Ask and troubleshoot

Estoy teniendo muchisimos problemas con la IA de Many Chat .. mi flujo es muy sencillo, tiene 10 pasos del AI Step, y un prompt, como todos.. El problema es que el sistema me identifica por el prompt que pone el usuario cada uno de los custom fields, pero me los sigue preguntando.Por ejemplo, yo le digo que quiero un vuelo desde barcelona a madrid, y me guarda ambos campos como Origin y Destination, pero luego me sigue preguntando por ejemplo desde donde salgo.Ya no se que más hacer, sigue y sigue preguntandome cosas que ya le dije, y hay veces que no las entiende, pero lo más grave es cuando guarda los datos, ya los tiene, y me sigue preguntando lo mismo una y otra vez.Alguien sabe porque es? puedo dejar el prompt que estoy usando tambien.Agradezco su ayuda de antemano. 

I am currently trying to sign up for the free trial of the Pro version of ManyChat. During the registration process, I entered my credit card information, but unfortunately, the card was not accepted. I tried several different cards, all of which are valid and have sufficient funds, but received the same error each time. Since this is only for the free trial period, I am unsure why the payment method is being declined. I would really like to explore ManyChat during the trial phase and would appreciate your assistance in resolving this issue. Please let me know if you need any additional information from my side. Thank you in advance for your support – I look forward to your response. Best regards, Stefan SZgomolk

Hi everyone,Whenever I use Webhooks by Zapier to send a POST request to an external API (like ManyChat’s), if something fails, Zapier always shows the same message:❌ Failed to create a request in Webhooks by ZapierThe app returned “Validation error”.This is extremely generic, and it’s the same message no matter what the actual issue is. But when I test the same request in Postman, I get a helpful error body from the API — for example, it might say something like “Missing phone number” or “Invalid field format,” which lets me fix the issue immediately.My questions are: Is there any way in Zapier to see the full API response, especially the message body? Could Zapier expose the raw error from the API in the task log, console, or anywhere behind the scenes? Is this something other users have run into? How are you debugging around this? I’d love any workarounds, tips, or clarification. Right now, I’m spending a lot of time guessing what went wrong because all I get is “Validation error

Gostaria de tirar uma dúvida se algum de vocês estão enfrentando pelo ultimo dois dias, porém principalmente na data de hoje uma lentidão muito grande na plataforma

Quick question:Is it possible to trigger a flow based on someone liking a post on Instagram (or Facebook)?So not commenting or messaging. Just liking the post or reel itself.Thanks in advance for your insights! 

Quick question:Is there any way to trigger a flow or send content to a contact after the 24h messaging window has closed?Looking for possible options like:- One-time notification (OTN)?- SMS or Email fallback?- Ads JSON or sponsored message trick?- External triggers via API or Zapier?Would love to hear what’s working for you allThanks in advance!

Hello,I mistakenly added a wrong Instagram account to my account and haven’t been able to remove it and connect the right one.For some reason, the “remove account” button is not displaying.

Hi,Hope all is well. I think it would be great if you could include the feature of having an auto-message (welcome/greeting) for new followers on Instagram. So the trigger will be when someone follows our account and action would be an automated message to say “thanks for following” for eg. Kindly let me know if this is possible.Thank you,Lavina Menda

Gostaria de tirar uma dúvida de como resolver um problema que estamos enfrentando em questão as atribuições, atualmente quando excluimos um usuario da nossa conta do ManyChat, ao passar do tempo algumas conversas ainda sim são atribuidas para ele, alguém teria alguma resolução para esse problema por favor?

Oi pessoal,Preciso fazer um disparo via WhatsApp e não encontro onde fazer isso na minha conta Pro. Ja segui um passo a passo encontrado aqui na comunidade, mas não é igual ao que aparece na minha conta.Alguém pode me ajudar?

Hi there, Quick question please: Is there a Manychat package whereby chats are automatically emailed to me every time a customer interacts with my AI chatbot?If so, what package is this please? Thank you, Scott

Hola, quiero subir al nivel pro pero no se cual de todas las opciones es la que me conviene, quiero que se respondan mensajes directos, inbox, comentarios automaticamente y whatsapp 

As of last night, ManyChat began sending Automated Messages to all new followers. I never wrote these messages and I cannot find them in any of my Automations or Segments. What has triggered this and how do I turn it off?

