Ideas

Remove the mandatory first message from Click-to-WhatsApp AdsNew

Please add native WhatsApp Forms so users coming from Click-to-WhatsApp Ads can submit their data and enter the funnel without having to manually send a message first.This extra “send message” step creates unnecessary friction at the most important point of the funnel: the entry.For lead generation, the ideal journey would be:Ad click → WhatsApp Form → lead data captured → automation startsinstead of:Ad click → WhatsApp opens → user has to send a message → automation starts → lead data has to be collected afterwardsFor businesses spending money on Click-to-WhatsApp Ads, every additional step can cost conversions. The current setup makes the entry into a WhatsApp funnel less seamless than it could be.Native WhatsApp Forms could be used to collect data such as:name email address phone number other lead informationdirectly at the beginning of the funnel.This would also solve another major problem: right now, many professional setups require additional workarounds with tools like Make or Zapier to transfer lead data between WhatsApp, ManyChat, email marketing tools and CRMs.That means more setup, more maintenance, additional costs and more potential points of failure.For such a basic part of a lead generation funnel, having to rely on external middleware feels unnecessarily complicated and makes the whole setup more error-prone.Other WhatsApp-focused platforms already offer form-based lead capture, while ManyChat is stronger in many other areas of automation. That makes this missing feature especially frustrating.For marketers and agencies building WhatsApp funnels professionally, this is not just a convenience feature. It can genuinely become a reason to recommend another platform, even if ManyChat would otherwise be the preferred choice.I would really love to see this prioritized.Is native WhatsApp lead capture without a mandatory first message currently being considered for the roadmap?

Native WhatsApp Forms (In-App Forms)New

Currently, when running WhatsApp ad campaigns, users must send a keyword or message first before a ManyChat flow can start. This extra step creates friction in the lead onboarding process and can negatively affect conversion rates — especially in paid campaigns.Proposed Solution:Introduce native WhatsApp Forms (in-app forms) that open directly inside WhatsApp when a user clicks a link or ad.These forms would allow users to fill in fields such as name, email, preferences, or other custom data without needing to send a message first.Why This Matters:I build automated WhatsApp funnels via ManyChat for coaches and consultants in the DACH region, and this feature would be a real gamechanger for WhatsApp automation and advertising.Platforms like Spoki already offer this kind of native WhatsApp form experience — enabling smoother lead capture and higher conversion rates.With native WhatsApp forms, advertisers could: Simplify the ad-to-chat flow dramatically Collect structured data directly in WhatsApp Improve the first-contact experience for new leads Optimize campaign performance and reduce drop-offs Questions: Is native in-WhatsApp form support currently on the ManyChat roadmap for 2025? If not yet, is there any workaround (e.g., via structured messages, templates, or custom API logic) to simulate this behavior? Impact:This feature would make WhatsApp ads much easier to optimize, improve lead quality, and reduce friction in funnel automation — especially for businesses running WhatsApp-based lead generation at scale.

Search for numberNew

A search engine that allows searching by WhatsApp number is very useful and essential for making things easier for the user, instead of searching by name, where sometimes there are so many Maria Cardenas that it's hard to know which one is which.

Show the ad preview when default message stars conversationNew

 When the user starts conversation with defaul message like “¡Hola! Quiero más información” that is the default message for whatsapp conversations in Meta, it would be useful a preview or name of the ad so we can give further info to cx instead of asking all over again 

WhatsApp Template PreviewNew

Hello there,Since Meta's API doesn't support editing or deleting sent WhatsApp messages, ensuring 100% accuracy before it is sent, is critical for brand reputation. When users trigger template messages, especially for individual, out-of-window contacts, the system should not send them instantly. Instead, it should implement a mandatory preview step that displays all populated variables, requiring final confirmation before the message is actually sent.It’s too risky to have them shoot out instantly. A full preview with all the variables filled in, letting the user double-check and confirm everything before it goes live. Thanks,Nasser

Instant reply with fileNew

Could be productive to business owners to be able to send an instant reply with an image or file like PDF, ie: customer need the menu,  so i send instant reply with menu image.    actually is not possible since it only can be done with marketing templates wich is paid. 

Native Support for WhatsApp Catalog Templates (MPM / Product Lists)New

1. The Current Limitation Currently, ManyChat does not support syncing or sending WhatsApp Catalog Templates (templates with the mpm button sub_type for product lists). While we can send Interactive Product Messages natively, we are strictly limited to the 24-hour customer service window. We cannot send catalogs as business-initiated messages for re-marketing campaigns.2. The Feature Request Please add native support in Flow Builder for WhatsApp Catalog Templates. Specifically, we need: The ability to sync templates from WhatsApp Manager that include a Catalog/Product button. A native block to map dynamic variables (Custom Fields or JSON arrays) directly into the product_items array of the template. 3. Business Use Case (Delta Mobiliario) In our e-commerce operations managing furniture retail, we run targeted remarketing campaigns for specific collections (e.g., Dining Rooms, Sofas). Right now, to send a dynamic catalog outside the 24h window, we are forced to create a high-friction funnel: send a standard text template -> wait for the user to click a quick reply -> then trigger the native product list. Being able to send the catalog directly within the initial template would drastically increase conversion rates for e-commerce users.4. Why "External Request" is not a workaround Advanced users cannot bypass this by hitting Meta's Graph API directly. Since ManyChat acts as the BSP (Business Solution Provider) and holds the WABA number lock, attempting to send a template via API returns a #200 Permission Denied (OAuthException) error. We are entirely dependent on ManyChat implementing this natively.Please upvote if you run e-commerce flows on WhatsApp!

