Ask and troubleshoot

I have already set up a flow in Many Chat where someone drops a word, it tiggers a DM with a link.  I would like to go into the automation to send a follow up DM to everyone that received my first DM. Some of these people may or may not have clicked on the link.  I need the follow up to go to everyone.  How do I do this?  Thanks

Olá! Tenho uma ideia para automação, mas não sei se teria como executá-la no Many Chat.Na minha empresa fazemos lives, e quero fazer uma automação para enviar o link para quem estiver interessado e reenviar minutos antes da live começar. A ideia é assim:A pessoa comenta "Eu quero" em uma publicação que divulga a live. Assim que ela comenta, recebe uma mensagem direta (DM) com o link da live. Na terça-feira, às 18h, antes da live começar, ela recebe outra mensagem com o link, lembrando-a que a live já vai começar.É isso: comentar > receber o link na DM > receber um lembrete com o link na hora da live.Mas é importante conseguir configurar para que a pessoa receba em um horário especifico e não depois de x tempo.Conseguem me ajudar?

There are two issues:1) You don’t have right filter to start a trigger for Make.com (Integromat) for any message user want to send in any language – in that case for english only i’ve found stupid workaroundIt obviously doesn’t work goodMake regular expressions (regex)2) The operation failed with an error. [400] Content can’t be sent to subscriber id='925547444' without message tag. Subscriber’s last interaction was over 6h ago (more than 24 hours ago):??? I replied several times – automation in Make with your send message module doesn’t work. 

I'm creating a Whatsapp for my company with several live chat agents.I would like to know if it is possible for the agent's name to appear in the message sent to the customer to generate a more humanitarian conversation, for example:Agent Name:Message from agent.

I have been using ManyChat automation for about a year. On my Instagram page, an average of 1,000 people message me daily, and the automation replies to them. However, for the past two weeks, I’ve been experiencing an issue. My ability to send direct messages on Instagram has been banned twice in a row. The reason stated is: "Something you sent in a conversation violated our community standards."The first time I was banned, it lasted 3 days. After the ban was lifted, I could send messages again, but three days later, I was banned again, and this time it lasted 7 days. Currently, I am unable to send messages to anyone for 7 days.I have a verified account with 250k followers. Because of the verification, I was able to request a direct consultation, and during the meeting, I was advised to remove ManyChat. How is this possible? Does this mean I can no longer use ManyChat?I have been using ManyChat for about a year. I only send automatic replies to incoming messages. I haven’t even sent a

Setup my first automation for a competition using a link to click to enter. the landing page was used with mailchimp and the facebook message works perfectly but the instagram automated message comes up with page not found above and no link to the page. the broken page works when you click on it but look like it wont to a customer..kind of like having an open sign on your shop and the doors closed. any help would be great.  

Pls guide, I am new here.

I’ve attached a photo for my broadcast and the users only received a text, also the same photo in the automation for comment tools haven’t been sent. 

Hi folks,I have a flow where I ask the user for a PDF file. I am using a User Input field that saves the URL of the uploaded file to a custom field. That works great. However, Messenger on Android doesn't offer an option to select documents from its internal storage, the only offered option is to select images. Different to the desktop versions of Messenger, which have an icon to upload documents (any type), next to the chat text field. My solution is to instruct the user about selecting the PDF file from the internal storage (not from Messenger) and Share it to Messenger / Chat. That way, the bot in Manychat can receive it and works fine.To show this message only to users on Android devices, I would need to determine if the user is chatting on an Android phone. Anyone has had this need? Any native recommendations?

EU PRECISO URGENTE QUE VOCÊ AUTORIZE QUE EU POSSO MANDAR AUTOMOÇÃO PARA MINHA PAGINA DO ISTAGRAM, J´S CONFIGUREI TUDO O QUE EU TINHA QUE CONFIGURAR E APARECE QUE ALGUEM RESPONSAVEL PELO MANY CHAT TEM QUE ME AUTORIZAR O APP, BRINCADEIRA ISSO VEY

I have an idea for automation, but I’m struggling to implement it. As you know, Instagram has its own subscription system with fees like $5 or $2. What I want is to identify users who subscribe to my page on Instagram (e.g., those paying $5) when they initiate the first chat.I need to detect whether the user is an Instagram subscriber. If they are, I want them to follow a specific path. If they are not a paid Instagram subscriber, I want them to follow a different path.How can I achieve this? Is there an alternative way to approach it?Finally, I want everything to work automatically. I don’t want to manually tag subscribers or assign labels.

Hi! I have a flow on Instagram where I ask for the user's email and phone number. In this flow, I also send an email. However, when this happens, ManyChat creates a new contact using the email, even though I already have a contact with that same email. This results in duplicate contacts. How can I fix this?

Estou enfrentando um problema relacionado à vinculação do meu Instagram a uma conta antiga do ManyChat. No passado, trabalhei com uma equipe que vinculou minha conta do Instagram a essa plataforma. Porém, atualmente não tenho mais contato com essa equipe, e, infelizmente, não consigo desconectar minha conta de Instagram dessa conta antiga. Gostaria de saber como proceder para desvincular meu Instagram e conectá-lo a uma nova conta do ManyChat. Existe algum processo ou documentação que eu possa fornecer para comprovar minha titularidade do Instagram e realizar essa alteração? Fico à disposição para fornecer mais detalhes ou informações, se necessário.

