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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    Yosef
    YosefUp-and-comer

    Enable Dynamic Audio and File Uploads via URL LinksNew

    I am writing to request an expansion of your platform's functionality to allow dynamic file and audio uploads via links, similar to how images can currently be uploaded in your interface.As can be seen in the existing interface, there is an option to "Upload image or insert URL" for images. I would like to request similar functionality for audio files and other documents, so that they can be uploaded dynamically or added via a link to an external file.This addition would be very significant for me and other users, as it would allow us to create voice responses using artificial intelligence technologies and seamlessly integrate them into the chatbot.I would appreciate your consideration of this request and its implementation in a future update of the platform. 

    1
    OdisseisEscala
    Forum|Forum|1 year ago
    Darkhan
    DarkhanUp-and-comer

    Ability to send images directly via External Request in ManyChatNew

    Use case:A scenario in which a client sends an image (for example, via WhatsApp), and it is automatically transferred to third-party systems such as n8n, CRM, or cloud storage, without using CUF.The problem it solves:It is currently impossible to transfer images directly via an External Request in ManyChat. This creates inconveniences for users who need to quickly transfer files and photos without unnecessary steps, such as saving data to CUF.Why is this a critical feature?:The lack of the ability to directly transfer images limits the use cases of ManyChat, reducing the efficiency of automation and integration.The proposed solutionis to add the ability to use a system field or variable that automatically captures a link to an image sent by the user and transmits it in the body of an External Request.Functional:System variable: Add a variable, for example, {{last_image_url}}, which is automatically filled with a link to the last image sent by the client.Support in the External Request: Allow you to include this variable in the body of the JSON request.Example of the External Request body:json{ "user_id": "{{user_id}}", "name": "{{first_name}} {{last_name}}", "photo_url": "{{last_image_url}}" }Image Processing: The ManyChat server must temporarily save images to its storage and provide their URL for transmission.Product Area:Integrations, Applications, and APIsAdditional comments:This feature will make ManyChat more convenient for users who need to quickly transfer images to third-party systems without additional CUF settings.Usage example:The client sends the image to WhatsApp.ManyChat automatically captures the link to the image.In an External Request, the data along with the image is transferred to n8n or another system.

    0
    Darkhan
    Forum|Forum|1 year ago
    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Allow User Fields in List Message ButtonsNew

    To be able to add User Fields in List Message buttons, so we can dynamically display content (based on an API or other logic inside Manychat) Related request: 

    0
    Gustavo Boregio
    Forum|Forum|1 year ago
    Ryse Agency
    Ryse AgencyUp-and-comer

    WhatsApp FlowsClosed

    It’s surprising to see that other platforms, which don’t even offer Instagram or Messenger automation, already have WhatsApp Flow, while ManyChat still does not.As the largest Meta-authorized automation platform, ManyChat has always led the way in implementing cutting-edge features. That’s why it’s unexpected to see WhatsApp Flow available elsewhere first.In Brazil, I work with several clients who prioritize WhatsApp automation over Instagram and Messenger. Many of them have been choosing weaker platforms that lack AI and other advanced automations simply because they support WhatsApp Flow.I believe this is a crucial feature for ManyChat to remain the go-to automation platform for Meta products.Can we get an official update on whether WhatsApp Flow is in development and when we can expect it to be available? This would be an absolute game-changer for my clients and many other users worldwide.

    1
    Raquel C
    Forum|Forum|1 year ago
    Sacha Lois Liddiard
    Sacha Lois LiddiardUp-and-comer

    Add DATE User Input option on WhatsAppNew

    Unable to collect DATE as USER INPUT on WhatsApp 

    1
    financiera365
    Forum|Forum|1 year ago
    Vusal
    VusalUp-and-comer

    Wait for user responseNew

    Being able to have Delay, not by time but until contact’s reply.

