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Share your ideas to make Manychat better.

Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

Forum|Forum|2 years ago

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jediemelUp-and-comer

Ability to trigger an automation when an audio message is sent on WhatsappNew

In Latin America people use Whatsapp mostly with voice/audio messages. It would be great to be able to trigger automations when someone just sends an audio. It would be easy to transcribe that with the ChatGTP API and then process like a normal message...

Forum|Forum|1 year ago

rodrigo_silvanoCommunity Moderator

Manychat on ThreadsNew

When will automations for the social network Threads be available?

Forum|Forum|1 year ago

Matthew63Up-and-comer

Аeature that allows customer data to be partially encryptedNew

Hi there, this is Matthew. I’d like to submit a feature request for ManyChat regarding data privacy. Currently, ManyChat does not support encrypted customer data. For instance, we can view the full Telegram username or WhatsApp number directly in ManyChat, which poses a security concern for our company. Would it be possible to develop a feature that allows customer data to be partially encrypted? Here’s an example: if a customer’s phone number is 60123456789, enabling this privacy feature would allow employees to see the number as 6012xxxx789. Similarly, the Telegram username would be partially masked. I believe this feature is essential, as several similar platforms in the market already offer this level of data protection. I’ve continued using ManyChat because of its excellent UX and overall quality, and this addition would make it even better. Thank you for considering this request!

Forum|Forum|1 year ago

ElizabethHughes1981Up-and-comer

Instagram story polls - ability to have different replies for different poll votesNew

Wouldn’t it be great if ManyChat could automatically send tailored responses based on poll votes? I love sending customised ideas, resources, and solutions to my audience based on their poll choices, but right now I’m doing it all manually, which is giving me copy and paste craziness! It would be amazing to have an option to automate this!I would be able to do things like instantly send PhD students targeted resources based on their poll choice about the part of their dissertation they’re struggling with the most. For example, if they select 'literature review,' they’d automatically receive a message with tips and resources specific to that section. This would make engagement more meaningful and save tons of time!

Forum|Forum|1 year ago

Zander YorkUp-and-comer

Community TemplatesNew

Allow ManyChat users to upload their custom templates to a community marketplace for purchase/free download etc. This could create an entire new use case for the platform. With ManyChat’s already established relationship with meta, creators and developers would be able to contribute future innovations within monetization via social media.

Forum|Forum|1 year ago

IntelGUp-and-comer

Add Card option for WhatsAppNew

Add this feature for WhatsApp, currently working for Instagram but it isn’t on WhatsApp. Other platforms already have this.

Forum|Forum|1 year ago

teamacuproUp-and-comer

Intergrate ManyChat with Kajabi!New

It would be perfect if we could integrate with Kajabi, so we can collect emails and add those emails to our marketing list!SO many creators that sell courses use Kajabi, we hope that ManyChat will make this feature available in the near future.

Forum|Forum|1 year ago

wildabundanceUp-and-comer

is it possible to select certain posts to be EXEMPT from autoreplies? If not can you add this feature?New

is it possible to select certain posts to be EXEMPT from autoreplies? I want my automations to apply to all posts in most scenarios but there are certain posts where I DO NOT want any automations running because people accidentally use words and then they are annoyed because it’s a serious thoguhtful post not a sales post and i’m asking them to cconnect with me and share in the comments and then there’s a salesy link DM’ed to them.

Forum|Forum|1 year ago

Andrénatan89Up-and-comer

DARK MODE ON BACKGROUNDClosed

Hello, how are you?Could you please add a dark mode option to the background of the ManyChat platform? For those of us who work late at night, this is important, as the white background of ManyChat is VERY annoying when we are working at night.Thank you in advance.

Forum|Forum|1 year ago

PaigeArtworkArchiveUp-and-comer

Ability to add GIFs in DM automationNew

I would love the ability to include gifs that autoplay in the DM manychat flows!

