General Q&A

Why is Many Chats sending the wrong automated response. When I set as live and go into the automation everything looks good. However, when someone comments, they do not get the Dm I set up. This has happened mutiple times. 

How can I login to Manychat w/o having to login to facebook?

Hello, can you please tell me why the Manychat does not connect Instagram. The Facebook account is linked to Instagram, message access is enabled, the Instagram account is professional. I go through all the stages of connection, everything seems to be correct, but the Manychat returns to the first step and does not connect Instagram.

Hello everyone, I am trying to create a share button so my customers can share a promo card to  others so they start from a specific part of my flow. I normally know how to do it using the  growth tool and creating a new widget ,   please how can I do this with the new many chat?Thank you

For some unknown reason, I can not see most of the comments on my Instagram when I see from my own ID. But I can see them through a different account, on the same video.  For these particular “accounts” (which are about 95% of all comments) - Manychat automation is also NOT triggered. How do I fix this?I don’t know who to blame! Instagram or Manychat? Initially I thought that these people might not be my followers, hence the error. That is also NOT the case.  Please help me, what should I do?

are they working yet?   

I have the free account and I have already exceeded 1000 subscribers, therefore the automations stopped working and it forces me to go to the Pro plan. What I did to avoid going to the Pro plan was delete all the contacts, however even though I have an empty contact list, I keep getting the message that I have exceeded 1000 contacts and that I should upgrade to the pro plan. This is so?Honestly, I am not interested in having contacts on manychat, the only thing I use about this tool is that it automatically responds to the posts I have, is there any way I can do what I want?Thank you

Ao finalizar todo o processo de conectar o Instagram, não sai dessa página e se clico para “ir para o Facebook” tenho que refazer todo o processo e acontece a mesma coisa. 

hello! i am having difficulties setting up my manychat! i have my facebook connected, but when i try to add instagram, I get an error message. any help is greatly appreciated! 

Can I use a Brazilian number in Manychat whatsapp? Brazil didn’t show up in the list of countries.

Hey!I want to connect a many chat flow automation across multiple instagram accounts.  How can I do this? Thanks!

Hi community, my automation always keeps disconnecting as Manychat is unable to receive any incoming messages from my telegram bot. I kept refreshing my telegram token and reconnecting, it works for awhile but after that it will disconnect and not receive messages from telegram bot again! Anyone knows how to fix this? 

Have any of you tried helping restaurant businesses with manychat? If so, then does this actually help grow the business? Im interested in helping some small restaurant businesses help grow their business using manychat and once I’ve built a good portfolio, I’ll be down with the big restaurants. I’ve read some case studies and found them quite inspiring. And nobody is talking or implementing this strategy in my country so I think I can be at a very good position with time if I can start helping restaurants increase their revenue using manychat using certain strategies and automations. This is really untapped in my country and I feel like I can surely help someone grow their business. What do you think guys? Would love to hear your thoughts on this and if you have any tips then do let me know. Thanks  

Hello, im making an appointment chatbot, i dont know what am i doing wrong when a user puts for example his name, ive tried to save it in custom field and in system field, when i want to confirm showing the saved field in a text, its empty. Ive seen many videos and its just the same, i dont know what am i missing.. thanks 

I am using buttons because I need my clients to see the photos first before they click to that specific product. I just want that after they clicked the button, it will disappear, or pause for 2hours, or will be hide. Please Help!

I have a previous page which was disabled and i still have the followers list (customers since 2015) and i want to reconnect with my new page! Is there a way to send to a list!?

I’m attempting to load my WhatsApp business number into ManyChat. I currently have that number loaded on my iOS WhatsApp Business app. When I try to integrate it into ManyChat, i get the following error:This number is registered to an existing WhatsApp account. To use this number, disconnect it from the existing account. Then, return to this page and re-enter the number. Note: It may take up to 3 minutes for the number to become available. Learn more.Does this mean i have to remove it from my WhatsApp business app in order to load it on ManyChat? If so, how would I be able to receive calls from that number on my phone? And, does this mean i’ll lose all of my current conversations on the app?What would be the process (if any) to 1) integrate the number into ManyChat as well as be able to access the number on our company phone under the WhatsApp Business app so that we can continue receiving phone calls?

Hi,I’m a new user and had a question about specific integrations that can be integrated with Manychat. I currently have Highlevel and kvCORE. Does anyone know if these programs will integrate? Thanks for your help :) 

Hi Support Team, We noticed that some comments didn’t trigger the automation. Sample below: 

hi i was connect my business what’s app to my manychat account and now my  business what’s app loged out and i cant access to my business what’s app and i cant get the verification code to active my business what’s app?i need to get my msg by business what’s app in my android fone any help plz

Pessoal, há alguma forma de controlar contatos?? Poxa, eu não sabia que tinha que ficar excluindo contatos e fui cobrada quase 100 dólares por isso. Tipo, eu não faço funil nem nada, não preciso ter lista de contatos, o que fazer??

It seems that META updated Instagram, and as everyone knows, whenever an update comes there also come side effects.Alberto Magnus shared 2 prints of one of his clients.Apparently, when receiving messages from new people, this message will fall into the requests tab and will need to be approved by the APP. Therefore, the automation trigger will not work for those who have never sent a message.In the Facebook Graph API, there was an update on 04/08/2024.Is anyone else experiencing this or have they already received this update?  

Hello! I have a problem that my automations on reels do not work if a new contact write there. I had no problem earlier. But last 3 months Ihave this problem and do not want to write to everybody manually “write me in direct”. Do you have some this problem solving? thanks!

Will our WhatsApp account be blocked if we send messages to new users through automation and broadcasting?

Hello Everyone,I recently set up a sequence to expand our email list by offering a free program. Initially, I attempted to process our contact list of about 5500 people through this sequence, but only 100 were successfully added. Perplexed by this, I contacted support and learned that there's a 24-hour rule I wasn't aware of, which restricted the number of people who could be processed. I've already developed an effective email list funnel that works when recipients click a link, but now I'm uncertain how to proceed given the constraints of the 24-hour rule. Does anyone have advice on how we can effectively engage these leads and integrate them into our email list? I’ll Leave the rule down below. Thank you in advance for your suggestions! 24 Hour Rule:The purpose of the 24-hour window is to regulate the messaging interactions between businesses and users on messaging platforms like Facebook Messenger. It is a policy implemented by Facebook to promote meaningful conversations and preven