General Q&A

I have renewed the permission multiple times daily, but I can't establish a proper connection to my Instagram profile. It only recognizes 2 reels and nothing newer. The automations are not working either, not even with the 2 reels it finds. This is in the pro version. What else can I do? It is really urgent. In all our reels, we write at the end: comment with x and you will receive z.

Hi!Is there a function in manychat so that users who subscribe to the messenger chat can invite their friends to join the chat? Have a good night everyone!

Good day,I have the free version and it stopped working after 300 contacts. Not sure what's happening. Any idea?

Brain fart!!  I’m trying to use only one keyword ONLY in an IG automaton, “Travel”. Now whenever someone makes a comment like “I want to travel” it’s starting the automation. How do I create only the one keyword starting the automation, not the mention of it? Thanks! 

Hey! I am new here! Can I automatize the welcome messages to my new members on my Facebook group?

I just set up my account and the automated reply, everything is done but is still not working. I use another profile to comment on Instagram but didn’t receive any message. Something is wrong but I’m not sure. Please I need support on how it works 

Hello,  I am new to ManyChats and a bit confused about the contact’s subscription. So I use HubSpot to capture and nurture leads for my clients, and I would like to know if can I store contacts on HubSpot without increasing my contacts subscription. I intend to use the tool for community management and not lead capture. Can someone please explain how the contact subscription works? 

На балансе в кошельке для WhatsApp 20 долларов, я могу их перевести в оплату за автоматизации в Инстаграм?

Hey! Is it possible to create a comment automation in a Facebook group? - People comment the keyword in one of the posts of my Facebook group and then they get an automated message.

Hello, suddenly the messages from clients that come in by instagram will not show in instagram himself. I only can read them in manychat.. I still use instagram for normal conversation with people.hope someone please can help me… it drives me crazy thank you!

I have tried everything but I can’t add my Instagram to my Manychat. I keep adding it but then it keeps bringing me right back to the join with Facebook Page. Please help!

One of our clients was worked with by another agency that linked the account to one of the personas and he no longer has access to the Manychat account because he no longer has a work email.Now I try to link this page to manychat but it asks me to send a request to an admin who no longer has access.what can i do?

Hi guys, I’m exploring dynamic images and got stuck.Essentially I want to retrieve an image from my server and display it on messenger. I’m getting 200 response back (see screenshot) and everything looks fine for me but the image is still not showing in Messenger nor in Live Chat section on Manychat.Do I need another block to display the image or what? Maybe there are size and resolution requirements I’m not aware of? Can somebody help me with this issue?

I didn't notice that my contacts have reached 1000,  so Manychat paused the automations,  now if I upgrade my plan, will  Manychat reply to the comments that people have commented  DURING THE PAUSE PERIOD?

I have an automation set for instagram reels. When someone comments they receive an inbox message. On my end, it shows the message sent. On their end, they receive an empty message that doesn’t show the content of the message (textbox+button)  

I have verified my Facebook business account and I have capacity for 1000 conversations. But my WhatsApp automation is still not working.What should I do to make it work?Below I leave the screenshots 

Hey Guys,I want to grow an Instagram DM List.When I’m building an automation for this, there is no option for “Instagram DM List” in the sections.Does anyone know the solution?Thank you in advance!

Queria que cada pessoa que curtisse um post meu, recebesse uma mensagem

Regarding ‘Welcome Message’ start flow button restore.In the WELCOME MESSAGE flow, the 1st ‘COMMAND’ button connects to a FLOW button, which should read: [FB] BB CORE Growth Tool Greeting [CUSTOMIZE]. However the box is empty! Anyone know how to restore it? 

I want to remove my visa debit card from the billing. How can I do so as there is only update card option.I don't wNt to update to new one. But remove the existing one. Please help and guide.

Hi everyone can you please help, my dms are going to the Manychat app however I need to refresh the dms on insta for them to show up please help

Hey! I’m new to Manychat, so this may be a very simple answer, but I don’t seem to have access to the User Input field. I have a pro account, but even then when I go to create the “reply in dm” the only fields I can build are text, image, card, audio, video, and gallery; I don’t even see “user input.” All tutorials I have seen show that I should also have “user input” as an option so I can ask customers a series of survey questions. Has this feature changed and been grouped into another feature? I know I can create a text reply with multiple button response but that doesn’t seem like the same thing. Any help would be greatly appreciated!  

Background: we have one Meta Business Manager Account that owns three different Instagram accounts and we would like to create automations for all three. Since ManyChat can only serve one Instagram account per ManyChat account, we created three ManyChat accounts and connected each of them to the same Meta Business Manager and then to either of the three Instagram accounts.Problem: we cannot distinguish the three accounts in ManyChat, because they are all almost named identical. The only way to see, which account is currently active in the ManyChat-browser, is to navigate to Settings=>Instagram to display the connected Instagram account. Surely, there is a way to rename/color-code/tag/etc a ManyChat account, such that it becomes distinguishable on first sight. Or is there? 

Mine stopped working about an hour ago. Refreshed permissions and re-tested. No luck

When a user replies from a story post I would like to have it sent automatically to the AI Bot automation.I have suceeded in doing so, however the user has to ask again as the bot does not receive the first user input making the experience less than optimal. is it possible to pass the first user input to the AI Bot ?