General Q&A

Olá equipe ManyChat,Estou enfrentando um problema sério com minhas contas de WhatsApp que estão vinculadas aos meus anúncios do Facebook. Tenho notado que as contas que utilizo para direcionar o tráfego do Facebook para o WhatsApp estão sendo sistematicamente bloqueadas. No entanto, as contas que não estão vinculadas a anúncios do Facebook não enfrentam esse problema.Gostaria de esclarecer que não faço envio de spam; todos os contatos que chegam até mim através desses anúncios vêm por livre e espontânea vontade. As mensagens enviadas são apenas para responder a consultas ou fornecer informações que os usuários solicitaram.Estou preocupado que possa haver algum problema com a configuração do robô ou com a forma como o ManyChat está gerenciando essas interações, o que pode estar gerando esses bloqueios. Gostaria de pedir a ajuda de vocês para analisar minhas configurações e identificar qualquer possível erro que possa estar causando esses bloqueios. Se houver algo que eu possa fazer para

Manychat did not release my WhatsApp after unlinking my account from the Manychat network and then deleting Manychat, and as a result, I can no longer connect WhatsApp . is there a solution, or is a legal process the only way?

"For billing purposes, I need to remove some of the contacts available in my panel. Does ManyChat provide any tool or API that allows me to do this automatically without manually removing them?Thanks in advance."

I have a flow on manychat where chatgpt talks to whatsapp. can respond, but cannot maintain a coherent conversation. I had an idea of ​​​​using Make, to save the data entered by users in WhatsApp and generate a conversation field so that chatgpt can speak coherently and then return that field to manychat to give it by message to the client, but I can't achieve it. somebody help me?

On my last few Reels, when someone comments with the keyword I’ve chosen, Instagram hides their comments. Anyone have a solution?

Hello. I have set everything correctly in all the settings in Instagram. I follow every step that is displayed on Manychat and unfortunately my Instagram does not connect to Manychat. What could be the reason? Does anyone have any ideas?Best regards 

Hello, I have recently set up my DM automation when someone comments (trigger word ‘INFO’) on my IG Reels but no message is being sent by Manychat.I have looked through the Help Guides and just cannot see what I might be missing.Any suggestions?

i have created an automation trigger but i cant open it on it keeps telling me to open automation to setup a trigger and i am sure that i opend the automation

Kindly assist,  how can I boost IG Reels?

 Many times AI gave answer which did not true language, why?

Hi I have connected Active Campaign to Many Chat. That works cause I can see my Lists appear when adding a contact. Ive Added Contact' Action in "DC Visualisation Capture Email" automation to add a contact to the Contacts list in my ActiveCampaign Account.However it's not adding showing up as a contact in Active Campaign…I want Active Campaign to send an email to the contact. I have added a tag to the contact too.   

We’re currently trying to setup the ManyChat Facebook Bot, and have it integrate with a call logging system based on a user’s response.  Has anyone experienced issues with ManyChat requests being blocked by a security policy on your network?  Trying to figure out if there is an IP range that can be whitelisted or if ManyChat has a US based server farm.

What are the best methods/features to grow your Instagram account using manychat?

I have a lot of communication on Instagram, this issue haven’t fixed yet. Customer send me a message for example phone number, system did not save phone number pass the other questions. So I can not save phone number, my automation does not help me.

If we sent the first message manually, automation should not send the message. And then, If the automation started talking but we manually activated it and sent a message, then there must be a plugin that will stop the automation.

Because of this mistake, she asks the same thing from the same person over and over again, causing customer loss. 

 Hey guys, Bit of a beginners question, but how can i make so the names and email align below and next to eachother in a good order. I dont know how the gaps keep coming up when info is added. Below are the settings i chose. 

I want simply send automated messages to my followers at a certain time each month. I want it to be time based, not based on when they were last seen on IG, etc. How would I do this?

I am an admin on manychat for an instagram account, but I can’t seem to be able to reply to inbox from manychat 

Good morning, I’m just beginning my ManyChat adventure. I’m not techy by any means, so excuse me for asking these questions if they’ve already been answered. First, I’m not sure how to upgrade to Pro ~ I have 13K IG followers, but only 6 Many Chat contacts. So do I sign up for 13K contacts, or a smaller number? Second, ManyChat struggles (or maybe I struggle) with connecting my IG to ManyChat and to my PERSONAL Facebook - they are both Elizabeth Hill, but my IG handle is BetsiHillTravel. Any advice or hints to help a non-techie set all this up correctly?

Very basic question, does manychat work for private accounts - both as a user and for audience? Looked for teh answer here and online and cant seem to find the info on the basic requirements but get a prompt asking me to either have a business or public account for insta.And if its not possible, did you come across another solution that does? Obrigada, thanks! 

Hi All, Is there a way to display URL links as cards in a message? I want to showcase a blog url that has a title and image etc. ThanksChad 

Hello, I have a high traffic page and I want to use the auto-comment automation but I’m afraid Facebook will block me after a certain amount of comments. Is there any way I can automatically stop/pause the automation after a few comments?

Hello! I’m trying to set up an automation where the first 20 people to comment on the post get one autoreply, and then everyone else afterwards gets a different one. I’m having a hard time figuring it out, can anybody help please? 

A lot of people have tried using our client messenger links: www.messenger.com/t/clientname AND m.me/clientname that we have mentioned in articles and emails, yet the links are inconsistent in opening their Messenger conversation. Often times it just opens just the app, not the conversation. We noticed this primarily on phones. We have a new drop next week and we’d like to drive people to Messenger. Has anyone else ran into this?