WhatsApp Coexistence — Messages automatically marked as "read" on WhatsApp Business App, preventing tracking of unhandled conversationsNew

Hello,Since connecting my number via WhatsApp Coexistence, every incoming message gets automatically marked as "read" in WhatsApp Business App as soon as Manychat's automation processes and replies to it — even though I haven't opened the conversation myself. This makes it impossible to track which conversations a human still needs to review.Other users have reported the same issue on the Manychat Community (e.g. "whatsapp coexistence- all messages are marked as read on the phone," Sept 2025, still unanswered).Is there a setting or fix to prevent this, or can this be logged as a feature request?Thanks,

WhatsApp FlowsNew

Since the beginning of the year, Meta has released WhatsApp flows, the carousels on WhatsApp, and so far I haven't seen Manychat move to make this happen. When will we have access to these new features, and why does the tool take so long to update?

i need to know who read my message in my whatsapp campaignNew

i need to get report when i send whatsapp campaign , i need this report contains who read the message not the percntage of read only .

AJUDARIA MUITA GENTE NO MANY CHATNew

COMECEI A MENOS DE 1 SEMANA A MEXER NO MANY CHAT MAIS JA PERCEBIR QUE TEM COISAS SIMPLES FALTANDO. ESTOU FAZENDO UMA AUTOMAÇÃO PARA UMA SORVETERIA  QUE FAZ DELIVERY, VIA WHATSAPP TAMBEM. UM TRABALHO SIMPLES. MAIS ESTOU TENDO DIFICULDADES PARA QUANDO O PEDIDO FOR FINALIZADO PELA ATENDENTE (IA)  O ATENDENTE REAL SEJA NOTIFICADO. JÁ PERGUNTEI O (CHAT GPT) COMO QUE FAZ. MAIS É DIFIÇIL. SE TIVESSE ESSA OPÇÃO, NÃO SOMENTE EU, MAS TENHO CERTEZA QUE VARIAS PESSOAS QUE USA O MANY CHAT PRA TRABALHAR SERIA AGRADECIDAS. ISSO ABRIRIA UMA PORTA ENORME PARA VARIOS OUTROS TIPOS DE PROJETOS ESTOU NA MENTE TAMBEM UM PROJETO DE CONCESSIONARIA, ONDE EU VOU PRECISAR DE UM BOTÃO OU UMA OPÇÃO. PARA O CLIENTE CLICAR E  IR DIRETO PRA CONVERSAS NO PRIVADO DO VENDEDO. SERIA OTIMO SE TIVESSE ESSA OPÇÃO 

Send Files (at least PDFs) through the API (Whatsapp and Instagram)New

Ability to send files through Dynamic Content or the sendContent API endpoint for Whatsapp and Instagram.https://manychat.github.io/dynamic_block_docs/channels/#sending-files 

New Feature: Request for Inbox/Agent PrivacyNew

 Title: I will switch my entire business to ManyChat if you add "Agent Chat Privacy feature"Description:I am currently using a different WhatsApp BSP, but I want to migrate my entire operation to ManyChat because your automation tools are superior. However, there is one missing feature stopping me from switching.The Requirement:My sales agents work on commission. In my current platform, Agents will only see the customers they have successfully "picked" or been assigned to.  In ManyChat, any agent can jump into another's chat and "steal" the commission. The Request:Please add a permission setting that:Restricts agent visibility to ONLY their "Assigned to Me" folder and Unassigned. Not All chats. Not chats assigned to fellow agents. Blocks(hided chats) from replying to any chat assigned to a different team member.My Commitment:If ManyChat adds this "Strict Assignment" or "Commission Protection" mode, I will immediately move my account and all my WhatsApp numbers over to your platform. This is a critical requirement for any sales team that operates on a commission structure.

Track the Last Message Sent by the Company on WhatsAppNew

Currently, part of the customer support workflow is handled directly through the WhatsApp mobile app by team members, outside of automated flows. This creates an important limitation: the system is unable to identify what was the last message sent by the company to a given customer, which negatively impacts automation continuity and context-aware decision making.This feature aims to enable the system to identify and retrieve the last outbound message sent by the company, regardless of whether it was sent via automation or manually through the WhatsApp app. By doing so, automations gain full conversation awareness, preventing duplicate messages, poorly timed follow-ups, or responses that conflict with recent human interactions.