Forum|Forum|1 year ago

targetologUp-and-comer

Persistent MenuNew

Create a Persistent Menu for a Telegram Chatbot

Forum|Forum|1 year ago

qltjanbertSmooth talker

Gallery cards (Expand Subtitle)New

Hey guys, I wanted to suggest that the gallery cards include a feature to expand or a modal to show more of the subtitle. This would be useful for product marketing, as it helps clients learn more about the products. If we only use a button like "View Product," it might disrupt the conversation, forcing clients to backtrack and read again.

Forum|Forum|1 year ago

ivyeverydaydoseUp-and-comer

Custom Date range on Automated Activity panelNew

It would be incredibly helpful to set a custom date range on the automated activity panel. For reporting analytics in marketing meetings, having the ability to analyze activity beyond just the past 7 days—such as selecting a specific date range—would be a game-changer. This flexibility would greatly enhance our reporting accuracy and insights.If anyone else would find this useful, please chime in and let’s show how much this feature could benefit us all!

Forum|Forum|1 year ago

Abulkhayr_MC24Up-and-comer

Add Kazakhstan regionNew

Dear ManyChat Team,I hope this message finds you well. I’m reaching out to address an issue I encountered yesterday while trying to connect WhatsApp through ManyChat. Although I’ve been able to use ManyChat for other purposes, I was met with an error message stating, “ManyChat is not available in your country,” when attempting to integrate WhatsApp.I understand that this might be related to US government regulations, but I’ve noticed that Kazakhstan is not subject to such restrictions. I even tried using a US phone number, as suggested in the WhatsApp integration section, and while the payment went through successfully, the same error message appeared.Kazakhstan is home to a growing number of small and medium-sized businesses that could greatly benefit from ManyChat’s features, and I believe there is tremendous potential for ManyChat to thrive in this market. I would greatly appreciate any insights or guidance on how to resolve this issue and explore the possibility of expanding ManyChat’s WhatsApp integration to Kazakhstan.Thank you for your time and support. I look forward to hearing from you soon.Best regards,Abulkhayr

Forum|Forum|1 year ago

jcgagnonUp-and-comer

Track and Control Active Smart DelaysNew

Hey there,A cool feature would be a simple way to see active smart delays for each user and to cancel the smart delay if need be. I know we can see when the smart delay will be processed in the user’s live chat system logs. Would be cool to know which one is currently active and any are still active.Currently, if a user is waiting in a smart delay to go to the next step, but an admin decides to reroute the user to a different automation, it creates an issue where both flows are sent in parallel. The user will receive the first automation flow after the smart delay is processed, and will also receive the other automation flow that the admin rerouted/manually sent. If a smart delay is waiting in a sequence, but then the user is unsubscribed from said sequence by interacting with the bot for example, the smart delay should be canceled if it has not yet been processed. One issue we’re facing is if user is unsubscribed then resubscribed, that previous smart delay will run it’s course despite the fact it’s from a previous sequence subscription. Realistically, automations and smart delays should not be able to run in parallel, or at least, we should have the option to disable that. If an automation is manually sent to the user via live chat, all previous exisiting automations and active smart delays should be terminated. This could be a feature in the Actions node as well. If a user replies to a question, we should be able to Clear all smart delays so that we can send the user to a different automation without the fear of having 2 different automations running at the same time.Cheers!

Forum|Forum|1 year ago

TunishaUp-and-comer

Convert to FB on mobileNew

So far I’m loving Manychat. The more I learn, the more I can streamline this one-woman operation. When I’m on the go and don’t have my laptop, I’d love to be able to convert my flows to FB. Is there a way to do that in the mobile app? If not, it’d be an amazing functionality to have.