Como puedo con IA levantar un muerto, reiniciar una conversación con una clienta o lanzarle un rompe hielo para retomar la venta, a veces queda en “visto” y ya no contesta nada el lead

Cadastrei meu whatsapp corretamente no manychat com chip novo. Fiz um plano de assinatura com pacotes de internet, mas depois ficou aparecendo no topo que meu saldo é insuficiente. Mas se tenho um plano certamente não preciso ficar colocando saldo. veja a foto.Será que não aceita planos de assinatura?

Hello everyone! Could you help me with a question? Does the pro plan only allow me to have 1 team member? Thanks

Hiiii there, some of my products are sold out, so I would absolutely love it if I could set up an automation whereCustomers can comment/reply to story/DM/... with a keyword → answers some questions in DM → get a tag for that specific product. I set that up, that is ready to go. I would like this to run for about a month to collect leads while my production runs. I don’t know exactly when it will be ready and restocked because the fulfilment and therefor inbound is outsourced.  When the restock is here (unknown timing), I would like to target each tag at a time chosen by me & specifically so they get the information they requested about their productSome issues:This will not be within the 24h time frame I live in Belgium so I do not have access to a paid feature to send DMs later than that Setting up flows to answer later seems like it’s not an option either Reactivating accounts within 24 hours before seems like a waste of leads because the ease is that my customers only have to si

Desativei um fluxo de automação e mesmo assim ele continua enviando mensagens para os leads. Alguém sabe como fazer para não enviar? É uma automação que utiliza a API oficial então estou gastando com as mensagens e gostaria de pausar. Ja desativei como vocês podem ver está off mas não param de enviar mensagens.   

Bom dia pessoal tudo certo, eu tenho uma conta que estpu pagando R$ 249,00, ela eh uma conta pro.Porem verifico que as novas contas Pro estão saindo por R$ 149,00é possivel migrar? como faço?

Hola a todos, estoy creando un formulario en Manychat para que los usuarios puedan calificar la atención de un agente y dejar comentarios adicionales. El formulario debe incluir: Una pregunta de calificación del 1 al 5 (opción múltiple) Un campo para comentarios opcionales Un campo para seleccionar el nombre del agente  Estoy guardando las respuestas en Custom Fields dentro de Manychat, pero necesito ayuda para configurar el flujo correctamente y asegurar que: Los usuarios puedan responder en orden y sin confusión Se validen las respuestas donde sea necesario Las respuestas se almacenen de forma organizada para futuras consultas Pueda crear alertas o tags para respuestas bajas (por ejemplo, calificaciones de 1 o 2) ¿Alguien tiene una guía, ejemplo o plantilla para hacer este tipo de formulario en Manychat? ¿Qué buenas prácticas recomiendan para manejar y procesar estas respuestas?Gracias de antemano por su apoyo.

Hola tengo una duda! cuando programo una automatización y quiero que la persona me siga (si no me sigue) no se que pasa que tengo desconfigurado que cuando le da a following, no me sigue de forma automatica, tendria que salir de la automatización, darme a seguir y luego volver a la conversacion. ¿yo creo qeu algo tengo mal? por que cada vez que le da a following salta el mismo mensaje. 

Hello everyone, I have a Ladipage popup for a lucky spin. When a customer wins, they will fill in two fields: a voucher code and a phone number. I want that after the customer fills in the phone number and voucher code fields, a message will automatically be sent to the customer's Messenger from Ladipage via ManyChat.

Hi, i facing problem to play and hear replied voice messenge in manychat phone app. Any solutions?

Hey everyone! 👋About a year ago, the ManyChat team kindly shared a gamified Giveaway template for Instagram with me as a gift. It was super useful and I’d love to use it again for a new campaign I’m launching — but I can’t find it anywhere now 😅Has anyone here saved that template or knows where I might be able to find it again?Any help would be seriously appreciated 🙌Thanks in advance!

How can I use many chat to leverage follow ups on DM?