over 1k people subscribed to my list. Am I still able to send a broadcast to them through the Instagram app instead of Manychat?Also I’m not able to create a broadcasr channel on Instagram app and was wondering if this is because I have the DM List feature enabled on Manychat?

1011
Gustavo Boregio
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