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    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    777 Ideas

    CEABCR
    CEABCRUp-and-comer

    Maintain Answers from Open AI to a different AI StepNew

    Connecting AI Steps is only posible with user data stored on labels or fields. Would be great to store AI answers to users so connection between AI Steps could be more natural.Example:AI Answers can be stored as fields.Fields can be used in context or scripts.AI Answers to user. User achieves objetive of AI Step. User is move to a different AI Step. New AI Step can gather answers of conversation from previous AI as context and continue the workflow. 

    0
    CEABCR
    Forum|Forum|2 years ago
    Lemi
    LemiUp-and-comer

    i want to answering my clients questions oncluding following questions using many chat from my acount,New

    Am owner of FIB advertising and requirements business name registered as social media influencer, , aso the region I subscribe many chat service is to answer all my clients questions including following questions with many chat from my acount, 

    1
    Lemi
    Forum|Forum|2 years ago
    itsalishadesigns
    itsalishadesignsUp-and-comer

    button as CTA in canned responsesNew

    It would be great to have button as CTA in canned responses so those can be sent immediately and this will help in more conversion in live chat and will make conversation messages more better looking. 

    2
    Gustavo Boregio
    Forum|Forum|2 years ago
    oscar-me
    oscar-meUp-and-comer

    Ability to duplicate new, draft automationNew

    Currently, it’s impossible to duplicate an automation without publishing live first. I’d like to do that.

    0
    oscar-me
    Forum|Forum|2 years ago
    Rafael Ferraz
    Rafael FerrazUp-and-comer

    Longer AI context, above 10,000New

    Hi,10,000 characters is not enough for the context of my business. I can't resolve all customer queries. I could split the context into 4 different AI steps, but that doesn't work either, as the AI ​​steps don't do the targeting.

    0
    Rafael Ferraz
    Forum|Forum|2 years ago
    Izael Marino
    Izael MarinoUp-and-comer

    LIMITAR ACESSO AS CONVERSASNew

    Olá, seria interessante que o histórico de conversas no chat ficasse parcialmente restrita a diferentes agentes do chat, o histórico de um não aparecesse a outro quando mudar a atribuição.

    0
    Izael Marino
    Forum|Forum|2 years ago
    dacakeshouston
    dacakeshoustonUp-and-comer

    Search by IG username on LivechatNew

    When you enter the person’s username on the search box it won’t show up. You need to enter the name the persona has on their profile. It would be good to be able to search by username.

    0
    dacakeshouston
    Forum|Forum|2 years ago
    Loreflorezb
    LoreflorezbUp-and-comer

    TikTok AutomationClosed

    I would like to sent automatic messages to my comments

    2
    Raquel C
    Forum|Forum|2 years ago
    Tripy
    TripyUp-and-comer

    Trigger Name or Reel ID as a Variable for fieldsNew

    In order to run a “first” comment winner giveaway without duplicating the automation and creating a unique bot fields for every single reel ( often 1-5 reels per day).. I need to log which reel was triggered and save it as a variable bot field.I suggest the trigger name or the unique reel ID be a system variable that can be saved to a field.This would allow me to deny a comment from winning if it was not the first comment to trigger the keyword.  

    0
    Tripy
    Forum|Forum|2 years ago
    Tripy
    TripyUp-and-comer

    Allow editing of Bot Fields in the mobile appNew

    Currently you cannot modify bot fields in the mobile app.It would be really handy to be able to do this even if it were in the settings like on desktop.

    0
    Tripy
    Forum|Forum|2 years ago
    bvolts
    bvoltsUp-and-comer

    Auto Assignment Based on Live Chat Users' Working HoursNew

    Assigning specific working hours to each live chat user within ManyChat. This feature would enable Manychat users to set defined working hours for each team member and have the auto-assignment feature route conversations based on these working hours. This would ensure that customers receive timely responses from the appropriate team members who are available during their designated shifts.Proposed Functionality:1. User Working Hours Configuration: An option to set specific working hours for each live chat user.2. Auto-Assignment Logic: Enhancement of the existing auto-assignment feature to consider the working hours of live chat users, ensuring that conversations are routed only to those who are available during their working hours.3. Custom Notifications: Notifications for team members about their assigned conversations, taking into account their working hours.Benefits:- Improved response times by ensuring that live chat users are only assigned conversations during their working hours.- Enhanced customer satisfaction through timely and efficient support.- Better workload management for team members, reducing the chances of overloading individuals during off-hours.

    0
    bvolts
    Forum|Forum|2 years ago
    roshanl_
    roshanl_Up-and-comer

    Community Automation for Whatsapp for Announcements through oneNew

    Send automated messages to whatsapp communities to notify up to thousands of people for events that are happening. This is not for marketing. This is for Public Service Agencies to notify people of events that are happening in the area. 

