General Q&A

I have been trying to delete my old account since it was grandfathered in years ago, but already maxed out, and deleting and clearing it did nothing. And I don’t want to upgrade on this old account because I’m literally over the limit on that account for contacts I don’t even have and are 8+ years old.ManyChat support won’t help me delete the old account, because I’m not a paid user but I have to request a refund to get rid of the $1 that’s magically on my account for some reason.I can’t create a new account because I need to run it through FB, and since the FB is tied to my old account above (and I’ve disconnected everything, but still there) every time I try to connect FB on my new account it syncs with the old one and opens it right back up.So literally ManyChat put me in a position to where I can’t even use their service, and I WANT to pay them.Any suggestions?

I have some bad news.Meta’s Instagram AI does not seem to properly recognize ManyChat.Five of my accounts were banned. To test what was happening, I created a brand-new account using a new phone, a new mobile connection, and a new email address. The account was running ads and I was replying to messages manually. Everything worked perfectly.The moment I connected ManyChat, things changed.To be clear: this is NOT ManyChat’s fault.Meta’s AI appears to interpret the ManyChat connection as bot activity, automated behavior, or unauthorized automation. My account was disabled because of it.I managed to get the account restored through an appeal. After that, I deliberately avoided using ManyChat for two days. The account remained active, ads continued running, and there were no issues at all.Then I connected Instagram to ManyChat again.Less than an hour later, I was forced through multiple security checks, identity verifications, and prompts asking whether I wanted to reverse recent actions.F

I have my automation set up to respond to DMs on IG with a short thank you and link to my website, whenever you opt for the website link via DM this message appears “This site’s security certificate is not trusted”, why is this happening and how do I solve this problem please advise?!?

My Instagram is connected to an old free ManyChat account. I upgraded to a paid account and need the Instagram disconnected from the old account so I can connect it to my new one. 

Hi everyone,I’m experiencing an issue with Instagram + ManyChat.When someone comments on my post and the automation is triggered, the DM is sent, but the message appears completely blank on Instagram.Things I’ve already checked:Instagram account is connected properly Automation is published Message block contains text Comment Growth Tool is active The issue happens on multiple usersHas anyone experienced this before?Is this a known Instagram API issue or is there a specific setting I should check inside ManyChat?Any help would be appreciated.Thanks!

Hello Everyone, We currently run ads and we wanted to include also the marketing messages but this error keeps popping up . The Ad is already running but still an error is shown and it didn’t recognize my ad account even if its running.  

Dear AllI have searched the forum and asked the AI’s here and there - but can’t seem to find the reason why my automation on Facebook has stopped.One clue though - someone is mentioning that they experienced it after applying for Meta Monetisation - I did that also - probably around the time it stopped working.But I don’t know if I am chasing shadows of if this is the real beef. - I can’t find much about this elsewhere.Do any of you know about this being an issue? Thank you  Asger, Denmark

I’m facing a strange issue with one of my ManyChat automations and hoping someone can help.1. I set up a trigger keyword for an automation. But when I test it by sending that keyword, the reply I get is completely unrelated to what I have set up in that automation.2. I’ve checked all my automations in the dashboard, but I cannot find where that unrelated reply is coming from, it doesn’t seem to belong to any of my current automations.3. To troubleshoot, I turned off all automations except for the one with the keyword I’m trying to use. But after doing that, when I send the keyword again, I get no response at all, not even the correct one.Any advice would be greatly appreciated! Thanks in advance.

This campaign is not working at all. Any help to get it activated

 My business is already verified, and my WhatsApp Business Account is active. However, ManyChat cannot share its credit line with my account.Could you please help me identify the cause and advise how to resolve it?I understand this issue may be related to:An existing payment method attached to my WhatsApp Business Account. An existing credit line previously shared with another provider. A currency mismatch between the current WhatsApp Business Account and a previously shared credit line.Could you please check my account and let me know the required steps to enable credit sharing and restore access to Message Templates and Broadcasts?

Hola a todos!Les comento que tengo 3 problemas puntuales dentro de WhatsApp:1. La secuencia que cree se envían todos los mensajes de inmediato a la persona que escribe.2. Cuando tocan sobre las opciones del botón los mensajes que despliega que envían 2 veces el mismo mensaje.3. Cuando adjunto videos a la conversación no se envían.  Agradezco profundamente si alguien me puede ayudar a revisar si tengo algo mal configurado por favor. 

Hi everyone, I need urgent help.Yesterday I paid for the ManyChat Pro subscription ($17 USD) and the payment was processed successfully. However, today my account is showing the Free plan instead of Pro, and my automations are no longer working.This is affecting my business and I need to get it fixed as soon as possible. I’ve already had bad experiences with support in the past and they have never really solved my issues, so I’m hoping someone from the community or the ManyChat team can help.Has anyone experienced this before? How can I restore my Pro subscription and get my automations working again?Thank you.

