General Q&A

Hello everyone,I have set up an automation on Manychat so that Dms on Instagram are answered automatically. But the answer will be given to every further message, even if we are already actively in contact. I want to turn off the automation and don't know how. Can someone help me?Thank you and best regards Natasha//Hallo zusammen,ich habe bei Manychat eine Automatisierung eingerichtet, dass Dms bei Instagram automatisch beantwortet werden. Aber die Antwort erfolgt auf jede weitere Nachricht, auch wenn wir bereits aktiv im Kontakt sind. Ich möchte die Automatisierung abstellen und weiß nicht wie. Kann mir jemand helfen?danke und liebe Grüße Natascha  

I cannot configure auto-distribution of leads between managers, everything is configured as specified but it does not work correctly, what is the problem?

Hi therew I am having issues with accessing my old account as I had to start a new facebook and instagram account. I basically created a new account so I could resolve my old account. I’m still being charged a mthly fee and can’t stop it. I also invested thousands of dollars for a workflow I can no longer access. I would like support with this thank you. I’ve sent manychat emails and no reply. I’m not sure what else I can do. Its like there is no one to contact for support. Would love your suggestions. Thanks in advance.

Hello, I have a Manychat account with the email address: "sebastian.boettger.obis@outlook.de" and I cannot log into my Manychat account with this email address. A workflow has been set up in the account and I can no longer access it and make settings. There are also costs involved. I canceled the account via email before the trail period expired and it wasn't implemented. What can I currently do to log into the account again? And where can I effectively request that the timely termination be implemented? I have currently created a second account to describe the problem. Please show me how I can solve the problem. Kind regards, Sebastian

Hi, Can I use Manychat AI without Inbox for 100 $ ?I have paide for Manychat AI 29$ but in my bill there is Inbox for 100 $ per mounth, which turned out to be a surprise for me, and I cannot unsubscribe from it.

Hi All, so with the new format, I don’t know how to use the regular feature of linking to automated responses - I’ve used Manychat hundreds of times but am baffled by the new page and format! Help!

when i send my request to try set a custom field i use the same request in document and request manage to fail 

I created my chatbot on VoiceFlow, and I used ManyChat to deploy this chatbot on WhatsApp. However, in my automation, I am unable to see the response choices created in VoiceFlow in the bot's conversations. I really need help to fully utilize the potential of my chatbot.

I want to know whether the conversation has been closed or stopped. A message is sent to close the conversation, and when the customer responds to WhatsApp, it starts again.

No matter ow many times I tried to change it, Many chat will only show my secondary Facebook page (which has minimal followers) and not my main Facebook profile. It's really frustrating snd means I have not been able to use Many chat at all.

My subscription is only $15, why am I being charged $25?

As Pro, I haven't actively use, there is a deduction from my account that I cannot activate every month and I cannot solve it.How can I solve this situation? 

Why there was an attempt of double double payment of membership??? And this membership didn't seek my consent before the transaction was done.Instead should have given reminders for payment option. 

I already have the Business Suite API in Ads Manager, however, no Approved or Disapproved status appears. What to do? I know the Facebook Business account is not verified. Then, when trying to connect my number to ManyChat, I am asked to create another Business API instead of using the existing one. 

Id like to connect my new Insta account but it just keeps telling mr refresh permissions, I do that than it says Server isn’t feeling well. Id really lie to use the Dm automation to grow my email list. Can anyone help me 

The option to create comment automation for IG went away. I just made a payment but I’m approaching my contacts limit. Is this why? Also I have a pro account, how do I prevent this from Happening? 

Hi All,We have a restaurant and use manychat to run an offers campaign with four offers linked to a lead magnet ad on facebook. It’s a great system and works really well…. BUT…. many customers try to redeem the same offer over and over again and can’t remember which one they have already used.We want to set a monthly reminder of which offers each user can still use.I’m not sure how best to do this though, whether or how to use an array, or whether it’s possible with googlesheets and lookups.Each offer has a unique tag so we can track who has redeemed which offer and prevent more than one redemption of the same offer.Help would be appreciated.

Hi! can someone help? My team can see but not open and continue conversations in the livechat, I already checked them as live chat agent 

Subject: Issue with Email Validation Condition Not Working Properly Hello Community,I'm experiencing an issue with email validation in ManyChat that I can't seem to resolve. Here’s the setup and problem:Setup:1. Email Collection Block:   - User input type is set to email.   - The email is saved to the default system field for email.   - Retry is set to 0.2. Condition Block (immediately after the Email Collection Block):   - Condition 1: Email contains "@".   - Condition 2: Email contains ".com".   - Set to match “all” of the following conditions (meaning both conditions must be true).3. Flow Paths:   - True Path: If both conditions are met, it triggers a Zap to send the user a message.   - False Path: If any condition is not met, it sends an error message stating that the email doesn't look valid.Problem:Despite the setup, the flow proceeds as if the email is valid even when it clearly isn't. For example, typing just the letter "L" still triggers the Zap to send the user a message, byp

Hi. Newbie here. I have pro trial. Everything seemed to work yesterday. My instagram bot messages are cut off. Just first line, no first name and link below. Messenger works perfect. I reset permissions. Please help. Frustrated.   

Hello, The wrong response is being sent on Instagram when I enter the word "makeup". How can I find the automation that is causing the issue? I already checked livechat as suggested in the documentation but no automation identifier could be found.

Hi !What happen if we downgrade an account, about contacts who are over the limit ?Thanks a lot,R.

I have a scenario built in Make to Create/Change contact information and send to ActiveCampaign. The problem is, ManyChat isn't sending email information from my flow in ManyChat to the AC module in Make. Any idea how to fix that?Thank you,Tamara

I can't access manychat using the Instagram channel, as it shows this error on the screen. My Instagram and my Facebook page are commercial and connected.