Eu basicamente fiz todo um fluxo, porém eu não estou recebendo os dados, fiz um teste com meu próprio instagram usando o gatilho e não consigo ver os dados capturados, vi nos foruns de pergunta e resposta que eles aparecem em baixo das métricas mas não tinha nenhum botão lá de ver respostas.

When i add a link in massage and send it on instagram  via manychat link is not clickable

Hey everyone, is automation free? I’m actually doing a free trial for Manychat and can I still use the automation even if the trial ends? 

I have two Facebook accounts: one with about 4,000 friends and another with around 5,000 friends. I don’t need all those contacts in my account. I need to transfer most likely no more than total of 2000 Contacts combine... How can I easy transfer selected Facebook contacts to ManyChat?

 I am writing to request assistance with creating a numeric user input within a ManyChat pro flow. I'm aiming to build a chatbot that relies entirely on user input for the conversation.Unfortunately, I'm encountering an issue where the user input option seems to be malfunctioning. I'm unable to create a field that allows users to enter numerical data.  I would greatly appreciate it if you could advise me on how to resolve this issue and successfully implement numeric user input within my flow.Thank you for your time and assistance. 

Hi everyone,I hope you’re all doing great!I’m currently trying to set up an automation between Google Sheets and ManyChat but am struggling to figure out the best way to do this. I would really appreciate any guidance or suggestions from the community.Here’s what I’m trying to achieve:I have a Google Sheets document named 'Cadastro', specifically the 'Clientes' tab. When a new row is added in this tab, I need the following fields to be mapped to ManyChat subscriber fields: NOME → First Name SOBRENOME → Last Name EMAIL → E-Mail WHATSAPP → Phone Number and WhatsApp Number After mapping the data, I want to automatically trigger the 'Bem Vindo' flow for the new contact via WhatsApp, sending them some messages after being registered in the platformI’m really new to ManyChat and APIs/Webhooks in general, so I’m not sure where to start or what the most efficient method is for this setup.If anyone has experience with this kind of workflow or knows the best practices for achieving this, I’d

I was trying to enable auto liking the comment in the automation flow and seems the option is missing. It’s available in the story reply but missing in the comment. Hope there is an option to do the same or expecting it in the nearest updates

Hi, I can’t upload files easily to my chatbot on Messenger using mobile. Regularly there is an upload button (+), but my chat doesn’t include that. Other chats have it. I think it’s because the profile is business? I really need the file upload of the client to work easily, what can I do?

Bom Dia! Alguém sabe como faço para o funil do whats ser iniciado após qualquer mensagem que o cliente me envia ?

Boa tarde a todos, estou com um problema: Minhas automações, desde ontem à tarde pararam de funcionar nos envios de mensagens do instagram, não enviou comentário ou link nas mensagens, não sei o que está acontecendo. Além disso, quando entro na lista dos contatos do Manychat os novos contatos que comentam "Eu quero" nas minhas publicações, todos, aparecem como "conversas excluídas", sendo que não exclui nenhum contato dessa lista, o que sempre faço é "cancelar a inscrição da conta", para limpar os contatos e não exceder o limite de 500 contatos que tenho no meu plano.Atualizei as permissões do Instagram dentro do Manychat, desativei e ativei os gatilhos e até agora nada, continua na mesma. Por favor!! se puder me ajudar. Tenho muitos seguidores e não consigo acompanhar todas as solicitações de link.

Hola a todos,Estoy teniendo un problema con las automatizaciones en ManyChat. Cuando debería mostrar un mensaje con un botón, muestra ese botón junto con otro del principio del flujo. He verificado esto desde 4 dispositivos distintos.Por ejemplo, si el menú principal es: "Opción 1" "Opción 2"Después de varios pasos, la próxima vez que debería aparecer un botón, se llena con esos dos botones del principio, o si debería mostrar dos botones, se llena con uno adicional. Termina luciendo algo así:Ir al sitio web Preguntar a una persona Opción 2El botón "Opción 2" no debería estar ahí; solo existe al principio del flujo. He intentado de todo, incluyendo duplicar, recrear, usar respuestas rápidas y refrescar los permisos. No se si me explico bien, donde deberia haber 1 boton, aparecen 3 , y los ultimos 2 botones pertenecen a otros mensajes mas al inicio de ese mismo flow.Agradezco cualquier ayuda que puedan ofrecer.Gracias de antemano.

Eu entrei no Manychat com intuito de testar e usei o meu whatsapp que possuo, mas não gostei e removi o numero do manychat e cancelei, mas agora não chega o código de confoirmação, mesmo depois de desconctar do manychat, remover a conexão e excluirt a conta. Isso já tem uma semana e não chega mais o código de confirmação do Whatsapp busines… Já tentei de tudo...