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    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    777 Ideas

    Vitram
    VitramUp-and-comer

    Manychat API Improvement (WhatsApp)New

    After using it we realize that the APIs are really limited. I would like you to improve two points:1. When trying to add a contact via WhatsApp number, if it already exists the system returns an error: "This WhatsApp ID already exists: XXXX". It would be appropriate if it also returned the subscriber ID, in this way you could make a subsequent call and update it.2. It is not possible to search for a subscriber via WhatsApp ID but only via email or SMS.Currently these steps make it difficult to have a flow where you want to import a subscriber and send an automatic message via WhatsApp because you cannot manage in any way the cases in which the subscriber is already present. If the system returned the subscriber ID when it is already present, everything could be managed better. Therefore, solutions are required for:1. Being able to search if a subscriber is present and retrieve its ID via the WhatsApp number2. Having the subscriber ID when trying to import it via WhatsApp number.

    0
    Vitram
    Forum|Forum|1 year ago
    elicamargo
    elicamargoUp-and-comer

    Store and provide the link of the last image/file received on WhatsAppNew

    Currently we can obtain what the user's last text entry was, but we cannot obtain the link if the last message was an image or file. For more complex uses of artificial intelligence and automation, it would be very useful to have access to the file link sent by the user on WhatsApp.This way, it would be possible to send the image so that an AI could interpret its content. Currently, I have an assistant who responds perfectly to all WhatsApp users, but she cannot handle proof of payment, for example.

    2
    mYminiBreak
    Forum|Forum|1 year ago
    André Dutra
    André DutraUp-and-comer

    Dark mode / modo noturnoClosed

    Dark mode no manychat, fundo escuro naplataforma.

    2
    Raquel C
    Forum|Forum|1 year ago
    yehor.yas
    yehor.yasUp-and-comer

    Add the ability to handle files from user in the Telegram botNew

    Now the User Input function is able to get many types of data from the user, but the big problem is that we can't get files or voice messages. This is what keeps us from using Manychat in favor of code.  

    3
    Media_Store
    Forum|Forum|1 year ago
    ElePerez
    ElePerezUp-and-comer

    Leave Conversations OPEN after a flow is completeNew

    Can you fix the issue with conversations not been left OPEN once a flow is complete. I´ve marked them as Open inside the flow but they ara closed for no reason. Therefore my agents missed them as they have to go back to all Closed conversations and search which ones have not been respond.

    1
    Rhstemann
    Forum|Forum|1 year ago
    MiguelJay3
    MiguelJay3Up-and-comer

    Message Commenter Trigger Broken - Messages EveryoneNew

    Right now, the only way to set up a comment trigger is to just give it a key word and it will trigger regardless of whether or not someone uses that word by itself or in a sentence.This is a huge problem because trolls can abuse this and have done so which is why we were forced to turn off public comment replies.They would find out that a word like “talk” will trigger the bot and will comment things like “Do you talk to minors” in order to elicit a response.Idk if this is a difficult fix but I’m surprised the bot triggers for sentences at all. There should be an option to only trigger if the word is commented by itself.

    0
    MiguelJay3
    Forum|Forum|1 year ago
    Altaria
    AltariaUp-and-comer

    Allow GroupChat interaction on instagramNew

    So i have been working on an implementation  that revolved around 2 people being able to interact with the bot in a groupchat on instagram, only to find out after 4 hours of straight work that the bot DOESN’T recognize groupchats, go figure.  Here is an open forum of someone else that had the exact same issue 6 months ago, i’m genuinely curious on why this hasn’t been implemented yet, maybe an oversight? because i have seen auto chat bots interact in groupchats in the past so it definitely isn’t impossible, this is just so demotivating if it isn’t on manychat’s agenda to add.

    0
    Altaria
    Forum|Forum|1 year ago
    Gustavo Boregio
    Gustavo BoregioCommunity Moderator & Expert

    Comments Trigger for next X reels/postsNew

    To be able to set the Post/Reel Comments Trigger for the next X posts, instead of only for the next 1 post.This could be done either through the same trigger or different triggers (although it’d be necessary to stack them). Use case: the next post and next 2 reels will be about a specific topic and we want to set an automation (same automation) for these next publications.

