Ask and troubleshoot

Estou com problema num bloco de pedido de entrada de informações do cliente num fluxo de WhatsApp. Quando peço para responder uma pergunta, existe a possibilidade de na entrada do usuário incluir um texto do botão “Pular”Escrevi lá um texto “Prefiro Não” E não aparece esse botão de pular ou seja, de não querer digitar o que foi solicitado. O que estou a fazer de errado. Alguém pode me ajudar ?

Olá pessoal.Minhas automações pararam de funcionar e tambêm não consigo enviar mensagens no bate papo, recebi essa mensagem. Alguem sabe como resolver. sou novato nisso. 

Criei uma automação para o instagram. Gostaria de adicionar o Messenger na mesma automação. Como fazer ?

Hi I have a problem, tagging a person directly in comments doesn't work, it just sends the message I prepared but it doesn't tag the profile, can anyone help me with this ?  I want to set it up to work like this:Could you help me, how ? 

When I try to create the  Instagram automation “user comments on your post or reel” it doesn’t show the latest posts. I have tried refreshing the permissions multiple times but this dosent seem to work. Does anyone have the solution to this problem?

Hi! We have been using Manychat for about a month now and it did not have any problems. Yesterday, there was suddenly an issue where we cannot set up any automations where someone would comment on a specific post with a trigger word and we could send an automated reply and DM. Attached are some screenshots about this issue! If anyone could help that would be amazing, we have already tried contacting support...  

I noticed that I could structure this flow with the user clicking on the buttons in the previous message. But we would like to structure a brief questionnaire to collect user data, and thus send the next message from a text message by the user and not from a button click.

So I'm having a problem. I create automations on my Instagram profile to automatically respond to messages in my feed post, I went to create a new automation today and the error "Instagram request error" appeared and when I looked at the ones that were already active, they are not updating the comment responses . The old active ones are not updating, nor am I able to create a new one. Can anyone help me?  

“Manychat doesn’t respond to automation. I’ve set everything up as it should be: responses to Instagram Reels. Initially, it worked, responding in the free version, but then it stopped responding. I purchased the paid version and despite all the correct settings, it doesn’t respond to keywords - it doesn’t respond to any automation at all.”

I use manychat for 5 - 6 months. Everything was good, but now since 2 weeks something is wrong. My automations are not working properly. Only 1/10 (in general) are sent properly, rest is unanswered. I didnt change any settings in manychat, I use paid version. I have no clue what to do next. Please help.

EDITI fixed it by deleting my personal account - Hi Everyone,For some reason, the automation responses are going to my personal instagram page, instead of my business account. I built the automation under the business manychat account, so I have no idea how to fix this.My instagram personal page isn’t on creator or professional. My business page is set up correctly as a business.PLEASE HELP! Pics below of my account 

I need to know from what campaign the lead came from. I have leads comming from Meta and from Google. I need to know not only the source of the lead (Meta/Google) but also from which campaign they come from (example: lead came from Campaign 1 - Name XXX). This is crucial for opmization of the campaigns based on results. Does someone know this?  Let me know if it is not clear enough. 

Is it possible to make the reply take a minute of 30 seconds before it´s sent to the user?

Creo que es la primera consulta en esta comunidad y no se si ustedes han visto muchas o algunas veces que a los usuarios que les llega el mensaje sale recortado y un botón que dice “recibir notificaciones o “recibir actualizaciones” algo así ¿a qué se debe eso?Y en otras ocasiones dice, mensaje no compatible. ¿Tiene que ver con el instagram del usuario o hay que modificar algo en el manychat?Espero me puedan ayudar

Hey Manychat Fam,I love the support from this commilunity so far. Also do Beleive Manychat is Marketers New Automation Gold Rush.I was wondering is there anyone in this Community active from Canada 🇨🇦  ?I'm a Firm Believer similar Minds would do Magic together ❤️ Would Love to learn and grow together.  Let me know in the comments.  Alan, 

Hey, I have developed a healthcare chatbot for a client in mexico, and everything seems fine since I have done this integration many times, but not GPT simply don’t do anything I have tried with different API, accounts, prompts, models, and nothing works. Please, I need an advice on this 

Dear ManyChat Support Team, I noticed my subscription renewal date has been changed to April 22, 2024, despite not making the payment yet. Please revert it to the original date.

I’ve tried to delete my contact to keep it clean, but I found something odd. I had 4077 contacts, then I deleted 1074. So the result is supposed to be 3033. But what I got my contact now is still 3460.  What do you think guys?  How transparent does Manychat count your contacts? Because as we know, it’ll affect our charge.

Gostaria de saber a diferença do contato visitante x inscrito , e se eu pago somente pelo contato inscrito?

A mensagem enviada é a padrão e não a que a minha que escrevi, como se ela não fosse salva

The bot send the " template" message! Not the one i modified. 

Response{  "statusCode": 200,  "body": "{\"message\":\"Informações enviadas para o ManyChat com sucesso.\"}"}Function LogsSTART RequestId: …. ERROR    Erro ao atualizar o campo email: {  status: 'error',  message: 'Validation error',  details: { messages: [ [Object] ] }} Estou usando o aws.amazon para criar API para envio de informações para o ManyChat, porem o unico que da erro é o email, o resto passa com sucesso. Pode alguem me ajudar nisso, para achar Verifique o formato do e-mail, Confirme as configurações do campo de e-mail no ManyChat, Reveja as regras de validação do ManyChat, e ou Log detalhado do erro. Preciso achar esse erro para conseguir concluir minha validacao da integracao do whatsapp junto a plataforma de vendas e o manychat.

What I have to contain beside of the save generated to chatgpt response,

I have 5 whatsapp numbers . Can my account have those 5 numbers working simultaneously?  

Hello, I have just set up my account and it’s still currently in free trial mode. I send up a DM automation for when people comment a specific word in the comments of my latest reel. I set up the automation with links, but when anyone clicks on the links, they will not load and it appears to be locked. Has anyone else encountered this? Thank you!