General Q&A

Guys, I need a lot of help, sorry for the broken English, I'm from Brazil.I use Manychat for Telegram and the same bot that I connect to Manychat I also use on the help channel, I've always done it like this on other accounts.However, I got an account from a new client, and I installed the bot on Manychat, and Manychat works perfectly, but when I put the same bot on ChannelHelp, my Manychat started to work at the same time, has this happened to anyone? Is there a way to resolve it? My other accounts on manychat that have the bot in both places still work normally, I really need to adjust this!If anyone can help me, I would greatly appreciate it.

Hi! I have a 5 day Instagram live series coming up and I’d like to send my attendees reminders during the week of. . I came across these genius automations, and I wanted to see if anyone could help me implement these automations for myself.  

Hey guys,I sent some photos in Instagram DM's, and after that Manychat sends a message ‘powered by Manychat’.I didn't have that issue when I sent some text messages by Manychat.I dont have the Pro plan yet. Does anyone know how to fix this? 

Translate to English:"I want to embed the widget on the site but it doesn't give me the option, what should I do?" 

Hey there, I was trying to update my payment information and it kept telling me that the card was declined. I know there are funds in there. Has anyone else ran into this problem, if so, how did you fix it?

I am trying to set up a flow and I would like to capture email addresses that are then automated to send to my kajabi email list. I’ve attached a screenshot of the actions I’ve added but on testing Manychat isn’t capturing the email. Any suggestions and insights would be appreciated.  

Has anyone received a message that says that the keyword cannot be downloaded because it’s in the wrong format? I tried to delete the app as others have stated that will fix the issue, but have been unable to resolve it. Has anyone had this experience before, and has a Solution.

Hello Everybody how can we create a Qr Code I can see it in the tutorial vidéo but I cant find the option in my growth tools thankssssss

Hey everyone, I am currently trying to activate an automation to do the following,  Comment > then DM and conversation but it keeps saying my trigger needs to be comments, And then another error. I am so thrown off adding screenshots for errors I am receiving. TIA for any help or suggestions.   

Hello! How can I creat broadcasts for instagram and send outside 24 hour window? Or how can I get many chat pro for instagram? I have many chat pro but it only refers to facebook massenger.

where i find my request inside manychat account? I have sent a request to be able to use my other Instagram account but i dont  know where to fine the request inside manychat any help tahnks  

i wanna build for my client instagram and messenger bots but i don't wanna get password from him. What i have to do ? Add to my Meta business site his instagram account as resource ? Any one has problem like this? 

Hi! I just click back again. I manage to put together a response for a Reel or Post. Then it said 48 live chat? It seems the best thing to do is put a “Comment DM Automation” or “Automatic Instagram Funnel” How exactly can I do that? 

Hi I’ve just set up my first automation and (forgive me for not knowing ANY terminology - I’m old and don’t really know what I’m doing!) it isn’t replying automatically. The notification that I received a message with the keyword just sits there and i have to log in to manychat and ‘pull’ the trigger to nudge it along. I have activated it and made it ‘live’.

Primary receiver for handover protocol is set for many chat but I keep on getting a message  “Manychat App is not Primary receiver in your Facebook page settings” help please

Hi!Taking the advice of making new account. I was at the website. I did click Instagram because that was my intentions. It did stated click on Facebook. After a few clicks and fill in the necessary blank spaces? It stated “Would you like to Create a new Facebook Page?” I am trying to have a new account and it will be connected to Instagram professionals. Also, at the top left side on the main page. I hit “New Account”. It went through the same clicks and fill in blank space. It ask the same questions. May I have the Facebook page that I currently have it connected to my Instagram professional? It seems that not having many accounts is manageable? Yes, I am just starting. Something comes up, it will be different. Can that be possible? Any response will be appreciated.

Once a messenger user subscribes to one of my lists,  I want to send them a weekly DM with some automated content.Can a looping smart delay automation be used to achieve this goal?  Is there a better way to achieve weekly DM goal in an automated fashion?

Hi, I just wanted to know if the WhatsApp connection is available on free plan. I could able to connect but I found one this below 30 days passes from the moment of successful phone number This means I have to upgrade to a paid After 30 days of connection 

Hi!I was off from ManyChat in a few weeks ago, I think. At the moment, I need to sign back in. On “Setting”, it said the date Feb. 25 it over? I need to sign back in. Also, in a different Title entirely from the previous account. How can I start doing this? Any response is very much appreciated.

I saw someone who had a trigger where whenever someone new follows it’ll trigger an automation. How can I use that trigger? I can’t seem to find it on the list

Pessoal, estou precisando de uma grande ajuda, desculpe o inglês não correto, sou do Brasil.Eu uso o manychat para o telegram e o mesmo bot que eu conecto no manychat eu também uso no channel help, sempre fiz assim em outras contas.Porem peguei uma conta de um cliente novo, que eu instalo o bot no manychat, e o manychat funciona perfeitamente, porem ao colocar o mesmo bot no channelhelp, o meu manychat para de funcionar na mesma hora, ja aconteceu com alguem ? tem como resolver? as minhas outras contas no manychat que tem o bot nos 2 lugares ainda funcionam normalmente, estou precisando muito ajustar isso !Se alguem puder me auxiliar agradeço muito. 

Instagram isn’t appearing anywhere on my options even though it says its connected.. All of the help pages are outdated and don’t show anything the same way that I see it when I pull up instagram or facebook.   Is there ANY kind of live support.. Pretty shocking that the help is awful with no live chat support…… Should I disconnect and reconnect all my accounts?

hi, I  seem to have a differnt dashboard. I have pro, but i dont seem to have keywords. Can anyone help?

Hello.I did some basic automations (user comments on a post and I send a link by direct), but I can only activate 3 at the same time, when I activate others it says that the trigger is not enabled, and then I enter the automation and try to enable the trigger , it keeps asking to subscribe to the paid plan. I thought that in the free account I could have unlimited simultaneous automations...

Hi everybody I have manage to make an automatisation for my facebook, I clic the live button and its blue but when I try it on my facebook (orsomeone else) the automatisation wont start.Is it because I am still in trial version of manychat? thanks a lot, Steffie :)