Hi, I need to export contact list, not the responses in the inbox that are connected to the google sheet, I mean I have for example 4500 contacts in  my list, how can I export them to .csv file or something similar?

hey im trying to connect my instagram account but when i get to the final step it says that the account is already connected to another facebook account, and is asking me to request access. once i send the request i cant find where the request is going to so im just doing circles trying to find where its landed and have had no luck. any ideas as to what i could do?

Hi,I am trying to connect my Instagram Business account (@wellness_with_raman).Meta authorization completes successfully and all permissions are granted. Instagram, Facebook Page, and Business Portfolio are correctly connected.After completing the authorization flow, ManyChat redirects me back to the "Connect Instagram" page instead of creating a channel.Earlier I also received an "Invalid Redirect URI" error during the authorization process.Can you check whether my Instagram account is already attached to another workspace or whether there is a stale connection preventing channel creation?

Hi everyone,I’m trying to set up an Facebook Ads Trigger in Manychat for a Meta campaign that sends people directly to Facebook DM.The goal is simple: when someone clicks the ad, the Manychat flow should start automatically. I do not want to use a keyword trigger.My setup:Trigger: User clicks an Facebook  Ad First block: Facebook Send Message First message contains text + Quick Replies No First Name variable No buttons, only Quick Replies No delay No image/media No automatic next step before the Quick Replies The Quick Replies are connected to the next messages Flow has been recreated from scratch I also tested with a very simple first message like: “Hallo?” + one Quick ReplyBut I keep getting this error:“Add at least one Quick Reply to the first message to set up Instagram Ads”I already deleted and recreated the first message block and the trigger, but the issue remains.Does anyone know why Manychat is not recognizing the Quick Replies in the first message? Is there a specific setting

Hi,I created Comment to DM automation in Manychat but  I cannot choose it in Meta partner apps. I can only see flows  users clicks an instagram ad.I have no idea how to fix this. Can  you help me? 

Estimado equipo de soporte de ManyChat,Me pongo en contacto con ustedes para solicitar un ajuste urgente en la modalidad de facturación de mi cuenta vinculada a este correo. Actualmente, el sistema me está intentando realizar el cobro anual, pero necesito cambiarlo a cobro mensual de manera inmediata.Como agencia, gestiono múltiples cuentas y este error en la modalidad de pago está deteniendo nuestra operatividad. Necesito solucionar esto para poder seguir escalando y vinculando más cuentas de clientes a su plataforma.Solicito de su ayuda para: Revertir o cancelar el intento de cobro anual. Habilitar la opción de suscripción mensual en mi cuenta. Quedo atento a su respuesta para proceder con el pago correcto.Cordialmente, Sebastian Bernal Jaramillo 

I have been using manychat for IG reels and they are working out great! The same reels are posted to my linked facebook account. How can I extend the IG automation to FB? I am not seeing Facebook option in my manychat settings;  Thank you!

Has there been a recent update to ManyChat or the Instagram API?The images in my Instagram DM automation flow are no longer being delivered. Is anyone else experiencing this issue?Does anyone know if there have been any recent changes regarding image delivery in Instagram DMs?Do we need to change the image format, reduce the file size, or adjust the image dimensions?Any information or solutions would be greatly appreciated.

I would like to clearly summarise what happened from the beginning so this situation can be reviewed and resolved correctly.On 24.12.2025, I purchased and paid for the Manychat Pro subscription in the amount of $348.00. My intention was to continue using this plan without interruption.After this, I noticed an additional charge of $98.00 on my account that I did not authorize or intend to purchase.I immediately contacted support to report this billing error and specifically requested that:1.My paid Pro subscription remain active2.The unauthorized $98.00 charge be canceled and refundedDespite this clear request, my Pro subscription was fully canceled by your team as part of the refund process. This action was not requested by me and directly disrupted my business operations, as I rely on Pro features for active automation and client communication.As a result, I am now being told that I must repurchase the Pro plan in order to continue using the service. I do not agree with this resolutio

Que debo hacer para CANCELAR mi cuenta?

I have a Facebook messenger automation that starts with a comment to post. The first message sends, but once they hit the first quick reply to subscribe it shows some odd string of letters/numbers. It’s the same every time as I had a few other people test it.It looks like this.ACT::f3de9599610228398655004789f27f8a Thanks.

I have connected my instagram business account to manychat as well as messenger but messenger works only that instagram doesnt. When i check on many chat it says at the bottom that automation is triggered but i tried all possible troubleshooting i can find but it is still not working. I am using the free version and this is the 1st time i encountered it. Help.