General Q&A

Hi all,I am creating Manychat Flows for clients and want to share my automations with them but prevent them from creating their own. I know of the “Protection” Features that can be enabled when sharing automations.If I toggle all of the protection features my flow would be the “safest” → they cannot see the flow, nor edit it, nor copy it etc.BUT I after copying my template to their account I need to adjust it in order to bring data to their google account.This is why I have to have the client be able to see and edit my flow - now to my question: If they can see my flow they could easily rebuild it in another automation just by looking at it.Is there a better option to share an automation that needs finetuning when it is copied into the clients account without having them be able to view the whole of the flow? Thank you so much!

How do i send an audio file to my customers on whatsapp? its a pre-recorded guide that the live agents need to send to some specific customers only.

I want to ask if we can change the password account? Or it can’t because it goes through faceook, so i need to change the facebook password instead?

I am sending a message whenever a user comments any comment. But i want that if this (first) message already sent to the user then a new message or follow up message should be sent. How do i setup this. i dont want to bore my users with same message to promote my products. 

I originally set up an account for a trial of Manychat on my iPhone under my wife's Facebook. Now I have connected manychat (on my computer) to my own Instagram and facebook account and would like to use the app on my iPhone as well, but it consistently wants to login into my wife's Facebook even though I no longer have her Facebook active on my phone? How can I fix this?

I’ve been in contact with ManyChat support for the past month and have literally tried everything… My instagram automation doesn’t work. I want user to comment on a reel and get an automatic message in their inbox. I have tried everything. I have deleted an old account, created a new ManyChat and Facebook page, and have gone through all the steps to try and solve it.  Can someone please help me with this? I have literally tried everything and ManyChat support doesn’t seem the urgency in fixing the problem. 

Im trying to create an events app through manychat. I am having challenges with editing added events and listing all events. Can someone show me how to do this ? 

I need help creating and installing the events to use with the ManyChat pixel.  I do not have the expertise, and have had an incredibly hard time finding someone to assist me with this.  i have found the instructions to be too vague and general for someone with zero coding knowledge.

We are trying to set up an automatic DM trigger for some common keywords that get commented on our content often. Does anyone know if there is a way to just send the automatic message the first time someone comments that word and not every time they comment the keyword? Thanks!

I set up the automation but the links are not being sent out. Is there something im missing

Pesssoal como fazer a automação reconhecer audio e imagem?

Hello! I am trying to get some automations going for facebook posts, so when people comment the trigger word they get a reply but I cant get it live cause whenever I try it pops this message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” Where can I mark the message as a comment repply or what does that mean, can someone help me! thank you!!!

How can I know that "did the person who commented on my video has received the message (automatically) ?" plus I can't recieve their messenges 

Hello there,I have a trigger set up where my prospects react to my posts and stories with a message. I want to automatically respond to them in comments, encouraging them to write a direct message (DM). Additionally, I would like to check 24 hours later, and if they haven't responded via DM, send a follow-up message from my side.Please help me create this condition.Thank you.

Hey! I need to send photo that user sends me to WhatsApp to a webhook is this possible? Thank youGreg

I wanted to retrieve the link of an image shared by a user, and I couldn’t File option on the input types 

🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸Hello,I’m trying to implement an Instagram automation where the trigger is:- Comment with a specific hashtag and mention to user (example of comment #test @teino @billy)How can I check the mention comment? is there any workaround ?Thanks in advance, really appreciate🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸Hola, Estoy intentando implementar una automatización en Instagram donde el disparador es:Comentar con un hashtag específico y mencionar a un usuario (ejemplo de comentario #test @teino @billy)¿Cómo puedo verificar el comentario mencionado? ¿hay alguna solución alternativa?Gracias de antemano, lo aprecio mucho

Hi I just started on manychat- My business has a FB & IG account, do I really need to pay $15 for each account? Why can I just have the same automations for both??? It’s the same content?

I have an automation and there is link by clicking button. But i want it to be unavailable after 1 day/ How can i do that. Thanks from now 

Hello, everyone.We already have a WhatsApp line in the company and we would like to add it as a channel to Manychat.Currently, we are using another platform where we receive WhatsApp queries.It does not allow us to add the existing line and only gives us the option to add the new line.If we select “Use my own number” it takes me to Meta. I advance a little with the configuration and when I get here the only option available is to create an account, when we already have one.Thanks for the help.

Is it possible to create a DM follow up message? When I send a DM on instragram it would be nice if manychat could follow up 2 days after if the user doesnt reply. Is this possible?

Hi there,Overview of the SetupI use a main automation that includes a helper automation called activateChaseUserEmailAddress Automation. The flow is as follows: 1. User comments on my post2. activateChaseUserEmailAddress Automation: This helper automation collects the user’s email address.3. Send Resource Automation: After the email is collected, this automation sends the requested resource to the user. Detailed Explanation 1. User comments on my post: The trigger for the entire process.2. activateChaseUserEmailAddress Automation: This automation is called within the main automation to collect the user’s email address. The main automation makes a request to this helper automation and waits for it to complete.3. Send Resource Automation: Once the activateChaseUserEmailAddress Automation is finished, the main automation proceeds to execute the Send Resource Automation, which sends the resource to the user. The Issue • Expected Behaviour: When a user enters their email address immediately

Some automations are being activated in my direct message without the user sending the trigger. In the middle of the conversation mediated by the social seller, an automation is suddenly sent, out of context. Is this a Manychat configuration or an Instagram error?This automation indicated by the arrow emoji that was sent suddenly. 

Buenos días a todos. Tenemos ya una línea de WhatsApp en la empresa y nos gustaría añadirla como canal a Manychat. Actualmente, estamos utilizando otra plataforma donde recibimos las consultas de WhatsApp. No nos permite agregar la línea existente y nos da únicamente la opción de agregar la nueva línea. Si seleccionamos “Use my own number” me lleva a Meta. Avanzo un poco con la configuración y al llegar aquí la única opción disponible es crear una cuenta, cuando ya nosotros tenemos. Gracias por la ayuda. 

Hello, I am new to ManyChat and need assistance. I attempted to link my WhatsApp to the platform to automate responses and manage messages from here. I had to deactivate my number on WhatsApp because ManyChat was not accepting it, indicating that it already had an account. After deactivating it on WhatsApp, I was able to link it to ManyChat, but I couldn't respond to any messages. I panicked and tried to deactivate it on ManyChat, but I CAN'T. Now, not only can I not see incoming messages or respond, but I also can't return my number to WhatsApp. It doesn't work! It's a complete disaster.  Please Help me. Whatsapp is the first way of contact my clients.