Ask and troubleshoot

"Hello,I’m reaching out because I would like to understand why this message is appearing. I am fairly new to using ManyChat, and I was under the impression that sending DMs to up to 1,000 people per day would be free.Could you please help me understand what the issue might be?Thank you in advance for your assistance."

how to get to the page to convert a free account to a pro account $15. monthly

Quero abrir uma conversa sobre estratégias de atendimento e vendas para o Café Veríssimo. Como posso otimizar a experiência do cliente e aumentar as vendas usando ferramentas digitais? Quais ideias vocês têm para criar uma comunidade de fãs do café e melhorar a presença online do nosso negócio?Área de produto (Opcional)Café e Automação de Vendas

If my clients posts a poll on their IG story can i message those people from manychat and if so how do i do it?

Hi, recently I just started use free plan to test. It seems the automation is not consistent, at first I tested all are okay. Then after I published it, next day I try send the keywords, the automation is not happening. Is there anyone else has same situation as me?

Olá a todos, Não consigo gerenciar meus envios em massa (Broadcast).Como cancelar?Como editar fluxo depois de iniciado?Como deletar?

Hello,I recently started using Manychat to manage incoming WhatsApp, Facebook and Instagram messages.I use Funnelkit Automations to manage my email funnels, automations and broadcasts. I was hoping if there is a possibility to connect it with my Funnelkit Automation Database? Like, if someone gives me their emailadress in ManyChat it gets in Funnelkit and it starts one of my active automations.ManyChat already integrates with other things like Mailerlite, convertKit etc so it should be like that.I saw also Ottokit or Zapier but I'd rather not spend even more money on third party plugins, also the more apps the more change of things going wrong. I really hope this is possible!Thanks,Janneke

"Solución a la lentitud en Manychat tras activar tienda en Instagram" "Manychat lento después de usar Instagram Shopping: cómo arreglarlo" "Problemas de velocidad en Manychat por tienda de Instagram: solución rápida" "Instagram Shop rompe Manychat: qué hacer para recuperarlo" "Cómo corregir errores en Manychat tras vincular tienda en Instagram"   Problema: Después de intentar activar una tienda en Instagram usando Meta Business Suite, mi cuenta de empresa comenzó a experimentar una lentitud extrema en las automatizaciones de Manychat: Los mensajes automáticos tardaban varios minutos en enviarse. Algunos flujos no se activaban. La reconexión de Instagram con Manychat fallaba o se volvía inestable. Esto ocurrió porque al activar una tienda: Meta cambia el tipo de permisos de mensajería. El perfil entra en un modo de compras, donde los mensajes son priorizados para asistencia de pedidos, no para flujos automáticos. Solución: Eliminar la tienda y catálogos vinculad

Hola comunidad. Tengo una clienta que tiene una agencia de closer con varios clientes donde les da servicio de cierres comerciales. Me gustaría instalarme mediante manychat la manera de gestionar esas conversaciones. Estoy pensando que cada uno de los clientes finales debería tener una cuenta de manychat, y tambien varias lineas móviles a su nombre y dadas de alta en manychat/meta (doy por sentado que es posible tener varios whatsapp dentro de la misma cuenta de manychat).De esta manera mi clienta (directora de las closer) podrá tener acceso a todas las conversaciones en cada cuenta de los clientes de cada una de las closer y cada closer podrá gestionar sus conversaciones por whatsapp desde el chat en vivo de la cuenta de manychat de cada cliente final. Estoy encontrado dificultades con esto para las conversaciones de voz, que siendo de España, aun no hay coexistencia y por tanto los closer no pueden usar ese mismo número asignado para realizar llamadas. ¿alguna idea al respecto? ¿Os p

Hi everyone,I’m setting up an Instagram FAQ with AI, and I need it to respond in two languages: Czech and English.I’m currently saving the user’s language preference in a custom field called user_language, which I determine through a language selection flow via the Instagram Menu and Default Reply.Right after the trigger, I’ve added a Condition that splits the flow into a CZ or EN version based on the user_language field.However, my question is:How does the FAQ with AI know which language to respond in?Should I add an AI Step at the beginning to detect the user’s language, before entering the FAQ flow?  I’d really appreciate any tips or best practices on how to handle this properly.Thanks in advance!Štefan

salon. I need jordan. let the AI stop typing if the community manager starts typing. I can't do that.