    0
    Gustavo Boregio
    Forum|Forum|1 year ago
    Media_Store
    Media_StoreUp-and-comer

    телеграмNew

    Make a password to protect the chatbot , that is: the client logs into telegram - finds the desired chatbot and taps it on the / start button, or another created button - then a message about entering a password with the request password button should pop up - accordingly, the administrator should receive a request from the client that he asks for a password for access to the bot! There should be 2 buttons from the client's request. The first button is to attach a new click to the bot and the second button is to remove from the chatbot! This is necessary for the security of the chatbot itself, as well as to exclude bots!

    0
    Media_Store
    Forum|Forum|1 year ago
    Media_Store
    Media_StoreUp-and-comer

    Фунции телеграмNew

    Здравствуйте, добавьте пожалуйста функционал : 1) Remove the error when clicking on the link (when inserting the link into the text or into the button, the browser does not open correctly and spoils the opening page itself!!!! (The error has already been in character for 2 years - no one messes up !!!2) Adding telegram functions that were never added: а) copy text (в телеграмме есть функция копирования текста , что бы клиент при нажатии на текст - мог скопировать его б) Quoting - make sure that the text can be quoted

    0
    Media_Store
    Forum|Forum|1 year ago
    itsalishadesigns
    itsalishadesignsUp-and-comer

    Show Automation ON/OFF button without HoverNew

    It would be great to be able to see the option if the Automation is ON/OFF without hovering over on the automation. Please bring this features as it will really help and save lots of time and issues from unwanted automation running if left unattended.

    4
    itsalishadesigns
    Forum|Forum|1 year ago
    Matt Slayga
    Matt SlaygaUp-and-comer

    API for Chat AssignmentNew

    I have created many “list hygiene” automations so far, where after an arbitrary time period with no response from a contact, their details are captured in an external database and the contact is deleted in manychat. I do this for a number of reasons, but mainly to keep the active manychat contact list down and manageable.When a new manychat contact is created, my database is first checked to make sure there is no existing data for this person, but if so, the fields are all populated with the data we have previously archived.It works great but there needs to be a variable for who the contact was previously assigned to. I have a number of clients who have multiple appointment setters or live chat agents in their manychat accounts. When these contacts re-engage with my clients’ profiles and the fields are all auto-filled from pre-saved data, I need the contact to also get re-assigned back to the original live agent (based on being able to save that data ahead of time).Yes, I can instruct each of these live agents to assign themself as a tag or as a custom field - manually - each time, but that just seems ridiculous considering how much powerful functionality we already have available to us.Is this request feasible?I would love to see it as a data point that can be used in internal conditional queries inside automations, but also to be accessible in the external json payloads in order to parse the date into my external databases or even for use in external automations that are not already integrated in the default setup.

    0
    Matt Slayga
    Forum|Forum|1 year ago
    prosto
    prostoUp-and-comer

    Telegram Business mode Personal account connectionNew

    Ability to chat with customers when connected through a bot to Telegram Business personal Account!!!

    0
    prosto
    Forum|Forum|1 year ago
    Elamm
    ElammUp-and-comer

    Export PSIDs for WhatsApp contactsNew

    I just found out that the Export PSIDs option in the Contacts page of manychat is only available for Messenger contacts and it isn’t supported for WhatsApp contacts. Including this for WhatsApp would be really helpful

    0
    Elamm
    Forum|Forum|1 year ago
    Rawad S.
    Rawad S.Up-and-comer

    Add Quick Reply option to the AI Step feature to increase engagement/conversionsNew

    If we can add the Quick Reply buttons as options for a quick answer to users, within the AI Step feature (e.g. when asking users to select their email automatically, or asking them to click a button to get in touch, or providing them with many options for an easier flow and better flow; FAQs, Offers, Call us, etc.).This helps make the conversation super fast and efficient on both sides, potentially increasing conversion rates by a whole lot (when using AI Step).Essentially, if you implement this, we’ll be getting the best of both worlds (automated responses/quick replies + AI’s capabilities). 

