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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    777 Ideas

    Germán Rupérez
    Germán RupérezSmooth talker

    Whatsapp - Disable double blue check when message receivedNew

    By default, manychat marks all the user messages with the double blue check. Users are then very upset when they don´t receive an immediate reply.It would be nice being able to disable this, and I don´t think it is a major change.Thanks!

    0
    Germán Rupérez
    Forum|Forum|2 years ago
    nextlaunch
    nextlaunchUp-and-comer

    Issues connecting WhatsAppNew

    Connecting WhatsApp is a very poor experience in Manychat.Can you please fix this feature so we can connect WhatsApp numbers in a more streamlined and simplified way?I was unable to do so from my Manychat account for a client and we have an open case: 

    0
    nextlaunch
    Forum|Forum|2 years ago
    nextlaunch
    nextlaunchUp-and-comer

    Disconnect Facebook "PROFILE"New

    Hi, I need to disconnect my Facebook profile and manage accounts on behalf of my client’s personal profile.I would like have the ability to avoid signing in with my Facebook profile and just use an email + password for Manychat.

    0
    nextlaunch
    Forum|Forum|2 years ago
    johncanchola
    johncancholaUp-and-comer

    Upgrade scroll bar in Fields under AI 2.2New

    Hi 🙂I have been having the hardest time trying to find the scroll bar in the BotFields area. I am subscribed to BotBuilders and when I go to their Botbuilders AI 2.2  downloaded template, I spent about a couple of hours  trying to find more fields to enter values.  I never even saw that little gray sliver of a scroll bar. Its too hidden.  Any way that your team can make it a bit wider/easily to see for us 50 year olds that are starting to squint and need glasses - LOL. Thank you!

    0
    johncanchola
    Forum|Forum|2 years ago
    FlamingoTattoos
    FlamingoTattoosUp-and-comer

    Download images via AppNew

    It would be great if i could download images which are sent by clients directly on the native app.

    1
    Paul
    Forum|Forum|2 years ago
    Ecequiel
    EcequielUp-and-comer

    Notificar los mensajes nuevos de una Conversación!New

    Nos gustaria saber con el equipo si pueden hacer que nos avisen con una notificación cada mensaje nuevo que llega en una conversacion iniciada y en las conversaciones nuevas! No nos notifica y asi se nos pasan algunos mensajes sin seguir el hilo de la comunicacion!

    0
    Ecequiel
    Forum|Forum|2 years ago
    l3str4
    l3str4Up-and-comer

    Continue typing after sending messageNew

    When message is sent, we wait for it to be delivered and then we need to click with mouse in writing area to send new message. I remember that few years ago we could send multiple messages one after other and after hiting enter, we could write again by just typing.

    2
    Ecequiel
    Forum|Forum|2 years ago
    Wilian
    WilianUp-and-comer

    Identify WhatsApp audioNew

    Hello! Currently, Manychat does not recognize audio files when a WhatsApp user sends one. This takes the user's last text message, but for a more humanized interaction, it would be great if Manychat had something that identified that the user sent audio so that the audio could be transcribed and responded to.

    0
    Wilian
    Forum|Forum|2 years ago
    Weerawat Kakpetch
    Weerawat KakpetchUp-and-comer

    Request Line ChatNew

    Hi, I want to request Line Chat system to work with automation.

    1
    itoyzz
    Forum|Forum|2 years ago
    israelygp
    israelygpUp-and-comer

    Please Pause Automation for ever from mobile appNew

    Please Pause Automation for ever from mobile app 

    0
    israelygp
    Forum|Forum|2 years ago
    Vadim Ciobanu
    Vadim CiobanuSmooth talker

    Enable AI to Receive and Process All User Messages SequentiallyNew

    Many people send their messages in small parts. When an AI agent asks something, the user replies, and the AI agent processes the reply. While the AI is "thinking," the user might send additional messages to complete their initial response. However, the AI agent does not recognize these new messages while processing the first reply and may ask for information the user has already sent. There should be a way to send all user messages to the AI agent.    

    1
    Germán Rupérez
    Forum|Forum|2 years ago
    andremoura
    andremouraUp-and-comer

    Capture Keyword used to trigger an automation from Posts/Reels commentsNew

    It would be incredibly useful if we could capture the entire keyword that triggers automation after a comment is left on a post or reel.Use Case: I have a trigger based on the keyword INFO set to activate when a comment begins with INFO. I want to customize the automation based on the specific variation of the keyword used by the user. For example, if someone comments with INFO123 they should receive a different response than if they comment with INFO456 or just INFO (this is currently manageable, but not ideal).However, when applying this approach to comments on any post or reel, the automation triggers on INFO alone, ignoring the additional characters (like 123).This limitation prevents us from fully customizing the user experience.

    0
    andremoura
    Forum|Forum|2 years ago
    bmalossi
    bmalossiUp-and-comer

    Hide New Conversation ViewNew

    Hello, Please create an option to hide the entry view of new conversations for some type of profile.I have a team that can only view the contact if the lead is theirs. Team members cannot have access to the phone (Whtsapp) of any other team member. As this team works remotely, if there is someone with bad intentions, it can cause discomfort and confusion.Therefore, I sincerely ask that you make it possible for every entry of a new conversation to be visible only to the account manager who directs it via "Assign Conversation" to the person responsible for that service without any other member knowing or seeing that a lead has entered.Is it possible?