    5
    Fabio Gaulke
    Forum|Forum|1 year ago
    MiriamBmby
    MiriamBmbyUp-and-comer

    Save AI STEP messagesNew

    Hello, can you add possibility to save all user/bot reply in AI STEP for whatsapp.And maybe add possibility to send them to external webhook.thanks you

    0
    MiriamBmby
    Forum|Forum|1 year ago
    Washington Lucas de Souza
    Washington Lucas de SouzaUp-and-comer

    Botões para mensagens via Whatsapp APINew

    Olá, venho através desta propor a liberação de utilizar botões de resposta rápida juntamente com botões de url. Essa funcionalidade otimizaria os trabalhos de disparos de mensageria utilizando o canal do Whatsapp, visto que sempre necessitamos deixar um botão para o lead cancelar a inscrição na lista de disparos. Além disso otimizar a vida útil dos números e contas de whatsapp, colabora para as boas práticas de uso da Meta, e seria de grande valor tanto para operações robustas, como é o caso do Wendell Carvalho e Karina Peloi aqui no grupo Virtus, quanto para estruturas menores. Usando botão de URL sem poder usar um botão de Resposta junto.  Botões de Resposta sem poder inserir URL, sendo que precisaríamos construir um fluxo para cada conta usada na ação, e cada ação mobiliza cerca de 20 contas no Manychat. Buscamos essa melhoria pelo volume de contas que utilizamos hoje, sendo hoje cerca de 50 contas com possibilidade de aumento ainda. Conseguiríamos trabalhar nessas melhorias?

    0
    Washington Lucas de Souza
    Forum|Forum|1 year ago
    Theo Moralejo
    Theo MoralejoUp-and-comer

    Audio Transcribor for whatsappNew

    Possibility to transcribe audio on whatsapp

    1
    Coach Hub
    Forum|Forum|1 year ago
    alfredoc
    alfredocSmooth talker

    Show the WhatsApp avatars/icons in live conversations 😊🖼New

    Manychat doesn’t show WhatsApp user icons. Why is this important? This will improve the navigability through a large number of contacts. It will make using the chat way friendlier as some users’ default names are a bunch of icons or even a period 😅. It would be great to put a face to a number as real estate agents have to meet their customers in real life. It gets awkward when the customer notices that the agent isn't able to easily recognize them. as they assume you have seen their avatar.   

    0
    alfredoc
    Forum|Forum|1 year ago
    jediemel
    jediemelUp-and-comer

    Ability to trigger an automation when an audio message is sent on WhatsappNew

    In Latin America people use Whatsapp mostly with voice/audio messages. It would be great to be able to trigger automations when someone just sends an audio. It would be easy to transcribe that with the ChatGTP API and then process like a normal message...

    0
    jediemel
    Forum|Forum|1 year ago
    IntelG
    IntelGUp-and-comer

    Add Card option for WhatsAppNew

    Add this feature for WhatsApp, currently working for Instagram but it isn’t on WhatsApp. Other platforms already have this.

    0
    IntelG
    Forum|Forum|1 year ago
    Abulkhayr_MC24
    Abulkhayr_MC24Up-and-comer

    Add Kazakhstan regionNew

    Dear ManyChat Team,I hope this message finds you well. I’m reaching out to address an issue I encountered yesterday while trying to connect WhatsApp through ManyChat. Although I’ve been able to use ManyChat for other purposes, I was met with an error message stating, “ManyChat is not available in your country,” when attempting to integrate WhatsApp.I understand that this might be related to US government regulations, but I’ve noticed that Kazakhstan is not subject to such restrictions. I even tried using a US phone number, as suggested in the WhatsApp integration section, and while the payment went through successfully, the same error message appeared.Kazakhstan is home to a growing number of small and medium-sized businesses that could greatly benefit from ManyChat’s features, and I believe there is tremendous potential for ManyChat to thrive in this market. I would greatly appreciate any insights or guidance on how to resolve this issue and explore the possibility of expanding ManyChat’s WhatsApp integration to Kazakhstan.Thank you for your time and support. I look forward to hearing from you soon.Best regards,Abulkhayr

    0
    Abulkhayr_MC24
    Forum|Forum|1 year ago
    kunalpatankar
    kunalpatankarUp-and-comer

    WhatsApp Native PaymentsNew

    Subject: Suggestion to Integrate WhatsApp Native Payment via Razorpay for India and SingaporeDear ManyChat Team,I hope this message finds you well. I’m writing to suggest an exciting new feature that could significantly enhance the user experience for ManyChat users, especially in India and Singapore. As WhatsApp Native Payment is now available in both countries, integrating this payment option into ManyChat would be highly beneficial for businesses and users.Here in India, Razorpay is one of the most popular and trusted payment gateways. It supports both local and foreign currencies, making it versatile for SMBs using Meta's ecosystem. Razorpay also seamlessly integrates with many platforms, and having it connected through WhatsApp’s Native Payment API/SDK (readily available via Meta) would streamline the payment process, making transactions faster and smoother for customers.This integration would be a valuable addition for businesses relying on ManyChat and WhatsApp to manage their operations, especially in regions where WhatsApp is a major communication channel.Looking forward to your thoughts and any updates on this potential feature.Warm regards & Love,  Kunal Patankar  from India