Forum|Forum|1 year ago

Legalize WeedUp-and-comer

Use Comment reply only certain timesNew

Hello! I would love to have an opportunity to use the feature public comment reply only certain times, let’s say i want to only use it for 250 times, after the 250 public comments are made, the automation continues, but without writing the public comment replies. Because of the high volume of comments my pages are getting, the public comment replies have gotten my pages flagged and disabled, one page banned. Best regards

Forum|Forum|1 year ago

katelynjamesUp-and-comer

Adding a feature to turn off automation on specific postsNew

We have most of our automations set to all posts because we re-use them for webinars, sales, etc. But I also frequently post personal reels/ posts which don’t have a trigger word set for them. These posts will often trigger the automation on accident. For example, we have an automation named ‘COMP’ for our Composition Course. I posted a reel yesterday about the loss of our 2nd child, and a mom commented that her baby was also ‘not compatible with life’ and it triggered the ‘COMP’ automation. Is there any way to tell turn off all triggers for specific posts? For example, immediately after I make a post, it would be awesome to turn off the triggers for it so this type of thing doesn’t happen.

Forum|Forum|1 year ago

SophiaSommerfeld99Up-and-comer

AI Chatbot able to delay messagesClosed

just the topic:Hey, right now i get many complaints for my AI Chatbot because he respons way to fast which i dont want. any one have a solution to get like a delay before every next messages its sends? AI Step would be much more effective with a delay between messages to ensure the lead perceives the conversation to be organic and between two humans.

Forum|Forum|1 year ago

prophetofkingsUp-and-comer

AI Step Message DelayClosed

AI Step would be much more effective with a delay between messages to ensure the lead perceives the conversation to be organic and between two humans.

Forum|Forum|1 year ago

JbraitiereUp-and-comer

Link to show from where leads come from (post)New

I’m currently working as an appointment setter, my leads come from IG, I need to track wich post performed well, so instead of me having to scroll through comments to see where a lead come from, it would be nice to have a link directing straight to the comment that sparked the convo, hope I’m clear

Forum|Forum|1 year ago

paulocaamanoUp-and-comer

CAMPO DE BUSCA EM MODELOS DO WHATSAPPNew

Prezados, boa tarde.Quero solicitar ao Manychat que considere incluir um “Campo de Busca” na tela dos modelos do WhatsApp.A META disponibiliza isso em sua página de modelos e facilita muito o dia a dia.Refiro-me à tela abaixo. Desde já grato, Paulo Caamaño ---

Forum|Forum|1 year ago

FolyamatUp-and-comer

Improvements to Image and Subtitle HandlingNew

Dear ManyChat Team,I’d like to submit a couple of feature requests that would greatly improve the user experience when creating content in the platform: 16x9 Image Cropping: When uploading a single image in the 16x9 aspect ratio, the image appears cropped rather than maintaining its full dimensions. It would be incredibly helpful if the full 16x9 aspect ratio could be preserved without cropping. Character Limit for Card Subtitles: Currently, the character limit for subtitles in cards is 80 characters, which is quite limiting. Increasing this limit would allow for more descriptive and informative subtitles, enhancing the message experience. I believe these changes would add significant value to the platform. Thank you for considering these improvements!Best regards,

Forum|Forum|1 year ago

masteraiUp-and-comer

Billing date headacheNew

It would be really helpful if you could add a feature that lets us set the same billing date for all accounts—like the 15th of the month.We’re running an agency with multiple accounts, and juggling different billing dates (some on the 12th, others on the 29th) has become a bit of a headache. Having the option to align all accounts to one consistent date would make managing everything a lot smoother.

Forum|Forum|1 year ago

Geoge TrindadeUp-and-comer

Linhas configuráveisNew

As linhas do fluxo são caóticas a partir de uma determinada quantidade, ficam muito misturadas, mas seria lindo se pudéssemos configurar por onde essas linhas passam de forma mais personalizadas, deixando o desenho dos fluxos com cara de circuito integrado, seria muito útil na visualização do fluxo, não acredito que eu seja o primeiro a pensar assimveja como são bem dispostas as linhas

Forum|Forum|1 year ago

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