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General Q&A

Any questions you have about using Manychat.

4,146 Topics
8,946 Replies

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4146 Topics

How many chatbots can we make with a manychat account?

Hello,I would like to set up a chatbot on social networks for several of my customers. How many chatbots can I create with one account?And is it better to have a single manychat account with all my customers or must each customer have their own manychat account?Thank you 🤩

370

1 year ago

dbalbi

asked in General Q&A

Can a knowledge base be added to a ManyChat AI flow?

Encourage Newsletter Subscriptions promt via DM

Hi there! I am trying to figure out how to create an automation that prompts our followers to subscribe to our newsletter in order to receive an exclusive piece of content. I also want to people to put those people in a segment. Any advice is welcome!

421

1 year ago

ediesteUp-and-Comer

asked in General Q&A

All of a sudden my automation messages are not working

Hi there! For the past 4 hours I have been working on try to fixing my automations for comment reples on my instagram. Before today they have always worked with no issues. It says that the automation is published and live but when someone comments they do not get a DM or a reply to their comment. I have disconnected my instagram from Many Chat, refreshed permissions multiple times, and done everything I know to troubleshoot. Still not working. Is there a bug or what can I do to fix this problem?

Problem login by facebook.. due to email setting issue

After changing email of an account I cannot login to my own account due to Autologin to facebook.How can I login with my email saved in my account?

Failed create subscriber API

I want to create a subscriber without creating the Whatsapp contact as I won't need it.I am entering the Phone and Email which are the data I will need, but I receive an error message requiring me to add WhatsApp.I understand this is an API issue.

When connecting to your account, Instagram shows an error - access for this page is denied

170

1 year ago

home_is_my_happyplaceUp-and-Comer

asked in General Q&A

CANT FIND REFRESH PERMISSIONS BUTTON

OK. MY AUTOMATION STOPPED AND I WAS TOLD BY SUPPORT TO REFRESH PERMISSIONS BUT I CAN’T FIND THE BUTTON? I CLICKED “HELP” AND IT IS NOT THERE AS SHOWN IN A SCREENSHOT BY SUPPORT.

How to link to a different profil

My main account is my personal page and my business is a different profile. I’ve logged in and set up ManyChat with my main account, but it’s only linking to my personal page, not the business account which is what I want. HELP!

How to add a chatbot into my website instead the customer chat

Hello, I am Allen. I want to add a chatbot into my website, but Meta is sunsetting Customer Chat on May 9. Can I have another method to achieve this function? Thanks😂

igorUp-and-Comer

Documentation say you can modify custom user fields of type “array” in UI: https://support.manychat.com/support/solutions/articles/36000267937-custom-user-fields-array-typeModifying arraysModifying data in CUFs with array type is possible via:External request mapping Application action mapping API UIBut I can not do it in UI. The field is unclickable. Any ideas? Also if I try to set value of this field in Actions, I can’t. The field is marked as unknown (see attachement).

Setting a markup to a payment amount

Hi all I’m interested in adding a small percentage markup to a total payment amount. Would this use case be possible so us, the builders get a small commission for each transaction amount of our client? So in this case there could be two paypal or stripe accounts connected.I would be happy to explore another workaround via integrations or automations. Thanks

User doesn't see my answer in his inbox

Hi Guys, I'm doing some test of Manychat. I created a simple automation. Keywords is the triger, next the answer is sending to the user, on his DM. As a user, I can't see the answer. I have only the notification that I get some message but I can’t see it. As a entrepreneur, I see the message was sent. What is the problem, how can I fix it?? Thank you in advanceRenata

Hi Community,Does anybody know if it is possible to remove the "Skip" button for Date and time User input https://prnt.sc/OxZP1yZAFO7oThanks in advance!

570

1 year ago

giorrando

posted in General Q&A

How to do a Partnership with Manychat

Hi Manychatters!I’m Giorrando from Jakarta, Indonesia. I would like to do a partnership with Manychat. Anybody know whom should I contacted?Thanks for your warm response!

370

1 year ago

ShearStrengthStylistUp-and-Comer

asked in General Q&A

error message instagram

Hello I'm trying to link my FB and insta to set up many chats but when I go to insta to confirm linking the accounts an error message comes up at the very end that something is wrong on their end. It's been weeks of this and I reported it to instagram. What do I do?! Help!

ADD A STEP AFTER DOWNLOADING

Hi. I am new to ManyChat and was wondering if anyone knows if it’s possible to add a step after I send the message with a link for a chapter download. I was hoping to then send a message offering a discount on the book purchase. I can’t figure out how to do it. Thanks. terri

421

1 year ago

MicDiRenz1Up-and-Comer

asked in General Q&A

need help

I don't know why I'm being told that the Instagram channel is not connected. I have already connected the Facebook and Instagram pages even if the profile images displayed in manylabs do not correspond to the ones I currently have. could anyone help me?

"Get the Checklist" DM - how to remove?

Hi there - we are new to manychat and trying to integrate it into our company’s instagram dm’s. When there is a dm from someone, this checklist is automatically sent and we want to remove it. Any tips? Photo included for clarity.

On some of my automations it says the CTR is n/a or 0%. What does it mean when it says n/a? Is it that no one clicked on it or that ManyChat couldn’t collect data on it?

551

1 year ago

FaithUp-and-Comer

asked in General Q&A

Automations are just not working

I’ve gone over all the troubleshooting but the automation insta comments to a DM are just not working? Any hints please to help x

1789

1 year ago

JobssamacharUp-and-Comer

asked in General Q&A

Contact - How do contacts work?

HelloI would like to start off by saying that we’re a job platform that offers different kinds of jobs on Instagram, and we ask our users to comment “Yes”, post which we DM them the job link that they’re looking for. We post everyday on Instagram and each job is different which means that each link is different too. My question is - Let’s say person ‘X’ comments on our video/reel, and Manychat sends them a DM, X is now a contact established with Manychat. Say the same X person comments on another video for another job link, and Manychat sends them a DM, will that be counted as 2 contacts, or just 1? Is there a limit to how many times can one person comment on different videos and get DMs? Also, I wanted to know if we automate for comments as well, if X comments, when they get a response via comments and DM, will it be considered as 1 contact or 2 contacts?There is no clarification for this. Would appreciate if I could get some form of help! Thanks.

2072

1 year ago

atlienUp-and-Comer

asked in General Q&A

instagram prompts, is this correct?

im trying to create automated reply to stories. is this correct to put the customers name? Hi [customer's name]! We saw your post TIA

Do not have the ads option on the left menu.

Hi there, I have just joined ManyChat.I have the pro version but I do not have the option on the left menu that says Ads (Facebook account is connected), I would appreciate any assistance.

1 year ago

Jim Francois

asked in General Q&A

No data on my automation

Hello,I've created two automations, one on Instagram and one on Messenger that are supposed to trigger every time someone clicks on my Meta ads but I have no feedback, each stat remains at zero after two days online. Can anyone help me with this please? Jim

280

1 year ago

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