    0
    roshanl_
    Forum|Forum|2 years ago
    Vadim Ciobanu
    Vadim CiobanuSmooth talker

    Enhancement of Action Logs in ManyChat InboxNew

    Request:I would like to request an enhancement in the Manychat Inbox where the log of actions is displayed among subscriber messages. Currently, the action log entries describe various actions such as "Conversation was moved from Unassigned to Open" or "Conversation was assigned to Jane Smith." However, it is unclear who performed these actions.Suggested Enhancement:To provide greater clarity and accountability, please include the identity of the individual or automation responsible for assigning conversations. Here are some examples of how this could be displayed:"John Doe assigned conversation to Jane Smith." "Automation #34 assigned conversation to Jane Smith." "Jane Smith assigned this conversation to herself."This enhancement will help teams better understand the flow of conversations and improve accountability and tracking within Manychat. Thank you for considering this request.

    0
    Vadim Ciobanu
    Forum|Forum|2 years ago
    FlamingoTattoos
    FlamingoTattoosUp-and-comer

    Reply to individual messages within chatNew

    The option to reply to individual messages in the chat, as is also possible on Instagram or WhatsApp. That would make everything a bit clearer. So to speak, quoting.

    0
    FlamingoTattoos
    Forum|Forum|2 years ago
    Vukhacsonbds
    VukhacsonbdsUp-and-comer

    Add Vietnames language to ManychatNew

    we are agency in VietNam and we have been Manychat Agency for more than 5 years, this year, we have more than 500 new customers using manychat in VietNamSo we would like to have Vietnamese language! Please add Vietnamese to Manychatif you need any support from translate English to Vietnamese in Manychat, i can help 

    0
    Vukhacsonbds
    Forum|Forum|2 years ago
    createcontentclub
    createcontentclubUp-and-comer

    Open the affiliate program to more peopleDelivered

    We submitted our application for the affiliate program of manychat many months ago now and still no response :/Such a pity as we would love to recommend the softwares to the people that we educate and train.

    6
    Marina
    Forum|Forum|2 years ago
    rogerioaraujo
    rogerioaraujoHelping hand

    Custom Field Information in AI StepsDelivered

    The AI Step is a very good tool, but it would be much better if it allowed inserting information from custom fields into the context or task description. I can't even tell the AI today's date.

    6
    MoneyCrush
    Forum|Forum|2 years ago
    andremoura
    andremouraUp-and-comer

    An easy way to audit where Bot Fields and User Fields are being usedNew

    It would be great if we could click on a Bot Field or User Field from /settings#customFields link and see a list of which automations are using it.Today, you need to review the whole account to find something.

    3
    Gustavo Boregio
    Forum|Forum|2 years ago
    Marcosa
    MarcosaUp-and-comer

    Searching Whatsapp User via whatsapp_phone fieldNew

    I can’t search a user via api to know if it’s already within my contacts and eventually just sending him a new content

    1
    Amir Call Or
    Forum|Forum|2 years ago
    mbrunell
    mbrunellUp-and-comer

    Automate payment links via WhatsappNew

    Automate a way to generate payment links and be sent via Whatsapp.

    0
    mbrunell
    Forum|Forum|2 years ago
    avi
    aviUp-and-comer

    Scheduling moving story mention replies to various automationsNew

    I’d love to have a feature where I can schedule the story mention reply to change automations. 

    0
    avi
    Forum|Forum|2 years ago
    sarahdoodle
    sarahdoodleUp-and-comer

    Saved defaults for the 3 automatic repliesNew

    It’s REALLY frustrating that I have to type in the 3 default replies EVERY TIME I add a trigger. Can you please make it possible for us to have defaults so we don’t have to type them in every time?  

    0
    sarahdoodle
    Forum|Forum|2 years ago
    Nuti
    NutiUp-and-comer

    Connect to MondayNew

    Monday its an app used worldwide hat allows you to control and automize all your data. It would be nice if Manychat could be connected to Monday, so that all leads, as they can come from many sources, can be tracked in the same place.  

    0
    Nuti
    Forum|Forum|2 years ago
    varias
    variasUp-and-comer

    Connecting Later to ManychatNew

    I think it would be super beneficial to connect later to Manychat so that we can easily go in and automate all of our future posts in one sitting instead of having to do it daily as they are being posted. 

    0
    varias
    Forum|Forum|2 years ago
    Doblro
    DoblroUp-and-comer

    Telegram: One Message NavigationNew

    Hi everyone,I’ve noticed that each time a user clicks a button, the bot sends a new message. This can be disruptive for users with notifications enabled, as each message triggers a sound.To improve the user experience, I suggest adding a feature that allows for navigation within a single message, similar to the example provided. This way, users can interact without the constant notification sounds.Example 

    0
    Doblro
    Forum|Forum|2 years ago

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