    0
    Rawad S.
    Forum|Forum|1 year ago
    Ddejonghe
    DdejongheUp-and-comer

    add pdf’s to LLM of manychat AINew

    It would be great if you can add pdf content to the AI LLM of Manychat that Manychat can then use as input for responses.  Think of Manuals, instruction guides you can use to provide answers.

    0
    Ddejonghe
    Forum|Forum|1 year ago
    normtron
    normtronUp-and-comer

    could we combine the payment function and entrance tickets ?New

    would it be possible to use the payment function to play out sequential, unique and good looking entrance tickets ? when payment is made (telegram wallet) then a 2dtag is delivered to the chat, with the company logo in the middle. ? this would be such a wonderful move :) when i can help you let me know 

    0
    normtron
    Forum|Forum|1 year ago
    erwent01
    erwent01Up-and-comer

    An easy way to collect emails from a postNew

    I love the Manychat’s automation of being able to send users a message when they comment on your post. But if the goal is to use the post to collect a user’s email, the process is too clunky. Currently, the user would have to comment on the post (which is great to help with Instagram’s algorithm), but then they would receive a message prompting them to click a button about entering their email (i.e. “enter email”). The user would then have to click that button, receive ANOTHER message asking for them to reply with their email, and then they would reply their email in yet another message. This process works, but it’s clunky and involves too many steps for the user, which likely results in less conversion.  If we could remove one step in this process so that it’s not 3 actions from the user, the user would be more likely to convert. 

    0
    erwent01
    Forum|Forum|1 year ago
    Chris310
    Chris310Up-and-comer

    Support Chat Bot Please!New

    The support on this platform is almost non-existent. How does a bot platform NOT have a support chat bot?! 🤓

    0
    Chris310
    Forum|Forum|2 years ago
    Mackensie Liberman
    Mackensie LibermanUp-and-comer

    Improve ActiveCampaign integrationNew

    Be able to add tags in ActiveCampaign to new contacts.  To do this, will require the ability to provide a free text entry.Many automations for clients are initiated via the adding of a tag, which makes the integration with ActiveCampaign super limited.

    1
    gph
    Forum|Forum|2 years ago
    Carolina Cadena
    Carolina CadenaUp-and-comer

    Mejorar integración con ActivecampaignNew

    Veo que la integración que ofrecen con Activecampaign es muy limitada, me gustaría poder exportar los siguientes datos:Nombre de usuario,  email, Whatsapp y etiquetas agregadas con un distintivo que identifique que la fuente es Manychat

    1
    gph
    Forum|Forum|2 years ago
    PatyBM
    PatyBMUp-and-comer

    Retrieve the exact text a user has left in Post/Reels CommentsNew

    Retrieve the exact text a user has left in Post/Reels Comments.Context: 

    0
    PatyBM
    Forum|Forum|2 years ago
    andremoura
    andremouraUp-and-comer

    Convert Instagram Quick Replies to Whatsapp ButtonsNew

    If Instagram quick replies are 3 or less, please convert them to WhatsApp Buttons!

    0
    andremoura
    Forum|Forum|2 years ago
    change_the_field
    change_the_fieldUp-and-comer

    Subscriper API for Whatsapp_phoneNew

    Please let the Manychat API /fb/user/findByCustomField and /fb/user/findBySystemField also work for whatsapp contacts!!

    1
    Gustavo Boregio
    Forum|Forum|2 years ago
    karenachi
    karenachiUp-and-comer

    Instagran Ad Comment TriggerNew

    Add a trigger for Instagram like ‘When a user comment a certain word on Post/Reel’ for an Ad Post that doesn’t show up on Instagram Page. So that when users comment on that Ad, they will receive a DM based on what they commented. 

    1
    andycollabhouse
    Forum|Forum|2 years ago

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