    0
    kunalpatankar
    Forum|Forum|2 years ago
    elicamargo
    elicamargoUp-and-comer

    Store and provide the link of the last image/file received on WhatsAppNew

    Currently we can obtain what the user's last text entry was, but we cannot obtain the link if the last message was an image or file. For more complex uses of artificial intelligence and automation, it would be very useful to have access to the file link sent by the user on WhatsApp.This way, it would be possible to send the image so that an AI could interpret its content. Currently, I have an assistant who responds perfectly to all WhatsApp users, but she cannot handle proof of payment, for example.

    2
    mYminiBreak
    Forum|Forum|2 years ago
    Elamm
    ElammUp-and-comer

    Export PSIDs for WhatsApp contactsNew

    I just found out that the Export PSIDs option in the Contacts page of manychat is only available for Messenger contacts and it isn’t supported for WhatsApp contacts. Including this for WhatsApp would be really helpful

    0
    Elamm
    Forum|Forum|2 years ago
    andremoura
    andremouraUp-and-comer

    Convert Instagram Quick Replies to Whatsapp ButtonsNew

    If Instagram quick replies are 3 or less, please convert them to WhatsApp Buttons!

    0
    andremoura
    Forum|Forum|2 years ago
    Germán Rupérez
    Germán RupérezSmooth talker

    Whatsapp - Disable double blue check when message receivedNew

    By default, manychat marks all the user messages with the double blue check. Users are then very upset when they don´t receive an immediate reply.It would be nice being able to disable this, and I don´t think it is a major change.Thanks!

    0
    Germán Rupérez
    Forum|Forum|2 years ago
    nextlaunch
    nextlaunchUp-and-comer

    Issues connecting WhatsAppNew

    Connecting WhatsApp is a very poor experience in Manychat.Can you please fix this feature so we can connect WhatsApp numbers in a more streamlined and simplified way?I was unable to do so from my Manychat account for a client and we have an open case: 

    0
    nextlaunch
    Forum|Forum|2 years ago
    Wilian
    WilianUp-and-comer

    Identify WhatsApp audioNew

    Hello! Currently, Manychat does not recognize audio files when a WhatsApp user sends one. This takes the user's last text message, but for a more humanized interaction, it would be great if Manychat had something that identified that the user sent audio so that the audio could be transcribed and responded to.

    0
    Wilian
    Forum|Forum|2 years ago
    itsalishadesigns
    itsalishadesignsUp-and-comer

    Whatsapp Lite IntegrationNew

    It would be really great to have Whatsapp lite integration which can be added just by scanning QR code from whatsapp link device and can be used for normal conversation instead of just use it broadcasting messages. 

    0
    itsalishadesigns
    Forum|Forum|2 years ago
    roshanl_
    roshanl_Up-and-comer

    Community Automation for Whatsapp for Announcements through oneNew

    Send automated messages to whatsapp communities to notify up to thousands of people for events that are happening. This is not for marketing. This is for Public Service Agencies to notify people of events that are happening in the area. 

    0
    roshanl_
    Forum|Forum|2 years ago
    Marcosa
    MarcosaUp-and-comer

    Searching Whatsapp User via whatsapp_phone fieldNew

    I can’t search a user via api to know if it’s already within my contacts and eventually just sending him a new content

    1
    Amir Call Or
    Forum|Forum|2 years ago
    mbrunell
    mbrunellUp-and-comer

    Automate payment links via WhatsappNew

    Automate a way to generate payment links and be sent via Whatsapp.

    0
    mbrunell
    Forum|Forum|2 years ago
    Osseirus
    OsseirusUp-and-comer

    Making Variable Fields compatible with right to left languages like ArabicNew

    When looking to create a template or broadcast message which includes Variable fields for right to left languages such as Arabic, the text order and format gets ruined because you are trying to include English characters in an Arabic text paragraph. As such, we are currently unable to publish Arabic broadcasts that include Variable fields. The order of the words and text simply gets ruined because it is trying to accomodate right to left and left to right simultaneously.

    0
    Osseirus
    Forum|Forum|2 years ago
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