General Q&A

Hello everyone.I've been using Manychat for only 2 days. It's working well, but I found a little issue that you probably came across before.I have an automation for Instagram Comments. The automation is working nicely (at least for a few contacts). It worked for a few users and with my tests as well. But it didn't work for one contact specifically.It is for this Instagram Post (just so you can have more context): https://www.instagram.com/p/C6yDrIrsHA7/Notice that all the users received a comment + DM, but for one of the comments. The trigger didn't work for that specific contact. And I made sure that the automation was ON, etc.I would like to understand: what could have caused this, if this is a common issue, and what can I do to deal with issues like this?Plus, and most importantly, how can I "force" to start automation for that specific contact? In other words, I would like to add that contact to the automation, somehow. Is it possible?I would appreciate any comments on this.Thank y

Hi there! What will happen with Sponsored Messages? Will it really get deprecated soon?  Will it affect both Messenger and WhatsApp? Then how to follow up outside of 24hr if we want to have ongoing conversation throughout the entire CJM? Why Meta does this? On Telegram it is so nice to be able to send a message at any time. How can I achieve long-term conversations with customers that will buy like in a few months? Can someone help me with the project? "Starting June 1, 2024, we'll begin deactivating sponsored messages campaigns. By the end of June, sponsored messages will no longer be available and any active campaigns will be turned off." https://www.facebook.com/business/help/630500673789880?id=371525583593535

hello everyone, i use make to send message confirmation message after client making payment in my chatbot whatsapp.but i have a probleme, i need to find the Subscriber ID in make i get this processus : webhook paypal => find subscribers by custom field = > send message but i have 2 error in make i test all id user its not working that the error in make : in make in the case subscriber id i put in all this : {{user_id}}{{14.custom_fields[].id}}{{14.subscribed}}{{14.id}}{{1.payer_id}}{{wa_id}}{{subscribed}}{{1.recurring_payment_id}} in manychat i take a step action set custom field and in the value i put all this :  {{user_id}}{{wa_id}}{{subscribed}}if some one have solution BIG THANKS YOU !ps. i know how to see the id from one contact but i need dynamic id when all new clients pay is send the message confirmation

helloi have a problem in Automationslike on comment workreplay on comment workbut message on comment (not work)how to resolve this problem ??

Hello Manychat Community!I'm in search of an automatic setting for replying to Instagram DMs. I've come across templates that reply to DMs prompted by my story, but I'm interested in skipping the step of posting a story to receive DMs and instead send my desired messages directly.I would appreciate your thoughts and insights in the comments below 👇

I have a question about automation with ManyChat. A few months ago, I had an automation that worked, but only organically; if I ran a paid ad with it, the automation wouldn't work. I understand that this is no longer an issue, correct? I want to know how to create an automation that works both organically and with paid ads. Do I need to set up two separate automations? One for organic and another for paid? Can I use the same keyword as a trigger for both? Could you please send me a step-by-step guide? 

 i created a dm trigger flow and it’s not working even with the test or setting it live.  the comments to dms trigger works but the dm trigger doesnt work. i even used the template they suggested any idea how to get it to fire off?   

I was on a trail version and upgraded to pro. I then created an DM automation for IG but when i try to the keyword, the trigger doesnt happen. I also put the automation live but still no luck. My IG page is private but that shouldnt be the reason, right? 

Hello guys,I receive an array of date strings via external request in the format "YYYY-mm-dd", manychat can recognize it as a date.But when I send this date to my customer via WhatsApp, it’s displayed in English, I need it to be displayed in Portuguese, what do I do?My time zone is already set to Brasilia (UTC-3) 

Has anyone transitioned a client from Sirena/Zenvia CRM to ManyChat for WhatsApp customer service? If so, how was your experience? Would you consider ManyChat competitive in this area?

Has anyone implemented text-to-speech (TTS) tools to send voice messages to customers answering their queries on WhatsApp using ManyChat? If so, which platform do you use for TTS, and is it connected to ManyChat via External Request? Is that even possible?

Hello, if I want to receive DMs from an influencer's recommendation to my account, how do I set up that trigger from the influencer's account? Is it possible?

Hello everybody! I hope you are well.I have a question, which event does manychat release when there is an error in the flow?I'm creating an automation in make + manychat, where whenever something is wrong in my flow I receive a message on WhatsApp showing the error and the flow.But I'm having trouble finding which event manychat releases when the flow presents an error

Hello everyone,I'm currently working on a WhatsApp bot where users can select options from buttons or a list. However, I'm encountering an issue when users respond with something other than the provided options. Specifically, I'm struggling with how to handle the situation when a user inputs an unexpected response, without causing an infinite loop.Here's the scenario: I've implemented buttons or a list of options for users to choose from. But if a user responds with something different, how can I prompt them to choose one of the available options without getting stuck in a loop? When i use “next step”, it creates an infinite loop.I've considered adding a response to handle unexpected inputs, but I'm concerned that this might create an infinite loop if the user continues to input unexpected responses.Has anyone encountered a similar issue or have any suggestions on how to effectively handle this situation?

Why doesn't the people counter reset even though I pay the bill? Continuing high prices

I am adding an option for user to choose in mcq like:30 L - 40 L40 l - 50 LBut I am not able to create a custom field for that option and to fetch data in google sheet

Hello!I need to make a referral bot, how can I do this in Manychat?Are there some instructions?

I have the Pro version, is it possible to add more than one Instagram channel?If it's possible, is there a guide or video on how to do this? Thank you. 

Hi Everyone! I’m using the Paypal Integration for selling an Ebook. I have an issue that here in Austria, one of the payment methods (Sofort) is not directly charged like a Credit Card, so Paypal doesn’t send the webhook, and Manychat can’t send the product that has been bought. The product is paid, but it only takes a bit of more time before the money is transfered to the Paypal account. I would like to disable this Payment method in the smart button or let Manychat react to another webhook so that the customer directly get the product. I can’t find this solution anywhere in the dashboard or somewhere else. Does anyone has an idea how to fix this? Thanks a lot for your help! 

Hi Folks Does anybody know why my ‘starter step’ conversion metrics show63% Click rate 1% CTR rateWhat is the difference between these 2 metrics?Screenshot: https://d.pr/i/jlvjAAThanks in advance!CheersDan

Hi there! Every time my bot is activated, the connection with ManyChat goes down. This happens consistently, and I have to update Instagram permissions each time. But this week it's even worse! I can't keep doing this constantly. Does anyone know how to fix this?Olá Pessoal. Toda hora que meu bot é ativado a conexão com o manychat cai. Isso está acontecendo frequentemente e eu tenho que atualizar as permissões toda hora. Essa semana está cada vez pior. Eu nao posso continuar fazendo isso constantemente!Alguem sabe como resolver isso?

I’ve been using manychat pro but I got a new credit card. Because of this, my Manychat was removed from pro and is now basic. I can’t for the life of me find how to upgrade. Idk if it is a glitch, but there is no option anywhere to do it. Can anyone help with this? 

Why it show error “Set Delay duration of less than 24 hours for delivering the next messages”. I set the delay of 3 Days but it not working. I metion the image below it show error like these one.  

Hi,Can we move all content automation contacts data from one many chat account to another account. If yes then how  ?

Can not find it