    0
    bmalossi
    Forum|Forum|2 years ago
    andremoura
    andremouraUp-and-comer

    More options for StepsNew

    It would be great to change color of steps so we can have more options that could help us while designing flows.

    0
    andremoura
    Forum|Forum|2 years ago
    andremoura
    andremouraUp-and-comer

    Improve Auto ArrangeNew

    I'm always scared about using Auto Arrange, and 99% of time it doesn't work well and I have to manually arrange steps. It looks like it uses a open source code that doesn't take in to consideration how automation flows are designed.

    0
    andremoura
    Forum|Forum|2 years ago
    andremoura
    andremouraUp-and-comer

    Improve Fields and Tag Management UX/UINew

    It's really hard to manage fields from their UI.The design has flaws to use it, bots and fields don't follow the exact logic… It would be a better experience if their UI had a different approach.

    0
    andremoura
    Forum|Forum|2 years ago
    itsalishadesigns
    itsalishadesignsUp-and-comer

    Whatsapp Lite IntegrationNew

    It would be really great to have Whatsapp lite integration which can be added just by scanning QR code from whatsapp link device and can be used for normal conversation instead of just use it broadcasting messages. 

    0
    itsalishadesigns
    Forum|Forum|2 years ago
    Vadim Ciobanu
    Vadim CiobanuSmooth talker

    Ability to Update Telegram Bot MessagesNew

    Summary: I request the addition of a feature that allows ManyChat to update Telegram bot messages. This feature would use the existing capabilities of the Telegram Bot API to update messages, particularly those containing inline keyboards.Use Case: In scenarios where a Telegram bot sends a message with an inline keyboard containing multiple buttons (e.g., 10 buttons for a multi-select form), it is more efficient to update the original message when a user selects an option. Instead of sending a new message with the same keyboard, the bot should update the existing message, adding a check icon to the selected button.Benefits:Reduces Chat Clutter: By updating the original message, the chat remains clean and uncluttered. Real-Time Feedback: Users receive immediate visual confirmation of their selections. Improved User Experience: Streamlined interactions make the bot more intuitive and efficient to use.Technical Reference: The Telegram Bot API supports message updates as detailed in their documentation: Telegram Bot API - Updating Messages. Thank you for considering this feature request. 

    1
    Hninonline
    Forum|Forum|2 years ago
    nujoseph
    nujosephUp-and-comer

    Shopify Integration for Order Status NotificationsNew

    Hi,I've been using ManyChat to manage communications with my clients, but there's one key feature missing that prevents me from fully utilizing the WhatsApp integration: the ability to send messages to notify customers about their order status.I own a Shopify store and would love to see a built-in ManyChat integration that includes an "order listener" to send notifications via WhatsApp or SMS when the order status changes.WhatsApp is the most popular messaging app, and it has largely replaced website chat for customer support. However, Shopify still relies heavily on email, which is increasingly outdated for daily communications.Most of my clients do not check their email and typically reach out to us via WhatsApp to know their order status. Integrating this feature would significantly improve our communication and customer satisfaction.Thank you for considering this request.

    0
    nujoseph
    Forum|Forum|2 years ago
    Germán Rupérez
    Germán RupérezSmooth talker

    Open AI integration + Memory WindowNew

    As for now, the Open AI integration that Manychat offers natively only allows to send the last message to ChatGPT.It would be very nice being able to select a window of messages that could be sent to GPT, maybe from 1 to 5 would be enough.I believe that this reduce chatbots errors in a lot, assuring a great ROI from using Manychat.

    0
    Germán Rupérez
    Forum|Forum|2 years ago
    Raph
    RaphUp-and-comer

    Escape " quotes in External request blockNew

    The reason I'm getting Invalid JSON is because the value of user thread has double quotes inside it. It's impossible for me every time to receive values of user thread without the double quotes, so I'm requesting the development team of Manychat to escape double quotes in a key field when it's being used inside an External Request block to make it json friendly 

    1
    Gustavo Boregio
    Forum|Forum|2 years ago
    erickkahlke
    erickkahlkeUp-and-comer

    Add/Delete Notes via actions on automationsNew

    Add/Delete Notes via actions on automations

    1
    Raquel C
    Forum|Forum|2 years ago
    erickkahlke
    erickkahlkeUp-and-comer

    Select before/after NOW, when comparing timestamps as conditionNew

    It would be great to have the chance to choose NOW as an option when comparing 2 timestamps as a condition in the flow builder.

    0
    erickkahlke
    Forum|Forum|2 years ago
    Hispannia
    HispanniaUp-and-comer

    AÑADIR TIPO DE RESPUESTA FECHA / FECHA Y HORA EN WHATSAPPNew

    Sería muy práctico si añadieseis el TIPO DE RESPUESTA FECHA / FECHA Y HORA EN WHATSAPP para facilitar la creación de chatbots de reservas

    0
    Hispannia
    Forum|Forum|2 years ago
    CEABCR
    CEABCRUp-and-comer

    Context from dynamic source of data AINew

    Alow to set dynamic context like webpage, drive, sheets so that info can flow easily to Manychat 

    0
    CEABCR
    Forum|Forum|2 years ago

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