Feature Request: Retrieve Full Lead Conversation via API or Native Action for Seamless CRM IntegrationNew

Context:We are integrating Manychat with our in-house CRM to create a unified and intelligent sales pipeline. Currently, we can capture basic lead data (name, phone number, tags, etc.), but there is no official method to retrieve the full conversation history between the user and the bot (or human agent).This limitation affects our ability to provide context to our sales team and to maintain proper records of interactions.Feature Request:We’re requesting a native action within Flow Builder or a dedicated API endpoint that enables us to retrieve the entire message history of a user — ideally in structured format (JSON or plain text), including all bot interactions and Live Chat messages.Use Cases: Provide full context to human sales agents when continuing conversations outside Manychat; Log conversations for quality control and auditing purposes; In the future, support emotional tone analysis and decision-making insights from conversation history. Why This Matters:This functionality would eliminate the need for complex workarounds and strengthen Manychat’s role as a central communication and sales tool. Businesses could operate with more continuity, precision, and accountability — enhancing the user experience and internal workflows.

Critical WhatsApp Events - Nome do Inscrito não aparece no evento registradoNew

ABANDONO DE CARRINHO - ENVIO AUTOMÁTICO DE BOLETO/PIX ETC.New

Seria muito interessante uma função nativa que permita enviar automaticamente o boleto, a linha digitável, o código de barras ou o código Pix no evento de carrinho abandonado da Hotmart, isso ajudaria muito na conversão e nos ajudaria a manter nossa assinatura com a Manychat, pois não perderíamos vendas.

Message type - WhatsAppNew

Dynamic input that identifies the type of message sent by the user (text, audio, photo and document). This way, it is possible to create a conditional and direct the user to the correct flow.

Conditions Based on Assigned Team MemberNew

Hi Manychat Team, I’d like to suggest a useful enhancement to the flow builder: the ability to set conditions based on which team member is assigned to a conversation. At the moment, it’s not possible to trigger different actions or flows depending on the specific assigned agent. This limits the ability to personalize automations based on internal assignments. Example Use Case:If a conversation is assigned to Agent John, I could send a personalized message like:"John will get back to you shortly — he’s our specialist on this topic!"Whereas if it's Agent Lisa, the message could say:"Lisa is reviewing your message now. She’ll respond as soon as possible!" This feature would allow for more humanized and efficient communication, improving the user experience by showing that someone specific is handling the conversation — not just an anonymous team. Thanks for considering this suggestion. It would be a great addition for support teams using assignment-based workflows. Could you help me with this, ​@Raquel C , ​@Marina? Best regards,Heric Fernandes 

Coleta de parâmetros para rastreamento e traqueamento de campanhas para WhatsAppNew

Gostaria que vocês lançassem uma integração que permita coletar os parâmetros para rastreio e tracking de campanhas diretas para whatsapp. Esses parâmetros seriam o source_id que é a identificação do anúncio da Meta e o ctwa_clid que é a identificação do clique para WhatsApp. Hoje em dia muita gente envia conversão pelo manychat mas é apenas uma conversão “para dizer que envia”. Não enviam com esses dados que são necessários para atribuição e marcação dentro da Meta. Outra coisa também seria a identificação do clique para anúncios para instagram ig_sid que tem a mesma função que o ctwa_clid porém focado em campanhas de instagram.  

Tracking Who Read the Broadcasts on WhatsApp.New

I use Manychat as a mass recruiting tool, and it would be extremely helpful to be able to track which candidates read the broadcast so I can profile them and have a better kpi on our messaging system.

Add Dropdown Options and Boolean Support in AI Step TasksNew

In the AI Step, it would be very helpful to have the ability to set dropdown options for tasks. This way, the AI could select only from predefined values when filling a variable, avoiding the risk of generating or inventing incorrect data.Additionally, the AI Step should also support boolean fields (true/false) as valid task outputs. This would make the automation more precise and reliable, especially for conditional logic.These improvements would give us more control over data consistency and reduce errors in workflows.

Webhook 10-second timeout limitNew

Manychat webhooks have a 10-second timeout limit for API responses. A lot of times people are trying to integrate manychat and n8n with webhooks and API requests to create WhatsApp AI agents, which means that a lot of times the webhook response from the n8n agent takes more that 10 seconds and so the response doesn’t make it back to manychat to be sent.I would like to propose a change in this timeout limit, which is probably making a lot of people change platform.

Extend WhatsApp Audio Message Duration in ManyChatNew

Hello, good morning.I’d like to share an idea that I believe could be very useful: extending the current WhatsApp audio limit in ManyChat from two minutes to five or even eight minutes. In my professional work I often need to send audio messages, and two minutes is far too short — I’m forced to use external tools, which sometimes causes complications.I would really appreciate it if you could consider increasing the audio duration to five or eight minutes directly from the ManyChat chat interface. Thank you very much.

Sending Image with a caption messageNew

The Idea is to be able to send a message with an image in a single message (image with  caption)and to be able to use it freelywithing the 24 hour window,it would be very useful to deliver visuals with a message to convey the message even better