General Q&A

Looking at the daily reports on the mobile app I see a very high average response time and I don’t think it should be that high.  How is average response time calculated?  Also - is there a way to see daily reports on the desktop? 

Hello! I'd like to know if it's possible (and how) to automate a message sequence (once the user replies to a story) only when they reply to the previous message sent.  For example, if the user replies “Yes” to a story, it triggers a message sequence including a first message that says “Hi Jacque, how are you? Do you have any experience in this field or not at all?” Then the second automatic message is sent when the user has replied to the first message. I don't want the user to have the choice between several answers already written, but to give his own answer so that the rest of the sequence follows. Is it possible to do this? If so, how? Thanks for your help.

I have set-up a sequence for WhatsApp and have put as a Trigger User Clicks a Link. However, when clicking the link it will only open the WhatsApp Chatbot but the sequence is not being sent. What could be the reason? How to solve this issue?

Hi! My many chat is not working for two weeks already. Im quite frustrated, have tried all the solutions I found online and the ones support gave me. Instagram and Facebook pages are properly linked, no payment problems, permissions updated and refreshed in the manychat app, logged out and in again. I don't know what else to do… any idea?

Hi! I already have a Whatsapp API created from the past, but i cańt connect that one as it asks me to disconnect the whatsapp, but i cańt because my business gets 100+ whatsapps each day and i would loose it all if I do that, please heeeelp

Hi Guys,I am to far down the line to turn back now. I am currently running Facebook ads to messenger the using many chats. I am from the UK and i cant seem to track when a message happens so i cant optimise the budget because Facebook doesn't track the messages. Has anyone got any work arounds or ways to make the Facebook ads track the messages from the campaigns? I would like to stay on messenger rather than using a landing page etcThank you in advance for any suggestions. 

Hi all, I’ve been running the automation for Instagram comments > messages. However, quite often, the recipient doesn’t get the message/link. I am assuming due to their instagram message settings. How do I get around this? Can I set up a follow up link? I’ve attached an example:  

Hi.  I am Nirjari and just joined Many chat. I am loving the features given on this app.  However, I am unable to find option to reply publicly on the comments I receive on my Instagram reels or posts.  I am able to send DM however I wish to engage with followers in public.  How to do it? I couldnt find that option.  Also, mine is basic plan and not paid on manychat.  Please help.  Regards, Nirjari 

After connecting my ChatGPT API key (the basic version, not Pro) with Manychat to automate Telegram and configuring the automation correctly, I decided to put it to the test. The messages work fine, but I noticed that when the flow reaches ChatGPT, it doesn't respond to user questions.Does anyone know why? Do I need to have the ChatGPT Plus version for it to work properly?

I need to connected the manychat to my ads managerAnd my instagram is connected to the facebook page, but not the manychatHelp

Hey everyone, pls help. I’m trying to connect manychat with Whatsapp. But at the and I’m getting notification that it doesn’t comply with meta policy. Pls can u help what are the solutions? What can I do?Is there any restrictions for countries or smth like that?

Does anyone know how to update the advanced permissions - where to find this on Instagram - to allow for the public reply in the comment section? Thanks!!

Hi I am Debbie and am starting  new digital marketing business.  I have a new Instagram for a new business. I have a personal and established business FB for my older already existing company. I do NOT have a FB page for my new business as I plan to run it off IG. So I signed up for Manychat and cannot get my new Instagram set up. Only my old FB and instagram . There is no way to add my new one?  What do I have to do set up another New FB page for account to sign up?  I will appreciate any help I can get!Thank you,Debbie

Hello everyone.I've been using Manychat for only 2 days. It's working well, but I found a little issue that you probably came across before.I have an automation for Instagram Comments. The automation is working nicely (at least for a few contacts). It worked for a few users and with my tests as well. But it didn't work for one contact specifically.It is for this Instagram Post (just so you can have more context): https://www.instagram.com/p/C6yDrIrsHA7/Notice that all the users received a comment + DM, but for one of the comments. The trigger didn't work for that specific contact. And I made sure that the automation was ON, etc.I would like to understand: what could have caused this, if this is a common issue, and what can I do to deal with issues like this?Plus, and most importantly, how can I "force" to start automation for that specific contact? In other words, I would like to add tha

Hi there! What will happen with Sponsored Messages? Will it really get deprecated soon?  Will it affect both Messenger and WhatsApp? Then how to follow up outside of 24hr if we want to have ongoing conversation throughout the entire CJM? Why Meta does this? On Telegram it is so nice to be able to send a message at any time. How can I achieve long-term conversations with customers that will buy like in a few months? Can someone help me with the project? "Starting June 1, 2024, we'll begin deactivating sponsored messages campaigns. By the end of June, sponsored messages will no longer be available and any active campaigns will be turned off." https://www.facebook.com/business/help/630500673789880?id=371525583593535

hello everyone, i use make to send message confirmation message after client making payment in my chatbot whatsapp.but i have a probleme, i need to find the Subscriber ID in make i get this processus : webhook paypal => find subscribers by custom field = > send message but i have 2 error in make i test all id user its not working that the error in make : in make in the case subscriber id i put in all this : {{user_id}}{{14.custom_fields[].id}}{{14.subscribed}}{{14.id}}{{1.payer_id}}{{wa_id}}{{subscribed}}{{1.recurring_payment_id}} in manychat i take a step action set custom field and in the value i put all this :  {{user_id}}{{wa_id}}{{subscribed}}if some one have solution BIG THANKS YOU !ps. i know how to see the id from one contact but i need dynamic id when all new cli

helloi have a problem in Automationslike on comment workreplay on comment workbut message on comment (not work)how to resolve this problem ??

Hello Manychat Community!I'm in search of an automatic setting for replying to Instagram DMs. I've come across templates that reply to DMs prompted by my story, but I'm interested in skipping the step of posting a story to receive DMs and instead send my desired messages directly.I would appreciate your thoughts and insights in the comments below 👇

I have a question about automation with ManyChat. A few months ago, I had an automation that worked, but only organically; if I ran a paid ad with it, the automation wouldn't work. I understand that this is no longer an issue, correct? I want to know how to create an automation that works both organically and with paid ads. Do I need to set up two separate automations? One for organic and another for paid? Can I use the same keyword as a trigger for both? Could you please send me a step-by-step guide? 

 i created a dm trigger flow and it’s not working even with the test or setting it live.  the comments to dms trigger works but the dm trigger doesnt work. i even used the template they suggested any idea how to get it to fire off?   

I was on a trail version and upgraded to pro. I then created an DM automation for IG but when i try to the keyword, the trigger doesnt happen. I also put the automation live but still no luck. My IG page is private but that shouldnt be the reason, right? 

Hello guys,I receive an array of date strings via external request in the format "YYYY-mm-dd", manychat can recognize it as a date.But when I send this date to my customer via WhatsApp, it’s displayed in English, I need it to be displayed in Portuguese, what do I do?My time zone is already set to Brasilia (UTC-3) 

Has anyone transitioned a client from Sirena/Zenvia CRM to ManyChat for WhatsApp customer service? If so, how was your experience? Would you consider ManyChat competitive in this area?

Has anyone implemented text-to-speech (TTS) tools to send voice messages to customers answering their queries on WhatsApp using ManyChat? If so, which platform do you use for TTS, and is it connected to ManyChat via External Request? Is that even possible?