General Q&A

I have the free version of Manychat so far, I want to try it out before I subscribe. I successfully connected my IG account, I can even see my posts in Manychat and live chats. I created a very simple automation but when I go to test it it doesn’t work. I refreshed my permissions. I am at a loss of how to find out what I’m doing wrong or how to fix it. Can someone help? Thank you

The WhatsApp background does not appear to clients. Please help me show the client’s WhatsApp image, knowing that I have a background in WhatsApp Business Mea

How do I get the flows function?

I want to avoid the scenario where a “omnichannel” widget is launched with referral links to external platforms like Messenger, WhatsApp, and Email. While such links may be beneficial in certain situations, they pose a risk of diverting users away from websites. The essence of chat widgets is to seamlessly complement the website experience. Just as we employ click-to-message ads to keep users within the same social environment, it's crucial for chat widgets to fulfill a similar role. Users visit websites with specific intentions, and our goal is to retain them. A native chat widget achieves this objective, whereas a widget with external ref links might lead users astray and will have an increased barrier to entry.An omnichannel widget is very different from a native chat widget, having both options would be great so people can decide what works best for them. However, I hope a native chat widget is the priority. And I really hope the omnichannel widget is not regarded as a substitute f

I can not find any option to make the chat embedded. The GROWTH TOOLS option does not show any settings.Help!

I would love to talk to someone that can help me to connect 2 of my clients account. Ive got some automations from email support that didn't helped me at all. I am the manager on 2 pages and i cant find on my manychat. any video or information about it? I've watched so many videos but no information on this topic.   

I have a account in Manychat where I connect a page called "Desko". Lets say I invite two of my office colleagues to handle the live chat inquiries. I created account ion manychat using my Personal FB login credentials where my FB account has access to 5 different client pages (one among them is Desko)Now my question is,1) Will my team mates whom I have invited (role: Admin, owner) to Manychat be able to see the incoming messages to the other 4 FB pages associated with my personal FB account (I have not connected those pages to Manychat yet)?2) Can any of my team mates (whose role is Admin/owner) can see any option to connect Manychat with the other 4 FB pages (associated with my personal FB account. But my team mates are not associated with those 4 FB Pages)?3) The "Contact" section in Manychat will only have the people who have interacted with "Desko" alone right? And does not have anyone from the other 4 FB pages. Am I right?Kindly clarify as its very confusing to move ahead.Thanks,

Hi. I posted previously about trying to manage email alongside the various Manychat channels. I know that this is not possible in MC but assume someone is doing this in another platform. Our use-case at the moment is Instagram (2 accounts), SMS via Twilio and Email. Can anyone recommend a platform that would enable this?  Thanks. 

Is it possible to get a user's date of birth? And according to his answer to send him an output (which develops logic)?

Hey folks, for gdpr reasons i need to sign a Data Processing Agreement… where can i find this? On this article it says, that i can create it in under 5 minutes: https://manychat.com/blog/gdpr-manychat-updates/But i cant find it :) Best regardsMarc

Hi! Wonder if anyone has experienced issues with DM not showing under the Live Chat conversations inbox?  We started experiencing this issue on 2/28/24. We’ve reset permissions multiple times and have disconnected and reconnected our IG account to ManyChat. We’ve also ensured no other settings have changed on our IG account. Support shows an ETA of 7days, so I’m trying to get any assistance from the community. Thanks in advance!

Hello! im create a huge giveaway, and I giving points for a lot of different interactions, how can I limit for example instagram reply to story and reels, So I Run the automatization just once, without creating a variable for every store or reel?

Uncaught TypeError: Cannot read properties of undefined (reading 'fireLogConversionEvent')

I’m making my first trigger on Manychat.  I’m trying to attract clients to say a trigger work and then send them an ebook.  How do I add the ebook or pdf?Please help?

Hi I’m having a problem.I’ve been working on Instagram conversation starts without much fuss. But when I’ve tried making the same for messenger, I can’t set up the trigger to be “user clicks on a conversation starts item”, which in Instagram case was a default setting.   what am I missing?

How many accounts can you send DMs to in the free version of Manychat?We have successfully sent a DM with a response under a post a few times, but now it no longer works and we haven't changed anything!

Hi there. I am currently unable to see the chat flows that I have built. When I go to view or edit my automations, I cannot see any of the nodes or boxes, everything is blank. However the automations are still working on IG and FB. I have refreshed permissions, restarted my computer, logged out, refreshed my internet, all multiple times without any change. Any suggestions? 

Hi, is it possible to send our sInstagram subscribers mass sales campaign?Or is it only possible in messenger? thanks a lot!!

Good day, I’m Sean from a branding agency based in Malaysia, I’m looking to get in contact with Manychat sales team as I would like to propose this feature to my client over in Malaysia. My email is seanloke@brandtales.net

I had the Instagram DM list feature enabled for one of my accounts and have a little over 1k people subscribed to my list. Am I still able to send a broadcast to them through the Instagram app instead of Manychat?Also I’m not able to create a broadcasr channel on Instagram app and was wondering if this is because I have the DM List feature enabled on Manychat?

Hi there peeps!We want our clients to be able to use their support resources and access the “live chat” function so they can give support in all their channels at once.But we don’t really want them to be able to access all our automatizations and the rest of the “behind the scenes” work we do for obvious reasons.Is that possible to do?

Still new to Manychat so I’m still confused on how to organize flows. We have flows for keyword DMs with these codes but what if they comment on the post? If I create a User Comments on your Post with all these keywords and details, how can I arrange to make sure that the correct detail is sent using the correct keyword? Any help is appreciated been racking my brains for an hour or so.  

Does Manychat work with Patreon?

Hello, I would like to know the rate of sending messages by manychat on instagram, when we use the automation of comments on a post. I see that it is sending slow and it would be nice to know the number of posts per hour or per day.Thank you.

Hi, is there possibility to setup manychat workflow for facebook reels? I cant find reels when I want to setup Comment ➡️ Message reply automation. Thank you in advance.