Hello All, I’m creating a new automation where data is being passed from ManyChat to n8n. Unfortunately, everything works fine in “test” mode but, when tested from the actual trigger Whatsapp, the call is not going through to n8n. Checked credentials, API key from Manychat and whole nine yards but, nothing seemed to work. Here are all the screenshots of Maychat and n8n automations. The worst part, one of the “text” block is not even being called. TIA !!!           

Como descobrir meu número comprado no ManyChat?Quando eu tinha acabado de comprar a energia caiu e agora eu não sei qual era o número. 

Por favor quisiera saber si tambén les está pasando, estoy tratando de configurar un nuevo numero de Whatsapp en Manychat pero me dice que el portafolio comercial está inhabilitado por politicas de Whatsapp  

Hola, tengo problemas para conectar mi página de Facebook a Manychat.Tengo el rol de administrador total y ya eliminé Manychat de mis apps conectadas en Facebook, lo volví a conectar seleccionando solo esta página, pero me sigue diciendo que no tengo permisos suficientes.También verifiqué los permisos en el Business Manager, y todo está bien.¿Podrían ayudarme a revisar qué más podría estar causando este error?

I am having a hard time activating my automation for posts and reels. It won’t let me turn the toggle on. I’ve tried everything. It’s the ‘academy’ automation. No matter what I do it only works for stories and not posts. What can I do?

Hey there! I am trying to use the DM automation option on the Free plan. No Pro options are in use but I am unable to “Go Live” as it keeps forwarding me to the Free trial pro option which ultimately charges you in 14 days. How do I opt out and go live in the free version? Thanks!! 

Hola a todos y todas!Vengo con este problema, estaba usando Chrome sin problema, me cambié a Safari y al tratar de escribir con tildes en el chat me escribe de mala manera.  Me explico… si quiero escribir “árbol” (con la tilde en la “a”), me escribe así: “´arbol” (con la tilde antes de la letra).Le pasa a alguien más?Solo pasa en Safari.Gracias.

I am trying to upload bulk emails in the manychat, but it is keep showing me the error. However, I tried to add custom field that is not working. Please guide. 

Bueno eso NO veo que nadie lo comparta. Y no lo veo en el foro. Hay alguna prohibicion? porque voy a resolverlo y lo voy a compartir con toda la comunidad. Salvo que haya algun proteccionismo de manychat para darle mas utlidad a su iA.

Hey everyone, I collect email lead from insta dm to send it to a google sheet. but in instagram when users reply with a dm containing a return to lign, the external request doesnt work and show me this message (screen below). apparently the caracter /n corresponding to return to lign is not supported or understand.my automation is working perfectly fine for others types of responses. 

I’m wondering if anyone has figured out how to manually respond to a comment with a flow. Similar to how you can respond to a direct message in “Live Chat” with a flow, except it would be a comment, not a direct message. Thanks! 

Please help me find the best way to deliver message by using Manychat AI on Facebook ads.I run Facebook ads to pull users send messages in messenger. Overall, I have 2 flows activated. First, one flow with trigger“when user click on ad ad”, I feel it is  very annoying because Manychat does not allow to have next step after the first message for click ads trigger.Second, I have another flow with AI Step. This will happen if user do not choose any “available quick reply”but they send direct message. Trigger is “User send a message”.Thing is when users send a first message, AI Step automatically says something like: “Hello, I am an AI ChatBot, how can I assist you today?”. Most of times, users already question for product in their first message.What can I do now to tweak my AI Step answer immediately after users first quesions? What can I do to combine two flow into only one to best optimize it? One more thing that it seems like the rest after AI Step are not working, what can I do to fix

Does anyone know whether the WhatsApp chat history would stay in ManyChat if I decided to remove the WhatsApp number from ManyChat?

When we setup trigger for all posts we are unable to activate it. But when we select specific post the trigger is properly working. We are on Pro Plan.