General Q&A

Hello,I am currently in the process of setting up ManyChat on WhatsApp for our branding team at the organization and have encountered some confusion regarding the business verification process. I'm aiming to use this chatbot to provide branding assistance to employees, but I'm not the owner of the organization, which seems to complicate the verification process.I have already submitted an HR certificate to prove my employment, but that has not been successful. Could you guide me on how to verify our business under these circumstances? Any help would be greatly appreciated as I am quite concerned about ensuring everything is set up correctly.Thank you for your assistance.Best regards,Lama

hii have connected 2 account to Manychat from instagramtoday i got an error that one of my accounts lost connectionthere is a button in settings so i can refresh instagram connectionbut when i hit the button everytime it shows me refresh connection for the other pageso i cant refresh my connectioni also deleted the other instagram account in manychat so i can refresh connection in my main account but it gives me the other insta channel againso i have no idea how to connect again my instagram account to manychatany idea how i should reconnect to my instagram?

Hello! I’ve integrated ManyChat and Klaviyo and set up an automation, however, emails are not being captured on Klaviyo’s side. What could I be doing wrong here? Thanks in advance for the help!

Hello! I am an amateur in manychat. I will buy Pro Version but I want to make sure “List Message” is aviable on Pro Version, It does not appear in the testing version, not even the button, but i wacth video tutorials and is aviable. 

Hi everyone, I’d love some support <3Does anyone know how to create a message that after 2 mins if someone has not responded to a message, that the bot sends them a reminder automated message,  The way i have currently created this is 2 ways: for messages with no quick replies  (ie the question requires customer to type answer) there is a button called “if customer does not respond’ then added a message onto that, and then with quick replies (ie the question has multiple ‘buttons’ a customer can choose to press) on quick reply settings ive added a rule that after 2 mins - send an automated message  neither of these options are working in the instagram preview.  Has anyone got experience with this? 

Is there anyway to specifically make a trigger be just that word? For example, we have a trigger for ‘POSE’ and someone commented the surd ‘suppose’ so it triggered the message.. but are we able to just make it be that one word? 

Hi! New to Manychat - so we just tried with our first sequence on IG using keywords as triggers and that went well and so we want to replicate that for FB as well.When we tried to create an FB sequence, we had to connect FB and my client had to create a new Manychat account for that. So question is, is it possible to have the IG and FB in just one Manychat account? Or does it have to be separate for different channels? By the way, one the main account (with IG) FB is already connected but when I try to make an FB sequence, it doesn’t show options for FB. Thanks!

I'm new to Manychat, so I want to add Instagram as a channel. Every time I log in, I link Instagram, but when I want to connect and it says 'confirmed'. Then I get the same message to RETURN to connect. Continuously again. Instagram just doesn't connect. I don't know what to do. Who can help me or has the golden tip?

Hello, Manychat Community! I'm setting up a call center using Manychat for an accounting firm. We want to use a single WhatsApp Business number to receive all messages and direct them to different departments within the company as needed. Can anyone confirm if Manychat can handle this efficiently with the PRO plan? I need tips or examples on how to properly set this up. Thanks!

Hello, I have trouble with manychat. My situation:I paid for pro on Arpil 29, 2024. And I have tried to delete my manychat account on the same day. (cancel subscription, Remove Team, Remove channels) and I got message. “You have canceled your subscription, it will end on May 26, 2024, after which you can delete your account.” <It means that can I use many chat until May 26? or it means that I have canceled my subscription, that’s why I can not use manychat anymore? Anyway, I log in the manychat and try to use it, but It does not work. My two IG accounts are visible but the connect button isn’t clickable. Should I subscribe again? And once I do, will I be able to reconnect my IG accounts to Manychat? My account is activate now. However, every connect, activate button are not activating now…… How can I do? I am troubling my business because of this problem… Please let me know how to do… please  

Hi all!  So Sequences!  They are frustrating! I am trying to set up a relatively simple sequences that contains 4 newsletters (weekly newsletters for each week of the month of May) and I am certain that I know how to do that (set up a “Condition” node that looks at the date and time and sends out the relevant email when a new contact is tagged appropriately and subsequently subscribed to a sequence)…...but Manychat does not agree!  I have tested this with a few dummy accounts and, even though I have the first message of the Sequence set up as “Immediately” send, I don’t get an email immediately!  Instead, when you’re looking within Manychat at the dummy contact account (and trying to figure out what’s going on), all you get is a message that says:“New message from sequence: Test Sequence copywas received on May 1, 2024 4:06 PM”But I don’t see a follow up sentence that says “Email message sent” I don’t understand what I’m possibly doing wrong.  I have included a screenshot of the simple

Cómo puedo responder comentarios viejos que no he respondido de publicaciones y reel de Instagram, se puedo o no se puede, lo he intentado y solo responde a comentarios nuevos

Hey. Is it possible to make a automatic reply after a person make a subscription?  if yes? how can i start this automation? thank you very much

Hi everyone!  Seeking help with sequences. Very new user here so hoping someone can lend me hand. I’ve set up a sequence and have roughly 200+ ‘subscribers’ which I manually subscribed. When I sent up a auto DM flow to drive people in our app, it's only fired out to 6 subscribers not all of them. I’ve set it up to send immediately, although still only sent to the 6 people. Can anyone let me know why it’s only going to such a small cohort?  Thanks so much!   

Olá, Eu tinha uma automação logada por um facebook que foi banido, agora logo a conta em outro facebook e não consigo ter acesso, fica com essa mensagem que esta em anexo. Alguém que entenda esse problema e saiba como solucionar por favor. Atenciosamente, Raiane.   

I have 5 comercial agents that work from WhatsApp. Can my account have those 5 employees working simultaneously and receiving an equal number os leads? And can they have access to the other comercial agent’s leads?  Is there a tutorial video or blog post teaching how to do this? 

I have 4 sales agents that work from Instagram messages. Can my account have those 4 employees working simultaneously and receiving an equal number of leads? And can they have access to the other sales agent’s leads? If so what tool inside manychat allows this? Thanks

My name is Hector, and I'm currently focused on launching my Shopify store and building a brand. I utilize ManyChat for my botbuilders membership. I've noticed a recent change in the ManyChat dashboard where the Growth tool button is no longer visible on the left side. Consequently, I'm encountering difficulties when building a bot, particularly in following video instructions which now require an upgrade. Is there a new video tutorial available that explains the updated process for accessing the Growth tool?

Hello, an automatic message is sent every time the customer writes a price. I only want him to reply to his first message, I don't want him to reply to subsequent messages even if they contain keywords.

 Hello! I need to add lead validation to an automation via WhatsApp, such as, for example, his date of birth, where he fills in his date of birth and this data is compared to his registration data, if it is the correct data, it follows in sequence.

Is it possible to send an abandonment cart message on WhatsApp using Manychat? Same as email concept, but on WhatsApp. Thanks!

hi there, I just looked at your videos about using many chat for instagram. We work with manychat PRO, but our dashboard looks a lot different than shown in the videos. How come?

None of my opt-ins are triggering the automations - new and old. Automations that worked in the past are dead end now.

Hi, I need some advice on this issue that I am having. I am unable to set up any automation, message keeps coming up ‘ channel is not live’. What can I do to correct this?

Manychat ha dejado de contestarme a las palabras clave que los usuarios me comentan en los posts, en todos mis videos. Soluciones por favor